Vodacom
Reviews and Complaints

Dear Vodacom
I am a vodacom client for more than 15 years now... I am on the Smart M package for the last 2 years now. I use a lot of data and I usually by extra data when I receive a sms that says my data is finished!
My account is usually +- R1200.
I usually receive a sms that say you have used R11 out of data bundle and then I buy data later in the day.

Today my first sms that I received was you have used R150 out of data bundle the time the message was send was 3:52 the next sms followed after a miute saying that ive now used R300 while I am still reading the sms the next one came and said R600 in about 5 minutes time the sms's keep on coming... it went up to R1500.. in no time!
The sms's was so fast after one another that i cant even dial *111# to buy data!
Luckily I was near a Vodacom shop and I ran in and while I was waiting the sms's keep on coming! Before I was helped it was R2100... the person who assisted me advised me to put of my data.

I than switched it off immediately ...
While they were trying to help me and they saw the sms's come in one after the other they also said no something must be wrong. Ive spoke to one of vodacom people on your helpline (accounts) while i was speaking to her on the phone explaining that ive received all these sms's up to R2100 she told me its showing that it is R2800 now!
I was shocked this was after my data was switched off!

After a lot of calls and redirecting from one persons to another Ive received ANOTHER sms while my Data was still switched off!
5:28 theyve said ive used R3000 out of data bundle! This is ridiculous and unacceptable!
How can this be! For 2 years on this contract it never happened before!
I am very angry and disappointed!

My query was escalated to a support specialist! I dont know if this will even help it could take up to 16 days they said!

I am shocked If this is not solved Vodacom will not see me again!
#vodacomdata_ridiculous !

I have data and airtime on my tab. Not only is my data disappearing, my airtime too. I dont understand how when you have data your airtime disappears... literally... i sent 3 sms's and R10 was gone.. pooooof just gone... another thing... i have noticed that when i unable my emails from automatically update my data doesnt go so fast.. but when its set to update as my mails are received it goes faster... Vodacom... my 3 gig data deal stipulates that emails services are free?

Why after trying for 3 days, calling 111, follow the ivr prompts, end up at waiting for consultant then call "killed as soon as it is picked up"? Get the "we are experiencing... Bla bla bla"... Message, but get cut off? Why? Why not put back in cue, re-directed, etc. Not the way a call centre should work... At all! Anyone, feedback? Please fix this. Kind regards 😡😡😡😡😡😡why after trying for 3 days, calling 111, follow the ivr prompts, end up at waiting for consultant then call "killed as soon as it is picked up"? Get the "we are experiencing... Bla bla bla"... Message, but get cut off? Why? Why not put back in cue, re-directed, etc. Not the way a call centre should work... At all! Anyone, feedback? Please fix this. Kind regards 😡😡😡😡😡😡

Hopefully someone will respond or going to post on mybroadband, hellopeter, etc, etc, etc. Please. Thank you.

Hi, kindly assist, please assist, im kindly requesting urgent assistance, i dont want drama, or unnecessary activities that can be avoided, im going to ask in a polite manner
My account was on arrears because I was billed incorrect, I do not know why vodacom stopped debiting my account, I made settlement arrangement with vodacom several times via a debit order but still there was no debit, last week vodacom locked my number and sent me a text sms that I should call legal department to make an arrangement([protected])-ref number [protected] to make an arrangement, I did and its for the 4th time making an arrangement but vodacom did not debit my account, till today now they have deleted my number, that is my business number, I have authorised for debit order to go through serveral times, vodacom was not supposed to stop the debit order from the first place, now my number has been deleted? the number is my business number, I do work with my number, can someone assist before unnecessary

Below is all the emails sent to Vodacom as of the 18th of August and to date nothing was done, the last person I spoke to was Thokozile in the sales department, [protected]@bytes.co. za which then confirmed that the Port was done but someone will call back with confirmation to date no one has called. I keep calling to speak to a teamleader to assist me but they keep placing me on hold and then it goes to the system generator of which I respond to but no one still gets back

Hi Thokozile

Any news on the confirmation cause no has contacted us so far:

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Monday, August 28, 2017 3:35 PM
To: '[protected]@bytes.co. za'
Subject: FW: Request to port number

Hi Thokozile

Herewith please find attached

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Monday, August 28, 2017 12:26 PM
To: '[protected]@bytes.co. za'
Cc: 'Sifiso Bophela' ; 'R. Ajudia'
Subject: FW: Request to port number

Good day

Can someone please assist with the attached and below seeing that Sifiso is too busy to attend to the matter

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Monday, August 28, 2017 8:33 AM
To: 'Sifiso Bophela'
Cc: '[protected]@bytes.co. za' ; 'R. Ajudia'
Subject: FW: Request to port number

Morning Sifiso

Please refer to below emails, the request was logged on the 18th of August and to date the Port was not done. We need this to be don ASAP

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Wednesday, August 23, 2017 12:58 PM
To: 'Sifiso Bophela'
Subject: RE: Request to port number

Hi Sifiso

Yes I got your missed call, I've also tried calling you earlier on when I got cut off.

Please get back to soonest as this matter has been pending since Friday.

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Sifiso Bophela [mailto:Sifiso. [protected]@bytes.co. za]
Sent: Tuesday, August 22, 2017 5:49 PM
To: Simone Marwa
Subject: RE: Request to port number

Hi Simone

I tried calling you 2 times today but I couldn't get ahold of you. Expect my call tomorrow between 8 am and 6 pm.
Kind Regards

Sifiso Bophela
Sales Agent

sifiso. [protected]@bytes.co. za

Tel: 0821950
Fax:
www.bytes.co.za

Unit 14, Growthpoint Business Park,
Cnr Tonetti & Old Johannesburg Rd, Midrand, 1685, Gauteng, South Africa PO Box 5905, Halfway House, 1685, Gauteng, South Africa

A division of Altron TMT with our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status.

This e-mail is subject to an e-mail disclaimer.
Read email disclaimer notice: www.altron.com/email.asp Alternatively please contact us on +[protected]

_
From: Simone Marwa [[protected]@yland.co. za]
Sent: 22 August 2017 12:59 PM
To: Sifiso Bophela
Subject: FW: Request to port number

Hi Sifiso

Any feedback?

Kind regards,
Simone' Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Tuesday, August 22, 2017 9:37 AM
To: 'sifiso. [protected]@bytes.co. za'
Subject: FW: Request to port number

Hi Sifiso

Herewith please find attached

Kind regards,
Simone' Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Friday, August 18, 2017 12:05 PM
To: '[protected]@bytes.co. za'
Subject: Request to port number

Good day

Herewith please find attached letter to port a prepaid number to contract.

Kind regards,
Simone' Marwa
Email: [protected]@yland.co. za

1. Since January 2017 V'live deduction is shown on my bill. This was queried and asked to be cancelled. This was done on 13 Aug 2017 only. I was informed to contact Air G as the authorization came from them. Air G says that the service was activated and terminated in Feb 2017 but yet Vodacom is still billing me. They do not want to assist me and I only receive mails to state that I must speak to Air G. (I will still discuss with AirG on what the alleged services was that I apparently clicked on) Who is going to refund me all this money as per Air no monies was received for my number (+[protected])Vodacom is not aswering any of the mails that was replied to on CCareEscalations.C3D.[protected]@vodacom.co.za
On the Vodacom Website the mail complaint service was removed and you are asked to call 082111. The problem is 082 111 as they are incompetent to assist.

2. I was on the line again today for +/- 35 minutes to various departments in the call center. The call center staff is extremely extremely incompetent. This is my finding after spoken to about 9 of them in the past 2 weeks. No one can give me any answers.
I went to apply for a new contract yesterday at Centurion mall Vodacom shop. I was assisted by Willie. New contract was declined as he says the system shows a VPNCS (unsure if correct as I could only glance at the system) message that means it was declined due to previous contract conduct. I need to understand which contract when etc?
Call center Thandeka could not assist. Transferred me to [protected], Thembi could not assist and transferred me to Customer review department. Thato says that she cannot assist and I must go into a branch and ask them to phone the accusation department. She has no number that she can give me or she cannot transfer me. Why must I go into a shop for them to phone them? apparently only calls from shops are taken?
I need to understand what the issue is on the account that is halting me every time I want to take out a contract.
Please look into my account an see how many contracts I have started previously and on my current account (+[protected]) and the amounts that I have spend previously.
I can upgrade any of my 3 current running contracts but I cannot get a new one. So according to you I am no risk in upgrading to a contract for e.g R1000.00 pm but I am a risk to start a new contract of R299.00 per month.
Your business logic does not make sense.

Is this the reason that everyone around me is moving to alternative providers? It is time for me to greet Vodacom after what 15 years etc and move to another provider.

Your call center is of no use. Are not user friendly and your staff is really below standard on product knowledge.

I am very disappointed and angry at the same time i closed an account March, i was requested to pay the remaining balance of 5rand to close my vodacom cellphone contract account at vodacom centurion mall. To my surprise i receive sms's stating that my account is on arrears and i must pay R610 :( . Im greatly disappointed with how vodacom treats its clients. there is lack of communication to clients, no notifications are given to clients about their account, i would like you to please re-solve this issue because i am not going to pay R610 for something which i no longer use.
Client number Acc :9l4158547

I bought 100mb of data yesterday. I haven't even been using my phone at all and a half hour later I receive sms'e that I have 30mb of data left. All my phone's settings is correct and nothing but nothing uses data on my phone if not on wifi. The day prior to yesterday I also bought 100mb which was also depleted within in minutes without using the phone. I even use facebook in free mode so they can't even blame it to data usage for facebook. If you lodge a complaint about this the staff is rude and says there is nothing they can do. When are you going to stop stealing the data vodacom?

I had closed my vodacom account many months ago and had also been email a statement with a zero balance but yet i have received an invoice today with an amount of R542 which i am not sure how it was dreamed up. This is frustrating and a waste of my time, their calls are supposedly recorded yet they cannot get their act together. I have had a terrible experience with this company and would never subject myself to any of their contracts again.

I have been an old customer of Vodacom. Last year I called Vodacom to cancel my long-standing contract. The consultant managed to convince me to stay with Vodacom and offered me a cheap package for R79 per month. I agreed but notice that i have been billed R197 for the past year. This is not what was agreed and not what I purchased. I called the call center at 082111 and was sent from one consultant to another to another and had to repeat myself to frustration... I have also emailed the Vodacom Dispute alias as this is Fraud. No response to date... Extremely poor service from Vodacom and no feedback around my refund either.

SR [protected]

We have been having intermittent problems with the internet connection from the service above. The line keeps dropping and it is now getting to the point of ridiculous. Since installation I'd say we had but a few "good" days. the rest has been a nightmare. To make matters worse, I have lodged complaints with both the call centre and with the project management teams verbally and electronically and we are simply getting no feedback. There is clearly a major problem and nobody even has the decency to let us know where we stand. Also when we go to the link to check our balances, it is offline. the service is simply not up to standard and I fail to see why we should pay for such a shoddy service.

Vodacom had suspended my Phone since July the 3rd i had to send my complaints to different complaints sites..my cellphone was not active since July The 3rd. normaly i get R110 airtime and When my phone got activated i only got R110 for this month only and for last month i did not..i called vodacom and complained about it and They told me... I had Subscribed to ...(live) which i did not Even knew about. all my air time was gone how? i dont know because my Phone was not activated. vodacom only activated my Phone on the 25th of August..when i checked my balance it was only R110...and Worse part vodacom did not call me to tell notify me that my Phone was active. nor called me to apologise about The inconvience They caused.. still waiting for Their call to explain why did they suspend my phone and why did they deduct so much money from my account, they cant just keep quiet as if nothing happened... they need to explain to me so i Can understand why did my name ended up on ITC...and they should call me and tell me thatmname was removed from ITC. thank you!

Tel [protected]

I have handed my S7 in for a Screen repair.

I have a insurance that Vodacom suggested.

Yet I receive an sms for the full claim amount. Thus Vodacom is not making use of the insurance at all.

also the sms that is send has a call back number [protected] which I had try to call back to find out why they are not using the insurance.
The number keep on disconnecting me.
Job number [protected]

Please investigate and give me feedback

Thanks
Johan

I purchased 1gig of data on 25 Aug and without notifying me that my data bundle is depleted (which is impossible), depleted my airtime of R50.00 which was loaded at 1:45am on 28 Aug. I literally only activated my mobile data, I didn't check messages and I have no apps running in the background.
This is ridiculous! And of course as usual nothing will be done about this because that is what Vodacom does.

I bought data and airtime for the below mentioned dates, but i have never been able to use the data. Every time i load in, the data will disappear. This happened for the month of august for the below mentioned.The airtime was for R29 on 22 august and airtime for 25 of August for R15 and data for 26 of august was 300 MG. I called the call centre customer care immedeately but they said the system had not been updated. The cellphone number is [protected]

Vodacom repairs centre in pietermaritzburg failing to fix my phone. I already sent it 3 times to vodacom each time it comes back they say it's fine as they can't find the fault but the phone still has a big problem. Job numbers as follows: [protected]; [protected] and [protected]. Please call me on [protected] to solve this problem. I am tired of running up and down to vodacom as they are not solving the problem. Instead they are making me like a fool.Terrible service from Voda repairs centre at Midlands Liberty Mall in Pietermaritzburg . I'm currently up receiving terrible news from Vodacom repairs centre in Pietermaritzburg (Pietermaritzburg Liberty Midlands Mall - Vodacom Repair Centre). ON THE 16TH OF JULY 2017 I HAD SENT MY SAMSUNG S3 TO THE VODACOM REPAIRS CENTRE IN PIETERMARITZBURG. THE PROBLEM WITH THE PHONE WAS THAT IT WAS FREEZING ALL THE TIME AND WAS GOING OFF ON IT'S OWN. THE JOB NUMBER FOR THAT REPAIR IS ********** 0. VODAM PIETERMARITZBURG SEBT MY PHONE TO THEIR TECHNICIANS IN UMHLANGA. ON THE 24TH JULY 2017 VODACOM INFORMED ME THAT MY PHONE IS READY FOR COLLECTION. I HAD PICKED MY PHONE UP. VODACOM PUT IN A NEW BOARD IN MY PHONE AND IT SEEMED FINE BUT THEY FIXED ONE PROBLEM AND THEY SENT IT BACK WITH ANOTHER PROBLEM. FROM THE TIME I PICKED MY PHONE UP THE PHONE DOES NOT READ MY MEMORY CARD. I WENT BACK TO THE REPAIR CENTRE AND INFORMED THEM OF THE NEW PROBLEM. WHEN I INITIALLY SENT THE PHONE IN THE MEMORY CARD READER WAS WORKING FINE BUT SINCE VODACOM TOOK THE PHONE IT DOES NOT WORK ANYMORE. VODACOM THEN REBOOKED THE PHONE IN ON 12TH AUGUST 2017 WITH NEW JOB NUMBER ********** 2. THE PHONE WAS THEN RETURNED THE PHONE TO ME ON THE 18TH AIGUST 2017. I WAS FUMING WHEN I TESTED MY PHONE AT THE REPAIR CENTRE AND IT WAS GIVING THE SAME PROBLEM WITH THE MEMORY CARD NOT READING. I TRIED NUMEROUS DIFFERENT MEMORY CARDS AT THE REPAIR CENTRE AND IT STILL DIDN'T WORK. I WENT AND BOUGHT A BRAND NEW MEMORY CARD AND TRIED IT INFRONT OF THE VODACOM TECHNICIAN CONSULTANT AND IT STILL DIDN'T WORK BUT IT WORKED IN THE CONSULTANTS PHONE. VODAM THEN REBOOKED MY PHONE IN AGAIN ON THE 19TH AUGUST 2017 WITH JOB NUMBER ********** 4. THEY ADVISED THEY WILL ENSURE THAT THE PHONE IS SORTED OUT. I PICKED UP THE PHONE FROM VODACOM TODAY 26 AUGUST 2017 AND THE PHONE STILL HAS THE SAME PROBLEM WITH IT NOT READING THE MEMORY CARD. I AM NOW TIRED OF MY PHONE GOING UP AND DOWN TO VODACOM LIKE A DAMN YOYO. I WILL BE GOING BACK TO VODACOM AND THEY BETTER REIMBURSE ME WITH A NEW PHONE AS I AM NOW TIRED OF THIS. AS A CUSTOMER I HAVE RIGHTS.

This is being a Nightmare
Fraudulent Cell Phone contract was opened in my name. Ok these things Happen
i phoned vodacom on the 11th June, they have not resolved this up today
every time you phone you get transferred to another section then that section transferred me back to the original section.
This month they going to debit me An extra R1058 FOR THIS FRAUDULENT Number.
No one has help me resolve this, Vodacom in my eyes is completely incompetent
I have given them an affidavit from the police, even went to vodacom,
and guess what they also couldn't help me
my last resort i been to my bank and cancelled my debit order and i will wait for them to phone me.

On 27 Oct 2016 I did an upgrade to Samsung Galaxy J1 mini phone via Talkabout Cellular North Ridge Mall, Bloemfontein their invoice T001082774. Vodacom account number I [protected]
I have had numerous problems - overheating and incessant dropping of calls (mainly Whatsapp but also on landline connections), unsolicited forwarding of photos and messages.
First complaint, lodged in Bethlehem was investigated by in-shop technician who pronounced 'no problem'. Later also in Bethlehem referred for repair 25 Feb 2017 Seq No. 1675696 refers to 'all previous problems persist from job [protected]" returned 27 Feb with Test Script GS D9018.RBT as 'repaired device' Returned to Talkabout Cellular in May /June and returned 22June 2017 with a new Sim Card [protected]. My query was handled courteously by consultant Westus.
Overheating seems to be resolved but today interruption to a connected call with a voice mail message from a name in my address book. I have established that this person was not attempting to contact me. I have had numerous interruptions from various sources since having this phone.

I am totally frustrated with this USELESS phone and feel that attempts to resolve the difficulties could go on forever. Surely a replacement is the answer !

I received a sales call on 07.07.2017 where the sales person, I think, deliberately mislead me in believing that I would keep my same number with the offer he made me and I only found out on 04.08.2017 that I in fact got a new number, when I went into the Waterfront Vodacom store for the third time.
I logged a dispute on 06.08.[protected]) when I found out that I got a second number and not an upgrade on my current number. No reference number was given when this dispute was logged.
No one came back to me so I tweeted Vodacom111 and someone came back and said the Rewards department will cancel my contract and contact me.
After some time I still did not get a call, I tweeted again, and I was informed that the contract will not be cancelled as I agreed to this new contract. What I understood I was agreeing to, was that I would keep my current number, but that I would get a Samsung tab and 200 minutes per month for 24 months. During this sales call I was told that I will keep my number at no point was I told I will get a second number. I did not understand how the tab and my cellphone would function on the same number, but the sales person could not (or would not) explain this to me, because if he just said there will be two different numbers and you can cancel your current number, I would not have agreed to this new contract. I have had my current number since 1994. I don’t want a new number and I certainly don’t need two lines.
I still have not had a call back from the dispute I logged. When logging this dispute I requested that I too wanted to listen to this sales call again. The lady informed me I could go to my closest store to have a listen. She did not even ask which store that would be. I would still want to listen to this call, if you can inform me when and where I can do this or maybe you can e-mail me the audio file.
I want to speak to someone that has listened to the sales call and that is in position to make decisions.
I am happy to have this 24 month upgrade on my current number.
Also I received the new device on 14 July and was charged for the full month of July. Is that also stated somewhere in the small print that one would get charged the full month even though I only have the device for part of the month?
This is not the first time I have been bullied into a contract I did not want from Mondo and if this is not resolved I will be going to the ombudsman and logging a complaint.
Looking forward to a quick response.
Susan Hoffmann [protected]

Gooday, i hope that this mail will get Vodacoms att. I am deeply concerned at how you abandon your good customers!For 3 months i mailed you, hello petered you, sent affidavits, put in writting that as pensioners we could not afford current contract, only to be told today i could do a migration! My question " why did nobody at customer svs, business, accounts, solutions and many more consultants (3 mnths) worth and weekly calls and 1hr25min today... could have told us this 3months ago? Why did you as service providers not offer this alternative solution 3 months ago! We have 2x contracts currently with you, all family and friends have contracts! We have been excellent credible account holders for 20yrs plus, and this is the treatment we get! I am at the end of the long road we have travelled with vodacom!offer a credible solution! Check your logged queries and complaints... i have to repeat 3 months of hard work that i have done to keep in contact with you!FOR GOODNESS SAKE do something to keep your customers! Account has got out of control now, which could have been avoided 3 MONTHS AGO!