Viagogo review: Dishonest service, refusal to issue a refund

I purchased a ticket for a concert through Viagogo just a few hours before the event, expecting it to take place in the evening. However, the ticket was delivered 25 minutes after the concert had already started, making it completely unusable. The platform failed to warn that the tickets being sold were for an event that was already in progress.

As a result, I was forced to buy a new ticket at the venue, incurring additional expenses. Despite multiple attempts to resolve the issue, Viagogo refused to issue a refund, relying solely on internal system records that do not reflect the actual situation.

I have also filed an official complaint with the U.S. Federal Trade Commission (FTC) due to the company’s misleading business practices. I am leaving this review to warn other users. Be very cautious when purchasing tickets from this platform, especially on the day of the event.

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