TruGreen review: Unethical and deceptive behavior

Client #[protected]
Called on 04/14/2021 and spoke to a male representative and told him exactly what we needed - Flea and Tick control, aeration with treatment to bald and brown spots. They managed to talk me into buying a $900 package! TruComplete Lawn Plan and Mosquito Defense + TruShield.

My puppy has been INFESTED with ticks over the last few weeks (over 20 pulled off of her within the last three days). When we inquired about it, they told us that flea and tick was NOT provided as part of our package but that mosquito services was. Well than we also have another issue because the backyard is FULL of mosquitos and the main concern with the ticks was the main purpose of the call! With the mosquito defense, we were told that they only spray the trees for bugs — we have two tiny trees on our property - they are healthy and we dont need them sprayed!

The rep we spoke to did not care about getting the information right, he just wanted to sale. Complete misrepresentation of their services and terrible business ethics. We are extremely irate and feel completely misled, misguided and deceived by their immoral and unethical practices.

We would like a full refund and for the original problem to be taken care of.