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CB Automotive Financing and Insurance Toyota Toyota poor responsivities on product issues and poor customer service
Toyota

Toyota review: Toyota poor responsivities on product issues and poor customer service

C
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11:42 pm EST
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Just Bought a vios feb 2023 , having issues on cam always error , pre-caution system alert when heavy rain , rear lamp loss , eco system not functioning and after 5000k the sensor got issues of malfunction. sending to toyota workshop to repair still not function well until hitted front bumper.

17/11/23 send the car to check again , the technical say the sensor no issues but not able to cover the bumper and self pay for the damage if need repair.

20/11/23 tried to call toyota HQ(shah alam ) to raise a bumper repair due to product sensor issues cause damage on the bumper. but no answering call from toyota, then i raise case to toyota support email on the same day, received reply on 23/11/23 for getting information and details, once provide all details from me, never get a response from toyota.

until i call to toyota customer service [protected] at 1 dec 2023 to get response, in the end they just started to raise case and check back the email i have send and say will call back after check with service center i send my car to repair. but never receive any call back.

5/12/23 called again to [protected] , they just say technical check no issues on the sensor. once i say what is the point ,if the sensor not able to detect items over the bumper. she just say will contact back again.

Claimed loss: add 5 year service 3,320.00bumper to repair 3,358.05

Desired outcome: 1. repair the bumper , skirt and all other issues of this car.2. improve the sensor

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    1 Toyota-Cho, Toyota City, 471-8571, Japan
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    Nov 19, 2024
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