Unlimited Vacation Club
Reviews and Complaints

This is a complete scam. There is absolutely no benefit in this. It cost upwards of 15k. We have never used it and have paid over 7k towards this so far. We just tried to book a vacation, and it is over 1k more than if we booked though Bookit or Cheap Caribbean. They tell you you will receive one week free at the hotel and you will receive 30% off on airfare through your 2 year free RCI membership. Airfare through RCI is double the cost of fun jet or any other airline. They tell you, you will receive free room upgrades. What they don't tell you is you only qualify for that once you get there and you can check then. You can't get that in advance. But if you book on Bookit you can upgrade your room for $30 extra. The free week is a lie as well. The free week is one day to be released for use after 7months of payments. We paid 7k off already and they only will release one room, because it has only been a year, so regardless if it was even paid off you will wait 10 years to get your free week. After calling customer service they are happy to cancel. They already received 7k from us and gave us not a single thing. This place should be [censored] down and a class action law suit should happen immediately.

My wife and I unfortunately signed up for Unlimited Vacation Club at Secrets the Vine Cancún on 10/9/2019.

We had no intentions of signing up, but the sales rep promised great rates for travel and many incentives including switching our room to Master Suite Ocean View at the Secrets for rest of our stay in town (our original stay was at Reflect Cancun).

90min was the scheduled duration of the tour, and yet it took about 5-6hours until we signed the contract. We thought it was worth the time, due to all the perks that we will have for the next couple decades.

Once you say yes to the contract, they'll pull out and iPad and make you sign a 52 page contact via DocuSign. There were no time to go over the details, just instructed to initial/sign here and there.

I wanted to learn more about UVC so later that night, I did a google search. It didn't take long before I realized what have I got myself into.

At that point, I had already paid $7200 for 25% and closing cost. I ended up staying up all night to read what other people experienced and planned a way to get myself out.

I drafted a letter based of mescam.com and decided to take it to the office of UVC at the Secrets first thing in the morning.

We went to the office so early that there weren't any other customers and asked for our sales rep. Told him that UVC isn't for us and would like to cancel membership. Smiles were gone and his face became serious, he now looked intimidating. We were told that his boss will arrive at 9:30am so come back at that time.

With 2 hours to spare, we enjoyed our last breakfast at the Secrets and decided to check out of the room because we had no intention of spending another night there.

At 9:30, we went back to the office and talked with the boss. She took it more maturely and tried to explain what great deal we will be missing out. We respectfully declined again and again. Her concern was that we have already began to use one of our incentive offers, that master suite.

A customer service rep then showed up (big, very intimidating, and no smile) and told us we can withdraw from the UVC club, but owe them the full amount of the master suite of whopping $6500 for 7nights. He pulled out the contract and pointed out that part where it says something in the line of if termination occurred due to ourself, we owe the full price of the incentive and that we should stay at the hotel if we're going to pay anyways.

I then told him we've already checked out and willing to pay for 1 night, which was still $921. He then went to go check with his supervisor and came back saying I don't owe them all, but cost for 2 nights because I checked out early. I checked out at 9am that day so I won't have to pay the 2nd day, but he pointed out in the context where it says "Cancellation less than 24 hours before arrival. 2 night penalty."

So I told them "No where in the contract mentions about early check out. That is a policy for cancellation and not early check out." I ended up negotiating to where we only owe them for 1 night. It was probably the worst $921 we've spent.

As for the cancellation of the UVC club, a different gentleman came and told us he needs a letter from us. Being prepared by reading all over the internet, we handed it over. We received an email from him saying UVC membership has been cancelled and will partial refund of the deposit (deposit minus 1 night of hotel).

From signing the contract to receiving the cancellation email took less than 24 hours, but that was the most stressful night in recent years. Not only we wasted a day of our precious vacation time and ended up paying a master suite room. I was told that this room was an ocean view, but the actual room was located on the lagoon side and there was only partial ocean view, which was visible only from a certain part of the balcony.

UVC may be a great fit for some people, but it didn't seem right for us. Now that I think about it, they try really hard to bribe you to sign a contract and once signed, all they give you is a membership card and a usb that apparently "Has everything you need to know about it." When someone spends a fortune for your service, I think there should be better customer care. We were never actually shown how to look up and book vacation and use other services they offer. "Everything could be done if you call this phone number" just won't cut it.

I'm waiting for the refund as I write this and still mad at myself for signing the contract and paying for a master suite, which I never asked for (they upgraded it because other rooms weren't available). I had to learn the hard way and paid the price for it.

Other than the pressured atmosphere they created, the tour of the resort was nice. The Secrets hotel is definitely a luxury and would love to spend some nights there in the future.

I hope sharing my experience will help others too. You CAN cancel it so don't give up!

This past March, I contacted UVC to help me with a trip I was planning to Greece.
It was the first time I was using their services after shelling out more than 10K for a supposedly amazing membership with them.
I was told that booking with them will not only save me money but I would get a discount too.

The agent that helped me with my plans, suggested the hotels for our stays in Antiparos and in Paros:
The first hotel in Antiparos was Soros Beach and we reserved and paid for it.
A day before we were to fly out from JFK, I get a call from UVC saying that Soros Beach cancelled our reservation and that they were willing to give us another hotel on another island (!)10 minutes away by ferry from Antiparos even though
I repeatedly said that we had a wedding to attend on the island of Antiparos and that's why we needed to be there.
When that agent couldn't accommodate us with another hotel in Antiparos, I booked my own hotel via Expedia and for much cheaper.
When I contacted Soros Beach directly in Greece, the manager assured me that they had sent a notice to the travel agency two weeks prior to the date I was contacted !

As for our second stop after that island, the agent booked us a hotel called "Despinas Mare" on the island of Paros for 4 nights and for a total of $459.08 but
I was told that I got a discount of $39.00 which brought the total to $420.08.
We arrived at that hotel on September 30th after paying 35 Euros for the cab and it was not the right hotel booked. The reservation stated the right name of "Despinas Mare" but with a completely different phone number. When the hotel clerk at Despinas was kind enough to call that number, it turned out it was another hotel called Adonis and they did have our reservation.
When we got to Adonis Hotel, yes, they did have our reservation and they gave us a receipt for the amount that was paid for our room which was for 263.32 Euros equivalent to $288.89; I have that receipt and this means we overpaid UVC $131.00 more than we should have paid if we hadn't gone through them!
I have attached a copy of the reservation we had with the wrong hotel plus the receipt of the hotel we stayed at to show the difference in amounts !

I tried contacting UVC twice since we came back but they don't even bother to find out what the issue is or to apologize about what happened.
I don't think I will use their services for any of my next trips as I can do a much better job myself via Expedia or hotels.com

I have read many negattive reviews that this UVC is all a scam and yes they do overcharge for everything and make you think that you're saving money...
I regret that we fell for this whole membership thing when we were in Punta Cana last year but I would make sure to tell everyone about our experience so far with this membership club!

- A very dissatisfied and disappointed member

To echo with many others, I would like to share my personal horrible experience with UVC. Hopefully this will help others to be careful before they sign any contract, especially when company is registered in the country that USA laws protecting consumers are not applicable ( like UVC in Dominican Republic).
In 2016, I stayed in the Secrets of the Vine resort in Cancun with my family. I was approached by the vacation club representative, who asked me if he can talk to me for 20-30 min about great services that they can offer. After several hours in the cold air- conditioned room ( I was in the swimming suite coming for 20-30 min chat) surrounded by 4 different men who were pressuring me to sign for the services, I was forced to sign an agreement. No time was given to me to discuss the offer with my family and I was not informed that there is a 3 days cancellation possibility. I was told that the package was customized to my unique needs and that I have one in a life time opportunity for the exceptional services and with unique rates if I pay for everything in full.. " Everything" was outlined on one paper sheet that magically disappeared when I Pad was brought to me for signatures. I was not given an opportunity to read everything carefully.
Upon my return to USA, almost every week I got a call or e mails from Vacation Club membership, with various ridiculous offers. Numerous time I asked not to bother me, because I am very busy ; I said that I will call when I need services. No matter what I tried to do ( block caller ID, speak with supervisor )...my privacy was not respected.
Eventually I decided to take a trip to the Zoestry resort in Cancun using 7 free nights that I have in agreement . Twice when I was trying to book, I was told that there are no rooms available, and that I can only use 2 nights for 1 ( something that was not explained to me). I was told that Secrets Playa Mujeres, is next to the best, and they have some rooms Available, but for 7 nights for I still can't use 7 free nights and need to purchase rooms . Only then I was explained that what unlimited club offer is : 25 % off hotel room rates...again this is something that was not explained to me when I was forced to sign agreement. Only then I also discovered that my package is just a basic and cheapest package . Al I was also told that headquarters of UVC are in Mexico and not in USA.
I decided to go back to Cancun in 2017 to deal in person with the UVC team. Upon my arrival I was trying to make an appointment with the team who signed me for the membership ...they were literally avoiding me...upon numerous calls and requests ….one of them, Carlos came to talk to me…. told me that he will get back to me next day when he will speak with manager. He disappeared from the resort for the length of my stay …. I was told that he had family emergency and will not come to work. …The others refused to talk to me and told me that decision regarding my contract can be only made by Miami headquarters ….Actually company is registered in Dominican Republic where neither USA or Mexico rules on customers protection apply.
Eventually, after my return to USA, my case was assigned to the quality assurance person named
Eblyn González Hernández, who was in Mexico. She is the most rude, unprofessional and
condescending person I ever met. When no meaningful solution could be reached with her, I asked to speak with manager. Also, when i asked to speak to someone in a higher position, she told me there is no one else. This is by far the most frustrating process i have ever experience when cancelling.
She refused to accept my request for cancellation which I submitted and told me that only cancellation form that she sent me she will accept ( that form was stripping me of any rights and refund). Last week I received UVC request for annual payment …again something no one told me about, when I send them e mail about my case, I was told that Mrs Hernández closed my case in 2017 ( which happened without my acknowledgment). Customer service sent me an e mail : "We have escalated your case to the Quality Assurance Department. You will be contacted in the next 24-72 business hours."…….and than I received an e mai from Ms Gonzales " If all you want is to continue with the cancellation, there is no other option than cancelling without refund." ……Nothing more to say.
If you look up UVC profile on Better Business Bureau there is a statement " Complaints on file with BBB allege that consumers were pressured into signing contracts for Vacation Club Memberships for thousands of dollars and consumers found after purchasing packages that they did not realize the savings indicated in the sales presentations."
I did not used any of my "free nights " or services and have no plan to travel in near or far future to the Country where there is so much injustice, food poison ( I had each time I was there) and risk of Zika virus which possess risk for the males and females trying to conceive babies.

It doesn't take a lot of effort to find a very large group of people who have been conned into a membership in this entity as a result of false promises and misrepresentations by the salespeople they employ. We are investigating a class action suit against this pack of wolves and if you are interested in joining we would love to hear from you. These bad actors need to be throttled or put out of business.
I would like to cancel my contract.

In the sales meeting at Sunscape Sabor Cozumel the male sales rep asked me what we paid for our room for the week stay which was around $900. He said with joining the club you would pay $200 for a week stay. after purchasing the membership a year later I went to price a week stay and I was told the discount is only 25% of regular price. I was also told in the meeting by the male rep that he would throw in a week stay that could be used right away for no cost which was not true when I inquired about using it. False sales by these 2 representatives.

We have over $10k into this club and have never been able to book a vacation with them since we bought in 2 yrs ago. They promised us a free vacation and 2 other vacation at $249.00 each but that's a joke. I need to get out of this SCAM. We met another couple from PA who bought in the same time as us and we are friends now and they have the same issues

I've been literally forced to attend 45 min presentation that ended up almost 7! Hours from my vacation time at Secrets Akumal on 09/04/2019. Champagne, 8! Members of UVC was "working" with me. I said 2(two) times of NO, signed a paper for not to be able to participate in any future presentations... and still signed under some alcohol influence and being so tired after long trip, that they used this as advantage. Drago, the name of main manager, " forgot" to include a cancellation time and when I came yesterday to say I want to cancel, the answer : "It is too late". Very convenient also the short memory for telling a client about annual fee?! Zero disclosure! I want to participate in class action . My direct contact # in USA [protected]. My account ID SAI-003361 Elena.

We are traveling to Secrets and used one of our Premier Night Weeks and booked at Secrets Silvers Sands for Sept 13th-20th 2019 which after a few months we were contacted and advised the resort would be closing and we needed to be moved to The Vine which was a better deal anyway...because of our contract it was 2 for 1.
We agreed to the change and looked into a upgrade directly with the Resort to Preferred Club. We were quoted $700 for the week, even though the Preferred Pool would be closed during our stay. When you go directly to the Secrets website and look at prices for the upgrade its $240. So...they are ripping us off. I realize this is directly at the Resort, but they are all one company. Aren't we as UVC members suppose to be getting better deals then just anyone that is not a member. We are very unhappy with our membership

We were lied to, bottom line. What was supposed to be a 90 min presentation took 6 hours. We were promised so many things and what we were told doesn't match what we were given. We were fed drinks to our hearts desire, and I was so intoxicated I don't even recall signing the documents. On top of that, what I remember signing is not what I saw in the emailed contract. I know I'm smarter than this. This decision is making me ill physically and I'm outside of the 5 day cooling off period but still under 10 days. I've contacted UVC, and both credit card companies that I'm disputing charges due to fraud. Im probably going to have to hire an attorney and I'm prepared to do so. Lesson learned. The salesman was American...couldn't ask for a nicer guy. I think that is why we were so trusting. I've not slept since Monday.

These scams should be against the law and if I manage to get out of this, it will be my sole purpose to expose the lies and false advertising.

My wife and I unfortunately got into a contract with UVC while vacationing in Mexico. We got into this because they informed us at our hotel that we can cancel at any time, the only problem with cancelling would be that whatever money we have already paid cannot be paid back which we understood. Within a year into our contract, we decided to cancel because we literally saw no benefit of having this. Whenever we tried to book a vacation there was always a cost and they even said that if we ever tried to book anything and found the same deal or a cheaper deal on another website that they would match it. THAT IS NOT THE CASE. Anyways, around the 1 year mark we decided to cancel so we called UVC to ask for the cancellation. They confirmed this over the phone but sent nothing to prove it. We called back not too long after because 1) we noticed nothing was sent and 2) they proceeded to charge us for our monthly dues again and when we called back they had nothing in their system that showed that we had called prior to cancel. How convenient. Eventually they finally got the point and sent us to quality assurance where we have dealt with the most condescending person ever, Jesús Eduardo Rocha. Mr. Rocha explained to us that in order to cancel we have to have paid 50% of the price of our contract. We explained that this was not told to us but we agreed to pay that as it was only about $200 more. When we agreed to pay this fee to cancel this contract, Mr. Rocha came back and told us there was nothing he could do for us because we filed a dispute with our bank. We explained that we did this because UVC charged us a monthly fee eventhough we had already requested to cancel. It has been almost 4 months now and Mr. Rocha continues to say he cannot do anything unless we remove the dispute which we refuse to do. Since then, we got a letter from our bank stating the dispute has been resolved and that UVC wrongfully charged us and that we will get that money back. We got refunded the monthly dues we paid after cancellation. Since the dispute has been resolved, we reached out to Mr. Rocha to let him know which he continues to say that on his end it is still not resolved and that he cannot help. I can't eve call the customer service line to speak to anyone else because supposedly, since my account was sent to quality assurance no one can help besides the assigned person. Also, when i ask to speak to someone in a higher position, a manager perhaps, Mr. Rocha states there is no one else. This is by far the most frustrating process i have ever experience when cancelling. We aren't even arguing the fact that we have to pay a fee to be at 50% of the membership price eventhough, that was wrongfully presented to us during the original sale. We need someone to contact us and let us pay the fee given to us to cancel so that we can be done with this. This is the worst company ever.

my husband, children & I are Pearl members of UVC. Our 2 boys & our four nephews visited a Breathless Cancun location for the first time in December (12/14/2018-12/19/2018). We tried to book the vacation through UVC & was given a price & than the price was taken back. We were told that they miss-quoted. The price that they gave us was only if the rooms were shared with females. I would expect that before a price is given that has stipulations, the agent makes certain those stipulations are met first. Then we asked for a price from out travel agent. She was able to beat the price, add airfare & taxi service from & to the airport for less money than UVC. We tried to get the price match & could not.
While my kids were at the resort with there cousins, I called UVC & the resort & informed them that they had 2 owners staying on the property and asked that they be treated as such and have something special for them. NOTHING was done. ALL six men complained about the food.
My husband & I are extremely upset & disappointed. As it stands, everything that we were told when we purchased this vacation Club has been a lie. When we joined the club, we were guests at Secrets Capri. We had booked the vacation through BOOK VIP & paid $700 for the 2 of us for a 6 day vacation. We were told that we would always pay less than that. That was not true. We returned a year later for out anniversary and had a horrible experience. WE were not treated as Club Owners and were not given any member benefits and did not relax at all while there due to construction outside of our window and a broken elevator. At no time were we asked if we would like to move. This experience has been very upsetting.

Like many others, we believed the promised of great vacation deals based on the purchasing power of what seemed like a large corporations. Do not want to ditto all the other comments here. We listed to the same sales b.s..

But I purchased 3 domain names and soon will be launching a website for disgruntled purchasers to join forces. We can write attorney generals, FTC, other authorities in the US and Mexico. Often an agency will litigate on behalf of a host of defrauded individuals.

BBB rating is already "F" for UVC based on over 200 similar complaints to date. AMResorts is rated a D- based on being non-responsive to individual complaints or the BBB.

Once I create standard forms for you to fill in the blank, I will post the processes I went thru and you can use my standard form letters to fill in your circumstantial information. Happy litigating !

On July 10, 2019 my husband & I attended an Unlimited Vacation Club presentation with Ana at Now Larimar. We have no intention to become members. After the presentation a quality assurance manager named Karla met with us. She offered us 5 bonus weeks of vacation with their partner company RCI at $249.00 per trip and one free week at an AM Resort in the presidential suite. She even said we could invite 6 other people & book three extra rooms at no extra charge. This was the offer that made us join UVC. Initially, I thought this offer was too good to be true, so I repeated this several times & she assured me this was correct. She offered all of this at $4700.00 with a $1, 355.00 deposit. While we were going through the contract with Carlos, I mentioned the deal, again. I said I just want clarification, "We can invite six guest & book three extra rooms at no extra charge?" He confirmed this, as well. I asked him if we could do the same thing with RCI. He said no but if we wanted to invite several people we could book a villa instead of a hotel. We were pleased with his answer.

A few days later I tried to book a vacation for next summer at Secrets Cabo San Lucas using our "free week." They told us we did not have a free week and the room would cost $9, 000.00! I was in absolute shock. I asked them about the 6 guests/three rooms offer. They said we could invite guests, but they would have to pay for their rooms. I called the resort immediately to figure out what was going on, but no one would let me speak with Ana or Karla.

This was where the nightmare began. After repetitively calling and emailing the quality assurance manager, Julian Pat Ricalde, he reached out to me and said we could have a "VIP" week for $1, 600... we didn't even pay $1, 600 to stay there when we weren't members. When I told him I wanted to cancel my membership he said he would cost $2, 5000!

These people are criminals & liars. I read hundreds of reviews with the exact same scam story. There is even a former employee on this complaint board saying she quit because they were telling their staff to "sell air." I immediately put in a dispute with my insurance company and are hoping they side with me.

I am also filing a complain with the Consumer Financial Bureau and one with the resort, as well. The staff specifically told me me had to make a decision at the presentation. They said this because if anyone had a chance to research their company they would run! This company also has an F with the BBB. Do NOT believe anything they say!

My cousin, my husband and I went this past june to mexico with stayed at the secrets playas mujeres cancun and they sold us the vacation package saying that we were gonna have a lot a free vacations and even money back from flights every year witch sounded it really good... After coming to the usa I call them to make or profile and everything else and it looks that everything they told us was a lie. No freee vacation no money back fro flights even worst there was no discount on the vacations after all. When I asked lucano and estevan (the 2 sales man in the resort) if there was a canceletion fee they said no, and now that im calling to cancel they are trying to charge me. Plus they gaves us drinks while doing signing the contract and we were a lil bit drunk... Its a scam from top to bottom they selled us something totally different and now they dont even want to give us the $3000 that we put as down payment and we haven't even use there stupid service... Im so mad because we are hard working people, money just dont grow in our backyard tree and see how they scamed us... Pleasee if someone nows how to get their money back let me know pleaseeeee

It's a scam. . . Do not purchase with this club! I went through training there and they teach you how to sell ''air''. " - Former Unlimited Vacation Club Employee

EZ1-000xx1

My contract was signed under duress on May 8, 2019. Their contract says May 7, 2019. They are fraudulent in multiple ways including but not limited to their sales tactics. They had a gentleman come to us with a tablet not much bigger than a phone to review the contract. They did not review, read, explain any part of said contract, but only asked you to initial here and there. My fiance and I had just gotten engaged (which is why I know the contract is dated wrong.) and were elated and therefore not thinking clearly. We mistakenly thought this vacation club could work for us with our plans for a destination wedding. Subsequently, we booked our wedding. Or, so we thought. The resort took our money and ran. They never responded to emails, scheduled conference calls and inquires in general. We were told that we would get our money reimbursed, but have not received those funds back to date. UVC also claims to have resorts all over the Caribbean, however, they are very limited. To top it all off, we were promised two free vacations to Disney and to Costa Rica. We have received no information or acknowledgement in this regard. Every aspect of this contract, their sales and their resorts are fraudulent.

The only resolution for this horrific fraudulent experience is a full reimbursement of all funds paid to Unlimited Vacation Club, funds paid to Zoetry, as well as multiple foreign transaction fees (again we were not told about this).

I signed on to UVC in Cancun Mexico because I was assured there were no annual fees. Basically you only pay if you book. I just got a call that if I paid $2000 my annual fees will be reduced from $299 to $49. I am totally confused and very angry. This is totally wrong, this bait and switch. Can I sue them? I am a very dissatisfied customer. The lady tried to get me to say I accept the charges, as it was on a recorded line.

RE: SAX000627

- 3/6/19 Vacation Club Purchased based on stating future nites would only be $87/nite but when I called, was over $300 for same resort that was promised to be ONLY $87.
- 3/16/19 Vacation Club cancelled over phone. Told "Someone would call me back to complete." No call! Phone bill with proof of call available.
- 3/17/19 Received email and I responded I cancelled. Again, proof I cancelled the day before but I am not in the scam business and did not know I had to have an actual letter of confirmation.
- 3/20/19 No response until 3/20 saying my account is active.
- Disputed credit card and lost because I don't have cancellation letter. Unlimted Vacation Club response to dispute, " Customer cancelled on 3/17/19 and needed to cancel on 3/16/19. I have this for proof as well and all emails. INCREDIBLE. I was scammed again.
- 7/16/19- I am being harassed for money and threatened court, legal action, and promises of credit ruin if I don't pay further monies ASAP!

I have asked and asked for corporate contact to assist in resolving this and have not been provided the information requested until today 7/16/19 but incomplete so I have to do more search. Haha. Just called the customer number I found for the "corporate address", 9450 Sunset Dr., Miami, FL 33173 and the CSR says no corporate officers even go to that building and that it is only customer service.

I want my $1180 back and harassment for further money collections to stop! I have been scammed and am continuously harassed by these people threatening bad credit and collections unless I pay them more $. I Not only HAVE not RECEIVED ANYTHING FOR the money they stole from me at the presentation, I had a horrible vacation on the resort that was clearly only 2 stars. It was not what I booked as BookVip changed the resort after I paid. Yup, said it was full and a comparable resort would be provided. NOT TRUE. HOLE IN THE WALL was substituted. In addition, I lost 1/2 day of my valuable vacation time with my dying son. (YUP 1/2 day, NOT 90 minutes) Then, I get back home to learn I have been scammed with false expectations then again when I cancelled and they did not call me back to complete the cancellation, which apparently was the last day!

I am appauld at this company taking advantage of Americans. It's not enough to scam someone out of $1, 180 and go your way but to continue to harass and threaten for more. The last email I received was hostile and said "This is the 4th notice and threatening credit issue without payment"... Unethical representatives.

I request:
1- Return of funds paid for false reporting and representation
2- Formal cancellation letter and apology
3- Removal of my information from all data bases and harassing emails to stop.