United States Postal Service [USPS]
Reviews and Complaints

This has to be the WORST Post Office in the country by far - Sandy Creek in El Paso, Texas!

Constant problems at this place and an ATTITUDE from the staff. Then you escalate something and it goes to this Margie person, what an awful "I could care less about you" attitude!

Margie is constantly rude and we constantly have mail problems. Her response, "you can spend more and ship through another service", what a rotten attitude she displays!

Because of her and this post office in general, we no longer ship packages through USPS if and when we can avoid it! We also go online and leave every negative testimonial possible on USPS as a result! I shipped something priority mail and there was a problem. Margie's response was that I used "Click n Ship" so I should take it up with them and leave her alone. She went on to comment that they don't even get credit for those shipments they handle that go outbound from her place.

We've had enough of the attitude from this post office and Margie to be specific. Now it's just more satisfying to spread the word about how they treat their customers and we'll use a more professional service anytime we can. No wonder USPS is going bankrupt, it's because of employees like the ones at Sandy Creek that couldn't care less about anything!

My aunt has asked for a supervisor and waited for over an hour. The clerk says sorry, we just ring the bell and they show up if they want to. WHAT A DISGRACE TO HAVE A POST OFFICE AS THIS IN OUR NEIGHBORHOOD.

Hope fully they go bankrupt and see how it is to find another job. Maybe then they'll appreciate the job they have now. And for heavens sake, LOSE THE ROTTEN ATTITUDE, we are your customers for goodness sake!

I live in a condo and have a small centrally located locked mail box that the postman usually delivers to but if a couple of days go by and he has stuffed it full of junk mail he takes all of my mail out and places a stop delivery form (unsigned by me) in the box stating to pick all of my taken mail at the post office. If I am away for the weekend all the store flyers stuff it up, so it seems.

This is not the first time he has done this. When I call no one can tell me who did it or why. If i speak to the manager & drive over there to speak to him in person magically he has disappeared. I have asked for them not to put the junk mail in if it is too much but they refuse.
I told them not to take the mail that is in the box out because I feel it is theft...just hold the junk that doesn't fit I get no where...is this legal?

The employees are terribly rude! They have minimal to no respect for the public. I called to ask a simple question as to what time the carriers ran until, and the lady replied "why ?! Anyway All Day" I didnt appreciate the attitude. Thats some bull!

Everytime I go in there too, it sucks. Im not into ### kissing so maybe thats why I get no smiles!

This is the Nth. time I complaining about misdelivering or losing mail to the USPS.
USPS lost the bank replacement card that I was expecting and now that I need it I have to wait till the bank replaces it with another one.
On top of that, the new card comes with a new number which implies that I'll have to change creditors who get pay directly.
This is a total rip off, lack of responsibility and criminal action. I'm sick and tired of complaining to the USPS and they have the nerve to say "sorry" and that they will take care next time. Is there anybody who can do anything about it?

My mail from ebay with tracking, sent priority mail was out for delivery and never received and neither was tracking information updated. Went to the post office, someone was complaining about there package being not delivered earlier than mine. I went to the post office, called the supervisor every day, seven days no package, no answer, the supervisor told me they still have fifteen days to find it!

Spoke to the station manager, he is looking into, no package, reported it to USPS customer service, they never called me back either within the two business day window. Sent a message to the US Postmaster General, Bronx Postermaster, US Postmaster Inspector General and reported fraud, and Consumer affairs. I will not stop until I get my package! The news is next!

We are two residences that are a half block off route and whenever our regular mailman is out we do not recieve our mail. I called today and talked to the postmaster (James) twice and he guaranteed me he would talk to the carrier when they returned to find out why the mail was not delivered and would call me back between 4:30 and 5:00 p, m, and he did not call! I called the post office at 5:05p.m. and talked to supervisor Richard and he gave the phone to supervisor Les. Les said that all the carriers had gone home for the day and after a long discussion he told me to call postmaster James in the morning. I told him that I was going to complain and contact the postmaster general. He said that would be a good thing to do and to also contact postmaster James and confront him as to why he didn't follow through with his promise. This is not the only time this has happened. It has been several times that I have not recieved my mail. It is my understanding that it is a federal law that everyone's mail must be delivered but this is not happening here in Hemet, CA. Please follow through with this complaint and contact me at [protected] and ask for Becky. Thank You Very Much.

Mailbox lock has been broken for over 1 month now. Entire street has been using to pick up mail at post office entire time. Asked postal service workers many times about when mailbox will be fixed. No helpful answers have been received. Stated, "a work order has been put in, but we can't say when it will be fixed". Gas and time have been wasted by consumers to pick up mail almost 20 minutes away for this long. Also have not been getting weekly ads all these weeks.

I am a student and had a financial aid check coming, I was waiting on my front steps when the mail man drove up delivered the mail to the other three units on my lot and walked toward me he had my check in his hand (I could tell because it’s a very distinctive tare way envelope which all the financial aid checks are mailed). He said no mail for you and just put it back in his jeep; Two weeks later and still no check and it was mailed on the 5th first class from about half a mile away. The closest sorting center is less than ten miles. I have had it reissued and tracked down my last three addresses it hasn’t shown up at those places ether. Looks like he just felt like messing around and round filed it…you hear about it all the time.

On this occasion my mail was delivered to a completely different street while one of my neighbors mail was delivered to me. We are a small town (1 square mile) with a local Post Office that continually makes delivery errors. One would think any job worth having is worth doing right - in the village of Greene that is not the case - I just answered my door to find a stranger delivering me my mail on a Sunday because the government paid employee that is supposed to do the job didn't.

I'm appalled that I paid $18.30 to deliver a mail through Express Mail. I mailed it on Dec.
27, 2011. It was guaranteed to be delivered on Dec. 30, 2011. Instead, It was delivered on Jan. 03, 2012. This is a whole week! I could have paid regular mail and certified it and get there at the same amount of time. I would like my money refunded for a service not delivered.
Priscilla J.
[protected]@yahoo.com

Post office attempted delivery and slip was left to pick up at post office. After 3 times of going to the post office they still could not locate my package that was sent via Amazon. Funny thing is a girl in front of me the first time was complaining of the same thing and held up the line for about 40 mins because they only had one person working the pick up window. Filed a case thru USPS phone # and nothing. Was told at post office to leave a copy of my attempted delivery slip and phone number and a supervisor would call and nothing. Third time I went back USPS told me that the manager was too busy to speak to me. Called USPS again at 800 number and they told me I have to deal with local post office or call consumer affairs. I told them I was given a case num and they said that's for the local office, then I explained well the local office doesn't help. Finally called local office and the lady told me to file a claim since they assume my package is stolen or lost. I went online to file a claim and it says my article number which is on the USPS slip is incorrect..ughhhh.. Contacted amazon.com and they are useless with their automatically generated email responses to your legitimate time consuming sent emails. I call Amazon and their rep tells me they will credit me and it will take two more weeks to get the credit.. So after all this between amazon and USPS I have no package or item one month later all for a ten dollar purchase.. Needless to say I can't use my laptop because the cord is what my purchase was after my friends dog chewed it. Customer service is no service.. Now I am at square one minus $10 and a laptop cord.

I had an Express Parcel Package that was to be delivered to my door step on Oct. 26, 2010. The parcel was sent to the wrong post office who in turn physically returned it to the mail man who brought in the express mail. It was scanned as missent on that date and it's status hasn't changed yet. Here it is Nov. 1, 2010. i called all the numbers and filed a complaint and Io still havent heard from anyone yet. The mail personal from my zip code and the one that my parcel went to have been very helpful. I am really upset, I paid for the package to arrive on time and yet the 1-800 customer service people are rude and just keep dismissing my concern for a package that is still sitting in the city of Atlanta allegedly for a week now. All I want is for someone to contact me and find my package! I spent over 500.00 for the items in this package. Will I ever receive it and or my money? I am so traumatized I will never use them to ship packages or receive them either, and I do all my business via mail.

Today, (THIS IS THE 4TH TIME IN ONE WEEK) I came out of my front door & found an orange USPS ‘SORRY WE MISSED YOU’ claim ticket in my mailbox (no other mail just the ticket). I WAS HOME & Chris, the carrier has decided it is too much trouble (“doesn’t have time”) to RING THE DOORBELL OR place the package in my the alleyway or back yard. I have been at this address getting USPS mail/packages for the PAST 20 YEARS & THIS IS UNACCEPTABLE BEHAVIOR. I HAVE COMPLAINED TO THE BROAD STREET (08610 area) SUPERVISOR BUT HIS LAZINESS CONTINUES! WE PAY TOO MUCH MONEY FOR THESE DELIVERIES & IT IS INTOLERABLE & INCONVENIENT TO HAVE TO KEEP GOING TO POST OFFICE FOR MAIL HE IS GETTING WELL PAID TO DELIVER! WHEN CONFRONTED (after chasing down his truck in the neighborhood) he abruptly states “I told you before; I don’t have time”. SOMETHING MUST BE DONE ABOUT THIS!

I have not been receiving my mail for approx. 2 months that I am aware. I know this because the Utilitiy Companies, Nissan, Comcast, and my Cobra Company said they mailed me letters which I did not receive. Then numerous times finding my mail left in a hallway placed there by the other tenant in this house sometimes ten days past the post date and also finding mail in mailbox that did not belong to me I complained to the Post Office. My name is largely and clearly labeled on my mailbox yet this continues. After contacting the Post Office and speaking to 'Supervisors' about the matter, it was and is ignored. I was told I would recieve return phone calls and never received any. Today as I write this after calling the Post Office yet again because I see my mail standing up in another tenants mailbox I would like to make a formal complaint about this matter. This is very serious since I had my Cobra falsely canceled after not receiving the invoice and suffered much grief trying to get it reinstated explaining I did not receive the invoice and was not believed. Please warn this post office of the negligence involved and it is against the law to continue to not rectify the situation. This Post Office has also accused me of opening a package that I requested be returned to the sender. It was unopened and I would take a Polygraph if necessary. I returned it to the Post Office 3 times only to find it on my doorstep the next day accusing me of opening it. They left it sitting in the rain for 3 days after I called them and told them to pick it up. Sincerely,

Right here in Pittsburgh PA the main post office... supervisors and 204 b acting supervisors are always working on their lunch half hour! I am a 2o4 b and have been complaining to them to allow us have lunch for 30 mins...they dont and whats even worst is that their computer automatic put in lunch where we didnt have any... if the computer dont put it in then the managers automatically put in the lunch in the system... we are not getting paid for our non lunch time.

Since November 18, 2009 when three pairs of pointe shoes were shipped to me from San Francisco and never arrived, I am now also missing two major Christmas gifts. Assorted dining table placemats and bath products shipped from Pacific Palisades on December 7th and I never got this from my friend. Now my brother informs me that his Christmas gift-to-be (gourmet food) from David and Harry's also never arrived, although it too was ordered in advance. What these three missing packages have in common, is that they all came from CA, but different cities. However, I think the problem rests here with my local Post Office, Peter Stuyvesant on 14th St. Over the years they have lost two packages and delivered one gift 4 months after it was sent. Three lost packages in about a month has to be some all time record for one recipient. I will be busy filing phone reports on Monday but need to share this now. And would appreciate any help. In the future no one ships me anything without confirmation.

The us postal service has decided to close our local post office. When they held thier "public survey to learn of local needs" they essentially told us that they were going to close the local post office because of financial issues.
This isn't right at all... We live in a rural area; 10+ miles from any other town. Now to add insult to injury, they have decided to lock up the access to the post office boxes at 4;40 pm daily even though they have been told repeatedly that many times customers do not get home before that time. This is stupid to the max. I see this as a massive us postal service move to force public opinion to urge changes to their needs to pre-pay employee benefits for 75 years; which was all part of the deal when the po became a quasi-governmental/private organization. The issue is money. The us postal service is not supposed to be able to close a post office for finacial reasons. Perhaps if there were fewer "fat cat" supervisors in the group there would be more funds for keeping the offices open.
Also, they talk about having the rural carrier service our town by using the group mail boxes. Due to the paranoia regarding terrorism you will have to go to a post office to ship any kind of package; or make sure you are at home when the carrier gets around to possibly stopping by your home... If he does. Another issue, most of the streets in our town are not plowed during the winter which means that the rural carrier will not deliver mail... Possibly for several days or weeks... Just not the right way to run this organization. Guess the po motto.."neither rain, nor wind, nor snow or dark of night shall prevent this carrier from completing his appointed rounds" just doesn't count if you can screw the public and get away with it.

This is an ongoing thing, not one bad delivery or something like that. There just must be something in the water here, because it seems like both the UPS guy and the mailman who deliver to my office have it in for me. Our UPS delivery guy is really jovial and generally nice, but he is also completely unprofessional. He learned what my name is, and now he won't stop teasing me. I have to travel a fair amount for work, and whenever I come back from being out of town, the UPS guy just can't shut up about it. "Oh, you're actually working today, huh?!? Must be a special day if you're actually doing some work!" And he shouts it all over our tiny office. When my boss is sitting right there. It's just constant -- "Wow, you're actually in today, huh? I can't believe it! I can't believe you're actually working today!" In this really joke-y, sing-songy way. And all my boss knows is that the UPS is CONSTANTLY intimating that I'm absent from work a lot, or slacking off. Which, I'm not. I honestly can't believe that he still has a job acting this way; it's so presumptuous. We're not friends -- stop telling me boss that I'm slacking off at work. Words kind of fail me at how unprofessional he is, and I'm not quite sure what to do, short of following him outside and confronting him, which I'm not really wanting to do. The strange thing is, the mail man pulls this stuff on me, too. He learned my name, and now has to makes comments about me every day when he comes into the office. Last week, he made some crack comparing me to a troll living under a bridge. Now, I'm not a super model or anything; I'm just a normal looking person. And even if I weren't, why the hell would the mailman call me names? And it was just like that -- as if he was trying to be cruel and funny at the same time, as though he were still in high school. Just the weirdest, rudest, nonsensical stuff. As far as I know, I've done nothing to provoke either of them, but they zero in on me every time they come in. It's gotten to the point where I have an urge to hide under my desk whenever I see them through the window, but if I do, I know the UPS guy will make a big stink about how I'm not there. :( I shouldn't have to be afraid to sort the mail, you know? Sucks, and it makes no sense.