UPS
Reviews and Complaints

Hello,
Today I was waiting for my package and at 12:58pm I checked my tracking info which showed that my package is undeliverable at 12:19pm. Yet, I am here waiting for it and no one came with it. The driver did not come!
This is an important package for me at this is not the first time this happened. I need to know what UPS will do to resolve this issue otherwise I will never use your service again.

Tracking #: 1Z3092A34295617200

Lyubov Winegardner
[protected]

My InfoNotice [removed]. The UPS driver went to my neighbor's house and never attempted to walk up to my address for the shipment. I was sitting in the living room waiting for the delivery. He gave the neighbor my information, including what the package contained, and handed him the InfoNotice that reflected my name and no other information including if another delivery attempt would be scheduled. I contacted UPS twice to inquire about the package, once after he left and then the next morning on 7/11/2018. I was told the package was sent back. The driver never came to my address, [removed] on 7/10/2018. He provided my personal information to someone else, including giving that person the InfoNotice. My address is clearly stated on my mailbox and at the front door of the house. There was never another attempted delivery or even an attempt to contact me. The package was a birthday gift and now I have to reorder for another delivery which will not be delivered on time.

UPS is lying about making deliveries attempts to Amazon and to my wife. I was literally right next to our front door which was open so I could hear UPS literally all day and all night. No delivery was attempted and no delivery notice was left. After I talked to UPS over the phone then suddenly we receive a notice from Amazon of attempted delivery. This is unethical business practice to say the least. It upsets me and my wife that UPS would stoop this low, lying to Amazon to cover their behinds.

I was to receive a package via UPS today. I live at 119 Bridgeway Drive Maryville, Tennessee 37801. A gentleman contacted me on Facebook Messenger to find out if that was where I lived because the UPS driver had dropped my package at his residence. His residence was 1119 Camellia Trace Maryville, Tennessee 37801. If this gentleman hadn't contacted me I wouldn't have received my package in time for my great-niece's birthday. The tracking number was 1Z9V1E40301685195 on my package.

Hello my name is Louis M Tibe and I am here to file a complaint against a UPS driver for being very rude and unprofessional. I received a package on 07/11/2018 around 8pm stating that it was for me but i did not order anything so i asked the driver politely who and where is from. He rudely answered me by saying that he does not have time to explain and that he has to go and trying to force me to sign. Turning his back to me, he walked off and did not let me have time to decide whether or not i want to sign. This has left me very confused and angry

My daughter ordered concert tickets & phoned the company she had ordered them from a week before the concert as they hadn't arrived. They said they had sent them via UPS . UPS were contacted who said they had no record of having received them or sent them out!
Several phone calls were made to the ticket provider, UPS & concert venue- but no tickets!
My daughter fortunately got all her money back, but obviously didn't get to go to the concert.
5 MONTHS later the tickets arrived in a UPS package at our address! - the post mark was dated several days before the concert which meant that the tickets should have arrived with us in time for the concert!

Whoever is driving this truck needs remediation. He came down Sugarland Run Dr at 2:00pm speeding and as the lanes merged into one, started going faster and cut in front of me. When I pulled up to where he stopped, and told him what he did was wrong, he pretty much blew it off as if it were nothing. Sure, he apologized for speeding, but he wasn't at all sincere about it. And as I was driving away, he looks over to his partner and starts laughing.

What makes me angry is him telling me he didn't know the speed limit was 25mph. Well, I never told him that so he knew it was 25mph. And for someone who does this for a living and not observe the speed limit, or worse, not even know what it is on any given road is unacceptable. He sped right through an apartment complex, a townhouse complex, a 7-11, then through another townhouse complex. There are kids all over that area and he doesn't know what the speed limit is? He's in a RESIDENTIAL area!

When he realized how angry I was, he started to become belligerent and got an attitude as if I was wrong for calling him out.

Above is the tag number of the vehicle, time and date of the incident. I finally stopped at Greenfield Ct. Sterling, VA 20164.

I'm not looking to get anyone fired, but if he can't drive the speed limit, then bring me a driver who can. And the thing to do when someone is mad at your actions isn't to bring an attitude to the table.

I received a delivery today and the box was empty. When I confronted the driver, he stuttered every which way and tried to make excuses for what happened. I tried to refuse the delivery and he forced me to take it anyway and said I needed to call the shipper.

If you look at the box, it is obvious that the tape has been tampered with, the box itself has been crushed and even the box inside the shipping box was damaged. The driver even took the receipt! This is completely unacceptable!

Will Geist
[protected]
[protected]@gmail.com

Delivery driver did not knock to pick up a package that required my presence at the time. I requested a pick up service from UPS, and I was required to be home at the time of pick up. I was home, and the driver did not knock ( I was by the door so would have heard), and left a label stating he had attempted to pick up package. I called after him while he was walking away and he did not stop. He was close enough to hear me calling loudly. He deliberately chose to fulfill my request. I took time off from work to be present for pick up.

I am including all numbers as I do not know which you require:

Bar code: DW3BQNqnRRMA

Tracking: 1Z 376 4A8 [protected]

NV 890 9-55

Good afternoon I'm totally shaking right now I'm so sorry . I was driving turning onto Ella grass Blvd in New haven CT and your driver license plate number A310241 truck number 863035 ran a red light as oncoming cars were turning the side he was on was fully red and he was on his phone talking to someone. After nipping my car thank God I swerved or it would have done extreme damage to my car he just waved his hands. I try to chase him down to let him know what he did but I couldn't catch him because he again ran another light and the oncoming cars again blew and abruptly stopped. In have A wife that's seven months pregnant and she is so frantic as well as I I had to find a safe place to pull over and regain my composure. He definitely has to do better this happened around 1p.m. today .please please please have safer drivers on the road .That was a scary encounter I hope nobody else has to encounter. Thanks a lot me driver we were going to the beach but knowing he is somewhere on the road we will opt to go back home my three kids in the back are a nervous wreck smh

Hi, as per the system, shipment of 10 cartons were handed to UPS HK (from Shenzhen) on 27 June 2018. The cargo was in HK for a few days before they were exported on 2 Jul. What was more ridiculous is that the cargo was shipped to Taiwan (destination country) and back to China on 3 July and still in there on 4 July. What's the point of having to pay for expedited delivery when it was taking more than a week and still not delivered.

I have been shipping my shipments out of Shenzhen and this delivery is getting out of hand. Feedback to UPS HK - and the lady Linda Evans is not really helpful at all.

I have had another shipment to the same customer via DHL - handled on 27 June and was delivered early this week.

Cargo is needed urgently and yet this logistic is getting out of hand. Please help. Thank you.

Name: Van Ngo
Date of the incident: 7/2/18 2:26pm
Tracking # 1Z37X3370307959543

I have order my lap top from finger hut online 6/21/18 which of course had to be delivered by UPS no problem, I never had a problem with UPS delivery until now. So as I track my package it stated it's going to be delivered on 7/2/18 from 9am-8pm. I then get a notification that my package was delivered 7/2/18 2:26pm . I find that really odd as I did not receive my package or heard a knock or anything at my door, when I was waiting and expecting for my package. I then started to panic remind you that I am 8 months pregnant and hormones is way out at this point. I then went to my office manager as I live in an apartment building. I asked my manager to look at the cameras maybe some one took it off my front door or something. As we seen the UPS guy come in to our gate went back and forth in the front for like 2 minutes didnt even try to go into the hall ways where the rest of the apts are at then he just dropped it off to apt #326 no even near my apt which is #426. As I went to apt #326 there goes my package with my full name, full mailing address, and my phone number. I dont understand how he can make that mistake. this is a couple of hundreds of dollars worth of a product which is a lap top. and he was just so careless and was ready to just leave so quickly. that is poor service especially for a big company name UPS. Hopefully you guys can track down who delivered this as he needs to be re trained or something. we order stuff that is expensive and you guys treat it like its nothing. how hard is it to look at the number? dont you guys take a picture of the package you leave at the porch? i bet you the address number doesnt match as he never came to my apt and we got him on camera. i was so upset for the rest of the night. spending hundreds of money when it almost went into someones else hands. i cannot believe this.

For several months my packages have been dropped off on the road at the end of my driveway. During inclement weather the packages have been soaked through with rain and snow because they have been left on the ground. Several times packages have fallen over into the actual road because of careless placement. I had a vacuum delivered by UPS and when I got home I saw it had been hit by a car. I edited the address and delivery instructions on all deliveries since to specifically state that packages should be delivered to my door but they continue to be left at the end of my driveway. I do not see any reason why my packages cannot be delivered directly to my door since USPS and Fedex have no problem properly delivering them there.

Ashley Blum
56547 111th Avenue
Minneiska, MN 55910

I received a shipment today for tracking #: 1z305y4w0318782395. The driver did not leave the package in a secure location. When I went to retrieve the package 5 minutes later, the box was damaged and the item was gone. I had to call amazon for a replacement. These delivery drivers failed to handle people packages with respect. This is unacceptable that I have to call for replacements when the driver should've done his job. I hate that amazon use this carrier as a way to ship to consumers. Of all the postal carriers, this is by far the worst of them all. Calling ups is no better, the agents that answer the phone are so quick to dismiss you like the problem is not their fault. I am not a happy customer for ups and refuse to use this service any more. Train your drivers to do the job properly or find someone who can.

I contacted Amazon to return five packages on Thurs., 6/28. Received Tracking info, prepared packages with this info and put them next to the door. I followed directions from Amazon that UPS would pick-up the following day, would bring mailing labels and that an adult needed to be present. I sat in my kitchen the entire day on Friday, 6/29. If I needed to leave the room, my mother stayed by the door to wait for pick-up. I went out on my front porch to water plants around 4:00 and found mailing stickers lying on the floor showing pick-up attempted. Your driver completely lied about the pick-up. He never even attempted to knock. There were three adults and two dogs at home the entire day, saying he attempted in any way, shape or form is a complete lie. I had the packages sitting next to the door waiting for driver. My mother or I were never four feet from the door. I'm furious with this driver and would like to know why you would even hire someone like this who is to lazy to do his job. (he also has left packages in the rain because he is so lazy he can't put them on the porch- two boxes were so wet that they fell apart and I had to bring in the contents piece by piece-luckily for your company nothing was damaged). I called the customer service line as soon as I saw the labels lying on the porch. They had someone from the local UPS center call me. He said driver was no longer in the area and I would have to wait until Monday. I told him this was not my error, his driver was at fault and asked for his supervisor. He said he was the only supervisor there. He also told me I didn't need to be home, just leave the packages outside for pick-up. This is not the instructions given to me by Amazon, which I have a print-out of. I'm sure you are completely familiar with Amazon's return instructions. Two of the packages contain dresses which I paid $250 each for. Would you just leave them outside for pick-up? This was not acceptable to me, I needed these packages picked up Friday, 6/29 as promised. I waited another hour and called customer service again and was again told someone would call me back within the hour, but no one called the second time. Here are two of the tracking numbers: 1Z67630Y7806262274 & - 1Z67630Y7806317563, the names on the returns are Donna Lipari and Elsie Bernier. Our phone contact number is [protected]. I'm sure you find the other three tracking numbers in your system. Resolution: My five packages picked up on Monday, July 2nd. - Driver apologize to you and I for lying to both of us by stating that pick-up was attempted - Immediate reimbursement for the $6.00 per package charge times five packages for a total of $30.00 as my paperwork states my packages would be picked the following business day and they were not due to driver error - and now that I have been instructed by your local supervisor to leave my packages outside, this means you are now completely responsible for any damage to the items in these packages. Your driver's negligence has cost me time and money because my packages were not picked up on 6/29. I will notify you if additional charges occur due to this incident.

Today at 11:35 at CVS located at 3502 SE MILITARY DR., San Antonio, TX, a UPS driver parallel park and took up to handicapp parking spaces. When I informed him his response was I left two open. If four people that were handicapped pull up only two would be able to park. It is small parking lot he could have move down some. He was not the regular driver for the route.

Took a package to be overnighted from the Albuquerque shipping. Rude woman, Paula, at the shipping counter berated me for coming to the counter with the box taped up. Told me not to come back to the facility unless the box is open for inspection. Handed her my drivers license she stuck it on her register then rudely barked at me "I need your drivers license "
I replied she had it, after I paid she dropped the cards in front of my outstretched hand. Package was NOT marked overnight paid $130.51 and it didn't make it. This took place on 6/14 and still waiting for a refund, they have lied and delayed every step of the way. Dumped me on hold on 3 separate phone calls. Being another 2 weeks for refund. Box returned stained like someone poured liquid over it, damaged, broken open. This was a suit for a funeral and UPS FAILED miserably. Oh and because I dared to complain I have been getting the shaft because that is how UPS operates. If they were serving you food they would spit in...that is the spirit of this company and nothing they have done has shown me anything different.

June 27, 2018
I got a notice that my package is being left at a UPS Access Point
I'm an electrical contractor and have items delivered to my home occasionally. I don't and never have had an issue with packages left at my address. Now I have to go 5 to 8 miles out of way to get it and bring to my customer costing me time and money. How do I arrange for this not to happen anymore?

Thank You

Unfortunately I do not have the drivers name but my Address is 7120 Turkey Creek Rd. Plant city fl. She regularly drives that route. I recently I had a lady UPS driver try to deliver a package that was not mine on two separate occasions. Granted, the names on the packages were similar to mine and the address was similar as well, but packages were not mine. When addressing the driver I got a less than pleasant attitude. Now, on three separate occasions she has sent packages that actually belong to me back to sender as undeliverable. Not even attempting to deliver them to my residence. I feel as if she is singling out my household and refusing to deliver my packages (which contain important medication for my 3 year old that I cannot get without having UPS deliver it).
Please let me know if I can do anything to provide anymore information.

June 26, 2018, Tuesday. While driving on Greaves Way heading south, UPS driver (driving truck with license plate number C45946C) at about 410 pm, coming from Clear Creek Rd, makes right turn onto Greaves Way (does this while Greaves Way light is turned green). I was following a minivan on Greaves Way and UPS driver cut me off because right lane he was on was going to be a right turn only lane and he needed to get on left lane.