TracFone Wireless
Reviews and Complaints

We have had 2 Tracfones for 4 years. We finally got disgusted with their latest rip offs and no customer service and we are dumping them for a better cell phone service.

They ripped us off for $20 when we first signed up using KMart. The KMart store manager nor us could get them to refund the money or give us the service we bought. We should have realized then that Tracfone was bad news.

They have ripped us off several times since then. The latest is when we got their "Value Plan" that automatically charges your credit card each month. You are supposed to get 50 minutes and an extra month of usage.

It took 18 days of phone calls and emails... then finally threats before we got what we had paid for last month. For the month of September, we never have been able to get our usage month or 50 minutes despite hours on the phone. Just as we think we are getting to the right person in Customer Service they ALWAYS disconnect us. That cannot be a coincidence.

Tracfone steals your money and gives you nothing but headaches (and high phone bills trying to work with their misnamed "Customer Service".

Beware of Tracfone. I bought an airtime card. When I tried to add the minutes to my phone, it displayed "invalid pin." I have spent 2 days and countless hours going back and forth to the company that sold the card and activated the minutes ("It's like cash, once it leaves here, we're not responsible" ) to hours on the phone talking to India - "The card is not activated. We can't do anything until it's activated"). The selling company states - "We can't activate it a 2nd time... it was activated and the problem is on their end.").

BEWARE - you can spend hours going back and forth. Neither company/corporation will take accountability. It is your problem.

My Mom who has never put time on her phone before wanted to do it and accidentally pressed enter before she could enter the airtime card code.

I had to call back a 2nd time about 30 minutes after the first time because the first person I spoke to was so rude and abrasive. Now you want a faxed copy of the 60 minute card that came with the W376 refurb bundle I purchased my Mom last month. I don't have a copier or a fax machine and don't have a Kinko's or UPS Store to go to do anything like this like Alberto was telling me to do to.

If it had been my Mom calling she wouldn't have had any idea what you were asking her to do when it comes to all the faxing and copying particular things.

Your policies make no sense and just like every other business now as long as you've already gotten our money you don't really care. You are holding the minutes I already paid for my Mom's phone hostage. The only thing you all could find out of sort was that one bonus code going through. You could at least let let the phone be used until the minutes run out and then kill it.

In one breath you say you want a faxed copy of the airtime card that came with the W376 bundle, then in the next one you say if I can't get the card to you then I could just buy another one of your phones.

My Mom has lost use of her only cell phone one that she knows how to use and can actually hear on. She has a hearing disease and it's hard to find a cell phone she can actually use since she doesn't text or anything like that.

If you won't turn her phone back on completely at least let her use the minutes she has left that have already been paid for. Just remove the 50 minutes that accidentally got added to her account.

On 6/23/o9 I went on line to purchase minutes for my tracfone. When i had put the information in. i was to turn the phone off and then back on. When I did that. the phone would not power up. All it would do is vibrate. I called tracfone on my home phone and it took me 2 1/2 hours to get everything tranfered over to my other phone. That phone was inactive but it still had 34 minutes on it. When the lady I was talking to transfered everything, I asked about the minutes I had bought. She told me that the transaction did not go through . I purchased another 60 minutes for $21.19
and they were put on my phone. Now I have two charges for $21.19 on my bank account for minutes. I want my money back for the 60 minute card that she said DID NOT go through. I called tracfone and had an argument with one of the persons who answer the phones. I was transferred to a supervisor who put me on hold then hung up on me. They refuse to give me my money back I am sick and tired of being ripped off by this company because they own NET 10 also All I want is to get my money back.

Patricia McQuown
nanaoften2000@yahoo.com

Stole my money also and keep hanging up phone on me also

MY TRACFONE, STOPED WORKING, THEY SENT ME ANOTHER FRACFONE! I WANTED THE SAME TELEPONE NUMBER, SENT ME ANOTHER SIM CARD, WITH ANOTHER NUMBER. NOW, I CAN'T USE THE PHONE, IT WIIL NOT ACCEPT NEW PIN CARD MINUTES, OR USE THE THE REMAINING 600 MINUTES, WHAT A RUN AROUND. TALKED WITH SEVERSAL COMSUMER PEOPLE, EACH HAD DIFFERENT SOLUTIONS. FRACFONE STLL DONES'T WORK.

I'm havintg the same problem. The website said this phone was double minutes for life and when I got my first minutes they said they took care of the problem. Now three months later the minutes didn't double and they are telling me the phone didn't have it. I specifically bought this phone for double minutes for life. Did you get your problem taken care of? This sounds like a class action lawsuit waiting to happen.

TracFone sent Me a new SIM card, but, it sent me to Verizon, I don't use Verizon, I use COMCAST, now I cant make a Phone call, I am a Senior Citizen, I don't need this aggravation, PLEASE HELP

I am having the same problem with Tracfone. I needed to get a new phone and wanted to keep my same number. First, they sent a phone with a defective SIM card; then, when they sent a new SIM card out, the phone refused to re-activate. Attempting to re-activate the phone, they switched my phone number without telling me. After two hours of the usual sing-song runaround from Customer Service, I am no further than I was. In fact, I'm further behind, because at the moment the phone won't work at all. I have to take a group of students out of town two days from now, and they all have -- well, what used to be my cell phone number. What a mess!

100% Agree with all the people who've complained about Trac "PHONEY"! Yes! Here! Here!
I use to like Trac Fone. Never had a problem with them til now 4/28/11! They also took my father's 109.5 units from his phone and I feel so sorry for him cause I feel like it's MY fault but really it's Trac Fone's fault! They ARE thieves and scammers! I think Trac Fone company is just taking people's money with these phones. Think about it... if they were doing so good financially with all the Trac Fones they've sold since they've been on the market then why go abroad to India and the Phillipines to hire customer service reps.? That should tell us Americans something right there! Anyway, I'm BEYOND furious with them and I'm already very stressed in my life over many other things that's taken place. The LAST thing I needed was STINKING Trac Fone to give me heart attack cause THEY took my father's units/minutes away from his phone! OMG! What ###S! Geez! Once they take them you won't get them back! And God forbid if you buy a new Trac Fone and want to tranfer it from your ond one to the new one. HA! GOOD LUCK! You'll be ever so lucky to use them both once the damage is done.
SUCH A RIP OFF!
What can we do to get these [censored] out of business? WHO OWNS Trac Fone? The Indians or the Phillipines or BOTH? They could start a new WAR with that company with the Americans - FOR REAL! Have mercy! Hate them with a passion! Even though MY Trac Fone is still working and nothing is wrong with it and I have 150.0 units on it - I will NEVER use it again! What's the point? I spent all of my afternoon and the night on the phone with Trac Fone trying to resolve my issues that they couldn't solve in the first place and only to be so stressed by the end of the night that I am ready to go to their country and do a RAMBO on them! GRRRRRRRRRRRRRRRRRRRRRRR!
What liers and crooks! They truly are! But do you think they care? Of course not cause they have no conscience about them! That's why they are working for Trac Fone!
Here's the famous saying of each Cust. Rep...Please get into your CODE ENTRY screen and enter these sets of numbers... or better yet... I'm sorry to keep you waiting, I'm STILL CHECKING! UN - FREAKING - REAL!
Something needs to be done about them and NOW! We all need to sop writing these comments and SHUT THEM DOWN FOR GOOD!

Trac Phoney is nothing but a flat rip off. Worst customer service on the planet and a band of thieves on top of that.
I would advise trashing your Trac Phoney and going somewhere legit.
Nothing but bad service and rip offs, Shame on Trac Phoney.
THIEVES!

ok trac phone when u fix my problem i will keep complaining ok

ok ceo for trac phone trac phone is crap

trac phone is crap

trac phone is a joke. reps are in the phillipines and they dont know what to do i dont blame them. trac phone needs to get treir act together. they cut off my number every month then its hell to get it back. when my minutes are up i wll trash the phone.

Tracfone is Corrupt!

Facts:
Erased minutes on my cell phone that Tracfone refused to reinstate after several calls to customer service, tech reps and supervisor; Also, they deactivated the phone for two weeks, used the remainder of my units and I was left with zero minutes.
Will make a complaint to the FCC, BBB, Attny. Gen. and notify the local media about this bad business.

We are having some troubles with them as reported all over the internet. Recently it appears that Tracfone is no longer honoring their Double Minutes for Life program. They keep trying to rename it a "glitch" that we have had this for more than 2 years!

For the last three months I have been battling with Tracfone about my service with the phone. In September I was notified that the service in my area was being discontinued. Shortly after that the phone stopped working and the number was disconnected. I had 900 minutes on my phone. After that I was contacted and given a new phone number and told that the phone would now work. It did not. In October, After hours on the phone with customer service I was told that my minutes would be refunded and my phone could be returned to Walmart. After a number of weeks, we never received the refund and recontacted Tracphone and complained to them. Three weeks ago, we were contacted by tracfone and told a refund would not be necessary because the phone services was not being discontinued and we could use our purchased minutes. The phone has not worked since then. On Monday, we contacted them again and after being on hold for 3+ hours, we were told the phone would be up and working in the next 24 hours. It never happened. It is now Friday and I was on the phone for 2 hours and then told that the service has been discontinued and then I needed to be transferred to another person for verification of my refund and now I have been on the phone an additional hour because they said my refund has been completed. This is the most ridiculous customer service assistance ever. I have waisted my whole morning with these people.

I also purchased lifetime double minutes, which then failed to show up in my account on Tracfone website when I tried to buy more airtime a year later for the same phone.

I had my Tracfone for a year with the DMFL and had no problem until today.I added minutes and they didn't double so I called Tracfone and got the run-a-round.They said they had NO record of me having a double minutes plan and I have been doing it for a whole year and 2 months.It is very weird that all at once they don't know anything about my DMFL.I told them to look ontheir computer and they will see that I always get double minutes and now it is gone off their computer.My phone is the one advertised on their website with free double minutes for life, LG3280.Maybe I need to send them a picture of their website so they can read it!

I wrote earlier about Tracfone deleting 1200+ minutes from my phone; today they returned the time.

I'm having the same problem with my LG800G. I have to walk 1/2 mile down the road to make a call or text. Works fine away from home. I have called, been put on hold, transferred to multiple people, probably spent 2 hours on the phone at one point, until I realized noone could do anything for me except transfer me to someone else. I have about 500 minutes left, and 98 days, so I am using the phone, but is a big pain in the butt when I can hear the phone ring or I get a text but I can't read the text or answer the call because it goes back out of service. I can be standing in the same place and it will show 4 bars and then nothing in the course of 30 seconds. Very frustrating. I have had the same problem with every no-contract phone I have gotten, I don't want to have to sign on to a 2-year contract at $50 a month just to get a signal in my house. The tracfone plan is great because you can buy minutes that last for a year, and this phone came with triple minutes for life - maybe that's why they don't work. Minutes might as well be free if you can't use them!

Here are the people I called, please print them to help other readers:

F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]

Vice-President's name is Stephan Ritter

Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169

Head of the refund department:
Monica
[protected] ext 3214
or ext 6673

I live in the middle of nowhere, because of health issues I have, a land line and cel.I get my LL service from a responsible, professional provider.I bought a tracphone and minutes, reassured that (1) I would be covered at my address, (2) that my LL and cel could and would share the same numbers.Lies, but that did'nt matter because the LG phone no longer worked after 4or5 calls, radio shack wouldnt take it back.Bought a new phone, asked that the minutes from old phone be transfered to new phone.No that could not be done either, infuriated that a Major corp., and MONICA (ODD SHE DOES'NT SEEM TO HAVE A LAST NAME)operate, with absolutely, no oversight from the CONSUMER PROTECTOIN AGENCY OR THE FEDERAL COMMUNICATIONS COMMISSION.It made no differance what I suggested, recommended or demanded or threatened, none of the 6 people that I was passed to was helpful.The attitudes of these people was not friendly, courteous or helpful.They were not friendly, they were condescending, not professional, not helpful, they lied and I for one and am a proud American Veteran, and resent the direspect.
I would be more than happy to join any litigation that would either get this company straightened, or put this company out of business.PS YOU ARE RIGHT YOU CANT TRANSFER PICS ON THAT PHONE

Daughter purchased a TracFone camara/phone that was Advertised on the Web for 19.99 and included Free 60 min. card. The phone arrived via UPS and did not include the Free 60 min. card. The camara feature took dark pix and does not have download features. 60 minute free card was a hoax too! After HOURS on phone with Tracfone Representative, Supervisors which included those at the Miami Headquarters Office too; She finally got a double minutes card deal; but camara still does not download. Tracfone could not explain why. The monthly Direct Pay from Bank sometimes gives minutes sometimes doesn't.

My daughter bought me this phone for my birthday, i activated it and it works great. I tried to purchase minutes online and it said my phone wasnt activated and to turn it off and back on and wait 5 minutes, i did that and it still wouldnt work. i emailed them several times and they said the same thing each time, finally i called them, got a ticket # and was told it would be taken care of in 24-48hrs. It was not taken care of so i called them back and was told they found an error with my phone and to give them an additional 24-48 hrs. i waited and still nothing so i thoght i would just buy an airtime card from walmart and maybe it would work, well it didnt! my phone message said to call customer service if i didnt get my minutes. Well this time they had me on the phone for over an hour on hold, then they said they couldn't fix the error and they would notify corporate and they would call me in 24 hrs, well they didnt call me! so i found this email address online corporateoffice AT tracfone.com and emailed them asking for just a replacement with the same model and i got an email receipt sayiny to give them 24 hrs to address my complaint! Well, I dont have a doubt in my mind that they wont call me. I know they wont. Well, they just called me yesterday and asked for another 24 hrs to try to fix the problem and promised to give me some free units for the hassel and said if that didnt work they would send me a new phone out. its been 24 hrs. now and my phone still doesnt reflect any extra minutes so i guess it didnt work. now i wonder how long its going to take to send me a new phone?

TRACFONE complaints, the most current complaint is tracfon selling phones with cameras that you cannt get the pictures off from, this would be like buying a regular camera and after taking dozens of pictures you find that the camera does not have any way to get the film out or to put new film in.
The mounting complaints are now way too high so a class action lawsuit is being formed for tracfon users who bought a camera phone that could not get the pictures off from by any method, such as the phone model LG290C, you cannot transfer them to another phone, or use a bluetooth connection to your compute3r, or use a data cable to connect to your computer, there s actually no way to get the pictures off that model.
If you wish to be included in this class action suit you must have a phone you cannot get the pictures off from, it must be a tracfone, and you must have believed by looking at the p0hones package at the store that you would have been able to retrieve the p0ictures for other use.
This is the very beginning of this lawsuit so do not send your personal information in the email or a telephone or any other identifying information, what you need to include in the email is that you thought the pictures could be uses elsewhere, then you discovered after you bought it it would not allow any form of transfers, and your phones model number only (DO NOT INCLUDE YOUR SERIAL OR ESN NUMBER) DO NOT INCLUDE ANY IDENTIFYING INFORMATION AT THIS TIME.
When the case is ready for court you will receive an email at the address of the email you send us (without any personal information in it) with details on the case, the court where it will be heard and details on how to check on and contact the court clerk, which will take your name and address and send you a form to complete and return. REMEMBER THIS IS A LEGIT CASE, WE NEVER WANT ANY PERSONAL INFORMATION OR WILL THERE EVER BE A CHARGE TO YOU FOR ANYTHING. If you are contacted by anyone saying they are associated with this case asking for any personal information or money for any reason, let us know ASAP and DO NOT GIVE THEM ANY INFORMATION OF MONEY FOR ANY REASON! Even that the court will be sending the form out to you, you should check the courts address, the judges name, and the phone number and for added assurance call the clerk and verify it is from the court that will be seeing the case.
ONE LAST TIME, THIS CASE DOESN'T NEED ANY PERSONAL INFORMATION UNTIL THE CASE CAN BE FOUND ON THE COURTS SCHEDULE AND ONLY WHEN ALL THE INFORMATION ABOUT THIS CASE CAN BE VERIFIED BY THE COURT THAT WILL BE HEARING THE CASE, THIS CASE IS ON A CONSIGNMENT BASIS AND YOU WILL NEVER BE ASKED FOR ANY MONEY FOR ANYTHING, IF YOU ARE CONTACTED BY ANYONE WHO WANTS PERSONAL INFORMATION AND OR MONEY FOR ANY REASON, GO NOT GIVE THEM ANYTHING AND LET US KNOW ASAP THREW THE EMAIL BELOW.
To be included in this class action case you need to send an email that contains only the fact you thought the phone had a way to transfer the pictures to another media then after you bought it you found it would not by any method, and the model number of your phone (ONLY THE MODEL NUMBER, NOT THE SERIAL NUMBER OR ESN NUMBER) do not put your name in the email, do not put your phone number in the email, do not put any other personal information in the email, only the fact it wouldn't transfer picture in any manner and the model number of your phone. If you have any questions on what the email needs to contain use this format...
************* start of email contents ********************
I bought a camera tracfone only to find that there is no way to get the pictures to transfer to any other media in any manner.

The model phone I have is a (your camera phones model number only)
************* end of contents of email *******************
"example: with the first one on this suit, has a model number LG 290C phone" (do not put anything else in this email!) A follow up email will be returned to this emails address with the name, location and phone number of the court that will hear the case, you must then verify the courts name address and pho9ne number then call the clerk to obtain the information you will need to provide to be included in this case.
I am also included in this case so far and I am furnishing room on my websites email system for these emails, my website is TheDellsCritic.com I write opinions of the businesses and services in Wisconsin Dells Wisconsin, however this case will have an information page available shortly at
http://www.TheDellsCritic.com/TracfoneClassAction
This will be the only available web location for this case, if you find it anywhere else it is not the official location and has nothing to do with this case even if they attempt to convince you they do. Send your email to be included in this case to...
TracfoneLawsuit@TheDellsCritic.com
The followup email will be from this address but even if you receive an email with this address asking for information or money do not send any information or money, only give your information to the courts hearing this case, plus, there will never be a cost for your participation, all fees are on consignment only, the attorney only gets paid if you do!

Buy tracfones at walmart, they always take them back if they don't work!

Here are the people I called, please print them to help other readers:

F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]

Vice-President's name is Stephan Ritter

Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169

Head of the refund department:
Monica
[protected] ext 3214
or ext 6673

DON'T GET MAD GET EVEN.
FLOOD THEIR COMPANY WITH LAW SUITS (ITS EASY)
#1 FILING SUIT HAS TO BE PROPERLY DONE
COMPANY NAME TRACFONE WIRELESS INC.
ADDRESS 9700 N.W. 112th AVE.
MIAMI, FLORIDA 33178

1 COPY must GO TO (REGISTERED AGENT)

RICHARD SALZMAN
9700 N.W. 112th ave
MIAMI, FLORIDA 33178
THIS IS THE COMPANY'S LEGAL OFFICER.
FILE YOUR COMPLAINT IN SMALL CLAIMS COURT, YOUR COMPLAINT MUST STATE FACTS ONLY, NOT WHAT YOU THINK HAPPENED. YOU MUST HAVE RECEIPTS FOR YOUR EXPENSES. RECORDS AS TO WHAT HAPPENED AND WHEN, JUDGES ARE VERY EASY ON NOVICES IN COURT IF THEY ACT LIKE ADULTS IN COURT. MOST OF THE TIME FILING THE SUIT WILL GET TRACFONE TO CALL YOU AND RESOLVE YOUR PROBLEM, AND GIVE YOU MINUTES FOR YOUR COST OF FILING. IF THEY DON'T SHOW UP IN COURT, YOU WIN A JUDGEMENT. THEN YOU CAN TURN IT IN TO A COLLECTION AGENCY. THEY DON'T WANT THIS. THEY WILL RESOLVE YOUR PROBLEM

At Tracfone.com, I puchased (3 times) 120 minutes of airtime with an additional 30 free minutes. They billed my credit card 3 x 29.99 . I then did the code entry thing, only to get three invalid codes. I called tech support, got an agent that I could not understand, and was told I would get more airtime. I got no additional airtime. I called the credit dept. at tracfone to get a refund, and I was told that there is no refund because, According to the rep, I was given the airtime, and have since used it up. My call log sure doesn't indicate this, and I got boned $90.00 for 120 minutes of airtime. I didn't even get any of the promos. What a rip off...

I have a family plain with tracfone, 3 phones they automatically add min, each month. my phones all worked fine. one did't automatically get my min. for the month so I call tracfone to have them added . they told me what # to punch into phone . It worked great before they had me put the numbers in my phone. after putting in the numbers my phone would no longer work . It would not even turn on . after they had me try a few things and it would turn on they said I would have to buy a new phone . it worked great before they had me punch in there numbers. it was there numbers that disabled my phone and would not replace it.

I had a problem with an LG200C that the screen went
haywire within three months. This phone had a double minute feature
for life card already installed on it. It was a part of the purchase
price. Tracfone decided to replace it under warranty. They sent me
another LG200C and I sent them the old one back as per their
instructions. My remaining minutes were transferred (after two extra
calls to customer service), but when I went to add a new card, I found
out that they removed the double minute feature. I called again to
inquire as why the feature wasn't transferred, they said I never had
it to begin with. I told them that the original phone did have that
feature as I watched the minutes double several times. It was the only
reason I bought that phone. They continued to tell me that I didn't
know what I was talking about. They could tell by the serial number
that the replacement phone was not a double minute phone, but how
convenient for them that they couldn't tell that about the original
phone by it's serial number. Lying ###. This is a well
established scam by Tracfone. My minutes ran out and I will never buy
another product from this contemptible company nor will I ever
recommend them to anyone

Here are the people I called, please print them to help other readers:

F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]

Vice-President's name is Stephan Ritter

Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169

Head of the refund department:
Monica
[protected] ext 3214
or ext 6673

Here are the people I called, please print them to help other readers:

F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
[protected]
BBB lists phone numbers:
[protected]
[protected]
Fax: [protected]

Vice-President's name is Stephan Ritter

Tacfone's Corporate Offices:
1020 NW 163rd Dr.
Miami, FL 33169

Head of the refund department:
Monica
[protected] ext 3214
or ext 6673

I, too, have also had trouble with Tracfone. After being a loyal customer for over 4 years I had to purchase a new phone for my son after a push into a swimming pool. I purchased the exact same model as the previous phone but when using the web site to activate I was told that the new phone was not compatible. I then called the customer service center and after 40 minutes of repeating serial numbers and SIM numbers I was told I would have to choose another phone that was compatible in my area. When told I could choose a Motorola model I asked if it was a camera phone. When told no I said no deal. I then explained that I was choosing the same model that my son previously had and if the phone I purchased over the website was not compatible in my area then why was I allowed to purchase it in the first place 6 days earlier? I was given to another customer service rep who determined that it was a problem with their system and I should try back in 24-48 hours (the standard answer from what I have read). I asked to speak to someone in the United States as I believe I was talking to someone in the Phillipines in the customer service center. I was told no but they could give me the number for the corporate office. Although it was after hours I left a message at the [protected]. I have yet to hear back and now it is the weekend so I guess i will have to wait until Monday. I hope I can get this problem resolved because for the money Tracfone is the best deal especially when having a teenager. It's easy to limit the amount of cell phone usage. When the minutes run out so does the cell phone.

I called a spam number back to tell them to stop calling. 20sec. max. When I hung up, it showed 8min+ used! This is a triple-minues TracFone. I am a low-time user, but this thing is MURDERING me on my minutes. I will start keeping track. This filthy F-ing liars. Bad enough I have the scammers calling me, and TracFone's own promo spam texts waking me up, but now this [censored].

Their website is an abomination of non-functionality. Never once in my life on three different browsers have I been able to purchase time.

tracfone has screwed me out of several cellphones over the years and just last week disabled a perfecially good one for no leagal or other reason. they refuse to reenable it since it was their own mistake. I still had airtime left on it and it was not due for more until 12-31-2008. I have provided proof of this to them three times in two days and they still refuse to help. tracfones are trash!