Truist Bank (formerly BB&T Bank)
Reviews and Complaints

Hi, I installed trust wallet and never shared any secret information with anyone. I used the browser of trust wallet and https//: Eth-defi.org and started mining pool . October 3 , my funds are empty and I wrote to trust wallet support e mail but no response yet.

I will share ether scan info in the attached file.

Please help me recover my funds.

My e.mail: [protected]@gmail.com

Thank you

I have had an IRA account with Truist for the past 16 years. I opened the account through an employer, and at that time, it was with Sun Trust. I used to receive my statements until 2019. About a month ago, I contacted them to transfer my money out of Truist, and they advised me to create an online account to have access to my funds. I created the online account on August 11th, 2022, and clicked on 'Documents' to get my statement. However, I received an error message saying, "Service Unavailable. The service you are attempting to access is currently unavailable. Please try again later. If the problem persists, please call 844-4-TRUIST [protected])."

I called Truist customer service, and they told me to contact the local branch as my account was with them. When I called the local branch, they informed me that the system should be up soon. However, even after two months, I am still getting the same error message online.

I called Truist again, and this time, they told me that they don't know which local branch my account belongs to and gave me the number of the headquarters branch. Unfortunately, there was no option to speak to a real person. So I called customer service again, and they informed me that they do not provide IRA statements online, and I would have to wait to receive them by mail. They also told me that they would need to learn which local branch my account belongs to. Once again, they gave me the number of the headquarters branch, but there was no option to speak to a real person.

I am seeking assistance in getting a statement to transfer my money from Truist to another institution.

I recently paid for my YouTubeTV account with my debit card. It was charged twice and I was told to have that card canceled due to it could have been fraudulent activity. YouTube TV said they issued the refund back to the card that was canceled and now the bank is telling me that there isn't anything that they can do to retrieve the money that wasrefunded to my old ccard since I have a new debit card that was sent to me. It is still the same account just a a new card. Please let me know how this issue can be resolved and get my money back to my account. When I call the 1-800 number for Truist, I am told they can see the refund but that they cannot help me get it back to the account that my new card and old card are associated wit

I decided to go with trust wallet because they advertise as being safe. Again more disappointing situation regarding crypto and Bitcoin. I had payed for matic so I could get nft minted. I begin getting these vouchers sent to my wallet (please see attachment) thinking it must be legit I proceed to the sit and confirm my wallet. All my crypto disappears. I contacted their at best indifferent support and had no answer. Not knowing how this works I sent a snapshot and the vouchers via email and via the app. No response. Again I purchased matic and eth. I get a different voucher and I check it. It appears to be legitimate. Has funds and a actual token number. I accept it and prompts me to sign with my wallet. Again my crypto went missing. I traced the information (which is probably illegitimate) and filed a report with the feds. I contacted trust and Rarible regarding my stolen crypto. No response. I tried to use my wallet but it has been corrupted. Without burning my nft I deleted the wallet and now cannot access my old account. My NFT still out there which I'm pretty sure will cause some problem down the road. Needless to say I'm upset about all of this. The lack of safety measures and lazy Cyber security policies has made it easier for thieves to steal what isn't theirs and cause you problems down the road when you get flagged and accused of copyright infringement or violation of policy. And they're real quick to act on that shutting you down instantly taking everything that you have and claiming that all assets and whatnot are permanently frozen. But through the back door hackers and thieves are stealing people's stuff and they don't do anything about it.

my loan was transferred to truist they did not pay or recognize my insurance company liberty mutual. i switched insurance that talked and paid truist directly on aug 8 2023.now they say i have a gap in coverage which they made from august 1 to august 7. i paid liberty mutual 28.51 for this gap in coverage and cancelled on august 7 2023. truist refuses to ackknowledge liberty mutual said this charge of 28.51 was for this gap coverage. truist continues to harass send letters talking to them does not help there totally incompetent.

In April 2023, I paid my HOA dues online through Truist. At the end of the month, my HOA association notified me that my dues had not been paid, incurring a total of $114 in late fees and penalties. I had a confirmation# from Truist, so I contacted them and (after holding 40 minutes!) an extremely rude customer service rep told me that I had entered my account# incorrectly. I pay two separate HOA dues, so that would mean that I would have had to enter my my account incorrectly FOUR times (two times for each payment)! NOT possible! When I suggested that there must have been an error on the bank's part and would they please research it, I was told "ma'am we do not have the staff for that"! Today, Oct. 2, 2023 I called with a question on my HOA dues, held for 22 minutes, at which time the call dropped. I called back and held for another 15 minutes. Finally got another EXTREMELY rude customer service rep, who I never got one complete sentence completed without being interrupted. I asked her to please allow me to finish what I was trying to ask, and she replied "ma'am we are extremely busy, and I have many other calls holding"!

I sent check in 13 days before it was due from Florida, and they charged me a late fee. They got the check one day late. They dropped down my credit line on my credit card by $3,000. Never been late with a payment my credit score is 634. The girl on the phone had a bad connection she said there fixing the line. They did drop my payment down to $90 from $160 but still charged me a late fee. I hope there not holding back depositing checks. There is no way it took a check 13 days to get to Baltimore from Florida.

On 9/28/2023 I attempted to complete a wire transfer on behalf of my finance' business for $37,000. Upon attempting to complete this transfer I was advised that I needed to provide a statement from the bank that the check I initially deposited on 09/19/2023 had cleared. Mind you this check was held by Truist for 7 days per their statement that it was federal law. Now they are saying they want proof of the check clearing. You can see in the account that my other bank cleared the check and if they had questions at that time should have advised me over a week ago. So I go across the street to my other bank and get a statement signed by the bank personnel showing the check was cleared. Apparently, that was sufficient because as soon as I walked back in the teller has an attitude claiming that isn't sufficient and that they are declining the wire transfer and now there "back office" is review my account for fraud. When asked if there was someone I could talk to she says No that they don't talk to customers. Just very horrible and when I ask to talk to someone in branch I was not allowed to because they were all in a meeting. Told me I could come back the next day and speak with the branch manager.

Called the branch manager on 9/29/2023. She appeared to be friendly and wanting to help me but she didn't realize that she did not hang up her phone and that I could hear her whole conversation with her stay about me. Talk about rude and insensitive. They have no respect for their clients and don't care are attempt to help. They just there collecting pay checks. Whatever my reasons for transferring funds is none of their business. Now my account is frozen and under review with the fraud department. Now all my finances are tied up and they really don't care. She claimed I could bring in a copy of the cleared check but what good what that do. Seeming that as soon as you walk out the bank they are talking about you behind your back. They should be ashamed of themselves. If you want to go a step further, I truly believe this is racial profiling because of how I look and what I was wearing. You see a black person and automatically assume that the money is illegal in my accounts, new account or not. If anything my job with the FEDERAL Government is none of their business.

I paid my auto loan off in May and requested a refund of the remainder of the GAP insurance contract. When no refund was issued I contacted the dealer where the car and GAP contract were purchased. Here is the response:

wrote:

Good Morning,

"Truist sent us a letter in May to Cancel the GAP contract and send the reimbursement to them so they were able to refund you for the GAP.

The check was sent to Truist on May 30th and cashed by Truist on June 12th.

The check number is 49311 in the amount of $698.83 for your reference."

Karina Sanchez

Accounting Assistant

Earth MotorCars

Address:

3216 Kellway Dr. Carrollton Texas, 75006

Phone:

[protected] Ext: 412

I have two accounts with Truist which total $21,000. These accounts are never used and the money just sits there. I check the balance at least once per year. These accounts were originally in BB&T and I have held them for over a decade with no problems.

Upon checking my balance in September 2023, I noticed fraudulent charges on a debit card in one of my accounts. I don't use either of these accounts and have never used the debit card that Truist sent me when they merged BB&T. The company making the fraudulent charges is unknown to me and I have no relationship with them. I reported the fraud charges immediately but Truist has denied $89 of the charges because they occurred more than 60 days before I reported the problem. This policy requires the customer to be responsible for the safety of his money. Truist accepts no responsibility for the loss.

I'm an old man and have had many accounts and many banks in my day. Truist is the first bank to lose my money and then refuse to make it right. For all I know Truist employees are stealing money this way. How could anyone know the numbers of my unused debit card? Only an employee could have that access. I accuse Truist employees of stealing my money and giving me no way to recover it short of a law suit.

I only lost a small about of money and it could have been much worse. But I'm forced to pull my money from Truist and take my business elsewhere. I can not trust that Truist is able or even willing to safeguard my money. I've been told in no uncertain terms that my money is not going to be returned to me.

Be careful out there.

I have been going back & fourth with Truist bank teammates, main branch, fraud department, headquarters by phone, online banking, and emailed them proof of all documentation of the fraudulent check which does not have my signature, hold on fund’s statements &closed account showing no one could withdraw funds, and overdraft statements which was impossible to acquired overdrafts on funds that did not exist since July 11, 2023 until 9/6/23. My account was not in the negative from day one July 11, 2023. I have continuously ask that they please clear my name, and stop threatening to ruin my credit. No one from Trust has responded or even attempted to show the proof I requested on 9/5/23. 9/5/23 I get another overdraft notice, now it’s 3 different amounts $760/ $36 overdraft, then $740.73, now it’s $739/overdraft $108 as of today. Will be checking my credit for inaccurate information. Seeing that there is no response from Truist and no proof produced you must retract this immediately. Will be expecting Truist Bank contact me soon. 9/7/23

20 min wait to spek to Account Security for fraudulent charges; the rep took 30 min jumping back& forth between two slow running systems to cancel the card, then says I must call the Dispute Center. The operator there said she can do nothing since the charges are pending, it's MY job to check the status and call back -so why was I sent there?

INCOMPETENCE.

TRUIST tells us to report fraudulent activity IMMEDIATELY and then you do it as soon as you notice it but tell you they can’t help you because it’s pending and they have to let the FRAUDULENT charge go through first.

So why exactly are you telling us to report it immediately if there is nothing you can do to help ? ILL TELL YOU WHY. Because they make money off all the over draft charges you get hit with from the FRAUDULENT charge that took your bank account negative. So of course they want the charge to go through so they get 35x7 ! TRUIST IS THE WORST BANK EVER!

Fraudulent overdraft charges on a fraudulent check that I am being accused of depositing, could not upload documents for proof below occurrence of event stated below, having trouble uploading documentation , will try to upload event & proof with photos below. I am dealing with health issues and is in pain I am not able to rewrite the whole event over again, but it can be viewed under “Knowingly as a Review” Thank you.

I received a BB&T Visa gift card in March 2020 that I never had activated or used with a "good thru" date on the front of the card of 12/26. I decided to use it recently and called to activate it. I was told that it had been "closed". When I called cardholder services I was told that a $3.00 month charge was assessed after 12 months of dormancy. On the paperwork with the card it clearly shows that the monthly maintenance fee would only start to be charged after activation. I complained that I never activated or used the card especially since the front of the card showed a "good thru" date of 12/26 and was told that the card activation date was the date it was purchased I don't understand how activation can be considered to be the date when the debit "gift" card was purchased when it appears to indicate that "activation" on my part was required for the card to be used at all.

I would like for BB&T (now Truist) to issue a new debit card in the amount of $50. I am enclosing a jpg scans of the information I was given at the time I received the card. Please take note of the 2nd jpg under the heading of "FEES" that shows the maintenance charges would be started "after activation"

I filed a claim for close to 4000.00 in fraud on my credit card no one has contacted me since June 29, 2023 Truist is reporting this fraudulent balance to the credit bureau's now i cant even rent a house. I have called multiple times with promise of a called back to get this resolved. This is effecting my life as of 30 days ago I in position to buy a home now my scores have dipped below 550 with this credit being the unresolved issue

I can be reached at [protected] or [protected]@gmail.com

On June 30, 2023 I closed on a Cash Out Refinance on my personal residence. The wire transfer for $296,442.20 was wired into my personal account at Truist Bank. On Thursday, August 17th, I was wiring funds out and on Friday morning August 18th I received a call from John,who worked in Personal Accounts Department at the corporate office of Truist Bank in Charlotte and he advised me that my wire could not go out due to a "FRAUD FREEZE" on my account. I called the local Branch Manager, Shelby Peltier [protected]) to inquire why the account was frozen. She said there was a 90 day hold for fraud on the previous incoming wire transfer on June 30th. She rudely said she couldn't do anything until the investigation was completed. However she said I could bring in whatever documention I had. Monday, August 21st I dropped off 146 pages of Closing Docs, Mortgage Loan Statement and also emailed the wire transfer information from theTitle Company. I also found out that Truist Bank Fraud Department called the title company on Friday, August 18th and the Title Company sent the wiring information to them. I sent an email to Erich Fahrner, the Senior Relationship Banker [protected]) looking for a status on my account. He said I was in the Fraud Department and they have a separate division and no phone number was available. In the meantime, I am stuck without access to my funds. To date I also have received four Non-Sufficient Funds notices at $35 each and have businesses calling me for payment. Someone needs to be held accountable for this. I am the innocent person here and I should have protection here to access my money. Why did the bank allow this to be wired into my account on June 27th and not notify me of any problem? My rights and protections have been seriously violated and I should be able to knowwhat is going on with my money. I am unable to pay my everyday living expenses and something needs to be resolved IMMEDIATELY. I have reached out on social media and have hired an attorney and contacted the Florida Attorney General and the United States Attorney General's Office and Congressman Byron Donalds.

Just came back from a truist branch at Ewing, NJ, bad taste is still in my mouth. Opened an account near end of June 23. Today, I was denied to access the account online "for security reasons". Called customer service on the phone, after long wait, was told the account is marked as fraud, and was disabled, and the customer(I) has to go to a branch. Drove for 30 minutes, and got to the branch. The intern teller was helpful and called the backed office on the phone, and was told nothing can be done, account was marked as fraud, and its up to the branch to decide if the balance can be withdrawn. What? No explaination for fraud to your customer in person, and denied the customer his money? The perky, young, white male manager was helping other clients, but was informed by the intern for the situation, and walked by the intern several times, and the manager obviously with an authoritative attitude indicated no desire to help. I kept asking the intern what is the fraud, and got no explaination and was told that "the back office decides that, nothing we can do". I said, I was told to come here, and I am here in person, show me the fraud, and I got silence treatment. The helpful intern made 2nd call with similar results, and 3rd call at about 2 hours from the time I arrived, and the back office finally indicated that it probable is a mistake, yet it can't be unblocked now. The drama dragged on for another 10 minutes. The intern said the account can remain open( actually at this time a so called Relation Banker lady joined the conversation), and can send an email to someone to unblock it, but can't provide a timeline at my request. The perky manager at that time maybe sent an message from has corner office to prompt the Relation Banker to tell me he authorized closing the account. He is really an [censored] the way he provided what he thinks as "customer service". Truist marked my account as fraud, offered no explaination in person, forced me to drive 30 minutes, refused to unblocked it, refused to allow me to withdraw the balance until the last minutes, offered no appology, and thinking allow me to close the account as a favor? [censored] you, truist, I hope you go down the drain.

On July 11,2023 got call from aCash Express Loan Company approved for a $5,000 loan, ask for banking information to deposit funds, the Loan Officer calls back says $760 was deposited and I need to send him back the funds to make sure the account is real. Immediately calls Truist Bank inform them of possible fraud, (Truist had put a hold on $225 of the $760 to be released 7-13-23 and then a hold on the whole amount of $760 to be released on 7-20-23. Truist connects me to Fraud Department on 7-13-23 gave them all the information in return they start accusing me of depositing the check, I ask to see the check, they refuse. I went down to Broadway local branch and they gave me a copy of the check. The Loan Officer calls back again threatening to have his company to call Truist, I told him” go right ahead.” Calls USAA Federal Savings Bank & JP Morgan Chase Bank had them run the check and account number said they could not pull account and when I ask why is their two different financial institutions on the check they informed me that USAA draws their check off JP Morgan. Talks to Main Branch, Fraud Department, and online teammates which all claim they try to determine if the check is good or not. Around 7-15-23 I call’s Headquarters and talk to Supervisor GeGe only one at this facility ask questions and informs me that the check is not real and the account was closed, a return check fee had been applied to my account which in turn caused an overdraft of $5.72 after deducting the $12.00 return check fee and reversing the overdraft fee. A $5.00 deposit through Zelle was returned so this left a balance of $.72, went to local Broadway branch on 7-25-23 to pay the $.72 cents, was informed the balance was already $0.00. The Fraud Department was still claiming they still trying to determine if the check is real and accusing me of depositing the check. Truist sends a overdraft statement dated 7-14-23 stating(total amount of items paid $760.00) & (total overdraft fee of $36.00), how did Truist pay out $760 from an account that had a hold on funds and then closed for there to be an overdraft, no money could be withdrawn from the account. Now as of 8-15-23 Truist sends another overdraft statement claiming the same account is overdraft -$740.73. Where is these overdraft amounts coming from when it was impossible to withdraw money from the account with a hold on funds then closed? So if the check is not real Why would a bank pay out funds on a check that they know to be not real and who would they pay it to? How would anyone know that USAA draws their checks off JP Morgan if they was not affiliated with a bank. Sounds strange to me. I had to change all my auto pay for bills and I have ask them to clear my name from multiple people at Truist accusing me of depositing a Fraudulent check and threatening to put this on my credit reports. I did not deposit the check and my signature is not on the back of the check.