CB Automotive Financing and Insurance Toyota Disappointment with service experience at Toyota Sungai Ara, Penang

Toyota review: Disappointment with service experience at Toyota Sungai Ara, Penang

johnlai of Jelutong, MY

Feb 23, 2024 5:32 am EST

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I am writing to express my dissatisfaction with the service I recently received at the Toyota service center in Sungai Ara, Penang.

I informed the service advisor about a lamp problem that required attention. Despite my initial notification during the inspection, the issue was not addressed, and I was asked to make a separate appointment for it.

I must say that I am disappointed with the level of service provided. It is disheartening to experience a lack of attention to detail and customer care, especially when the concern was clearly communicated during the initial visit. As a customer, I expected that all reported issues would be taken into consideration and addressed comprehensively.

I understand that scheduling separate appointments may sometimes be necessary due to time constraints or specific requirements. In this case, it seems like a lapse in communication or oversight occurred. I believe that a more streamlined and customer-centric approach could have been taken to ensure that all reported issues were addressed in a single visit, saving both time and inconvenience.

I appreciate your attention to this matter and kindly request that you look into the situation. It is my hope that steps can be taken to rectify the lamp problem without the need for an additional appointment. I would appreciate any insights you can provide on why this situation occurred and how similar issues can be prevented in the future.

As a loyal Toyota customer, I have always valued the brand for its commitment to quality and customer satisfaction. I trust that my concerns will be taken seriously, and the necessary actions will be implemented to uphold the excellent service standards that Toyota is known for.

Thank you for your time and consideration. I look forward to a swift resolution to this matter.

Best regards

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