Vodacom
Reviews and Complaints

Date of the incident: 17 July 2017
Client number: [protected]

On the 17 July 2017 I was robbed and my phone was stolen. I went to Vodacom 4 U at the Glen Shopping Centre, where I requested for a sim swop to be done. Where upon I was told that the phone was on a contract belonging to a business therefore they would need a letterhead of authorization. Which I proceeded to do and the company sent the letterhead. Yet to no prevail, I then get told that I would have to pay the R63 for the sim swop and a further R380 for the arrears on the account which I proceeded to do. After paying the R443. I get told that it's going to take an hour to do the sim swap. So I went about doing my other business and returned an hour later. Whereby I get told that she still waiting for a response as there was a error if I wouldn't mind they will rather call me to come pick up the sim card as to having me wait around. So I left and went home and await their call.

It's now almost two months later. Nobody has bothered to call me and I find this highly appropriate. As I had given them 3 numbers where they could call me.

Yesterday 23/08/2017. I called Vodacom and was told the sim swap was done, but now they have lost the sim card, can't relocate it and having trouble to do another sim swap and this after I had already paid so much money. I would really like for this matter to be sorted out because as I told the sales lady I use that number for my business. So I'm loosing busy due to not having that number that is linked to everything including my emails which is most important and the data that I get with my contract every month, I have now also lost.

I've had no problem with Vodacom so far. But this incident has left me highly unsatisfied and huge knock in the pocket and just no solutions have been brought forward.

Regards
Lorraine jansen

Hi,
When the Samsung S7 released on the 11/03/2016, I upgraded my contract,
and was told I would receive the 24 months warranty ADH,
this week my phone got damaged, and now I am told the ADH was for 12months only. I was under the impression that it was 24 months as I was told and demand that my phone be repaired as now they saying it was 12 months

I am a business customer. I have been charged for 5 Wifi-routers that was sent back within 4 days of delivery as the consultant did not give me the correct information. Vodacom ordered the collection and I have the supporting email that returning the items was not a problem. However after 6 months speaking to different people in different departments that keep calling me asking if I am satisfied with their service (seriously not) I am still charged for these routers. This must be the worst customer service ever. I am due for upgrades on a few of my company phones and am looking at other service providers to move my business contract to because of the mismanagement of my account. If I am having this type of trouble on a business account I feel other Vodacom customers very sorry!

This is my second compliant regarding an upgrade on [protected].
The confirmed upgrade is R499, the first communication I received following the upgrade was for R966. I logged a compliant and still have not received an explanation for this? I got SMSs but no decency to contact a very unhappy customer.
I know receive an account for R800, I refuse to pay more than the confirmed upgrade of R499!
What are you people doing? This is absolutely frustrating. Clearly you don't have a customer centric company on profit centric!
I will NOT pay R800.
Contact me on 0091 [protected] within the next day

Good day,

On Monday 21 August 2017, i was an affected client like many other clients, with the disappearing data, the data that went missing was 2gb which i purchased on Saturday, on Monday upon realizing my data is depleted i purchased more. Tuesday morning i called Vodacom they advised it will be reinstated by end of business, which did not happen.
Wednesday i called to advise that, that i was not refunded and they escalated my problem in the interim i received this call logged reference number - AJ-UCG7-JS1W6, advising someone will contact me in 48 hours, i am still awaiting someone to call me and whilst waiting VODACOM suspended a prepaid account... when i try and make outgoing calls, i get a voice prompt messaging service saying my account is suspended, Vodacom's customer service manager advised i ask for this.
please can someone contact me ?

I can probably account for 4 occurrences where my data bundles were immediately depleted after loading them. I initially thought it was some of my apps, but even after switching everything off/disabling cellular network to all apps, I still received a SMS seconds later informing me that my data has been depleted. That's real money, all gone. With no explanation. This is definitely not what one expects when you use the service of a service provider that claims to be one of the best. Please help Vodacom. Anyone actually.

I have had a sufficient amount of data +-1gig and I have now received a message informing me that I have no data. I have called Vodacom on 111 and spoke to a lady by the name of Tebego who works for Vodacom customer service, ref number for her [protected]. She was extremely unhelpful and did not understand what I was trying to ask her. I don't think we need to deal with people who don't take their jobs seriously. DISGUSTED AT VODACOM. Further action will be taken to resolve the issue.

refer id :[protected]
after 20calls yesterday for data being charged 3 lines are blocked
spoke to 20different people refer reference [protected]
still now I call today they don't acknowledge this reference and they say I need to pay 944.16
after the person I spoke to told me they will open the lines and I can pay by the 28/08/2017 R766.00
now I will go to the newspaper and 702
because I call on behalf of my husband Shamiema MR S MANSOOR [protected]
my husband called 3 month in a line bagging them to stop the recurring data now they blame us of which we never used

I, Patricia Ponono, I'd no [protected]. Lodge a claim with vodacom outlet, King William's Town. I took out an insurance and when I upgraded, I didn't cancel the insurance. My number is [protected]. Now my cellphone got stolen and I went for a claim they tell me this phone is not insured. I am disappointed with this please help.
Regards
Patricia Ponono
[protected]
[protected]@gmail.com

I submitted a query on the 2nd August and was told it would take 24 - 48 hours for you to get back to me with regard to having no data on the 1st August on both my Wifi devices. 1 Vodafone and the other a Huawei Mobile Wifi.
Went into the Alberton store and they said it will take at least 2 weeks, in the meantime although I have paid you for my data which I did not get I have had to buy data to enable me to have data. YOUR TWO WEEKS ARE UP AND I HAVE STILL NOT HAD THE DECENCY OF A CALL.
Vodacom keep you on the phone for hours and your problem is not resolved, and they still do not have the curtesy to phone.
I was told that they had reset my Vodafone and yet I still do not have data.
Data does not disappear please explain.
Regards
Sandy Watson

Loaded airtime yesterday on my phone and had over 400 meg data and this morning all my balances are zero. My tablet had over 1.2 gig of data and that is also ZERO today. Tried phoning vodacom but they cant help as their system has not been updated yet. The lady went on to tell me that vodacom is not responsible if I misuse my data. When I went on to explain that I have WiFi at home she became defensive. If vodacom dont come back to me today with an answer I will go to the ombudsman and I will cancel my contract with vodacom.

Good morning
I am emailing again with regards to the issue of data and airtime that was taken from mu phone yesterday and to date it has not been returned, one other issue is that i recharge and my airtime and data lasts for literally few min then it's depleted, i am aware of apps that might be the reason, however i have not had such experience before.

Can vodacom please reimburse as promised thank you

Hi
I am very disappointed with Vodacom. I have been using Vodacom for a couple of years. I had a 345MB data and R30 airtime yesterday morning past 8 the morning when I checked and 6 in the evening had 0.15MB data and 0 airtime. Later I brought 1GB for 14days again and today 16:02 had only 326MB left. I am considering moving to Telkom mobile now. I don't see me using and referring people to use Vodacom again sorry but your service disappoint me.

On Saturday 19/08/2017. I checked my data bundle balance, it 1.39GB and today I received an sms saying that I have less than 17MB data bundle left. I don't understand what happened because I didn't use internet on the weekend except for WhatsApp and Facebook (Opera Mini). I tried to call the customer care line and it didn't go through. I want to enquire what happened to the rest of my data bundle. My number [protected]

Sunday the 20th August 2017 I had gone to the Vodacom 4U store in Paviliion shopping centre. Since my phone was stolen on saturday whilst on vacation, I required a sim swap to be done. The transaction was completed at about 5pm on Sunday and I was told that it would take 2 - 4 hours to activate.
early next morning the sim card was not activated. I called the customer care line and they had informed that the sim card was not registered correctly and does not match the sim card I was given. I called the store at 9am (when they had opened) and was told it was rectified but to date (22nd August 14:38pm) still no luck. I have no means of communication and this has impacted on my job drastically. This is shocking service and I am not at all happy considering I have been a long standing client with Vodacom. Surely attention to detail should be taken into consideration here. I have lost 2 days without having a sim card active and I have not received any feedback from relevant parties.

Regards
Kelvin

I cancelled 3 lines (routers) in June 2017. RAM came to collect the package 29 June 2017. I phoned again and spoke to a "Jamaal"on 7 July 2017 who advised me that the 3 lines were cancelled (Ref [protected]). Then again I checked my statements/invoices and had to phone again 29 July 2017 and spoke to "Valencia"who informed me that she can see it was cancelled and they should refund me soon. I had to "keep checking my statements".
Today it is 22 August 2017 and I'M STILL PAYING FOR THE 3 CANCELLED LINES! Why must I keep on paying for 3 CANCELLED lines? Where is my refund? The service at Vodacom really sucks!

Hi

Sunday I recharged with R29.00 and I purchased data bundle for that night but then it disappeared totally. I did use some of the data but the rest just vanished. I had a balance of R16.00 and it disappeared also.
Then the next day I purchased another R29.00 and then the same happened. Number in question [protected]

Can someone please assist in this regards because its very disturbing.

Regards
Riaz
[protected]

I bought 1GB on the 19th of August, however, on the 21st of August I had received multiple notifications stating that my data is depleting. The last notification that came in said that I have less than 8.0MB. I am now left with 1.03MB and have no idea where all my data disappeared to.

Your assistance with regards to this matter would be highly appreciated.

Contact number: [protected]- Busi Mgada

I logged a call with Vodacom last week Wednesday regarding my data. I have still not received my reimbursement. Please see below:

Dear customer, with regards to your ref A2-6FBY-QDAW3 please be advised that your data bundle was used on an internet connection. You have been credited with a 1GIG data bundle on [protected] as a goodwill gesture from Vodacom. Please note, you will need to monitor all data activity on your device. Alternatively, please download 'My Data Manager' from the Appstore to help assist in monitoring the data activity on your Device. As a preventative measure, you can also disable your Data Network on your device when it's not in use. Have a pleasant day further! Kind regards, Vodacom Customer Care Wayne Jeftha

#WorstNetworkProvider

I just bought 60mb yesterdays at 4pm at work and i closed my data and restrict my background data so that when i get home i can check my emails. When i get home i switched on my data and before i even get in to my emails i received a notification saying i have less than 15mb and in a second i received another one saying i have less than 4mb left. i couldn't go to the interview today because i couldn't get to my email. I JUST NEED MY DATA BACK PLEASE.