TracFone Wireless review: Phone warranty replacement

I spoke with tracfone customer service back at the end of January. After several attempts of trying to get ahold of a customer service rep to file the claim for the replacement phone. I finally got a rep to send me the return shipping label to send the phone back. Several issues with this, 1. This leaves your customers without a phone until you "determine if the phone is covered by the warranty" 2. You land into the situation that I am in, It has been over a month and I still do not have my replacement phone. After trying to figure out why I still have not received my replacement phone and several more hours on the phone with customer service to be called a lair about sending the phone in for replacement even though the UPS tracking shows it was delivered to the warehouse in TN. I was told I was going to get a phone call back from the appropriate department about this service ticket, only to never receive a callback. Back into the customer service void and repeating myself for the 1000th time about how I haven't received my phone I am told that I now have to wait 24-72 to call back and get a tracking number for the phone. Seriously? I have to call to get a tracking number I feel as if that is the most disservice to your customers right up there with you sending the phone to us and we might send you one back. At least with ATT, I get a replacement phone sent to me overnight and then I send the warranty-claimed phone back. Highly dissatisfied with Tracfone you can do way better.