CB Automotive Financing and Insurance Toyota Formal complaint regarding poor treatment and lack of response during car purchase visit on august 23, 2023

Toyota review: Formal complaint regarding poor treatment and lack of response during car purchase visit on august 23, 2023

charbel kahli of US

Aug 29, 2023 2:17 am EDT

Verified customer

Featured review

Dear Toyota Customer Relations Team,

I hope this letter finds you well. I am writing to express my deep disappointment and dissatisfaction with the treatment I received during my recent visit to a Toyota dealership on August 23, 2023, with the intention of purchasing a car. As a loyal Toyota enthusiast for several years, I had high expectations of the company's customer service, but unfortunately, my experience fell far short of those expectations.

On the mentioned date, I visited your dealership BUMC, located at Hazmiyeh Lebanon. I was interested in purchasing a new car and had done my research in advance. However, my experience at the dealership was nothing short of disheartening. Despite having a clear idea of the model I was interested in, I encountered the following issues:

Lack of Attention: Upon entering the dealership, I waited for a considerable amount of time before a sales representative approached me. There seemed to be a lack of attention to customers, as several representatives were engaged in personal conversations rather than assisting potential buyers.

Unprofessional Attitude: The sales representative who eventually approached me exhibited an unprofessional attitude. He appeared disinterested and unenthusiastic about my inquiries, and his responses lacked the necessary information to guide my decision-making process.

Ignored Inquiries: Despite expressing my interest in a specific car model, the sales representative failed to address my questions adequately. He provided vague answers and brushed off my concerns about features, pricing, and financing options.

I believe that as a customer, I deserve to be treated with respect, professionalism, and courtesy when considering a significant purchase such as a car. Unfortunately, my experience on August 23rd has left me disillusioned and questioning whether Toyota values its customers.

I am reaching out to express my disappointment in the hope that this incident was an isolated one. I kindly request that Toyota takes this complaint seriously and addresses the issues I have highlighted. Improving customer service is crucial not only for retaining existing customers but also for attracting new ones.

I am open to discussing my concerns further and giving Toyota the opportunity to rectify this situation. However, I urge you to take swift action to ensure that such incidents do not happen in the future.

Thank you for taking the time to read my letter. I look forward to a prompt response addressing my concerns and outlining the steps Toyota intends to take to enhance its customer service.

Sincerely

0 comments

Add a comment

Toyota - low fuel consumption rate 56

Resolved

Toyota - engine knocking sound 17

Toyota - no response regarding toyota car international promotion program 60

Toyota - poor service from toyota malaysia 31

Toyota - scam lottery! 34

Toyota - rav4 negligent misrepresentation - wa state - toyota bellevue

Toyota - scam

Toyota - clicks and jerks 42

Toyota - toyota extra care vehicle service agreement application number ar621f

Toyota - I have officially been degraded. 2

View all Toyota reviews and complaints

Toyota Contacts

Toyota phone numbers

Click up if you have successfully reached Toyota by calling phone number 0 0 users reported that they have successfully reached Toyota by calling phone number Click down if you have unsuccessfully reached Toyota by calling phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling phone number

800 869 682
800 869 682

Click up if you have successfully reached Toyota by calling 800 869 682 phone number 48 48 users reported that they have successfully reached Toyota by calling 800 869 682 phone number Click down if you have unsuccessfully reached Toyota by calling 800 869 682 phone number 35 35 users reported that they have UNsuccessfully reached Toyota by calling 800 869 682 phone number

8%
Confidence score

International

8800 200 5775
8800 200 5775

Click up if you have successfully reached Toyota by calling 8800 200 5775 phone number 2 2 users reported that they have successfully reached Toyota by calling 8800 200 5775 phone number Click down if you have unsuccessfully reached Toyota by calling 8800 200 5775 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling 8800 200 5775 phone number

Russia

+1 (800) 425-0001
+1 (800) 425-0001

Click up if you have successfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (800) 425-0001 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number

India

800 2366 8677
800 2366 8677

Click up if you have successfully reached Toyota by calling 800 2366 8677 phone number 3 3 users reported that they have successfully reached Toyota by calling 800 2366 8677 phone number Click down if you have unsuccessfully reached Toyota by calling 800 2366 8677 phone number 4 4 users reported that they have UNsuccessfully reached Toyota by calling 800 2366 8677 phone number

UAE

+81 800 700 7700
+81 800 700 7700

Click up if you have successfully reached Toyota by calling +81 800 700 7700 phone number 11 11 users reported that they have successfully reached Toyota by calling +81 800 700 7700 phone number Click down if you have unsuccessfully reached Toyota by calling +81 800 700 7700 phone number 5 5 users reported that they have UNsuccessfully reached Toyota by calling +81 800 700 7700 phone number

38%
Confidence score

Japan

+1 (800) 331-4331
+1 (800) 331-4331

Click up if you have successfully reached Toyota by calling +1 (800) 331-4331 phone number 1 1 users reported that they have successfully reached Toyota by calling +1 (800) 331-4331 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number

100%
Confidence score

United States

+1 (888) 869-6828
+1 (888) 869-6828

Click up if you have successfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (888) 869-6828 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number

Canada

+44 344 701 6202
+44 344 701 6202

Click up if you have successfully reached Toyota by calling +44 344 701 6202 phone number 6 6 users reported that they have successfully reached Toyota by calling +44 344 701 6202 phone number Click down if you have unsuccessfully reached Toyota by calling +44 344 701 6202 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +44 344 701 6202 phone number

50%
Confidence score

United Kingdom

+353 14 190 200
+353 14 190 200

Click up if you have successfully reached Toyota by calling +353 14 190 200 phone number 3 3 users reported that they have successfully reached Toyota by calling +353 14 190 200 phone number Click down if you have unsuccessfully reached Toyota by calling +353 14 190 200 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +353 14 190 200 phone number

100%
Confidence score

Ireland

+43 161 0040
+43 161 0040

Click up if you have successfully reached Toyota by calling +43 161 0040 phone number 3 3 users reported that they have successfully reached Toyota by calling +43 161 0040 phone number Click down if you have unsuccessfully reached Toyota by calling +43 161 0040 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +43 161 0040 phone number

100%
Confidence score

Austria

+32 80 099 955
+32 80 099 955

Click up if you have successfully reached Toyota by calling +32 80 099 955 phone number 2 2 users reported that they have successfully reached Toyota by calling +32 80 099 955 phone number Click down if you have unsuccessfully reached Toyota by calling +32 80 099 955 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +32 80 099 955 phone number

100%
Confidence score

Belgium

+45 44 850 400
+45 44 850 400

Click up if you have successfully reached Toyota by calling +45 44 850 400 phone number 2 2 users reported that they have successfully reached Toyota by calling +45 44 850 400 phone number Click down if you have unsuccessfully reached Toyota by calling +45 44 850 400 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +45 44 850 400 phone number

100%
Confidence score

Denmark

+49 223 4102 2690
+49 223 4102 2690

Click up if you have successfully reached Toyota by calling +49 223 4102 2690 phone number 3 3 users reported that they have successfully reached Toyota by calling +49 223 4102 2690 phone number Click down if you have unsuccessfully reached Toyota by calling +49 223 4102 2690 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +49 223 4102 2690 phone number

100%
Confidence score

Germany

+31 205 929 836
+31 205 929 836

Click up if you have successfully reached Toyota by calling +31 205 929 836 phone number 4 4 users reported that they have successfully reached Toyota by calling +31 205 929 836 phone number Click down if you have unsuccessfully reached Toyota by calling +31 205 929 836 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +31 205 929 836 phone number

60%
Confidence score

Netherlands

+351 808 248 248
+351 808 248 248

Click up if you have successfully reached Toyota by calling +351 808 248 248 phone number 2 2 users reported that they have successfully reached Toyota by calling +351 808 248 248 phone number Click down if you have unsuccessfully reached Toyota by calling +351 808 248 248 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +351 808 248 248 phone number

100%
Confidence score

Portugal

+34 900 822 002
+34 900 822 002

Click up if you have successfully reached Toyota by calling +34 900 822 002 phone number 7 7 users reported that they have successfully reached Toyota by calling +34 900 822 002 phone number Click down if you have unsuccessfully reached Toyota by calling +34 900 822 002 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +34 900 822 002 phone number

100%
Confidence score

Spain

+90 212 354 0354
+90 212 354 0354

Click up if you have successfully reached Toyota by calling +90 212 354 0354 phone number 3 3 users reported that they have successfully reached Toyota by calling +90 212 354 0354 phone number Click down if you have unsuccessfully reached Toyota by calling +90 212 354 0354 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +90 212 354 0354 phone number

20%
Confidence score

Turkey

+86 400 810 1210
+86 400 810 1210

Click up if you have successfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have successfully reached Toyota by calling +86 400 810 1210 phone number Click down if you have unsuccessfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +86 400 810 1210 phone number

China

+63 28 192 912
+63 28 192 912

Click up if you have successfully reached Toyota by calling +63 28 192 912 phone number 10 10 users reported that they have successfully reached Toyota by calling +63 28 192 912 phone number Click down if you have unsuccessfully reached Toyota by calling +63 28 192 912 phone number 9 9 users reported that they have UNsuccessfully reached Toyota by calling +63 28 192 912 phone number

5%
Confidence score

Philippines

+966 920 024 454
+966 920 024 454

Click up if you have successfully reached Toyota by calling +966 920 024 454 phone number 2 2 users reported that they have successfully reached Toyota by calling +966 920 024 454 phone number Click down if you have unsuccessfully reached Toyota by calling +966 920 024 454 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling +966 920 024 454 phone number

Saudi Arabia

+65 66 311 188
+65 66 311 188

Click up if you have successfully reached Toyota by calling +65 66 311 188 phone number 3 3 users reported that they have successfully reached Toyota by calling +65 66 311 188 phone number Click down if you have unsuccessfully reached Toyota by calling +65 66 311 188 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +65 66 311 188 phone number

50%
Confidence score

Singapore

+27 800 139 111
+27 800 139 111

Click up if you have successfully reached Toyota by calling +27 800 139 111 phone number 7 7 users reported that they have successfully reached Toyota by calling +27 800 139 111 phone number Click down if you have unsuccessfully reached Toyota by calling +27 800 139 111 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +27 800 139 111 phone number

75%
Confidence score

South Africa

+82 805 258 255
+82 805 258 255

Click up if you have successfully reached Toyota by calling +82 805 258 255 phone number 2 2 users reported that they have successfully reached Toyota by calling +82 805 258 255 phone number Click down if you have unsuccessfully reached Toyota by calling +82 805 258 255 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +82 805 258 255 phone number

100%
Confidence score

South Korea

+886 800 221 345
+886 800 221 345

Click up if you have successfully reached Toyota by calling +886 800 221 345 phone number 4 4 users reported that they have successfully reached Toyota by calling +886 800 221 345 phone number Click down if you have unsuccessfully reached Toyota by calling +886 800 221 345 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +886 800 221 345 phone number

100%
Confidence score

Taiwan

+84 916 001 524
+84 916 001 524

Click up if you have successfully reached Toyota by calling +84 916 001 524 phone number 3 3 users reported that they have successfully reached Toyota by calling +84 916 001 524 phone number Click down if you have unsuccessfully reached Toyota by calling +84 916 001 524 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +84 916 001 524 phone number

100%
Confidence score

Vietnam

+54 800 888 8696
+54 800 888 8696

Click up if you have successfully reached Toyota by calling +54 800 888 8696 phone number 3 3 users reported that they have successfully reached Toyota by calling +54 800 888 8696 phone number Click down if you have unsuccessfully reached Toyota by calling +54 800 888 8696 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +54 800 888 8696 phone number

50%
Confidence score

Argentina

+55 114 331 5199
+55 114 331 5199

Click up if you have successfully reached Toyota by calling +55 114 331 5199 phone number 4 4 users reported that they have successfully reached Toyota by calling +55 114 331 5199 phone number Click down if you have unsuccessfully reached Toyota by calling +55 114 331 5199 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +55 114 331 5199 phone number

100%
Confidence score

Brazil

More phone numbers

Toyota emails

customerservice@toyota.com

100%
Confidence score: 100%

Support

Toyota address

1 Toyota-Cho, Toyota City, 471-8571, Japan

Toyota social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Toyota contacts