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CB Automotive Financing and Insurance Toyota toyota quantum fitted erroneously with cartrack device
Toyota

Toyota review: toyota quantum fitted erroneously with cartrack device

J
Author of the review
3:26 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

I am writing this e-mail as a frustrated and angry member of the public. A consumer of services and products who bought a new vehicle at Toyota in Pinetown in April 2019.

I was advised to ensure that I get a tracker fitted in the vehicle before taking possession. As a norm I went around shopping for the best quote. I instructed the salesperson to ensure that the device is fitted before I collected and uplifted the vehicle. I specifically instructed her that the new device would have to be fitted only if there isn't a device already fitted.

On this - the Bidtrack had installed their devise and Cartrack went ahead to install theirs ignoring my instruction. I must mention that the car was not in my possession and I was unable to prevent this from happening. The McCarthy salesperson is on record also trying to alert Cartrack to this mishap as far back as in April - please see attachment titled Tracker fitted in error. Please also see an attached follow up e-mail on 16 May 2019.

I have also tried several times to get McCarthy Toyota to reason with the situation to no avail. The general manager of this dealership refused to resolve this matter. I have communicated this with Cartrack and they have agreed to refund the premiums that I have paid them but provided that I pay the contract cancellation fee of R2650. I feel that it very unfair for me to pay this as I firmly believe that McCarthy Toyota needs to be held accountable for this.

I look forward to hearing from you as soon as possible to resolve this problem. I may be contacted at the address and phone number provided below.

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