UPS review: The truth about ups 383

I have not read all the complaints here but I assume anyone will be furious if this happens to you. My parcel arrived in New Zealand and passed customs then was shipped back to Hawaii then flown to Australia and arrived back to New Zealand and passed customs again. Parcel stayed in their depot for 2 days until I decided to call for its delivery date. I was surprised that I was being slapped a NZ$198 customs tax?! To make a long story short, i grudgingly agreed to pay the tax but said to myself never again to buy from an Ebay seller who uses UPS as their courie! Below is my parcel's tracking history:

1Z179W706703842669
Updated: 23/12/2014 21:10 Eastern Time

In Transit: On Time
Out for Delivery

Delivered

Change Delivery
Request Status Updates
Scheduled Delivery:
Monday, 29/12/2014, By End of Day
Last Location:
Auckland, New Zealand, Monday, 22/12/2014

Shipment Progress
What's this?
Location Date Local Time Activity
Auckland, New Zealand 22/12/2014 19:45 Warehouse Scan
22/12/2014 10:54 Your package is being held for payment of duty and tax. / Your package was released by the clearing agency.
Auckland, New Zealand 21/12/2014 12:13 Import Scan
Botany, Australia 20/12/2014 13:00 Departure Scan
Botany, Australia 19/12/2014 16:30 Arrival Scan
Honolulu, HI, United States 18/12/2014 10:16 Departure Scan
18/12/2014 8:31 Arrival Scan
Louisville, KY, United States 18/12/2014 3:58 Departure Scan
Auckland, New Zealand 18/12/2014 9:22 Your package is being held for payment of duty and tax.
18/12/2014 9:22 Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency.
Louisville, KY, United States 17/12/2014 9:28 Arrival Scan
Windsor Locks, CT, United States 17/12/2014 7:22 Departure Scan
17/12/2014 0:11 Arrival Scan
Warwick, RI, United States 16/12/2014 21:57 Departure Scan
17/12/2014 14:23 Your package is at the clearing agency awaiting final release.
Warwick, RI, United States 16/12/2014 18:07 Origin Scan
United States 16/12/2014 16:25 Order Processed: Ready for UPS

Additional Information
Shipped/Billed On:16/12/2014Type:PackageWeight:1.00 lb

Shipping Information

How unlucky I am. I was the last poster and this is happening to me again. 😂
Bought an item at Amazon and shipped via I-parcel. An affiliate courier of UPS?! My parcel has been sitting in their warehouse here in New Zealand from the 26th of December. It's 4.37 PM here and I lost hope of receiving my parcel ( non-taxable) before the year 2014 ends. Tracking history below.

Track Your Package
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Tracking Package

Welcome to i-parcel. If you're tracking a package, please enter your number here.
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Details:
Package to: Christchurch NZ
Current Status: Consolidation Arrived - Pending Customs Clearance and inbound scan

Tracking Events
Event Event Date City State / Province Country Code
Consolidation Arrived - Pending Customs Clearance and inbound scan 12/26/2014 6:02:00 PM NZ
Exported i-Parcel and in transit to country of destination 12/20/2014 1:47:00 AM Los Angeles US
Received at i-Parcel 12/19/2014 2:26:41 PM Los Angeles US
Your shipment has been flagged for review of the contents prior to export 12/19/2014 1:22:57 AM Edison US
Package details received electronically from Seller 12/19/2014 1:22:47 AM

Tired of delivery person for UPS (Tim Berger) throwing packages on our porch or yard. In past 2 weeks I have observed him throwing packages three times. That's not counting pa packages thrown in yard before. Why can't he blow horn or knock on door...

UPS CUSTOMER SERVICES REPRESENTATIVES ARE DOWNRIGHT USELESS LIARS! They seem to do everything to avoid servicing the customer.

I am a diabetic on insulin and absolutely needed my insulin pump delivered by Saturday as promised by UPS as I was going on vacation first thing Monday morning. My trip was delayed and my health compromised because UPS did not deliver my package by the day promised.

Below is a call log on this Saturday between UPS and I as well as the company that requested the shipment:

Time 1108 (37m UPS phone call) Tanisha - the apartment # was missing. I explained the address is not an apartment and provided the suite #100 which I had provided when the order was placed. She said she cannot have it shipped again until Monday. I explained I need it before then. She will have supervisor call back.

Time 1154 (1m UPS phone call) Nick - called right back and said the driver will be back between now and 1500. I asked if there was anything else I could provide to ensure the delivery will happen. She said no, they just needed the suite #.

Time 1544 (25m UPS phone call) Andrew - He started by asking for my apartment #. I explained I already spoke with someone & provided the suite # & provided the info from the above 2 calls. He said the center is closed until Monday. I asked to speak with a supervisor but he said they will just tell me the same thing. I insisted because I needed this package by Sunday. He said he would transfer me to a supervisor but I reached a voice mail & left a message.

Time 1844 (34m UPS phone call) Chanelle - I asked for the package to be delivery to be shipped to a different address. Medtronic would have to make that change. I asked to speak with a supervisor but she said they're only here Mon-Fri. I explained I've been told something different every time I've called & demanded to speak with a supervisor otherwise I would file a complaint with UPS, BBB, & start an online campaign to tell the WWW about this experience. She put me on hold. After holding she said her supervisor is not available now but can call back w/in an hour. I explained that earlier today a supervisor never called me back and asked why I should believe her now. She said a supervisor would call back w/in an hour. I asked if there was any chance it would take >1 hour to call me back. She said no, I will be called w/in an hour.

Time 1924 (39m Medtronic phone call) called Medtronic Kris - She called UPS to see if they can fwd the package to my vacation destination or hold for Monday morning. UPS will hold for Monday morning at 1800 N Main. ST. and I can pick up as early as 0730.

A UPS supervisor did not call back. Chanelle from UPS broke her promise. My overall results from these phone calls w/UPS this day was the customer service representatives do not have the sufficient knowledge of how to do their job by telling me they will have the package delivered nor do they have sufficient knowledge of their own department (some rep's say a supervisor will call back others say there is no supervisor on the weekend).

I will do anything I can to avoid using UPS shipping ever again mainly because of this experience. I have and will continue to tell anyone who asks me about shipping methods to avoid UPS at all costs.

Just review all the postings iterated on this Complaint Board and it’s evident the senior management and Board of Directors of UPS could not care less about customer satisfaction, basic performance standards, good business practices/accountability. When will UPS face real competition? That’s when (possibility) they might pay some attention to the loss revenues! Meanwhile since this corporation is behaving like a public utility, it needs to be investigated by federal and state governments.

My story: I live up in a doormanless 5-floor walk-up in NYC. The regular UPS driver refuses to deliver packages to my door (I should add I’m a 65+ handicapped person). The UPS District manager has assigned delivery of my packages to another driver who is resentful, careless and spiteful, which means I get my shipments at the end of the day and sometimes delivery is delayed for days. This has been going on for over 5 years. The district office, instead of helping me pinpoint delivery time/date (not necessarily reflecting the tracking schedule) “cover up” for the supervisors, deliverymen, and the DM. My complaints have fallen on deaf ears. I finally reached the Director of Custom Complaints in Atlanta (UPS HQ), Jessica Paxton, [protected]. She promised the situation would be resolved. At last! No, didn’t happen. The formal complaint went to the Regional Manager who assigned it to the same DM who’s been screwing up all along.
Her answer is the complaint will be resolved by the Region, and there’s nothing she can do. My question: who’s watching the “henhouse” as the fox is stealing off with the chickens? Whos; accountable in the UPS hierarchy to right the wrongs

Hi i just spoke a manger called Phique i was complaining about an item that didnt turn up on the day and she was extremely ignorant she was talking over me was very unfriendly was not letting me speak just damn right ignorant how do you have people like this working for your company there a way in talking to people and this respectful respectfulness is completely unexceptionable i said if keeps talking the way she is will refuse to use your service again there's different company i can use but i use ups how there she talk to me like im a peace of crap im a customer require a certain customer service that's respectful and appreciate some courtesy when i call up and speak to a manger what kind of business are you running at ups having people like that working for your company i was calling up because i had a day off work waiting for a delivery that did not turn up and lost a days wages because of it and she didn't have a care in the world she could not care less about what i was saying. She then hung the phone up on me my blood is boiling right know i work in customer services and i would never treat customers like this and she is working for a big company like ups. Ups should be ashamed off them self for running a services like this. If you don't deal with this complaint i will not leave this matter until its dealt with. My name is
Russell Tanner my number is [protected] and im wondering if people should use this service again and the women Phique who i spoke to was from the Philippine

UPS drivers work extremely hard in most cases. For the majority of these complaint you all sound like cry babies with a little to much time on your hands. You try doing the job and see how well you do. It is a free country use the USPS I heard they can use the business and money to keep them from going under.

Every time ups delivers something to my house they leave it setting at my garage door instead of walking up a few steps and leaving it at the front door! Several times I have almost backed over them in fact I did once but not all the way which did not damage it... it was a grandfather clock.. and yesterday Dec 21st 2015 they delivered a box which was suppose to be a surprise Christmas present for someone but needless to say it won't be a surprise for them now. I just wish the delivery person would do their job right! If I can help it I don't use ups because of this but sometimes I don't have a choice!

That explains how "Selena" must be keeping her job, and why she is so arrogant! She's blowing the boss. I was just informed that the tracking info we see thru the online package tracker is FABRICATED by UPS when a package should logically be there but has not actually been scanned in. GOOD TO KNOW they are lying to us even about the location of our packages. I'm ready to go back to traveling to a freaking store to shop!

On 1/28/11 at 6:30pm my package had not yet arrived, UPS customer service said to just wait the package will come. I checked the website and the package was delivered to the UPS local site at 7:00am that morning, that UPS location is 15 minutes from my home. At 7:30pm, still no package, I checked UPs website and they listed my package as undeliverable beyond UPS control. I was home all afternoon waiting, the weather was clear, the roads were clear of snow...WHAT was beyond their control?

The customer service department would tell me nothing, no answers as to why my package wasn't delivered.

HORRIBLE DELIVERY SERVICE & CUSTOMER SERVICE. I am calling Vendor and telling them to switch to FEDEX or USPS! Never Again!

Well, we have the same terrible experience with UPS. Recently, we ordered a TV form New York ; we checked on line and the delivery was scheduled for today the 21st of December. We waited the entire day, we called a first time around 5 PM and they ensured us that it was out for delivery. Nothing at 7 PM. We called back. Again, they confirmed the delivery. But 8 pm and nothing. We called back. Nothing at 9:30PM. We called back and there was no longer any customer service available. Basically, there is no any customer service with UPS. They don't know where their packages are, the routings are poorly done (why do they have to give a 12 hour window for a delivery?). Can't they just schedule an area for the morning and one for the evening ? This service is the worst. And they don't even try to help you. As soon as you call them, there is this "automated" response from the customer service representative : "We don't know; it is out for delivery". And there is no way to reach the driver. Incompetence at its highest peak. Poor, poor business. From now on, I will avoid at all costs UPS.

UPS has cut their workforce to where they can no longer service thier customers. They quietly train their employees to cover up service failures by logging in the delivery as no such #, no such person, or their most common, delivery rescheduled at customers request. On days of difficult weather they cut every third route and have 1/3 of the work on each drivers trucks as emergency conditions. The customer is now secondary, profits are their first priority, even if thats at the customers expense.

Ups tried to deliver a package one day that needed a signature, left me a message when they would try deliver again. I was home and waiting, when online they left a message saying they did not have my apt #. I have had this happen before and I believe they use it as an excuse. They could not confirm when it would get delivered. Really crappy customer service. No where on their website can you file a complaint. What do they think, if there is no where to submit a complaint they don't exist? I will never choose them again as a carrier.

The ups delivery (what a joke) person has a grudge. 4 times I have made formal complaints of not getting my package. Instead I get a note on the door. Even after filling out and signing, the next day a new note appears. The 3rd day, you get to go pick it up. This driver is union. and they don't care. THEY DO NOT DELIVER.

this is discrimination, this is harrassment. This is one company screaming for a class action suit. A neighbor has witnessed that same driver does not carry the package up, does not knock or ring bell, simply puts a new note on the door to replace the one he takes down and apparently throws away.

I ordered from a catalog, one week later I received a recording from UPS. The recording informed me that me package needed a signature and it will be delivered on 10-01-09 between 8 am and 7 pm. I waited at home the entire day and no package. I used the traking system and it showed it on time to be delivered 10/01/09. Now I guess I waste another day sitting around waiting for my package.

Not happy

Cliff McDonald

Trying to receive a package through UPS is an odyssey. Drivers make no effort to deliver packages to apartment buildings unless the intended recipient is standing on the doorstep waiting.

Customer service over the phone is even worse. Any problems with delivery they automatically blame the sender or the person who placed the order. Every time I've had problems with delivery i was told to contact the shipper to rectify the sender who cannot change anything because UPS will not allow changes to the delivery.

Furthermore, customer service representatives make no effort to actually help solve the problem. The only solution they seem to be able to offer is to pick the package up at the nearest center. For most, that is more than a simple drive down the street. Also it rather defeats the purpose of at-home delivery.

I've ordered an item from Amazon. UPS is the carrier. I tracked my package and it said that it was en route. The scheduled delivery was November 23, 2011. I waited for my package. At 6:20 pm of that date, I tracked my package in Amazon and it said failure to deliver secondary to external factors. I tracked in the UPS site and it said that they missed my package in the facility. How could they do that? I expected that they would deliver the next business day but they did not. It was their fault that my package was missed and they did not even attempt to deliver the next business day. I dont live far from their facility. I waited for nothing.

I ordered this on April 2nd, 2013 From Hessen Antique website. I had much trouble bringing it across into Canada because Canada Customs where being jerks.

I got a call on Thursday, April 4th, 2013 from UPS saying, "Canada Customs wants to know who your broker is for this shipment? and do you have a broker? or do you need us?" I found this strange because I have purchased stuff from this dealer before and no problems, and UPS has no problem brokered for me (and it is not against the Canadian law to posses this only when it it used for a hate group) and I am a collector of movies and books and artifacts on the war. Well, I get fifty million questions asked what the nature of it is for personal or what? I told them I am a collector, well Canada Customs then wanted their duty right on the spot to pay for the duty and again this is funny, UPS usually sends the bill to me via the mail. Then some how my payment seems to not go through and my card that is on files was somehow copied down wrong I gave UPS my info and all of a sudden there was this funny thing showing up on their tracking system that says I need power or attorney in order to get this into Canada. I had to fight for that as well. See below

UPS tracking on My WW2 stuff strange.

Winnipeg, MB, CA
04/08/2013 10:00 P.M.
Departure Scan

Winnipeg, MB, CA
04/05/2013 7:11 P.M.
Import Scan

04/05/2013 2:52 P.M.
Arrival Scan

Fredericton, NB, CA
04/05/2013 4:38 P.M.
Power of attorney documentation is missing and is required for clearance

Fargo, ND, US
04/05/2013 9:44 A.M.
Departure Scan
04/05/2

So I had to fight with this again UPS asking if it was for personal reasons, I said yes, I am a big world war 2 collector and why does one need power of attorney for world war 2 stuff? I was told that the documentation was needed to bring it into Canada. I fought won. Then UPS all of a sudden my payment was not god enough they had my payment number down wrong. Finally after a hassle and headache on Monday it got cleared. Was delivered today. Like as if I am going to walk down the streets of Olds, Alberta with a Putsch me and 90year old people. LOL what are they smoking? Here is the Canadian law for bringing in any stuff like this into Canada.

Canada has no legislation specifically restricting the ownership, display, purchase, import or export of Nazi flags. However sections 318-320 of the Criminal Code, [8] adopted by Canada's parliament in 1970 and based in large part on the 1965 Cohen Committee recommendations, [9] provide law enforcement agencies with broad scope to intervene if such flags are used to communicate hatred in a public place (particularly sections 319(1), 319(2), and 319(7).[9]

Andrew Kelly

Today, June 20, 2008, a UPS driver was driving in our neighborhood at dangerously high speeds. The usual driver is efficient and quickly runs her route, but today, I believe a different driver was on this route. Our neighborhood has many children, whom play in the streets. It was impossible to get any identification on the truck because the driver made it to the end of the street so quickly and turned the corner, we could not get any info. The truck was actually blowing black smoke. I am still contemplating contacting the local police department to file a complaint.

We live on Manden Lane in Pooler, Georgia, 31322. The driver left our street and turned left on Manden Road. This occurred at approximately 6:05 p.m.

I sent out a parcel to Venezuela on the 07/07/2008 on an Express Saver.
This parcel was for a friend’s birthday on the 16/07/2008.
A week later a contacted UPS to find out where the parcel was, UPS said that they would have to contact the forwarder in Venezuela and they would came back to me.
They never did, I called again and they told me that they needed 8 days to investigate the situation, 10 days later and I was still waiting for the response. I kept calling and every time I was told “I am sorry sir but I will have to contact the investigation team, I will call you strait back”.
Again they never did.
Yesterday 20th August 2008 the company that I work for got an invoice to pay £94.14 for the delivery to Venezuela, when I paid cash on collection of the parcel.
the last thing that they did was to contact my friend in Venezuela to ask if the parcel was delivered.
Final result his that the parcel is still not delivered and they roan the surprise because they contacted my friend.

Sent valuables, they packed it and they broke. I insured for $4000.00. They refused my invoices and denied my claim after 3 months. They had pictures of the damaged boxes, then they took the boxes. THE KEY TO SUCCESS: http://www.pressroom.ups.com/About+UPS/UPS+Leadership/Leaders

go to this link and use every first initial lastname@UPS.com. Email everyone of of the leadership team with your story. I had someone on the phone in 10 minutes. I only got 30% of the loss, but that was better than nothing.

EVERYONE EMAIL ALL OF THEM, OFTEN! They have to acknowledge their lack of customer service. I have used USPS since then with no incident!

Ordered something. Paid extra for expedited delivery. All day on Friday, the UPS.com tracking said "Package is out for delivery for delivery TODAY". 7pm rolls around, no package, same info on tracking page. I call. They say: "Yep, still coming, they deliver as late as 9 or even later." I say, "Can you check that they REALLY have the package on the truck". I wait on hold. Answer "Yep, he just has 2 more deliveries, then you". Great. 10 pm rolls around. No package. I check the website. It has rescinded the delivery date. Now it says "delivery Monday" (3 days away). I submit a complaint, and their web page after submission comes back with some error code and has trashed my big long explanation.

Next day I call again. They claim "It was scanned as if it was in the truck for delivery but wasn't". Right. I'm supposed to believe that? I say "Well, I need that package today. You promised it yesterday. How can I get it?" Answer "You can't". I say, "so you're saying there's no power on earth that will enable me to get my package? That you simply won't do the right thing like FedEx has for me before?" Answer: "(silence). Is there anything else I can help you with today?". Now it's late on Monday and I STILL haven't received my package.

When I finally got a response from my web complaint, it was basically, leave us alone, we don't know anything, blame the shipper:

"Thank you for contacting us. I have checked the status of your shipment in our tracking system. Unfortunately, our tracking system does not indicate the reason for the delay. Please kindly be aware that the shipment date, Saturdays, Sundays, and holidays are not considered transit days.

Based upon the type of service your shipper selected, I am unable to investigate this situation any further. Instead, the shipper has requested that you contact them directly regarding any delivery or service issues.

I am sorry that I am unable to assist you with this matter, and I apologize for any frustration you have experienced with this shipment. Please contact your shipper for additional assistance.

Please contact us if you need any additional assistance."

You said you paid extra for expedited delivery. How did the person you paid ship it? The tracking number will tell how it was shipped.

UPS ground is not expedited. It is standard delivery. If you paid for expedited and got standard, your complaint is with the person who shipped it, not UPS.

According to UPS and based upon the type of service your shipper selected, the shipper has requested that you contact them directly regarding any delivery or service issues.

I am disabled so i've had to order all my xmas gifts online. I ordered a med gray and black cashmere sweater and a black cashmere scarf for my daughter and it never arrivd. I checked the routing with ups and they said they delievered it. we have searched all over and assked the neighbors- nothing. I am not sure if it is macys fault or that of ups. we live in a neighborhood where the houses are far apart and we have a private police force. it is not a place where stealing takes place.

6 boxes shipped to potential investors, each containing a prototype that took us weeks to build. I personally packed each as if it was nitroglycerin.
Box 1 arrived with no external damage, although a well-protected part was broken in half. I did not file a claim on this one.
Box 2 arrived with no external damage, although the packing material was missing, the product had been disassembled and its parts were scattered throughout the box.
I filed a claim but their making me jump through hoops, asking for pictures, the invoice, a packing list, their tracking number, my account number and my shipper ID, all of which I’ve been mailing one at a time because each time they get what they asked for they ask for something more. I’m mailing these because after spending an hour trying to send it using the electronic link they emailed, I called only to find out it doesn’t work.
Box 3 arrived looking like a used piñata, the bubble wrap I personally wrapped around and taped to the prototype was gone, the prototype disassembled and its parts were scattered through out the box.
I filed a claim and UPS sent a driver out to inspect it. A couple days latter a UPS customer service rep. called, she said, “I’m sorry your box was damaged in shipment, unfortunately your claim has been denied because the box you used does not meet UPS standards.” The confirmation email stated the box was not strong enough to hold the 8-pound item.
The other 3 arrived without damage.
A few days latter they emailed 4 credit card adjustment notices, 3 dimensional weight adjustments ($22.16, $13.00 $16.22), and 1 address correction charge ($10.00).
All 6 boxes were clearly marked 18x18x16, but UPS measured 19x18x17, 18x17x17 and 19x18x17. After several back and forth emails they issued credits on 2, they’re not retuning my emails regarding the other 2.
Concerned that one of their employees was stealing my invention, I called customers service, after telling my story, the rep. said “Sorry your boxes were damaged in shipment, you can file a claim on line or if you like I can help you.” Sensing I was upset he transferred my call to a higher-up. After telling her my story she said, “Sorry your boxes were damaged in shipment, you can file a claim on line or if you like I can help you.”
UPS gets away with this because they can, if one of my customers complains I fix it, when theirs complain they say “Sorry…can’t do anything for you, it’s ok if you fire us, our system is set up to make more money with less customers.
If only there was law firm willing to after these crooks and make them pay back the millions they’re stealing from us with their fraudulent measurements and insurance fees for claims they deny at their discretion.
Isn’t it a crying shame our only recourse is posting UPS Sucks stories, I’m posting mine hoping it will help me get over it and go on to more important matters, like finding a few potential investors to replace the ones UPS lost.

Shipped a package UPS CT to GA, with it I bought a $5 three guarantee delivery. Package arrived two days late. UPS said not guaranteed for adverse weather. Why am I buying a guaranteed delivery for $5 if you will not take responsibility and guarantee it.
UPS did not give refund and also did not even refund $5 for the cost of guarantee.
UPS, sells a guarantee for $5 and has a 100% return on that service. Does not have to get there on time and do not have to refund anything.
Lets not use UPS anymore.

The disclaimer "due to adverse weather" is standard. That's why it is never wise to purchase these "guarantees" or the insurance they sell you, etc. You will usually be denied, at their whim when attempting to collect. Now you know. By the way, UPS is having some real problems of late and are attempting to blame it all on the "weather." The real problem is management from the top and union workers on the bottom who could care less about doing a good job. Combined, both of these are causing the problems at UPS. Best to ship anything with FedEx anyway. Much better and more reliable.

Attempted Deliver Case of Wine ... day after day they deliver at 12-1PM ... no one home ~ would not accept neighbors signing or people working on the property. Caused wine to sit in 100 degree temps on a truck for 2 days. Refused to deliver later in the day ... why not? Spent 3 hours on the phone with UPS.

Then they wanted me to drive over 30 miles to pick it up. They really do not care ... what is amazing they will deliver Amazon books from 4-7PM to our neighborhood, but wine can only come when no one is home.

I so agree, I paid 31.05 for a next day air package only to have it arrive at the same time a ground package I sent the day before, for 5.00 according to them it was raining and so it was delayed! you have to be kidding me! a hurricane maybe, but rain, so they screwed me out of 25.00 which is non-refundable due to weather...from now on I will be using FEDEX a little rain never slows them down and if it is late...they have no problem refunding your money!

We recently sent a package to our accountant containing important tax records through UPS . They unilaterally changed the address from a business to a vacant apartment. They were lax in their efforts to try to recover the package. Now they tell us they can only reimburse us for the COST OF THE INK to reproduce those documents. They will not even refund the cost to send the package!

You may want to warn your audience NOT to use UPS for important documents. I was told that they regularly and often change the delivery addresses without contacting the sender or receiving party. Incidentally, both our phone numbers were on this package.

There may also be fraud involved here. When the receiver sees that documents are being sent to accounting firms, this is an opportunity for identity theft by purposely sending packages to vacant apartments/businesses where they can be intercepted.

Vendors have been shipping things to me by UPS several times over the last few years and I have always been surprised by UPS's astonishing incompetence and lack of desire to give a good service. Just two weeks ago, the UPS driver buzzed, I responded, put on my boots, came out and he was gone. He couldn't wait the 30 seconds that it took me to put on my boots. Just yesterday, a package never arrived (is it lost?) and UPS claimed they had tried to contact me about it - I guess they used smoke signals, they certainly didn't try my phone or email address. In fact, most of the packages that are sent to me by UPS have to be picked up at the UPS center because the drivers somehow cannot find the way to my office. And just a couple of months ago the package came broken and as I refused to take it in all I got from the driver was a dirty look - how about an apology? With all the inefficiencies of the USPS, I much prefer to deal with them than UPS. It is a mystery to me that UPS is still the biggest delivery company in the US.

I think all of America should boycott UPS until when and if they reform their despicable business practices. Today is just the latest in a long string of shoddy business practices by UPS. I have been waiting for a package that was supposed t be delivered 10 days ago, still not here. Called every day and assured with 100% certainty the package is en route and will be delivered today. Still no package. When my father died last year, I shipped some of his belongings to my home and insured each box for $500. When they arrived items were shattered in each box. I filed a claim with UPS and they denied covered because they said "I didn't package the box appropriately" although each item was individually wrapped in bubble wrap and filled the box with peanuts. This should be illegal.

Did they deny your claim because it wasnt insured for $4000?

We issued a UPS call-tag for a new piece of medical equipment at a customers site in TX. UPS did pick-up the package. We received a call from our customer asking if we ever got it back and we said no. We then called UPS and filed a lost package claim. Somehow the package ended up in UT and was rerouted to our location in NY. When we received the unit back it was not in it's original custom box but in a smaller box with no packing. The new unit was now badly damaged and unrepairable. We went through the process and filed a damage claim. They wanted to just try resolving it over the phone by sending pictures but we insisted a rep come to our location. The rep acted very arogant but did admit that they did screw up. Long story short, they denied our claim! This was a $4, 000 piece of equipment and now we are out the costs and had to replace the unit for our customer. We also have a FedEx service and have had no troubles. We will be switching all of our services to FedEx. This company is terrible! The year they went public is when they started going down hill. They only seem to care about pleasing their shareholders and not their customers! That is a fact!

Due to wrong address they could not deliver package and sent a postcard to pick up at local shipping center. Card said open 9-5:30 M-F.
Arrived at 1 and sign on door said closed 10-3 M-F due to cut back. Drove 1 hour round trip and 30 miles total. Complained to Corporate about use of erroneous post card information and the great inconvenience to me.
They only forwarded complaint to the Petaluma facility for resolution. Phone call on my answering machine said: "The sign on the door is correct"...That was all.

It is true, as stated elsewhere by an employee, they are arrogant, indifferent and have no interest in proper customer care. Employees get into management from the entry ranks with no proper training?

I found the phone call stupid and insulting. I will avoid use of UPS from now on.

So next time make sure your address is correct.

UPS lost my large 35 lb package and are now giving me the run around in attempts to avoid compensating me for my losses. I filled a proper claim but they voided it because they claim I never shipping it even though the tracking says it made it all the way to New Jersey before it got lost. Explain that one to me. Beware of ups and their corrupt business practices.

Their online "create a shipment" system is very tricky. Due to a change in the weight of a package I was shipping to CA, the system dropped my Saturday delivery request.

My customer was angry and I had to refund her money. But I'm still out $145 to UPS for a NON-SHIPMENT. Even though I requested an intercept the package went to Hollister, CA they did nothing.

I offered to upgrade and PAY the extra to get the package delivered on Saturday, but they said they couldn't do that.

They take the time to measure and weigh your package so they can charge you extra if your numbers are off, but they won't do anything to help you if the delivery instructions are wrong, even if its their fault.

I sent a box of medical supplies to my father (from nm to ny) with (supposedly) guaranteed delivery in 2 days. shipped on thursday, to be delivered saturday. it didn't arrive for 5 days. when I complained and tried to find out where exactly the package was, one of the agents I spoke to told me that the reason it hadn't been delivered on saturday is that it hadn't been accepted for shipment until friday, therefore 2 business days from that day was tuesday. I said that it was printed quite clearly on the shipping label that it was to be delivered on saturday, and then the agent had the gall to tell me that the ups customer center that I went to (an actual ups place, not a "store") — that weighed my package, took my money, printed the label, and was clearly doing a lot of business that day — was "closed" and therefore the entire process I went through was fictional. could not have taken place even though I have a printed label saying it did.
I am still trying to get my money back.
I used to have a good local driver who paid attention to the fact that I have a fenced yard with dogs, and that it takes me a minute or two to get to the gate once he honked. for the last several years though, the driver never even bothers to honk, just sticks a note on the gate and disappears.
I will never use ups again.

-1st packed UPS delivery to other address
- 2nd packed take 8 days delivery while paid for 3 days delivery. I don't want to lost 2nd packed. Then I change delivery to UPS access point. They took my packed around the county, from my city, to other city for 3 days then go back my city and delivery. I paid 3 days services. They take 8 days with out refund. This is 6th time i got problems from UPS, which never happen with Fedex or USPS. How could they do business like that?