Vinted
Reviews and Complaints

Vinted show no support at all towards there sellers. They ALWAYS side with the buyer. I sent sufficient proof they the buyer was lying and yet vinted have still sided with her. Despite my 630 5 star reviews and her 1 review which was automatically put from vinted.

Why would I send an item..only to then have to refund it?! Makes no sense. The item is CLEARLY new with tags and yet despite the buyers accusations and threats and rudeness, vinted have still sided with her.

As a seller on Vinted, I was contacted by a buyer as my item was damaged in transit. The photos that were sent to me clearly shows something piercing my postage bag and causing a rip/tear in the item of clothing. Obviously buyer wanted a refund. I messaged Vinted numerous times, to be told I would be contacted in 48 hours. This never happened. The buyer contacted Vinted numerous times but never received any communication. Finally, after 7 days I decided it wasn't fair on the buyer so I refunded them.

I contacted Vinted to claim compensation on my damaged item (I'd tried Yodel but they said it was a Vinted issue) but they said as I'd refunded buyer the case was closed. They refused to discuss issue with me any further. Disgusting customer service!

Purchased a golf club off vinted.

After payment was sent i carried on browsing and came across the exact same item with the same photos and description being sold by another user.

I contacted the seller about this and heard

Nothing. I contacted vinted about this and just got an automated reply.

Item was eventually marked as despatched but still hasnt arrived.

Contacted vinted again and got a reply basically saying that it is to late to offer refund as the item was marked as recieved. Which i Never marked. They then basically said MY account could be blocked if i keep open the dispute!

Sellers page is now blocked but he has my moneyand i dont have my item.

Had to contact my bank and they have given me my refund.

Vinted possibly THE worst

Purchasing app i have used

AVOID!

I sold a pair of trainers,I took pictures of every angle including the soles.These photos where upload to the app where they were very quickly purchased.

The buyer under paid on the postage ,not a biggy, but annoying! When the buyer received the trainers they claimed they had the soles hanging of and were unwearable.

I asked for pictures to prove his claims that I know are 1000% untrue.

He Couldn't or wouldn't provide picture as I had asked for .

I asked him to contact vintage to review as I know the condition of the trainers was very good and definitely had the soles attached!

Vinted just refunded him ! I question them and asked them to look at my photos on the advert .I got a reply say that they don't review cases and I'm was just to provide the buyer with my address so they could be returned and I had front the postage cost ! I question this , got a different response. By this time im annoyed and my tone towards vinted customer service was about as fair as there procedures and I've left it there .This buyer I discovered..after ,has a history of this behaviour and they don't care.

The 1st pic is the condition of the shoes the 2nd is the buyers photo ,just 2 picture of the top of the shoe ! Where's the sole falling off !

Over 3 days nearly £100 has been taken from my bank account without my consent,i have not bought anything! vinted have not got back after ive complained :-( Sarah Hardaker.

I brought quiet a few items on 13th june on wards as per norm they took money out a month later i went atm to withdraw i had mire than i thought in bank but thought nothing of it withdraw as i needed to go shopping the day i after i found i was over drawn as vinted took all money back out .. a month after i purchased..now bank are charging me as im in an unauthorised overdraft plus £96 overdrawn. Someone made a mistake i want the £96 &fees back please as its ure error not mine. My email is [protected]@hotmail.co.uk. i did try n contact vinted they claim they didnt understand.so im taking it futher now

I purchased a jigsaw on Vinted. The item is described as very good condition by the seller. However, as it was a 1000 piece jigsaw it has taken me a few days to check it all. I messaged the seller who said 'if you want perfect then buy new' and blocked me so I could not request a refund and Vinted do not want to know. They say it's out of the two day period but be reasonable, how can someone check a jigsaw in two days. If you let sellers just block people then buyers will keep getting scammed. You say to contact the seller to sort a refund but how can I?

I placed an order for Mid Wash Zara Jeans in early June, they never arrived and now the seller is showing as 'inactive'

I was informed by Vinted that my refund was being processed but its been nearly 4 weeks and I still havent received my refund!

You can see my order and the correspondence since from my account history.

This is completely unacceptable, you took my money very quickly, it shouldnt take this length of time to send it back to me

I want my money back as a matter of urgency. This has been a horrible experience with Vinted

Vinted ripped me off of £8.45 postage fee that the buyer should have paid! It's in their rules that buyer should cover the postage fee when they bought an item. Since it is through royal mail i have to pay it first before i get back the postage cost. I did not agree to cover it even there's a dispute with the buyer. Beware all sellers!it is not a trusworthy app/platform. Buyer dispute the item even the description of the item is correct and I sent a lot of photos to her as she requested. She was satisfied and decided to buy. It is a complete ripped off! Waste my time, effort of driving to post office, paid parking, paid postage and great communication, and this is all i got. I have all the evidence of postage receipts and conversation with the buyer. Clearly i was on the right. But Vinted decided to refund her all the money. I told them that they should give me the postage fee I have paid and they should only refund the buyer the amount of the item but not the postage!.It is a scam! They said they will not compensate and i should have chosen other couriers not royal mail.so the buyer will be the one paying first. They should have inform this in the first place for the seller to be aware that we cant get the postage fee back if we chose royal mail! It is in their policy/rules that buyer should pay the postage fees whatever the courier is! I was scammed and my money was stolen £8.45 postage fee! I still didn't get my item worth £320+ !Chanel espadrilles! Pls avoid the buyer under the name of Cass1819!

I bought an item and seller cancelled and I still don't have a refund. Its been almost 2 weeks and they keep saying the same thing that they will look into it.

When parcel was delivered, the package was open which resulted in the earrings I bought being lost! Took a picture of the packaging and informed Vinted that I hadn't received the item because they had been lost in transit, but Vinted never did anything to resolve and just told me I hadn't enough proof so I can't get a refund, then closed the case! How much more proof do I need other than the proof of the damaged packaging! So, now I am out of pocket for something out of my control! Absolute shocking customer service, no time for their customers!

Vinted, as useful and easy as it is to sell unwanted clothes, has been able to provide a means to scam individuals like myself.

I purchase a pair of trainers from the Vinted app from a seller on the platform. The transaction went through successful and the seller dispatched the item. I was away during the weekend when the item was delivered. It may be worth mentioning that I bought multiple items from Vinted on this occasion so on the day it was delivered there were more than one item that the courier has delivered. The courier delivered the items to my mum who just flings them on to the counter next to our reception area. As you can imagine she is fed up of the numerous parcels I get delivered.

Upon my arrival, I find my parcel(s). The first one wrapped in a package. The second is essentially an envelope with a printed address label on. I ask my mum where is the package this was attached to and she responds saying it was delivered as it is. So I check the picture from the courier and I can quite clearly see that this envelope is the package that was delivered.

I contact Vinted to let them know and ask them for a refund as I paid £50 for thirds brand new shoes and have received NOTHING. They respond to say that as the item has been marked as “everything is OK” nothing can be done. Firstly, the item was marked as “everything is ok” automatically after 2 days which I think is the most stupid policy a company can have. What if people are away or not at home when the item is delivered? Which is the case in this instance. Secondly, I have pretty much been scammed, which they could not care less about.

They are facilitating scammers on their platform, it is for this reason I have boycotted their app. Also it seems like the account that sold me the “shoes” has been blocked from the app. So they must’ve noticed that the person was dodgy. Yet they were not able to compensate for my loss. This is unacceptable for the company to allow this to happen and I’m genuinely disappointed for the way in which they have dealt which this situation. A fiver or tenner then yeah I would’ve let it slide but £50? I’m sorry but I can’t afford to throw that much down the drain.

The worst thing is that I didn’t even mark it as everything is ok. Their stupid app automatically does it. It does not make any sense why they do this. And yet they have the audacity to force you to pay a “buyer protection” lol. I was in not way protected from this scam.

So this was my experience with Vinted so heads up to anyone that might in a similar situation. Make sure you check your item within 2 days of it being delivered. If you’re away when it’s delivered and the item isn’t there, you’re basically screwed because Vinted do not have your back.

Brought a card seller has sent it but has been damaged by EVRI not sure how as it's a card!

Both myself and the seller have contacted Vinted about getting a refund due to this and have heard nothing from them for 3 days now! Terrible service and very slow to respond. The item is never going to arrive but looks like I've got to wait the 21 days before even starting the refund process.

I ordered a PS4 from this site and paid for it on 30.6.22. I am still awaiting delivery and the delivery company say that it has been sat in transit for 5 days.

Nobody from Vinted will communicate with me and the seller has been non reponsive.

I am disgusted by this business model and very angry that people's hard earned money has been stolen from them with no recourse.

I paid £57.45twice for a northface jacket to same buyer as he said he never recieved first payment so I’m £125.30 out of pocket item saying sold he saying he’s never recieved either payment I’ve cancelled order and Vinted is only refunding me one payment instead of two which I’ve never recieved any payment refund at all been we Vinted over 2years I think the seller is a scammer can u sort this oot I e sent proof of payments

I ordered a an item on the 1 june 2022, fully expecting to receive it with in few days as with other items, however that was not the case a 2 weeks later i check the status on tracking and it still said we have got it, i contacted Vinted support team and they said i had ro wait 21 days after purchase to request a refund a so i waited the extra week and still no item.

In the mean time i changed banks and the account i paid with no longer exists, i had updated my bank details and informed vinted of the change of banks

So when the requested refund button appeared i immediatley selected it. The system then told me that the refund would be with me by the 30 June 2022 fully expecting it to either be in my vinted balance or the new bank account.

Here we are now 4th July and still no refund, and every response i get is are written automatic reply

Vinted owe me £110.79 for an item never recived and to wvh i beleive was never sent.

INcident date 11.4.22

I sold an item to a seller which was all fine I sent it off the next day. I then quickly realised I had sent another item by accident to this same buyer. We had both agreed and arranged for her to send the item back and I would cover the cost.

I then messaged her again as I hadn’t heard anything and she had gone into labour ( which was obviously unbeknown to me) she was very rude. I then again left it a few weeks to let her settle down. She then replied back to me and said she would send them out to me. I then said I would reimburse postage cost and everything I assumed was going to be fine. She said she would post them out next day. Didn’t hear anything so I messaged her again and she has now blocked me so I am unable to get in contact with her to send my item back. I understand this is my mistake and is an inconvenience to her however accidents do happen and I apologised profusely to her.

I received my item 27th June. Yodel had kept it at their depot for nearly 2 weeks. They had changed the packaging due to them damaging the item. I can’t wear the item as it has blue ink or something over the dress which won’t come out. I’m disgusted at the fact yodel won’t do anything and you, Vinted, won’t even reply to my messages on the app.

Bought Nintendo switch on the 25th may 2022 with postage costs a total of £161.59 paid then seller sends item 1 week later no communication from seller then item sent out then seller suspends postage to drop off i was tracking item then item was suspended i informed vinted they said wait 21 days for lost package that date comes and goes vinted then said Hello, Dawn,

Thank you for your message. I'm sorry for this inconvenience with your refund.

Our information tells us that the reimbursement of £131.59 was made to your bank account on 06/21.

If you have not received the money, please send us a copy of your bank account statement, from which the payment has been made, showing transactions from 06/21 until the current day.

Make sure that the dates, charges, references and the original charge are clearly visible. This will allow us to check if the transfer has not passed under another reference.

i sent bank statement details to vinted with dates from the 21st june and got another reply the one above they have,t even got the refund correct amount this issue has been going on now for 5 weeks what are might rights and i paid by visa debit can i get visa involved for fraud

I bought an item from vinted which was never delivered. I have opened the case with vinted and they provided me with a wrong tracking which stated that my parcel was delivered through my letterbox. This would be simply impossible as it was a large parcel. they closed my case and took my money. I have followed up and opened the case with yodel but they confirmed that this is not a correct tracking for my postcode and that my parcel cannot be located. they asked me to go back to vinted and claim through them but they simply don't reply to any of my messages regarding this issue.