CB Online Shopping Vestiaire Collective permanent ban on customer chat

Vestiaire Collective review: permanent ban on customer chat

Adriana872 of London, GB

Jul 25, 2024 5:17 pm EDT

Verified customer

Featured review

I am moving to another country in a few weeks and have many items listed which potential buyers favourited. I decided to let them know that I will be moving and if they have any intention to purchase, they may want to do it sooner rather than later.

I wrote a message to send to people who favourited my items - no personal details (not even where I will be moving), no photos and mention of any other platform. In short, no breaking of any of their rules, just a logical communication to maximise the chance of some sales before I move and have to take the items down.

When I saw I am banned on chat, I assumed it's only for 24 hours, which was bad enough as I didn't break any rules. So I contacted support who didn't explain what I've done wrong, simply that I have been permanently banned and double down.

This is very upsetting and irrational on their part, why would they not support my trying to let my potential buyers know that items they liked may not be available for purchase in the near future?!

my account handle is @adriana872, I have trusted seller status.

Claimed loss: Inability to contact my potential buyers and negotiate price, answer questions etc.

Desired outcome: revoke the unfair ban on customer chat.

Confidential Information Hidden: This section contains confidential information visible to verified Vestiaire Collective representatives only. If you are affiliated with Vestiaire Collective, please claim your business to access these details.

View 0 more photos

0 comments

Add a comment

Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

Vestiaire Collective - Scam! My handbag was stolen! 10

Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Faulty St. Agni Sandles

Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

Vestiaire Collective - Multiple dresses/ jacket/ coat

Vestiaire Collective - Customer Service

Vestiaire Collective - Duty/taxes

View all Vestiaire Collective reviews and complaints

Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
+1 (855) 842-1822

Click up if you have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number

United States

+33 176 494 848
+33 176 494 848

Click up if you have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number 37 37 users reported that they have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number 28 28 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number

14%
Confidence score

International

+44 844 581 5554
+44 844 581 5554

Click up if you have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 29 29 users reported that they have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 31 31 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number

United Kingdom

+358 942 450 126
+358 942 450 126

Click up if you have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number

Finland

+33 970 253 737
+33 970 253 737

Click up if you have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number 8 8 users reported that they have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number 3 3 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number

45%
Confidence score

France

+49 322 2109 1915
+49 322 2109 1915

Click up if you have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number

Germany

+39 848 124 101
+39 848 124 101

Click up if you have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number 2 2 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number

33%
Confidence score

Italy

+34 902 882 124
+34 902 882 124

Click up if you have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number

Spain

+46 852 500 640
+46 852 500 640

Click up if you have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number

100%
Confidence score

Sweden

+34 971 57 65 24
+34 971 57 65 24

Click up if you have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number

More phone numbers

Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

More emails

Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

Vestiaire Collective social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 13, 2024