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I visited the Dreams resort in Cabo San Lucas on September of 2020 While doing the time share presentation we had our reservations about joining uvc, but the sales associate showed us the benefits of rci and that we would be getting 4 free weeks at just the exchange fee of $249, plus 1 free week in (a top notch am resort) with our membership. We looked through the rci website and saw some pretty great resorts, what they didn't tell us was that our free weeks could only be used at maybe 1/3 of those, and that the resorts would only rake our free week as a 2 for 1 day meaning instead of 7 free nights, we would only get 3 not to mention that we explained our family consist of my wife and our two children 13 and 7 years old well at the moment they said that they would cover free week would cover the our family! Well that was a lie it would be an additional 2k for my kids. The 249 "exchange fee" does not include additional resort fees, that almost all the resorts charge so the cost ends up being almost what you would pay anyways! After finding this out I then called and questioned about my "free top notch week" only to find out that when I did test it by booking of a random week to see what I would be charged, it came out to $3k! My free week that I would earn after I paid my balance would cost me 3k lol! Literally every part of this membership that sold me was a complete lie! The worst part was that we put $1430 down that we were planning on using for our family vacation the following Year, and the resort we had planned on staying at was on the rci website. So we got sold on the "hey put the 2k down and you can use one of your weeks!' well our weeks were not deposited in time to use, and even when it was finally put into our account to use, the final cost if we had was still 1k! Not the 249 exchange. They took advantage using empty promises and false advertisement. This was devastating for my entire family. I don't know if they understand how terrible this is for people on a limited budget who plan for these vacations and save for them, to then use it against someone like they will save money and get what they actually promise in their presentations. I notice lots of complaints with similar stories they can't keep taking advantage of us! We need to hold them accountable for there empty promises and they need to do right by us! I've paid about $3200 so far including down payment.
I called this morning to cancel my membership and to find out what options I had to try to recover some of money. After being on the phone for 1 hour and 45 minutes the representative finally told me that if I cancel my membership they would not refund me anything.
The complaint has been investigated and resolved to the customer's satisfaction.
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Daniel I wonder who your sales team is bec we were just there in Sept and got scammed too.
We are sorry to hear about your comments, please send us your follow-up information to the following email: cx@unlimitedvc.com Regards! GK
I posted on this site with complete information and names with no contact from anyone in UVC
Have someone contact us directly via email and we can arrange a verbal communication
Daniel Villegas we feel scammed too. Our salesman was Rick Carlson. We usually don’t vacation all inclusive resorts, but what was appealing to us was the ‘all inclusive golf’ at the UVC resorts that have golf. We were told we would only have to pay around $50 for cart fee. Big fat lie! We booked at trip to Secrets Playa Mujeres. Golf course was absolutely beautiful, but NOT all inclusive as we were told. The cost turned out to be $90pp and had to pay for any food or drinks consumed. And checking their website, off all the resorts, only a few offer golf. Totally mislead. Shame on us for not doing more research. Also beware of the Lifestyle Collection. Another scam. Do not respond to any of their mailings! They only want more of your money!
Hello, Renee. Thank you so much for sharing with us the details of what happened. We are sorry to know about this inconvenience. In order for us to provide you with the appropriate follow-up to what you are commenting us, please share your member ID with us at cx@unlimitedvc.com. We will continue to assist you through that means. Best regards. FV.
We have been contacted by UVC quality assurance specialist who was negotiating an agreement with us to end this matter amicably. THEN THIS PERSON DISAPPEARED AND STOPPED RESPONDING. The sales team at the resorts especially the one in Cabo is outsourced to a marketing company.They are selling memberships that are full of lies.
ANYONE FILING A CLASS ACTION SUIT PLS REACH OUT TO ME and we will join.