Vinted
Reviews and Complaints

I ordered a Ted Baker handbag. It was described as perfect condition. The photos showed two handles.
I received a Ted baker handbag that had one handle. The material was worn and there was a green pen mark on. Therefore I had received a different item to what was advertised.
I contacted vinted who said I had to pay for the return.
I packaged up and returned the item at my own cost.
The seller said it was put in her garden in the rain by the delivery driver. She said soil soaked through and the bag was damaged. I put it In paper. Then bubble wrap. Than the parcel bag.
Vinted refunded the seller. Even though they sent me the wrong damaged item in the first place.
I have lost £70!

Hello,

my account was blocked on 17-02-2023 for 7 days right after I bought the spotlight wardrobe (so I already lost 7£) because the customer was unhappy with the canceled order. my account was blocked because of the non-original perfume I was selling at the time, according to Vinted team (the same buyer reported me for revange) According to the rules, perfumes must be sold only with original packaging and new ones. The perfume I am selling is Barakkat Rouge 540 by Fragrance World, with labels and markings indicating that the perfume is genuine and from Fragrance World. When I tried to explain the situation that the perfume I was selling was real with attached photos, I was ignored and the robots continued to answer my messages. I feel this decision violates my rights and demeans me as a seller, your loophole system penalizes me and thus degrades me in front of other users. I am not satisfied with the decision, because the same perfumes are sold on the platform without proof of purchase, with the same markings, and some even without boxes. So please review my case again as I feel humiliated. I attach photos of other users of Barakkat Rouge 540 by Fragrance World which do not meet the requirements and exist on the platform from a week to several months. Used perfumes, some without boxes and definitely not new.

Again please unblock me as I feel humiliated even though I am a loyal seller with 600 positive reviews and have never had this problem. Also please refund my money spent on Spotlight Wordbrode or extend from the time I was blocked. I hope you will understand me and answer my letter and help me in this situation.

Kind regards

01/02/2023 Vinted rules and regulations. () 1 Once item has been received, buyer has to “mark item received” they then have two days to “everything is ok”

I received a message from buyer saying the item was fake. I replied, "I am sorry I allowed you to purchase my item"
I then asked buyer to raise a suspension which he is not, I asked him to return 5he item which he did not. I then asked Vinted to please deal with situation. Two days later the transfer of payment went into my balance done by Vinted.

Then I left feedback to buyer. Recommending buyer and thanking him for purchase. Then I received feedback from buyer “stating I am selling counterfeit goods and to a valid buying anything from me as I am selling counterfeit goods. I messaged buyer and asked him kindly to remove feedback, he refused point blank and said he took item to PRL Bind Street and they said it was fake.

Well the same day I called PRL Bicester Bucks [protected], which I have account with since 2016 when I purchased over £2k in items and only purchased a suit in November 2022 that Factory Outlet Stock is not sold in Retail Full Price Stores and have the slightest discrepancies that you and I would not notice but PRL Quality Control would never allow in a main stream store or concession to sell therefore they go straight to the Factory Outlet Stores at a reduced fee.

I contacted Vinted and asked them to remove the feedback as I took legal advice and found out it is defamation, libel and a hinder financially to future sales. They Vinted refused. So I messaged the buyer and asked why, he did not raise a suspension, why he did not return item, why he did not mark the item “ I have a issue” why he has used defamation libel and lied about the item sold.

Vinted contacted me telling me I needed to verify my contact information, which included uploading an ID or passport. At that time, I had money due to me from selling some of my clothing, but they will not pay me out until I provide the information requested, so I did. I uploaded my driver's license. It was rejected. I tried several more times. Their response is that that my individual details could not be verified, then later it was something to do with the National ID#'s aren't in the correct format, or something. I messaged them so many times on one thread, then they closed it. I started another one, they closed that one also. I am completely against it, but was going to upload my passport, but I can't becuase it says it is still trying to verify my other ID --- which can take upto 48 hours, but it has now been 2 weeks. They clearly are horrible with customer support. I will NEVER sell anything on this site again! I may have to walk away from the funds owed to me, but I think that is completely unfair. I don't know how else to get the help I need.

I have order item with the seller on the 24/1/23. Order has been shipped 27/01/23 delivered on the 03/02 to pick up place and collected on the 05/02/23. 07/02 I have checked and tried and the shoes did not fit me and I have let the seller know. She asked me to send picture the same day (I have no seen a notification so noticed just on the 09/02/23) I was in the office that date so could not do that immediately. And informed I will follow in the evening/ next day. I did follow up later due to family issues on the 12/02 and the seller did apologize that he shoes were from her mother and she told her wrong information on the shoes. I have asked her if I can return it then and she replied that not because she can see as well that I have been wearing them due to abrasion on the sole (that was already visible on the sellers pictures - I took screenshot). I was trying since then find some email or a number, but via FB I was not able to reach support to assist me with this matter and [protected]@vinted.com was undeliverable.

I bought an expensive item on Vinted in december and received the wrong package which was reported immediately by both the seller and buyer. They did not follow up nor provided any help so I lost all my money, plus the Vinted security fee which means nothing obviously and is just another way for them to secure an income at the cost of their customers. Stay away from Vinted!

I sold a crocs left set with 14 pieces. The customer said two pieces were broken and said it was wrapped properly. This was a lie. Each item was triple wrapped. Boxed and any gaps filled with more bubble wrap. I asked the women to refund to me and she immedstopped talking to me. She probvided photos to Vinted x that I didn’t get to see and they allowed her to keep the whole set so 12 unbroken very expensive pieces. So all she had to say was 2 broken and she gets to keep the whole set and I’ve lost ot all. It’s like a theft. Vinted are of no help and say the women showed evidence they wrapped well. I know that’s a low but still downs by give her the right to keep everything

I have been logged out of my profile and unable to retrieve my outstanding balance.

I am repeatedly asked for my telephone number to be verified which after trying numerous times is unsuccessful.

I have contacted the help centre and receive no helpful reply other than my phone verification has failed.

I have outstanding items on the site and unable to get into my balance withdrawal.

I attempted to list a genuine Louis Vuitton item on Vinted yesterday that I was told I needed to add more photos of including serial number and interior logo, which I then did, along with original proof of my purchase from LV.
I have now been accused of breaching copyright laws by posting MY OWN PHOTOS of MY BAG and MY RECEIPT!
This is an outrageous way to treat people who have complied with your requirements and provided genuine evidence required of a genuine item. I request an apology and reconsideration.

Jojomoma73

On January 6th I sold a Polo top to mylittleshop_3, bagged and attached the postal label securely to the black postage bags I use. Posted on the 9th January. Got a message that it was in a locker on 12th January. Next thing is that the sale was suspended. I contacted the buyer asked for photo. They sent me, showing a brown paper bag with a different address.

My Vinted account was blocked for no reason. I cannot access my account on Vinted are holding my money. I have tried to contact the customer service, almost 20 times now and each time they just ask me for my bank details to verify it’s me, which I’m not comfortable with. What same person hands over bank details via email? I have provided them with my full name, my address and my Vinted account name. I’ve also asked them if they would like to see my driving license to verify for security, but they just keep requesting my bank account details.

I have asked for further assistance to speak to management, to get a phone number, or for any other help in resolving the issue, and they won’t do anything!
I will never ever use the service again, it’s disgusting.

Hi. This is Mei here and I am a user of Vinted (Seller and also a Buyer). Recently I have my account blocked permanently because of a claim of a buyer saying I sold her a counterfeit item. I was acknowledge of the claim but yet, as how the investigation went I have no idea, only to have my account blocked permanently just with one claim despite of 30ish of positive reviews and no one from Vinted to ask me questions or to clarify. And I have still have 3 ongoing transactions that been send out to buyers and have no idea if I will be getting payment from them.

I bought a pair of boots which were quite clearly not true to size. I forwarded photos as requested which they reviewed and said I would receive a refund and would get an address to send them to.

The next morning I got a message saying my funds had been released to the seller. They now will not reply to any of my messages, just completely ignore me and I have looked up my rights and a company cannot retract a refund offer.

Blue Ralph Lauren Jumper - £32.20
Seller: Designerwardrobeldn
Tracking NO: H00IAA0270554697
7th December 2022 - Product received

My daughter Amelie Jenkins, who is 16 years old, ordered a Ralph Lauren Jumper from a seller "DesignerWardrobeldn". The jumper was for a Christmas present for her sister. As she is 16 years old, she had not understood that she had to check the jumper to make sure that there were no faults. Once the jumper was on display after being unwrapped, it became very clear that it was not only counterfeit, but the dye around the neck of the jumper was a different colour from the jumper, this increased to the sleeves and also the front of the jumper. It is almost like the main colour is coming off. My daughter made contact with the buyer on 1st of January, explaining the situation but the seller is refusing to give a refund. I am stepping in now as a parent to get this resolved, as clearly this is faulty and very unprofessional. I am also concerned that other minors could be misled.

Please can you review, I look forward to hearing from you.
Kind regards,
Jane Jenkins

My account on vinted is nannypooh1964 I purchased an apple watch it will not pare to my phone as the activation lock is still in place from the previous owner I have tried to get the info I need and have asked if I can return it but with no reply. I just want the watch to work really

I have spoken to apple and the only way I can unlock the watch is if I have the original receipt or the apple id and password

I received an item that was significantly not as described.

The seller agreed to this and to a return. The company vinted provided a return label that did not work and gave me a deadline of a few days to return. I messaged them to inform the label did not work and I did not authorize a return. This was ignored and my money was released to seller and a refund refused.

This is an unauthorized release of my money, buyer protection was taken, and consumer rights act not followed, so law broken (regarding long distance selling regualtions.)

I have contacted customer care many times since, the staff are incompetent, stating I have not opened a case on time, or informed of issue (which I did several times) and stating that they can no longer help as money has been released.

Blocked you blocked my account you never told me why I had great feedback I checked my inbox like you said nothing wrong so I waited for you to get back to me nothing for months so I opened a new account what you block right away again yer I used my name as I was doing no wrong but now I’m blocked again and yes I shouldn’t off done it but I did I have stuff to sell and yer you were the best place but you blocked me for nothing I checked the emails all was good you never got back to me I waited and waited but nothing so you give me no reason to close my account and block me so I thought il open a new one now you say I have multiple accounts I have a blocked old one and now a block new one with no reason to block me in the first place so can you unblock my first account il delete the new one just can I have a answer, not you saying the terms and conditions I am not reading your terms and conditions. If you will not tell me what part of the terms and conditions that I broke in the first place I did not break I had no multiple accounts. I had one account, you blocked it with no rhyme, or reason to do and I will take this up with envy everybody I possibly can because you’re breaking your wrong terms you give me no reason you told me to check my inbox. I checked everything I’ve not missed anything from anybody but you still just want to know this is wrong. Yes I should’ve set up a second account but I needed to sell people are desperate for money and yes so am I sort of block me for reason and then not even answer me when I ask why or can you reactivate it. Nothing only thing you can do is press a button on a computer and send me a computer message is a joke please reactivate my first account I’ll deactivate the new one I’m not bothered I just want one of my account so I can sell so I can actually feed my family

And if you check my emails on your site it was sorted all sorted so you closed me down after it was sorted there was no problem it was fixed and it wasn’t my problem someone else sent the wrong item not me

My girlfriend is getting contacted by people close to us, because someone is using her name "Ilona Claeys".

She is not using this and the person using her name is trying to get the clothes delivered to akkerhage 2 in Gent (same city as we live in)and they told us that they are trying to get money off their account.

I would like to end this fraud and use of her name before we get into trouble for this asap please.

I have a problem inasmuch as the tracking details (Yodel 87VMH477979OA34) for an item purchased on Vinted shows that it was delivered on the 21st December 2022 but it wasn't and there was not a card put through the door either.

The tracking number was created on the 22 November 2022, almost four weeks earlier !

Despite chasing the seller up, the item had still not arrived before I left the country on 1st December 2022.

I did not return to the UK until 5th January 2023 and the item was not here on my return and neither was there a card waiting for me to advise me how to proceed.

Consequently in the meantime, because I never informed Vinted that there was an issue (how could I as I was out of the country and had no idea the item had not arrived) within two days, Vinted released the funds to the seller.

I have contacted both Vinted via the "contact us" and the seller for assistance but they both basically say there is nothing they can do which is most disappointing.

Surely it is illegal to expect me to pay for something that I did not receive ?

I have asked Vinted to make an exception to the rule in my case because it seems so unjust and unfair.

I have also requested that Vinted kindly investigate this as I have no other details than those I have already provided.

I hope to hear from you soon.

Many thanks,

Pauline Telfer

Been a Vinted member for about 9 months. The issues you are reading a legit, I experienced them too. On January 4, 2023 I request my funds to be transferred to my bank account but they keep making excuses that my ID is blurry. An amount 1200 euros is being kept from me. Another female I met they blocked her account and holding over 2000 euros. Their customer service on the app over the text, stopped communication with me and their is no other way to contact them.

Visit their LinkedIn page and connect with the females that reported a complain there.

We must unite all the Vinted Victims so we are heard.

https://www.linkedin.com/company/vinted/

This is unacceptable and unprofessional.

If you do decide to continue to use them, make sure you transfer funds after each transaction so if they decide to keep your money it will not be a lot.