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CB Travel and Vacations Sun International vacation club
Sun International

Sun International review: vacation club

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Author of the review
4:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day

We are vocational club members for about 6 years. This weekend 9 August -12 August 2019 was the first time that we were really unhappy about the cleanliness of the unit.

The carpet under the coffee table was so dirty I had to phone housekeeping to replace it. The supervisor ... I think it was Anna came and asked me if I want them to sweep it or replace it. I couldnt believe my ears. The carpet was so dirty. Looked as if some one stood on it with wet muddy shoes. I have asked her to please replace is. This was saturday... until we departed on Monday 12 August the carpet was not replaced nor did we get any feedback on the matter.

The tiles in the venue need a very good scrub. A mop is not good enough anymore. The tiles have a course surface and dirt from many feet and many months is trapped. Even the tiles on the veranda is terribly dirty.

The whole unit needs a coat of paint.

The walls next to the braai area is very dirty especially above the tiles. It seems as if the cloth that's used to clean the tiles is very dirty and leave a line of dirt above the tiles.

The kitchen cupboard on the left of the sink were the pots are stored leaks. Every time you take out a pot or pan its wet of water dripping from the sink. Its very unhygienic!

I cant see this unit running for another 4 years without being upgraded. We bought a 10 year time share and I feel a bit uncomfortable thinking how it will be next year with our 7th visit.

This is a very unique and special part of sun city, i would not like to see its reputation going down because of hygiene and cleanliness.

Our reservation P.J. Els (181096)

Thank you for your time.

Regards
Mrs A. Els
[protected]

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Sun International is ranked 85 among 518 companies in the Travel and Vacations category
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