UpWork’s earns a 4.3-star rating from 355 reviews, showing that the majority of freelancers and clients are very satisfied with platform experience.
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Account suspended without any explanation
Hi I was working on an active job and suddenly out of nowhere my account got suspended and there was no case even of Payment Policies not obeying. I didn't have any such discussion. Submitted my request to Support Team couple of times now with no response or update till date.
I am helpless as have no clue what needs to be done next. Is there any better way of communicating directly or else if they can reach to me
Account suspension
Upwork support people, suspended my account and now they will going to close it:
- Problem is with payment outside the Upwork.
First of all, Upwork support people suggest me to go for the payment outside of Upwork.
Second, Payment outside has been made, but not me and not on my account.
They suspended my account just for talking about paypal, without any good evidence. They do not want to admit their mistakes and Upwork support people protect each other, even if they do not have concrete evidence for their conclusion. They just concluded at their own.
Upwork support helper suggest me to go for the paypment with the client outside Upwork. Please find attached documents
They told me that they closed my account because I accepted the payment, at first. But then, after I proofed my self, that I didn't they do not want to change their mind, because they protect them self. They even told me that simple attempt can be enough to suspend account. I tried to ask according to which rule is attempt illegal, but didn't get the answer.
In section of Upwork are working people who do not know how to do their job, people who do not know what's mistake and they do not want to accept their mistakes.
If you do not believe me, please check their test scores on Upwork. Their score is around average or bellow it.
Best regards,
Toma
Payment reversed by upwork after complete the project with 5 star rating and review
I have completed my project with 5 star rating and good review but client refund his payment from upwork. than upwork reversed my whole project payment and give to client.
I want my payment from upwork.
contract id: [protected]
client: avi gal
Contact url:https://www.upwork.com/jobs/~0174214de56052ae13
client skype id:avigaltel1
Fraudulent website!
I used UpWork three times and worked as a freelancer. First time when I completed my work I had some difficulties with receiving the payment, but in the end I got my money. Second time I got only partial payment and was totally ignored by a person which hired me.
The third time I received no money at all. I contacted UpWork customer service and explained what happened and asked for help. They did nothing at all and my issue was never resolved. I sent them numerous emails and then they just blocked me and later deleted my account!
So think twice and better do not use this service.
Dreadful website!
I was searching for a job as a freelancer and joined www.upwork.com. Then I received a message from a person which said he was working for reputable a company and they needed someone to make a new website for them. I was so happy and agreed. Then I was interviewed on Skype by that person and he said my skills and previous works were great, so he hired me. Few hours later he asked me to go out. I told him that I don't want to go anywhere and he offered me money! He said that he was lonely and wanted to spend a night with me and asked if $500 was ok or I wanted more! This maniac found me on UpWork! Beware!
Beware of Upwork.
The way UpWork runs a business is absolutely terrible! I needed to make a website, so I've decided to try this site and I was hoping to find a professional, who would help me. When he finished his job I was absolutely terrified! My site looked terrible and I had to pay and make another one! I suggest everyone to stay away from this place. Upwork customer service doesn't really care how professional their freelancers are, they want only money! As a business owner I will never use this website ever again!
Avoid this site at any cost!
This website looks professional and polished, but later you realize that UpWork is absolutely horrible. This site do not appreciate their freelancers and they will make you feel horrible, even though they get their money from freelancers. Their ranking system is extremely ridiculous and it punishes freelancers if the client doesn't leave feedback's! If you make any mistakes, you will never get Job Success scores. And once you are below 90% you will never get a job again. Their system always crashes and the message system breaks down almost every day! So if you miss a job offer, you will also be punished. Avoid this site at any cost!
They are fraud, same is happen to me also. They only motivating monthly subscription user. please join with me we will raise legal notification against them.
Do not refund the money
They have not refund our $1, 000 back to us for 10 days now. Every time, we call they give us a date for the refund with not money back in our account. They blatantly lie to you on the phone over and over again. They are scan artists. They want to keep the money. They are crooks...WE WILL NOT WORK WITH THEM EVER AGAIN!
Login Expired with no reason
I friend of mine recommended me Elance.com and I tried to use it. I was trying to authenticate my credit card, I was charged to authenticate it and now I can't even log in at Elance.com. I always receive the same message saying: "Your Elance account is expired". I made 3 requests at Elance Customer Support and didn't receive any contact from them. I tried to call them and they said they don't know what happened and they will return my contact in 48 hours. That's really a problem because I am about to loose a job opportunity because my boos was willing to pay me by Elance and now my account is expired!? That's seems to be scam, All my requests are ignored and you CHARGED my credit card. That's a shame.
non payment
My client recently sent me my weekly payment through elance. So, like the usual, I went ahead and made a withdrawal. Now ive been monitoring my request for funds transfer which didnt happen and so on the 2nd day I sent them a followup. I was told that I would have to wait for 24 hours so I did. Now its been more than 24 hours and still no transfer. My balance shows that its available but when I click withdraw, my account shows that I have zero balance! Why?! Where did my hard earned money go? Its just not fair for them to keep my money and make me wait! The process takes too much time and I needed the money for tuition fee! U guys dont know how to keep ur word!
The complaint has been investigated and resolved to the customer’s satisfaction.
Payment Reversed
Hello Sir, My name is janki Joshi and I am working on Odesk Platform,
I was working on an Hourly project and There is Someone Ms. Elle in Odesk risk Management team who not only suspended my account, But also has reversed payment to client of 1 Month. Now client wants to pay me but wants to paay via odesk.
Ms. Elle is not replying to my complaint as she has marked it closed. Odesk mentions Hourly meter work is always secured yet payments have been reversed, This is Bad On part Of Odesk.
I would Like you to take this matter Up and Revert me back for anything. I am looking forward of escalating this matter Up seriously that what right Ms. Elle has to reverse back the payments. Why will people work with Odesk whereas Other portals Like freelancer Never do such type of things.
The client never complained, It was Only Ms. Elle, who has suspended my account and also reversed payments. This way Odesk is a bad source of working.
Please Upload My verdict and Voice to Top Officals Of company
Thanks
Janki Joshi
Email ID : [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible customer service.. every time the same answer as if robot is replying.
They suspended my account by saying my work was below average as compared to others. While I had 4.8 ratings out of 5. Unable to understand how can 4.8 be below average. Every time I ask them reason they have no answer.
Can anyone help what should I do?
Hi, folks, I suggest people of the same area should gather together regularly to work out ways to fight with odesk. we should be united.
Hi all,
I am also suffering from this issue, odesk suddenly suspended my account and support staff is really unprofessional in all the way, they are not able to give any proof and still they are saying your account can not be reopened? I did not do any vilotaion for policy or etc .
On 27 Jan 2015, I suddenly got my Account Suspension message due to "violation of oDesk policy" via Mrs Elleh. She is in oDesk Risk Management Department. She replied me three times via oDesk ticket, but every time reasons was different for the Account Suspension. I didn't done anything against the oDesk policies.She did not gave me exact reason that lead my account to suspension. According to my view Mrs Elleh should be banded as she playing with the future life of many oDeskers without any reason like me. ITS MY HUMBLE REQUEST TO THE oDesk CEO please retired Mrs Elleh from oDesk.
10th of Dec, 2014 Unfortunately I am also suspended by this Elle H from odesk Risk Management Team.
I had been worked 660 hours on odesk and kept odesk's policy so far.
I cannot know why did my account suspended and I am feeling frustrated and disappointed.
I am also suspended by this Elle H from odesk. She responds very slow it's been 30 days of replying to the ticket but still my account is on suspension.. I also have 200$ on my account
Mrs Elleh, en odesk review team has suspended my account, with all my earnings from It, without any further communication. I wonder if this is another form of people discrimination or it is just violation of rights. Feeling frustrated and disappointed.
I agree with this, Ms Elle suspended my account and never provided me any reasons. I contacted her via ticket but never responded. Also, I can't even withdraw any funds available and they never told me what they will do with my earnings.
ODesk is forcefully Grabbing my Hard Earned Money
Hello .. I am Ashish Tiwari from India. A web developer and freelancer. I have been working on a freelancing company called ODesk basesd in California, USA. I worked hard for many years for making my reputation so I can get work. At last I got ripped of by this fraud company called odesk. Heres what happened with me.
I worked with a client named Jason Phegley for more than a year, but analysed at last that this client is not good.. He was taking my work at very cheap cost and delaying my payments for months. I worked on a project in which I had to clone a website and we decided that budget is 300$. I finished my tasks exactly and it was an hourly contract so I logged my hours in ODesk time tracker.. The job was ended successfully on jan 25, 2014 and the client wrote me a 5 star feedback. Now I was working on other projects and I was quite busy. Now this client started mailing me about getting some work done on a site, and I wonder he was asking me to fix issues with no money or charges .. he wanted me to work for free just because I work with him for long time. I was not available for a second and I told him right away that I am not available and can only work when I am available . He started getting frustrated and forcing me to work with him. I refused and said right away I cant work anymore, so out of frustration he told me he will mess up with my ODesk account.
As ODesk system is totally biased and they only listen to client lies and doesnt care for the workers from whom they take their commission that is 10% of totally hard earned money. This client contacted ODesk after 2 months when Job was already done and I recieved a 5 star and you will wonder what comments he wrote in that job.. I am pasting the feedback he wrote me
" He is a true artist and master of his craft. Flying through lines of code like a wizard. Solving problems like Einstein. All with the patience of a Zen Master. He gets the job done every single time, and with the efficiency of a fast food chain. Amazing. Simply amazing. "
Still client complaint on same job and ODesk started torturing me .. They suspend the account without any notification and the money you have earned which is their still and I need to withdraw can not be taken away .. so they grab your money and your profile. I started trying to contact them and they started ignoring me for weeks. I told them that he is telling you lies and his accusations are baseless .. The client told them "The worker is unresponsive".. Anyone please tell me when I am not having any work with him how can I become unresponsive? And if hes talking about that ended job Why he will rate me 5 star and write such comments if I was unresponsive..
On base of this fake complaint after 3 month ODesk is asking me to send him 100$ otherwise they will seize my account forever and I will loose money for my other work which is stuck there and I will be in total loss. my hard earned money is taken away by these fraud ###...
Their own term and condition specify that client can not file any dispute when the work review time is over and the review time is 4-5 days since job is closed .. it can be found at https://www.odesk.com/info/terms/ on point 4 where they clearly mention that.
And they are ripping me off after 3 months since the job is ended and they are also forcing me to close my account on ODesk .. My profile is awsome and I am a very professional and hard worker and I wasted 4-5 years to reach in this state of reputation. My profile can be found at https://www.odesk.com/users/~013a95aa2a30930143
Since I am not based in USA, I am stuck now and feeling helpless .. I want to file a case against them in court and want them to get ripped of too.. Anyone who uses ODesk please BEWARE.. THEY ARE THE MOST FRAUD COMPANY IN USA and they are making workers fool internationally. They will forcefully grab thousands of your hard earned money and become happy. this is the way they run their company .. I want to file case for mental harassment and violating my rights and sue them in court but I am helpless since I am in INDIA. Anyone want to help, please suggest me or help me getting over with these goons.
Sincere Regards
Ashish Tiwari
The complaint has been investigated and resolved to the customer’s satisfaction.
Keep out, odesk is completely non-transparent
I am working at odesk as a coder for more than a year. I was frustrated by the fact that my financial account was suspended. I have an active contract at the moment, no disputes or anything similar. I was asking them for a specific reason, but support (they probably don't even have an office :) just a home-people) simply told me twice about some misterious "many negative details" on my account.
This suspension happened without any notice and violates Odesk's 2.10 TOS, where we can see following:
"Without limiting oDesk's other remedies, we may suspend or terminate your account, use self-help in connection with our rights to reclaim any available funds, and refuse to provide any further access to the oDesk Platform to you if (a) you breach any terms and conditions of this Agreement or other written policies and procedures posted on the Site; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause legal liability for you, our Users or for oDesk."
So here we are - world-class companies breaking their own rules. What's next?
Fraudster in oDesk
Beware of the client called Angela Love (Cairo, Egypt) with oDesk ID 710750. I was new and she tricked me by giving job in the message window (it should have shown up in "My Jobs") and didn't make any payment for it even after asking her to do so. She never replied. I spent nearly 4 hours on that job. For all that hard work I got nothing. I had Live Help Chat with oDesk about it and they were very sorry about that, that’s it. They pointed out that I should have checked “My Jobs” first (very helpful indeed). In oDesk discussions, they would not publish the client’s name on their page and instead they will put **removed by admin** What’s the point of complaining then? I’d rather talk to the walls (may be I did that).
Scam and fake
I have reached the minimum payout of upworkptr.com few months ago which is $20, 000. I've got a total of $24, 000 on my total earnings page. I was so excited thinking I hit a jackpot considering this huge and easy money over the net. So I immediately went to the request payout link. To my dismay, it gave me a message that I have not yet reached the minimum payout limit of $42, 750.0000 for standard members. I contacted support (no live chat nor forums available) which only replies through email. I was then told to wait for 30 days so I waited for 30 days. I did the same step 30 days after and there it goes again, I still have not reached the minimum pay-out (I already have $54, 000 total earnings). I started to think my suspicion might be true, this website may be a scam. To give them benefit of the doubt I emailed support for the 4 time, asking why I still can't request for payout when in fact I'm over the payout limit for standard members and had passed the wait time (according to them which is not on their terms of service.) I got the same reply, I HAVE TO WAIT FOR ANOTHER 30 DAYS TO REQUEST PAY-OUT and INSISTED THAT I UPGRADE MY ACCOUNT. So I responded that I'm through with the waiting time, and never would I upgrade my account without getting the payment first. I have not heard anything again from them since...
Earnings
Total Cash Earnings: $ 42, 750.0000
Total Point Earnings: 0
Account Transactions Summary
Cash
03/16/2013 15:26 Paid Mail Earnings 40, 950.00000
03/13/2013 09:53 Paid To Click Earnings 1, 500.00000
11/09/2012 14:13 Sign-up Bonus 300.00000
Points
The complaint has been investigated and resolved to the customer’s satisfaction.
I have also earned $214, 000 without any payouts, after 100's of e-mails and 95% no reply's . A waste of time and money. DJ Pieterse e-mail: dawie.pieterse0@gmail.com.
FINANCIAL SUSPENSION
Odesk sucks.. they suspend your financial account with no grounds at all. And their customer service can not even answer your questions... much more when you ask them on how to resolve such issues. They do not even know where to contact those people who gave the ticket. I do not know what these customer services for. Odesk has no right over our hard earned money. They are only a mediator and they took 10% of what we get from working hard. They can not get what is rightfully ours..Because it is never theirs...
They keep on charging our clients without paying us.. now that is what you call FRAUD! THEFT!
VICTIMS OF SUCH... You can file your case here...on this site.
http://www.ic3.gov/contact/default.aspx
VICTIMS OF SUCH... You can file your case here...on this site.
http://www.ic3.gov/contact/default.aspx
Odesk has no right to suspend account with out any reason, if they want to suspend they should tell us reason, with out reason they can not put our hard earned money on hold and suspending our account is an separate issue
Financial Account has been suspended PERMANENTLY
I'm a new user of odesk . Recently I've got a job . It was a hourly job the contractor has a verified payment meythod, he posted a job named template design . In this job there was 75 applicants . I applied for this job and got reply from that contractor . He invited me for his job . He send his skype ID . I've contcted through my skype ID .
I've work for 1 week . 28 february when I open odesk team application there was a mistake . Instantly I contact with odesk live chat . They told contracts account on hold .Since then they have suspended my financial account without notification . About 10 time i contact odesk live chat but there is no improve in my account . Unfortunately 7 mar they've permanently suspended my account when there was $1120 earnings in my account.
It happen in odesk because they are fraud
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, ,
I have same problem from few days. Still my account is suspend ? Please let me know what can i do now, and how much time it takes ?
Thanks,
Saba malik
I do not recommend it for anyone trying to get real work finished on a timeline. I have no confidence in Odesk and unfortunately ELance now that they have merged. The freelancers were great - the Odesk support staff was a nightmare.
Odesk decided my company doesn’t need to operate and they threw my money away without consulting me first.
I had three 24-hr projects in process, two additional projects had just been paid and two more 24-hr contracts starting when they suspended all jobs because one of the freelancers linked to my account. (Whatever that means – no one will explain it)
It has been two days with no updates from support. All jobs in process are now uselessly late and they will not release payments even after spending six hours trying to solve this.
I apparently have to find some other way to pay the freelancers even though I funded all projects up front. It is not fair to the freelancers to go unpaid even though the work is useless now. It is crazy that you pre-fund all of the projects but you have no control over the money once it leaves your account.
Their excuse always is another department must resolve the case, no timelines, no explanations, no feedback. But of course - they say "we are sorry for your inconvenience..." While they park all of our money in an account and draw interest on it.
If you are ok with risking your job deadlines, loosing time and money in training and watching people not get paid then take the gamble.
Few days ago, also my odesk account has been suspended with lots of money. I have contact they told me that it's handle higher authority. I want to know about my suspend reason. But they can't anything. Just permanent suspend. so what should step we do ?
Really they are cheap and big cheater.
S. Gain
OMG guys you scaring me.
I'm working with oDesk for 1 month and have some earnings to receive. I already received some, with no problems, but now I got the "Financial Account Suspended" message.
What is it about? oDesk is a real fraud? How do I proceed? What a bad news Enamul Kabir
=/
Good Luck for us
same issue here, $1, 354 in account been suspended.
they ask me to make some of my existing long term contracts complete successfully. but after I close two of them with my clients, they have no response any more.
Shame odesk
Hi,
I have same problem from few days. Still your account is suspend ? Please let me know,
oDesk is just a scam site .They will scam when they will see you have more than $1000 in your account . They stole my all money. It was about $2760
I agree odesk is a fraud.. I am also experiencing this kind of issue
Stay very far away if you want to be paid
It looks great when you first try your hand at finding work here. But let me tell you, after getting my first job via this service, I quickly discovered how easy it is for people to scam you from this site. I spent many hours working on something for a client, and, due to the nature of the job, the little "guaranteed payment if you use this tool!" wasn't something I could use. Since I couldn't use it (again, due to the nature of the job), when the client refused to pay for my hard, perfect work, when I turned to eLance to help get paid, they result of the dispute was not in my favour.
Stay very far away if you want to be paid. The scams are very easy to fall into. And while you're bidding on these jobs, you're being undercut by overseas people who can afford to undercut you to below what minimum wage per hour would be.
Breach of Privacy
Elance abuses Privacy! I have just been informed by a 3rd party that elance released my transaction history to the said 3rd party! This 3rd party is not a registered user of elance, there was no subpoena, no warrant and no request from any law enforcement agency but this 3rd party was able to send several well crated emails to elance inquiring about my account, acting as a 3rd party (not acting as me) and was able to get access to my transactional history!
Be warned of elance they do NOT protect your privacy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Send me my money
I reach at the minimum earn position and requested to usd 20000. 00 but they not reply till now my id [protected]@upworkptr. Cpm
The complaint has been investigated and resolved to the customer’s satisfaction.
I have reached 58600 on this site and also have waited 30 days, still no payout.
Notice how all paid responders spell the word "received" the same way! It is indeed a scam! Plus the responders speak with the same "broken English" This is in fact the same person! Just look at all the testimonials. People it is indeed the very same person!
great company money recived with Premium
It is just SCAM and Fraud, So Peopele pl evoid this fraudant and dont waste your time and money. But i dont know why these fraduant make owel to people and people f*** their mum.
Paid me too as premium user.
I have paid it with special promo libertyreserve value 99$USD but I must send second confirm payment 99$USD they refunded it to my account within few minutes.
Best paid to read company in INTERNET.
My reflink:
http://upworkptr.com/pages/index.php?refid=ptcyah
go there and take money as me.
I have paid for Premium Membership with this site by LR
cost 199$USD with confirm.
I recived gifts from this company and can make payout instantly.
Great site!
Reall big money!
is thi site is paying or not
i have paid $ 458 not activated till date.
i nave been the victim of the similar case mentioned above, help me
similar case happened with me
UpWork Reviews 0
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About UpWork
Upwork has revolutionized the way businesses and individuals hire freelancers. It provides a convenient and efficient way for clients to find and hire talented professionals who can work remotely. The platform has a user-friendly interface that allows clients to post job listings, review proposals, and communicate with freelancers in real-time. Upwork also offers a secure payment system that ensures both parties are protected throughout the transaction.
One of the key benefits of Upwork is its vast pool of talented freelancers. The platform has over 12 million registered freelancers from around the world, making it easy for clients to find the right person for their project. Freelancers on Upwork are highly skilled and experienced, and they come from a variety of backgrounds and industries.
Upwork also offers a range of tools and resources to help freelancers and clients succeed. For example, it provides a time-tracking tool that allows clients to monitor the progress of their project and ensure that they are only paying for the hours worked. Upwork also offers a range of educational resources, including webinars and tutorials, to help freelancers improve their skills and stay up-to-date with industry trends.
Overall, Upwork is a reliable and efficient platform that has transformed the freelance industry. It provides a convenient and cost-effective way for businesses and individuals to find and hire talented professionals from around the world. With its vast pool of skilled freelancers and user-friendly interface, Upwork is a valuable resource for anyone looking to hire or work as a freelancer.
Here is a guide on how to file a complaint against UpWork on ComplaintsBoard.com:
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UpWork phone numbers+1 (650) 316-7500+1 (650) 316-7500Click up if you have successfully reached UpWork by calling +1 (650) 316-7500 phone number 0 0 users reported that they have successfully reached UpWork by calling +1 (650) 316-7500 phone number Click down if you have unsuccessfully reached UpWork by calling +1 (650) 316-7500 phone number 0 0 users reported that they have UNsuccessfully reached UpWork by calling +1 (650) 316-7500 phone number
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UpWork emailsinfo@upwork.com100%Confidence score: 100%Supportpartners@upwork.com90%Confidence score: 90%android-feedback@upwork.com89%Confidence score: 89%Support
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They are fraud, same is happen to me also. They only motivating monthly subscription user. please join with me we will raise legal notification against them.