CB Automotive Financing and Insurance Toyota engine: black oil leaking issue "sent the car 3 times but the leaking issue yet to be resolved so far"

Toyota review: engine: black oil leaking issue "sent the car 3 times but the leaking issue yet to be resolved so far"

arulprakashraman of MY

Oct 03, 2019 9:43 pm EDT

Verified customer

This complaint has been raised to customer service in Malaysia on 3rd September 2019 and they have promised to investigate the issue and share with me the findings. I'm disappointed so far did not receive any update from the customer service centre. My reference as below:

My name: Arul Prakash Raman
Car registration number: WSP 9519

Email correspondence as below:

From: Customer Support [mailto:customersupport@toyota.com.my]
Sent: Tuesday, 3 September, 2019 2:34 PM
To: Arul Prakash Raman
Subject: [protected] [[protected]@Seremban] Arul Prakash Raman - [protected]@sabahintpetroleum.com - WSP9519 - Engine: Black oil leaking issue "sent the car 3 times but the leaking issue yet to be resolved so far"

Dear Mr. Arul,

Greetings from Toyota Malaysia and thank you for your email. We also acknowledge your contact to our Freephone earlier today.
We are sorry to hear about your recent experience.

Product/Service Feedback
Please allow us to look into this matter, as we will also need to refer to our Laser Motor Seremban Toyota Service Centre(TSC) so that we may:
1. Investigate further to understand your vehicle's condition
2. Share our finding and/or recommendation

Kindly be informed that we have arranged for our Customer Relations Executive(CRE) to follow-up with you directly for further assistance.
Please allow us to assure you that we (HQ) will also be communicating with the Outlet to ensure proper handling and resolution of this matter.

We hope the above addresses your queries suitably.

Please do not hesitate to contact our Toyota Freephone at 1800-8-TOYOTA (869682) should you require any further assistance with regards to your Toyota in the future.

Thank you and best regards,
Customer Support Team
P/S: Please reply to customersupport@toyota.com.my

CONFIDENTIALITY CAUTION: This message is intended only for the use of the individual or entity to whom it is addressed and is or may contain confidential, privileged or proprietary information. If you, the reader of this message, are not the intended recipient, you should not disseminate, distribute or copy this communication. If you have received this communication in error, please notify the sender immediately by return email and delete the original message. Thank you.

From: Arul Prakash Raman [mailto:[protected]@sabahintpetroleum.com]
Sent: Tuesday, 3 September, 2019 9:01 AM
To: Customer Support
Subject: Engine: Black oil leaking issue

Hi,

In referring to the above issue, my name: Arul Prakash Raman, vehicle number WSP9519, have sent the car 3 times but the leaking issue yet to be resolved so far. I'm bit disappointed such established Toyota Service Centre unable to provide satisfactory services to loyal customer. I have been sending my car for routine and other repairing services for the last 10 years and this is 1st time encountered such predicament.

I would like to see better solution to resolve this issue quickly and expecting better service in future.

Best regards,

Legal Disclaimer:This message is for the intended recipient only and may contain privileged or confidential information. If you have received it in error, please immediately notify the sender and then delete this message. Opinions, conclusions and other information in this message that do not relate to the official business of UMW Toyota Motor Group shall be understood as having no endorsement by UMW Toyota Motor Group. UMW Toyota Motor Group also makes no warranties that this message is free from computer virus, corruption or interception or unauthorized amendment, and disclaims all liabilities in connection with this.

I'm hoping Toyota will take necessary action pertaining to this customer dissatisfaction.

0 comments

Add a comment

Toyota - low fuel consumption rate 56

Resolved

Toyota - engine knocking sound 17

Toyota - no response regarding toyota car international promotion program 60

Toyota - poor service from toyota malaysia 31

Toyota - scam lottery! 34

Toyota - rav4 negligent misrepresentation - wa state - toyota bellevue

Toyota - scam

Toyota - clicks and jerks 42

Toyota - toyota extra care vehicle service agreement application number ar621f

Toyota - I have officially been degraded. 2

View all Toyota reviews and complaints

Toyota Contacts

Toyota phone numbers

Click up if you have successfully reached Toyota by calling phone number 0 0 users reported that they have successfully reached Toyota by calling phone number Click down if you have unsuccessfully reached Toyota by calling phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling phone number

800 869 682
800 869 682

Click up if you have successfully reached Toyota by calling 800 869 682 phone number 48 48 users reported that they have successfully reached Toyota by calling 800 869 682 phone number Click down if you have unsuccessfully reached Toyota by calling 800 869 682 phone number 35 35 users reported that they have UNsuccessfully reached Toyota by calling 800 869 682 phone number

8%
Confidence score

International

8800 200 5775
8800 200 5775

Click up if you have successfully reached Toyota by calling 8800 200 5775 phone number 2 2 users reported that they have successfully reached Toyota by calling 8800 200 5775 phone number Click down if you have unsuccessfully reached Toyota by calling 8800 200 5775 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling 8800 200 5775 phone number

Russia

+1 (800) 425-0001
+1 (800) 425-0001

Click up if you have successfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (800) 425-0001 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 425-0001 phone number

India

800 2366 8677
800 2366 8677

Click up if you have successfully reached Toyota by calling 800 2366 8677 phone number 3 3 users reported that they have successfully reached Toyota by calling 800 2366 8677 phone number Click down if you have unsuccessfully reached Toyota by calling 800 2366 8677 phone number 4 4 users reported that they have UNsuccessfully reached Toyota by calling 800 2366 8677 phone number

UAE

+81 800 700 7700
+81 800 700 7700

Click up if you have successfully reached Toyota by calling +81 800 700 7700 phone number 11 11 users reported that they have successfully reached Toyota by calling +81 800 700 7700 phone number Click down if you have unsuccessfully reached Toyota by calling +81 800 700 7700 phone number 5 5 users reported that they have UNsuccessfully reached Toyota by calling +81 800 700 7700 phone number

38%
Confidence score

Japan

+1 (800) 331-4331
+1 (800) 331-4331

Click up if you have successfully reached Toyota by calling +1 (800) 331-4331 phone number 1 1 users reported that they have successfully reached Toyota by calling +1 (800) 331-4331 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (800) 331-4331 phone number

100%
Confidence score

United States

+1 (888) 869-6828
+1 (888) 869-6828

Click up if you have successfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have successfully reached Toyota by calling +1 (888) 869-6828 phone number Click down if you have unsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +1 (888) 869-6828 phone number

Canada

+44 344 701 6202
+44 344 701 6202

Click up if you have successfully reached Toyota by calling +44 344 701 6202 phone number 6 6 users reported that they have successfully reached Toyota by calling +44 344 701 6202 phone number Click down if you have unsuccessfully reached Toyota by calling +44 344 701 6202 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +44 344 701 6202 phone number

50%
Confidence score

United Kingdom

+353 14 190 200
+353 14 190 200

Click up if you have successfully reached Toyota by calling +353 14 190 200 phone number 3 3 users reported that they have successfully reached Toyota by calling +353 14 190 200 phone number Click down if you have unsuccessfully reached Toyota by calling +353 14 190 200 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +353 14 190 200 phone number

100%
Confidence score

Ireland

+43 161 0040
+43 161 0040

Click up if you have successfully reached Toyota by calling +43 161 0040 phone number 3 3 users reported that they have successfully reached Toyota by calling +43 161 0040 phone number Click down if you have unsuccessfully reached Toyota by calling +43 161 0040 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +43 161 0040 phone number

100%
Confidence score

Austria

+32 80 099 955
+32 80 099 955

Click up if you have successfully reached Toyota by calling +32 80 099 955 phone number 2 2 users reported that they have successfully reached Toyota by calling +32 80 099 955 phone number Click down if you have unsuccessfully reached Toyota by calling +32 80 099 955 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +32 80 099 955 phone number

100%
Confidence score

Belgium

+45 44 850 400
+45 44 850 400

Click up if you have successfully reached Toyota by calling +45 44 850 400 phone number 2 2 users reported that they have successfully reached Toyota by calling +45 44 850 400 phone number Click down if you have unsuccessfully reached Toyota by calling +45 44 850 400 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +45 44 850 400 phone number

100%
Confidence score

Denmark

+49 223 4102 2690
+49 223 4102 2690

Click up if you have successfully reached Toyota by calling +49 223 4102 2690 phone number 3 3 users reported that they have successfully reached Toyota by calling +49 223 4102 2690 phone number Click down if you have unsuccessfully reached Toyota by calling +49 223 4102 2690 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +49 223 4102 2690 phone number

100%
Confidence score

Germany

+31 205 929 836
+31 205 929 836

Click up if you have successfully reached Toyota by calling +31 205 929 836 phone number 4 4 users reported that they have successfully reached Toyota by calling +31 205 929 836 phone number Click down if you have unsuccessfully reached Toyota by calling +31 205 929 836 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +31 205 929 836 phone number

60%
Confidence score

Netherlands

+351 808 248 248
+351 808 248 248

Click up if you have successfully reached Toyota by calling +351 808 248 248 phone number 2 2 users reported that they have successfully reached Toyota by calling +351 808 248 248 phone number Click down if you have unsuccessfully reached Toyota by calling +351 808 248 248 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +351 808 248 248 phone number

100%
Confidence score

Portugal

+34 900 822 002
+34 900 822 002

Click up if you have successfully reached Toyota by calling +34 900 822 002 phone number 7 7 users reported that they have successfully reached Toyota by calling +34 900 822 002 phone number Click down if you have unsuccessfully reached Toyota by calling +34 900 822 002 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +34 900 822 002 phone number

100%
Confidence score

Spain

+90 212 354 0354
+90 212 354 0354

Click up if you have successfully reached Toyota by calling +90 212 354 0354 phone number 3 3 users reported that they have successfully reached Toyota by calling +90 212 354 0354 phone number Click down if you have unsuccessfully reached Toyota by calling +90 212 354 0354 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +90 212 354 0354 phone number

20%
Confidence score

Turkey

+86 400 810 1210
+86 400 810 1210

Click up if you have successfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have successfully reached Toyota by calling +86 400 810 1210 phone number Click down if you have unsuccessfully reached Toyota by calling +86 400 810 1210 phone number 2 2 users reported that they have UNsuccessfully reached Toyota by calling +86 400 810 1210 phone number

China

+63 28 192 912
+63 28 192 912

Click up if you have successfully reached Toyota by calling +63 28 192 912 phone number 10 10 users reported that they have successfully reached Toyota by calling +63 28 192 912 phone number Click down if you have unsuccessfully reached Toyota by calling +63 28 192 912 phone number 9 9 users reported that they have UNsuccessfully reached Toyota by calling +63 28 192 912 phone number

5%
Confidence score

Philippines

+966 920 024 454
+966 920 024 454

Click up if you have successfully reached Toyota by calling +966 920 024 454 phone number 2 2 users reported that they have successfully reached Toyota by calling +966 920 024 454 phone number Click down if you have unsuccessfully reached Toyota by calling +966 920 024 454 phone number 3 3 users reported that they have UNsuccessfully reached Toyota by calling +966 920 024 454 phone number

Saudi Arabia

+65 66 311 188
+65 66 311 188

Click up if you have successfully reached Toyota by calling +65 66 311 188 phone number 3 3 users reported that they have successfully reached Toyota by calling +65 66 311 188 phone number Click down if you have unsuccessfully reached Toyota by calling +65 66 311 188 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +65 66 311 188 phone number

50%
Confidence score

Singapore

+27 800 139 111
+27 800 139 111

Click up if you have successfully reached Toyota by calling +27 800 139 111 phone number 7 7 users reported that they have successfully reached Toyota by calling +27 800 139 111 phone number Click down if you have unsuccessfully reached Toyota by calling +27 800 139 111 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +27 800 139 111 phone number

75%
Confidence score

South Africa

+82 805 258 255
+82 805 258 255

Click up if you have successfully reached Toyota by calling +82 805 258 255 phone number 2 2 users reported that they have successfully reached Toyota by calling +82 805 258 255 phone number Click down if you have unsuccessfully reached Toyota by calling +82 805 258 255 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +82 805 258 255 phone number

100%
Confidence score

South Korea

+886 800 221 345
+886 800 221 345

Click up if you have successfully reached Toyota by calling +886 800 221 345 phone number 4 4 users reported that they have successfully reached Toyota by calling +886 800 221 345 phone number Click down if you have unsuccessfully reached Toyota by calling +886 800 221 345 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +886 800 221 345 phone number

100%
Confidence score

Taiwan

+84 916 001 524
+84 916 001 524

Click up if you have successfully reached Toyota by calling +84 916 001 524 phone number 3 3 users reported that they have successfully reached Toyota by calling +84 916 001 524 phone number Click down if you have unsuccessfully reached Toyota by calling +84 916 001 524 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +84 916 001 524 phone number

100%
Confidence score

Vietnam

+54 800 888 8696
+54 800 888 8696

Click up if you have successfully reached Toyota by calling +54 800 888 8696 phone number 3 3 users reported that they have successfully reached Toyota by calling +54 800 888 8696 phone number Click down if you have unsuccessfully reached Toyota by calling +54 800 888 8696 phone number 1 1 users reported that they have UNsuccessfully reached Toyota by calling +54 800 888 8696 phone number

50%
Confidence score

Argentina

+55 114 331 5199
+55 114 331 5199

Click up if you have successfully reached Toyota by calling +55 114 331 5199 phone number 4 4 users reported that they have successfully reached Toyota by calling +55 114 331 5199 phone number Click down if you have unsuccessfully reached Toyota by calling +55 114 331 5199 phone number 0 0 users reported that they have UNsuccessfully reached Toyota by calling +55 114 331 5199 phone number

100%
Confidence score

Brazil

More phone numbers

Toyota emails

customerservice@toyota.com

100%
Confidence score: 100%

Support

Toyota address

1 Toyota-Cho, Toyota City, 471-8571, Japan

Toyota social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024
View all Toyota contacts