Travelocity
Reviews and Complaints

I went thru the motions of making reservations, understanding the policy completely. I hit the button to confirm and place my order. The next screen informed me that there was no flight and I should refer to a 12 digit ID number. I had no ID#. I went back through all of the pages (screens) throughout the reservation process; no ID#.

I immediately called the Customer Service number, spoke to a lady called Hannah. She took my VISA number and confirmed no charge had been made and no reservation had been made with Travelocity. She assured me there would be no problem; to call back if there was a charge and it would be refunded.

Now, when you sign up on Yahoo Travelocity, they make you open an email account. So I did. That comes into play later.

Well, I did get a charge. So I called, like Hannah said. It's like it's another planet. They have no record of my call to Hannah. Now all they do is refer to their policy. Now they say I had 24 hours to check that email they made me set up and file any complaint at that time. Well, of course I did not check for any confirmation on that stupid email because Hannah had assured me there was no reservation made and no charge made. Why would I check this email?

In talking with the same 888 number, they now say there is no record of Hannah and my money is non-refundable. Now keep in mind, had it all gone through, I didn't want a refund. I wanted to go on my trip. I can use this ticket at a different time, but the cost is $100 more!

The problem is that I made no mistake. I didn't change my mind. I didn't want to change a ticket. Their website screwed up and behind the scenes, I was charged in error. I just want them to reverse the error. They say they cannot do that because I didn't respond to the email. But I had no reason to check the email; Hannah told me there was no reservation or charge.

This is theft; a fraudulent charge. Every company in the world has a way to reverse their errors. But they are blaming me because it isn't 'documented'. Well, I have the person, date and time of my call, but they are denying it! They assure me that my call to them is fully documented, but how can I trust it when Hannah's was documented. And we are talking India.

There should be an investigation. I am a senior and live on Social Security. Every dollar counts. I was prepared to purchase the ticket with no refund, but I was told I had no reservation. In fact, Hannah even went so far as to say, 'Do you want to make your reservation through me?' Thank God I didn't because then I would have two tickets I couldn't use.

I since made reservations with Southwest and cannot use the ticket I made through Travelocity. I made those reservations because Travelocity told me there were no reservations made that fateful night!

Travelocity had a promotion called "Holiday Bailout", the details were that if you booked a flight, for travel by the end of the year, they would send you a promo code during the week the Jan 5th for $200 off your next flight. Before I booked, I called and spoke to an agent. The agent told me that the flight I wanted to book definitely qualified for the promotion.

I booked and flew, and by the middle of the week of the 5th, I called travelocity, only to be told that I had to send an email to member services. I sent an email, and received a reply that the codes are automatically generated, and to give it another week.

I sent another email a few days later, no code. I sent another email a week later, and was told to check my spam folder. Travelocity is on my list of addresses, so of course, their messages don't end up in my spam folder.

I sent another email letting member services know that I fulfilled all requirements for this promotion, and since they weren't keeping their promise, I was going to file a complaint, see if anyone else had the same complaint, and then find an attorney and file a class action law suit. I'm tired of these internet companies not keeping their commitments and scamming people.

I reserved my car on Travelocity at Budget in the Turks and Caicos Islands. $249.25 I was quoted for a "weekly rental" when I got to the airport Budget I presented the man at the counter my reservation. he looked at it and pulled up my reservation... when he gave me my invoice for the car I said, "this is not what I was quoted on Travelocity" he said no big deal, they would handle that when I returned the car...to show it to them then when I was paying. so I returned the car, showed them the reservation and the woman laughed at me. She said "Those are not our rates, we have no cars for that rate and we don't honor that rate" I said, well lets call Travelocity and she said, we are a franchise, you need to deal with Travelocity when you get home and or Budget international. I was quoted $249.25 and the actual price of my rental car? $410! not even close to what I was quoted. I have been around and around with Travelocity...they tell me in emails that I didn't present the reservation to the Budget guy? What? I was with my wife who is a witness to the whole process. Travelocity sucks and they should be shut down or fined for misleading consumers!

I booked a flight through Travelocity from Cincinnati to Appleton, WI through a combination of Northwest and Delta airlines. After booking, I sent myself and my father an email through the travelocity website with my itinerary. So far, so good. Then, a few days later, I go back onto the website to print out my confirmation with ticketing information. But, when I login and go to my trips, it shows that my flight is now from Dayton to Appleton on United Airlines for a different price but it uses the same trip ID number as on my itinerary email. I tried calling customer service, and they were not at all helpful. The person on the line was likely from India and kept reiterating the same scripted lines that did not answer my questions. She kept saying that I did book a flight on United through Dayton, when I know for certain that I did not. And, when I mentioned the previous email from Travelocity with my trip itinerary from Cincinnati, she could not explain why I received it. In addition, when I go to the travelocity website, under my name on "my trips" it says Northwest Airlines. But then when I click on view my trips, it shows the United flight from Dayton. The best they could do was offer to change my flight saying that it would cost at least $180 and that might not even be possible to get on my intended flight at this time.

Travelocity failed to make hotel reservations for which they had contracted with me. However, they insist of getting paid for services not rendered and ignore the fact that they had effectively left us homeless without overnight accommodations as the hotel was full. Their Bombay, India customer service employees were scripted, unintelligible, incompetent and fabricated notes to protect their exposure from claims. My dealings with this company have been negative at almost every juncture. Their prices are beatable direct from the vendor and their hotel ratings are horrible. Customer service is worthless, impossible to understand and their website dumps those filing complaints. Stay away from this company.

I got a promotional email from Travelocity with a $100 coupon if I book a four nights hotel stay. Good deal? Not in Travelocity Universe! While booking there was no box provided for a promotional code to enter so I called their Indian customer service, and spent an hour and a half on the phone, trying to explain what I'm trying to do, the guy was putting me on hold every two minutes for 15 minutes, finally he agreed, they have a technical problem on the site, which prevents people entering promotional codes. Nice? It gets better! When I asked him to book it for me, and seating on hold for another 30 minutes, he came back to me saying: this code is invalid. I read him the entire email including the disclaimer, and then he said, I need to print it out and fax it to him, and he'll get back to me in couple of days! Why fax? Because they don't deal with emails! These are his words! I couldn't take it any longer, I booked this hotel on Hotels.com and guess what? It was cheaper! I just don't understand how a company with such attitude towards customers can stay in business?

I booked a nights stay with Travelocity at Best Western Hotel.

The listed price was $95 and when I confirmed the booking it said taxes are applicable and brought the charges to $114. When i got to the hotel they charged me Taxes all over again and i ended up paying $133.

The best part is that in the reservation confirmation came from Best Western and clearly stated

Reservation Amount - $114

Estimated Taxes - -

TOTAL STAY - $114

So when you book at Best western or another hotel for that matter BE careful, as we all know it Travelocity isn’t the best way to book a hotel.

I purchased tickets for my daughter Christine for travel in December 2008. Part of the itinerary was for travel on ATA. Travelocity issued paper tickets in March 2008. When ATA went out of business in April 2008, I requested re-scheduling this for travel in July. Travelocity agreed to do this if I first send back the paper tickets. I did so in June 2008. I called them shortly thereafter and they acknowledged receiving the paper tickets. Travelocity sent me a confirmation email with the new July itinerary and it also stated that a reply email was not necessary. Travelocity also issued a 6 letter confirmation code for on-line or kiosk check-in. The day before travel, on July 8th, my daughter tried to checking online. It was denied and the airline, Midwest Air, said that paper tickets were necessary for check-in. I called Travelocity and they said they could not get paper tickets to her in time for her flight. They said she should go to the airline counter and claim 'she lost her tickets' and file a Lost ticket claim, pay the fee, then apply to Travelocity for a refund. When she tried to do that, Midwest said they do not have that lost ticket policy anymore. She would have to buy a new ticket. I called Travelocity and they said if that was the case, she should buy a new ticket, keep the receipts and apply for a refund. I told them Travelocity should buy the tickets for her and that I already paid for the tickets. They declined and said that the only way they could accommodate her was if we bought another ticket. She did so and promptly filed a refund claim the next day. Upon calling travelocity and faxing/mailing them all of the documents, Travelocity is claiming the do not owe her a refund because they already sent the paper tickets to her. They are getting 'stuck' on the first set of tickets they issued, one ones I sent back to them. I told them, how could I book the July flight when I sent the tickets back to them in June. I never received paper tickets for the July flight since the confirmation email led us to believe that on-line or kiosk checking was acceptable and that this was an e-ticket, especially when the email stated that a reply email was not necessary. I have spent 5 hours on the phone arguing with the agent, then the supervisor but did not get any straight answers or implication that a refund was coming. They are trying to avoid the issue and are ripping me off!

Here's what Travelocity did to me in a nutshell...

-I booked my airplane ticket for Vegas back in February through Travelocity.

-I then received an email two weeks before my trip telling me that my flight back was landing in Myrtle Beach. Not LaGuardia like I had booked.

-I obviously got cornered into cancelling my flight after 3 hours of being on the phone with Travelocity because I AM FROM JERSEY.

Why in the world would they put me on a flight to Myrtle Beach?
-After 3 to 4 more hours of arguing with Travelocity that this was their fault and they should be obligated to put me on a different flight with no extra cost to me, they finally gave in.

-They told me that I was confirmed on a Jet Blue flight and they would pay the difference, because obviously by now flights cost about a grand, whereas I paid 400 dollars back on February.

HERE'S THE BEST PART:
I get to the airport. THERE'S NO RESERVATION. AND MY CONFIRMATION EMAIL WAS NOT VALID.

Moral of the story:
NEVER BOOK THROUGH TRAVELOCITY. THEY ARE ###.

For all of you that care whether or not I ever made it, I did. I booked the last ticket to Vegas directly throught Jet Blue for $700 more then I originally paid.

I booked a flight on ATA airlines back in February to kauai. I then received a phone call in may from travelocity saying that ATA had gone bankrupt. They then said that they would refund me the flight portion of my vacation package so I could book a new one.

Turns out they did refund me the flight portion less the package discount. So I ended up paying full price fo both my hotel and flight. I called repeatedly trying to get some of my discount back and no luck! They basically told me that I paid less than what i know that I did for the flight tickets. THIS IS HOW THEY TAKE YOUR MONEY. THERE IS NO WAY OF KNOWING JUST HOW MUCH YOU PAY FOR THE ACTUAL FLIGHT TICKETS OR THE HOTEL PER NIGHT. AND I TRIED! NO ONE IS ABLE TO TELL YOU HOW MUCH THESE PACKAGES ARE BECAUSE IT IS AGAINST THERE CONTRACT! SO IN THE END I AM OUT $700!
DO NOT USE TRAVELOCITY! THEY DON'T GUARANTEE ANYTHING BUT TAKING ADVANTAGE OF YOU!

I fell sucker to Travelocity today. I booked a flight plus hotel using a $75 OFF coupon. The rep asked me if I wanted a rental car. I said yes at first but before I gave him my credit card number I told him I didn't want it. He said no problem. Then I check and sure enough, there is a rental car on there!

No problem I thought, it was an easy mistake, happened about an hour ago so it will be easily fixed. Well, customer service is in INDIA and these people don't speak English! They insist that if I cancel the rental car I can't use the $75 OFF coupon! The coupon is specific to flight plus hotel! Which is what I booked!

I booked a flight at around 8pm for 8am the next morning. Now instead of packing I am on the phone! It's been about 1 hour and 21 minutes since I've been on hold, talking to one Habib after another! They just don't get it... I NEVER ORDERED THE RENTAL CAR! They are willing to refund me the rental car minus the $75 coupon! WTF? The coupon has NOTHING TO DO WITH THE RENTAL CAR!

UGH! I should be packing! Not dealing with this crap!

The American booking agent wasn't much help either. I asked to speak to a supervisor and she transfered me to freaking INDIA!

I used Travelocity to book a rental car with Budget rent a car for a stay in St. Croix. The Travelocity trip confirmation quoted a total of $560.33. When I returned the car Budget had in their records a total of $675.86. This apparently had been the amount Budget headquarters received from Travelocity.

I called Travelocity and was placed on hold several times. With no resolution from the Travelocity supervisor and my flight soon departing I had to leave the issue unresolved. I've subsequently contacted Travelocity customer relations but no action.

I'll never use Travelocity again.

I'm a professor involved with student organizations. I took a student group to Seattle in April 2006, booking travel and especially a rental minivan through Travelocity. I arrived with four female students at 9:30 pm and we needed to just pick up the minivan at SeaTac airport and drive to the hotel in downtown Seattle. The car rental company, Advantage, did NOT have a minivan as we had reserved. I tried to call Travelocity (like in their numerous tv commercials) but 1-800 information DID NOT HAVE A PHONE NUMBER FOR TRAVELOCITY CUSTOMER SERVICE.

I had booked through Travelocity in order to get a good rate, especially to save my college's money. I had to spend almost $400 more to book a minivan, not to mention the inconvenience of going counter to counter in the late night hours in SEA airport. I was told by Travelocity that when I returned they would work out the problem.

I lost count of how many times I contacted Travelocity about getting reimbursement. Once they told me (get this) that they could not reimburse ME until the offending car rental company reimbursed THEM. That is simply unacceptable. Then I was told that they had the money, but they didn't have my address to send the check. I contacted them with my home address, and of course never saw any money. Calls about every two weeks yielded total confusion on the part of customer service about my case and its disposition. I gave up after about a year.

Oh, I should mention that I am/was A TRAVELOCITY PREFERRED CUSTOMER. God help those who just booked cold.

One last thing. I understand companies outsourcing calls to India for business efficiency. I really do. But the customer service reps I spoke with simply had no idea what I was telling them and what my needs were. That alone was excruciatingly frustrating.

I have used Travelocity many times for my own travel as well as college bookings. Most often, things have gone fine. I make about 3-4 overseas bookings a year and 3 domestic trips. I understand that sooner or later a problem will happen. That's where Travelocity completely failed me.

I recently read some wonderful articles regarding CEO Michelle Peluso and her ideas of what customer service is all about. A wonderful mentality, which promotes growth. I liked what I read. Unfortunately, it’s not what the Travelocity customers are getting. I have to wonder if Michelle Peluso is sitting behind a shaded wall and anymore has no concept of how her customer service representatives are handling situations. Does this apply to the Vice President of Customer Service also? Where are they?

Several days ago I went online to book seven tickets for a group of at-risk youth for my company. State kids who because of their achievements in academics and one who won the Achieving Against All Odds award, was being taken on this trip to Florida. None of these kids have ever been in a plane before. First time travelers and well earned. When trying to book online as I always do, I found that I could not finish the booking since it was continually kicking me back to their home page. I called their phone service to find out why and recall hearing the recording about a $25.00 dollar fee for using the service. When Erick came on the line, I asked why the site was kicking me back and he stated those flights were in the middle of price changes but he could help me over the phone. I stated adamantly several times that I did not want to pay a fee and if he were going to charge me, I would wait the half hour and do the bookings myself. He assured me everything would be fine. Fine? After the bookings I was charged $142.00 dollars worth of additional Travelocity fees. I objected and he stated I should write an email or call customer service because he had already charged my account. The following day I called. I was told I needed to send an email. I sent the email with no response for two days. I followed with another email and received what to me, was the silliest, poorest excuse of an email response, which did not touch base to the issue at all. I called customer service again the following day and asked for a supervisor. The customer service representative, Robbie, wanted to hear the details of my complaint. I stressed that I only wanted to repeat it to a person who could make decisions and yet he insisted. After many ‘I understand’, he stated that he would have a supervisor call me back in twenty minutes. I have never received a call.

Now, one of my requests was to know if the conversation of the original booking had been recorded as it mentions could happen. For it’s very simple, had they bothered to listen to it, they would have no way of getting around the fact that I was misled and basically robbed of finances. Even the amount of the tickets was raised during booking! Really though, and the saddest most pathetic aspect is that it’s not my money they took. Travelocity took funds garnered and scraped together for a once in a lifetime trip for at-risk youth. Trust me, this is no sob story, it’s fact and I find it pitiful at how sadly ignorant and contrary to those articles I read, the administration of Travelocity is. How can Michelle Peluso smile and accept such grotesque falsehoods about the value of Travelocity clients when she either knows nothing as she sits in her ivory tower doing her nails or she approves of these misconceptions herself.

In conclusion, I searched a great deal for a contact person of value and authority. Even calling the Travelocity corporate office to if anything, ask if they knew or yet, incorporated themselves the policies and procedures in which the customer service representatives give Travelocity clients the runaround. I did not reach a human at all and I have no intention of wasting one more moment of frustration on them. Since Travelocity’s conception I have booked flights with them as a favorite. Never once using a person but booking the flights myself and evidentially I booked a decent amount because I’m supposed to be a VIP Client. And now, because of this sad lack of response and empathy, no matter how small or trivial the situation, I will not use Travelocity again. It must be nice for a company to be so secure in their productivity that they can lose future purchases for the amount of $142.00 dollars. I don’t suppose they have the benefit of feeling that deep pride that an ethical company knows about at the end of the day.

Booking with Travelocity on two occasions was an absolute nightmare. Our Puerto Vallarta get-away and my Thanksgiving trip to London were both ruined by Travelocity, yet they still managed to charge us TWICE for the same ticket, which was never issued to me.

Short summary:
Travelocity CONFIRMED my trip by email then a month later (on the day of my travel!) when I attempt to do online check-in I find out that I have no reservation with British Airways. I call BA immediately and the agent confirms that there is no record of a booking under my name; it never existed at all. Impossible, I say, I have confirmation from Travelocity. She laughs and says Travelocity routinely waits until the very last minute to purchase the ticket from the airline. What does this mean to the customer? Frequent "fair-jumping" and "cancellations" of reservations that were never even made! This is their dirty little secret and, like with most business tactics, the customer gets screwed.

After literally waiting on hold for half the day during multiple phone calls and disconnects with Travelocity Customer Care in INDIA, finally "Gearald" the manager basically tells me, "We're sorry, but we tried to inform you of the cancellation by email." I say not true, I have no spam blocker on this private email account. He says sorry, but it looks like a "hiccup" in our system; we apologize (I'm in business and I know the classic "system glitch" BS excuse when I hear it). He just keeps piling it on, until I reveal the fact that BA already confirmed that no booking/reservation existed at any point with their airline, so what gives? Awkward pause, then "Sir, I'm going to confer with my supervisor, may I just place you on hold for two to three minutes please?" Go ahead, "Gerald," tell me another one.

After the day-long fiasco with customer service, as if that was not enough, I get my Master Card bill next month and see that Travelocity ended up charging me for my "canceled" non-existent ticket not once, but TWICE! Beyond absurd.

So I opened a dispute with Citibank MC and in December '06 I overnighted via FedEx a formal letter of complaint to "Customer Care Relations." They do not care. Lots of empty promises from pseudo-supervisors like "Gerald" and "Sean" in India. It is now almost six months (May 21) and we're still getting the run-around. This is not just unbelievably bad service or outright deception, it is both.

Their parent group, Sabre Holdings, is negotiating its sale. In the meantime their customer service has deteriorated and the company uses fraudulent booking procedures [ask Airline ticket agents; they hate them]. Travelers should avoid Travelocity like the plague. If you've been burned, file a complaint with your state attorney general's office. Better Business Bureau has less credibility but still worth reporting to BBB because they at least publish unresolved disputes. Spreading the word on the web is our only chance at changing things.

In Mar. 07, I booked a flight through Travelocity for my elderly mother. Because she frequently has medical issues, I purchased the optional Flight Protection insurance. Lo and behold, she had a medical issue that rendered her unable to travel at the scheduled time, and I tried to cancel the flight with Travelocity. After waiting on hold for 15 mins., I got an operator (call center in guess-where). As she was informing me of the penalties for cancellation, I told her I had the flight insurance. But wait -- she told me she had no record of it! I said "you charged me for it!". More time on hold -- she came back and said even though TRAVELOCITY CHARGED ME FOR IT, it "didn't go through". So therefore, I wasn't covered, and all they could do was refund me the cost of the flight insurance!

I asked to speak to her supervisor, was on hold another 20 mins., then disconnected. I called back, hold for 15 mins., got an operator in you-know-where, and find out the first operator never even canceled the flight. I spent literally another 20 mins. with him while he put me on hold several times and finally SAID he canceled the flight. He gave me the e-mail address for Travelocity to pursue my complaint about the flight insurance.

DON'T FALL FOR THIS SCAM! They charge you for the insurance, but if you try to submit a claim, they say you don't have it. In addition, they make it so difficult to get through, I'm sure most people just give up. DEAL DIRECTLY WITH THE AIRLINES.

I got a canned response from Travelocity but have not much hope that I'll be able to get a refund. But I fully intend to keep trying, and to report them to the BBB and the NJ Attorney General.

I am writing to express my extreme disappointment with Travelocity.com. In July 2006, I was in a car accident; problems for me did not become chronic until November 2006.

The human body has seven neck bones, every single one of mine is fractured, bulging, and/or dried out.

In September 2006, we made a reservation to go to the Excellence Club in Punta Cana, Dominican Republic for February 2007. I was originally scheduled for surgery on February 22, 2007, so we pushed back our trip until either the first of second week of April 2007, plenty of time to have surgery, recuperate enough for a well-deserved long relaxing comfortable vacation.

In early February, I had my myelogram and scheduled a follow up with my neurosurgeon to discuss the type of surgery that needed to be done. At that time, about a week prior to surgery, we were told I was a horrible surgical candidate with multi-level disc degeneration with severe spondylosis, a 44 year old otherwise healthy women, with a neck of a 78 year-old arthritic man that would continue to crumble. In other words, I have deteriorated to the point that surgery would not help me.

Which leads me to our unnecessary, uncalled for, inexcusable, problems with Travelocity:

Upon learning the news of my pending operation, my husband spent hundreds of minutes on hold trying to change the reservation for April. When he finally spoke with a reservation agent, they were, I’m sorry to say imbeciles, I’m not sure what they were doing on the other end, but we were placed on hold for many more minutes (20 and 30 minute blocks of time) again (may I put you on hold for 2 minutes?) and when the reservation was finally changed, the return flight was incorrect. Two hours accomplished nothing, zilch, nada. We received the reservation electronically and my husband just about fell over with heart failure regarding the return flight.

The next evening, my husband and I both spent three hours explaining the reservation was incorrect and needed to be changed. We were disconnected a couple of times and then again, huge amounts of minutes again placed on hold. Nobody could or would help us. Travelocity explained we would need to pay the airline change fee for your mistake. Without any notice, we were switched over to US Air’s telephone line and we again, (now almost three hours trying to change the hotel and air reservation) have to explain the air situation. (Would you want your broken wife to have to sit in the Philadelphia airport for four hours?) Needless to say, at this time the hotel reservation had not been corrected at this time either.

Thereafter, my husband spent days calling Travelocity and the hotel to ensure the reservation was corrected. US Air was kind enough to send us an updated itinerary with the corrected flights, NOTHING from Travelocity was sent correcting the hotel or air.

Again, I will remind you I’m still broken and not fixed and still have chronic pain and trying to deal with stupid unnecessary issues like this is absurd.

After the disappointing news from the neurosurgeon, we decided, better sooner then later,and that if I was going to continue to deteriorate, we again, would have to brave the battlefield of calling Travelocity to attempt change our reservations. You think we would have been better prepared from the first time we called. Same scenario, but worse this time. The website would not update the information and kept showing the April time frame. Many huge blocks of minutes (about five hours worth) trying to change this reservation to March 17. Again, US Air was kind enough for sending an updated itinerary, nothing from Travelocity on the hotel. Husband again, emails, calls Travelocity requesting confirmation on the hotel, nothing comes. He calls the hotel direct, they make the change. He calls Travelocity states he has acted as travel agent for us and to please send confirmation to us and the hotel of the date change. Can you guess? Nothing comes but we are assured the change has been made.

We arrive at the airport on March 17 for our flight. Wouldn’t you know, our flight is cancelled due to a mechanical problem. US Air is kind enough to change our reservation Sunday to Sunday March 18 – 25. Husband calls the hotel and Travelocity changing the reservation to March 18 – 25. We are assured everything is ok from Travelocity and they will fax the voucher to the hotel.

As the nightmare continues,

After traveling to the Dominican Republic (we awoke at 3:30 to catch a 7ish flight) we arrive at the hotel around 2 p.m. The hotel asks us to present our voucher. We have nothing in hand. Travelocity has not sent anything to the hotel. We spent two hours trying to check in to our room and cannot. They have confirmation for the April reservation only and would not honor the March reservation. They agreed to let us check in with a credit card prepayment but if the reservation is not straightened out by Travelocity we would need to pay them directly for our seven night stay, no and, if, ors about it. We agree on these terms and conditions as my neck is about ready to fall off of my head.

Husband called Travelocity long distance twice the day of arrival, each time being placed on hold for many more minutes (about thirty each time), these are long distance international calls off a cell phone at $.95 cents per minute as the 800 number does not work from the Dominican Republic. He does the same on Monday, Tuesday, and Wednesday. If my math is correct that is approximately $60 per day for four days, totaling $240, calling for a simple request with a voucher with the correct dates. Still nothing comes over the fax machine at the hotel. Apparently, there is a relay problem between Bangladesh India, Texas, and the Dominican Republic. We are checking with them twice a day to see if the fax made it through and it still has not. I started to email on Tuesday, first day request, second day request, third day request, and fourth day request. Where is the Travelocity gnome I ask? Who is going to save us from putting out thousands of more dollars on our credit card for a trip that was bought and paid for last September? Finally, the fax comes through on Friday afternoon. It took $240 and 15 emails for one simple request.

I ask, where is the back-end customer service? Their website was pleased to take our $5k plus in September and leave us hanging and on our own for the duration. How can Travelocity outsource this very important business segment to people that simply just don’t know how to do their jobs, don’t know how to use your computer system, how to own up to their mistakes, don’t care and generally worthless. Their phone bills are astronomical I’m sure.

I work for a large company and have had the pleasure of working with one of the other big two. I swore upon my return, if they were to outsource and provide the customer service like Travelocity has, I will cancel my account immediately and become the company travel agent. And to think Travelocity was in the running a few years ago for my company’s business. I assure you Travelocity will never again be considered when it is time to reevaluate.

As stated previously, I am a very broken human being and this experience has taken the breath and patience out of me. The lousy $50 credit they offered us for our nightmare experience with their company does not make up for the 24 plus hours and money spent on phone calls to rectify simple requests for a much needed vacation and that did not allow either of us to relax because of the incredible hassle of dealing with them.

A $50 credit towards our next Travelocity trip obviously doesn’t cut it, heck it won’t even pay the long distance bill.

I’ve seriously considered taking a full page ad in the Wall Street Journal about my experience with Travelocity.