CB Airlines and Air Travel United Airlines Delayed flight of 8 hours and refusal to escalate complaint to supervisor

United Airlines review: Delayed flight of 8 hours and refusal to escalate complaint to supervisor

Joanne Aaronson of Reston, US

Apr 26, 2024 4:58 pm EDT

Verified customer

Featured review

On April 12, on a first-class ticket, I was delayed 2 hours in Palm Springs, CA and then in missing my connection in Denver was put on a later flight that left 6 hours later than planned getting me home not at 11pm but at 6 AM the next day. As a senior (74) with a severe back issue, the waiting at the airport, with in ability to get up and walk to get food, and refusal to help me at the lounge made for a horrible experience. United, at the lowest level of customer service offered just 5,000 miles then another 5,000 miles equal to about $100. My ticket was $2100 in first class when an economy ticket is closer to $800. I upgraded to first class because my trip was for the unveiling of my mother (putting the headstone at her grave) in Palm Springs, CA so wanted a peaceful trip when it was already an upsetting situation. the on the ground staff did little to help me. Only when I produced a pass (from the two that I got for the year due to my United visa card) for the lounge did they allow entry - even when I told them that I just needed to sit down they refused me. I was in terrible pain. (Joanne Aaronson, [protected])

Desired outcome: electronic certificate of at least $500 for 8 hours of delay and a red eye over night flight

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