Visions Electronics’s earns a 1.4-star rating from 141 reviews, showing that the majority of customers are dissatisfied with purchases.
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John Nezami
John Nezami is very rude. He treated us like an inconvenience. I will never deal with Visions again. I can't believe they have people like that. Wow. Fire that guy.
Customer service
I went to buy a lens for my camera in vision electonics at faithfull avenue in saskatoon. I waited there for about 30 mins. No one came to help i asked 3 employees to help me. There was a guy named kartik he said there is only one guy in store that can help. Very rude. Then why rest of guys arr working there. Will not go this place in future. Awfull customer service.
Laptop dell
Hi, I purchased refurbished dell laptop latitude, E7440 model, no, [protected], time at 5.20 p.m., I was in emergency need for it for my job interview online next morning but the laptop's battery remained dead and I charged for 4 hours but it did not get charged, it remained only on with plugged in and cursor did not move at all at the beginning only and...
Read full review of Visions ElectronicsSamsung s9
I bought a new Samsung S9 mobile phone from Regina, SK, North store which was later revealed a faulty piece. I went back to the store for the replacement with the expectations of some better customer service and a good advice from the staff but disappointed when they totally refused to change the set with the same model even. Intead they demanded 15% of the cost of mobile in the name of 'THE POLICY'. The manager was so rude and I think didnt know the basic norms of customer srevices. May be that was not their fault as the mobile was packed in a sealed box but that wasn't mine too and I had to pay a good amount for nothing. After that nasty experience, because money matters for me, I decided not to shop any thing from 'the Vision'
Covid-19 precautions not being taken seriously
3/28/2020 - I work for Visions (will not say which one because I need to keep my job) and the managers are not taking Coronavirus seriously. I would like to state upfront I am not naming the store or any names because I have bills to pay and I need to keep my job. However, this has pushed me past my limit. Head office stated a week ago there are to be no more than 4 customers in the store at any given time. The managers do not care or see the danger in this and they let all the customers in without wait. Every time I go to the floor I see no fewer than 5 customers in the store. At present moment, there are 10.I have told my managers as customers approach that we are at limit or over limit and they say, I don't care it's fine let them in.
We were also told to barricade the store so customers can't browse and must stay near the front of the store. Countless times I have witnessed managers open the barricade so customers can browse. The point of this was so customers wouldn't touch everything but now it's so bad that there is no point to having barricades.
I have heard the managers say many times that if one of its staff members gets COVID-19 from a customer, we will send that person home for two weeks and continue business as usual. No extensive cleaning of the store, no shutting the store down.
I am beyond frustrated and disappointing with the lack of care the managers have for their staff's safety and the fact that they are not taking this seriously. I live with my parents. I wash my hands constantly but I still feel like I am bringing home the germs of the customers to my parents, who are both quarantined at home. My parents are elderly.
I play an important role at the store, and I need to pay my bills. The store would have a hard time functioning without me being here and I need to pay for things. I need to be working. Plus we are essential so we are not shutting down.
How is it fair to my parents, one of which has a weakened immune system, that my managers are going against head office and choosing a dollar over safety and possibly life itself. How is it fair to my parents that Visions Electronics cares more about selling an HDMI cable than having elderly people survive the pandemic (if it reaches the store). Why should I be stressed to the point of crying at work because I am terrified for my parent's health. I just want them to take this seriously. A man in my province died yesterday due to the virus. This is a dangerous environment already. The managers are making it much more dangerous.
Never received
Purchased a stove Feb 22 2020. It's been a month and still no stove. Although the website says with in 3 weeks. After 8 or 9 calls spoke to the store manager, who seems to be more concerned with how much he makes than to help with getting my stove. They have no idea where it is and says may take another month. They have nothing else in stock to offer me and thus means another month to wait. Each time I am told they will look I to something no one ever returns the calls
49” samsung tv
Bought a Samsung TV on Saturday from Visions, got it home only to discover there was a crack in the screen. Packed it back up and returned to the store (all within 40 minutes). The Store Manager said he couldn't exchange it that we'd have to deal with Samsung directly. He knew were obviously not impressed with this lack of service, and he said he'd call...
Read full review of Visions ElectronicsNot honoring the 5 year warranty of a tv I bought on sept 27, 2017
Hello, I am a retired person who bought a Samsung tv(40" UHD smart LED ) from Visions Electronics from your Heartland store on Sept. 27, 2017. At the time your salesperson talked me into buying your 5 year warranty plan and he explained how good it was. I bought this plan and now it seems it is a useless plan. I was watching tv on Sunday Jan. 12, 2020...
Read full review of Visions Electronics and 1 commentAsus laptop
February 8, 2020
This letter is being sent to you regarding concerns about ASUS lap top computer purchased May 24, 2018. Let me begin my story:
Purchased unit May 24, 2018, assured that this was a top quality lap top
Purchased additional warranty
February 23, 2019, unit powered on, blank screen, shut down
Would not replace, unit had to be sent to service department in Calgary, AB to service/confirm if unit should be replaced
Unit sent to service department in Calgary, AB
Unit received by service department, March 20, 2019
Service department replaced battery, no other issues
April 9, 2019 called service department and was told unit should be coming soon
Unit received from Vancouver, BC April 12, 2019
Because battery replaced, no exchange for new unit
Unit working
June 17, 2017, unit is down again.
Same story unit to go to service department in Calgary, AB
Contacted service manager in Calgary, (who was very rude) and he stated I should have talked with him before any work had been completed on this unit. How could I have contacted him I did not get his name or phone number until I insisted I be given his name and telephone number.
Instead took unit to Best Buy, they cleared unit and reinstalled Windows 10 and updated unit
The cost was $230.00 (two hundred and thirty dollars)
January 7, 2020 unit has failed again. Not going through this business of repair again, purchased another unit, not ASUS
Waited until now to make sure that the new unit was working satisfactorily
Why would I write this letter
First of all to let ASUS know that the warranty purchased was not worthwhile having
The unit was never working properly and no matter what service it would just keep failing
The company that I purchased the unit from would not stand behind their warranty or replacement
I would like to know if this is how the ASUS company would like to be treated if they had had similar problems
Would/will ASUS stand behind their product and replace with this many issues
May I hear from ASUS at your earliest convenience
Thank you
Donna Canning
Box 46, Bashaw, AB T0B 0H0
Email: md.[protected]@hotmail.com
please contact at earliest convenience
Electric car start
First I called your location in victoria (langford), BC, Canada and spoke with Julien. I requested a quote on having a remote car starters installed on my truck. I was calling from Nanaimo, bc, canada approx 120 kilometers away. He sourced out a quote, then I asked to have it emailed to me. Two days later with no quote I called back and spoke with Kaitlen...
Read full review of Visions Electronics and 1 commentCustomer service from staff and management
On November 3, 2019 I went to Visions to buy a Samsung 65" QN65Q60R, but left with a Samsung 65" QN65QDR. Sales person said it was a much better TV then the QN65Q60R and was made only for them. I told the sales person with that TV I would not be able to price match with other stores. The TV was a little more in price but sales person would give me it for...
Read full review of Visions Electronics and 1 commentSamsung 75" tv
Last Monday, Nov 25, we drove to your Grande Prairie store with the intent of purchasing a Sony 75" tv. The salesman that we dealt with convinced us that we would be happier with the Samsung 75" tv (UN75RU8000) because of picture quality and clarity. We discussed a soundbar and sub-woofer package but it was just beyond our means especially with added...
Read full review of Visions ElectronicsRepair with extended warranty
Purchased a tv and was talked into buying extended 5 year warranty. Was told if not used then at the end of 5 years we get our money back. Nothing was said about a store credit or having to buy something that is double the cost in order to obtain. Fast forward 3 years. TV needed to be repaired or replaced. Called the St. James location and was asked to...
Read full review of Visions Electronics and 1 commentService/knowledge
I have shopped at Visions for many years. I have bought 2 TV's, 2 Asus tablets and gift certificates and enjoyed excellent service. At the end of August I was eligible for a new phone and went to Visions to see what was available. No one had the code to get into the computer and the staff didn't have a clue what they were doing. I was there about 30 minute...
Read full review of Visions Electronics and 1 commentWarranty rebate
Time to claim my warrty rebate after waiting period of 5yrs. Claiming and waiting since then nothing came in the mail. Then email says its expires but it didn't came since then... I recently bought 2 more items and both comes with these warranties about $589.99 and another 59.99 i will going to returned it and never bought anything if it didn't settle it. I've been a loyal customer since then to visions.
Read full review of Visions ElectronicsExtended warranty
My family purchased a 60" TV from Visions over 5 years ago and, at the time, we purchased the 5 year extended warranty for $230. Throughout those 5 years, we have never had to use that warranty. We were told that if we don't use the warranty, that we could come back to Visions and use that as a store credit. That is/ the only reason why we purchased the extended warranty. I went into Visions today (8/21/19) to purchase a monitor for my home business and we are now being told we have to spend double the value of the warranty to be able to use it. I can't even use $100 (50% of the cost of the monitor) of the credit. So I now have to buy $460 worth of stuff before I can get $230 back. We were never told this and this was never explained to us at the time of purchase. If it had been explained correctly, we would never have bought the extended warranty. Spencer, the manager at the store, even said he has already had three other complaints about this. This is unacceptable. All I want it to use the $230 credit that I expected to get based on what I was told by a Visions salesperson five years ago, to purchase a 27" monitor. I don't want to have to spend double the value of the credit just so I can use the credit. If this cannot be resolved, I will be forced to take my business to someplace else.
tv
I am writing today to complain of the poor service I received from your branch 9145 Airport Road Brampton on May 18, 2019. I was visited there for to buy Sharp 50" UHD 120 AquoMotion smart LED TV. I initially talked to one of the sales representatives and clearly said I want Sharp 50 Inch TV because I saw that TV is in promotion on your website. She...
Read full review of Visions Electronicstv
Bought a 55 inch tv from them april 3. Told both the salesman and store manager that I didn't need it till may 1. Both suggested that to take advantage of the opening week prices that I should buy it right away. They assured me that when I unpacked it on may 1 if there was anything wrong with it to just bring it back and it would be replaced. After setting...
Read full review of Visions ElectronicsCar remote starter
Its a car starter., item was idatastart serial number of the product is FCC ID: 2AEPJ-TR3450AF IC: 11418A-TR3450AF Part #: TR3450AF I was about to pick up the item that was a factory defect and then they gave me the fob with no batteries on it., and the manager tried to open it with a scissor thats why the item is damaged! I demand a new one! So now im...
Read full review of Visions ElectronicsCustomers service
We are writing you to let you guys know how very disappointed we are. Last September I ordered an enzo game chair. I did not receive it for 12and half weeks with no updates from sales team. At the same time I bought a TV stand. Both items went on sale for 20 dollars less. I applied for price difference. I received a 20 dollar cheque for one but a gift card for 20 dollars for the other. Wondering why this is as I should of got a cheque for both of them. Now my wife and I have purchased a fridge on March 4th 2019 and as of noon on April 19th still have not received the fridge. Went into Visions to asked where it was and no one knows where or why we have not received it. As of 230pm we were told that the salesman was suppose to send an email when purchased but did not. He did ask the manager if he had to and he stated no but now he was suppose to. Not sure if this was just the excuse they came up with or it is valid. We at this point wanted to cancel the order as we need a fridge and can not keep waiting with no idea if it has even been shipped or when we can expect to receive. They told us sorry but can not stop the financing so were unable to cancel. There is nothing stating in your policy that financing cannot be canceled. We at this point were given a 50 dollar gift card for our inconvenience but no timeline on the fridge. Feel we deserve more answers on how your policy works and also when we will be getting a fridge. Something must change when it comes to ordering items you don't have in stock and a way for customers to have updates on these items as the salesman seem to not have any idea after sale is made seems like it doesn't matter when you get those items but are expected to pay anyways.
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Overview of Visions Electronics complaint handling
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Visions Electronics Contacts
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Visions Electronics phone numbers+1 (866) 530-3363+1 (866) 530-3363Click up if you have successfully reached Visions Electronics by calling +1 (866) 530-3363 phone number 0 0 users reported that they have successfully reached Visions Electronics by calling +1 (866) 530-3363 phone number Click down if you have unsuccessfully reached Visions Electronics by calling +1 (866) 530-3363 phone number 0 0 users reported that they have UNsuccessfully reached Visions Electronics by calling +1 (866) 530-3363 phone numberOnline Store+1 (888) 855-9855+1 (888) 855-9855Click up if you have successfully reached Visions Electronics by calling +1 (888) 855-9855 phone number 2 2 users reported that they have successfully reached Visions Electronics by calling +1 (888) 855-9855 phone number Click down if you have unsuccessfully reached Visions Electronics by calling +1 (888) 855-9855 phone number 6 6 users reported that they have UNsuccessfully reached Visions Electronics by calling +1 (888) 855-9855 phone numberCustomer Service+1 (403) 255-2270+1 (403) 255-2270Click up if you have successfully reached Visions Electronics by calling +1 (403) 255-2270 phone number 0 0 users reported that they have successfully reached Visions Electronics by calling +1 (403) 255-2270 phone number Click down if you have unsuccessfully reached Visions Electronics by calling +1 (403) 255-2270 phone number 0 0 users reported that they have UNsuccessfully reached Visions Electronics by calling +1 (403) 255-2270 phone numberHead Office
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Visions Electronics emailshelp@visions.ca100%Confidence score: 100%Supportm.boyle@visions.ca85%Confidence score: 85%
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Visions Electronics address6009-1A Street SW, Calgary, Alberta, ABT2H0G5, Canada
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Visions Electronics social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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