Vodacom
Reviews and Complaints

Had a Vodacom contract for 18 years, then moved to prepaid last month.
I am experiencing numerous problems with the Vodacom network.
l cannot send SMS's. I cannot receive notifications from my banks and I cannot make outgoing calls.

I have visited the VodaShop in Hout Bay and Claremont four times and they are unable to assist.
I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet.
Do I go to the Press to complain? Because according to ALL of the service people at the Vodashops this is a REGULAR COMPLAINT.

I upgraded my contract to the Samsung Galaxy S7 plus Tab3 lite. Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services is suspended for not paying the device. I've contact Vodacom accounts, online upgrades, customer services, Activation, customer care, and, and, and . . . . . With no success, every time I've been transferred to various departments, staying on the line for hours. I phoned for 3 days, everyday to solve this issue. Eventually I was told that I will be credited for R1587.46
This is not correct as I cannot pay the vat amount and Top Dog Educational. How can someone pay vat without purchasing anything?
Invoice number: K0138983
Account number: I2682762-5
Invoice date: 31/01/2017
The amount on Invoice is R1809.70 (where R222.24 is for VAT)

I was promised by the accounts department that they will call me back on Friday 17 February 2017 to fix this error on my account. That never happened.

I received my Vodacom statement for February 2017 and the credit hasn't been added. I will not be able to Pay the extra R1809.70. If Vodacom going to take that amount with my debit order payments I will be forced to reject the debit order and cancel it.

The following is some of the people at Vodacom I spoke to (with no positive feedback):
Sameera - OnlineUpgrades
Nicolene - Online upgrades
Zandila
Shanna
I've been with Vodacom for many years now, I have 6 contracts with Vodacom and if this is how they treat customers I will change to another service provider.

I purchase a 2 tablet deal in December 2016 that was on promotion ( buy one and get one free ) but ever since December i have been debited for the 2nd tablet as well yet the 500mb the free tablet is receiving is suppose to be free as per the information the consultant gave me. i have called Vodacom on numerous occasions an all they would say is it will be escalated and i get no feedback when i call they say it has been resolved yet i am still experiencing the same problem. The consultant who helped me with the deal advised me it was sorted an my statement would be credited from December for the amounts been debited . i received my February statement and there is no credit showing and the same amount is still being debited from my account. Vodacom has given me terrible service and no one seems to be willing to help me solve this problem, i am running back and forth with no assistance what so ever.

Calls are recorded for quality and security purposes iv requested for my calls to be listened to as iv called too many times with this query, went from customer service to escalations to solutions department and not one person has taken initiative to help.

In November 2016 I contacted Vodacom regarding an issue with having poor network coverage at my house. Since November I have made several calls to Vodacom advance data solutions department trying to follow up the status of my query. Every time someone tells me that a network consultant will be in touch shortly. I only received a call back from a network consultant at the end of December after having to phone again. Since then I have again phoned numerous times regarding feedback on the situation, and every time they are unable to give me any feedback on when someone will be attending to the situation. When 2017 came around I now have NO network coverage at my house. It is the end of February 2017 and still I never heard back from Vodacom regarding my query. The last time a received an sms with a reference number was in Jan 2017 ref #: [protected].
I am unable to make any phonecalls from my house, I am unable to conduct business from my house. I have to travel 14km into town, sit at a restuarant for a couple of hours in order to conduct business. Clearly there is no commitment from Vodacom towards client services, even though I have been a long time loyal Vodacom client. It is simply shamefull.

I wish that Vodacom can attent to my query and assist with installing a network booster in my house so that I may be able to communicate via the privacy of my own home.

Had a Vodacom contract for 14 years, then moved to prepaid for five days, then back to Vodacom contract on the 8 of Feb 2017.
I am experiencing numerous problems with the Vodacom network.
l cannot send sms messages .I cannot receive notifications from my banks.I cannot receive calls from other Vodacom phones and Mth phones ect, but landlines seem to work.

I have visited the Vodacom 4U Shop in Clearwater Mall more that 6 times and they are unable to assist.I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet.

Kindly assist.

Hi there, I have an open ended line with vodacom, since in contract with vodacom I pay my monthly bill via an eft monthly, in November Vodacom debited me for 1060.00 after still paying my bill for that month, I have contacted them, they reversed the amt and now has disconnected me saying that i am in arrears of 3060.00, I have not paid the bill since the disconnection which is now going on for about 2 months, they refuse to be of any help to sort it out, they sorted it out for a week, and then it reverted back to normal, I have 2 statements which make no sense, they both are totally different as well, also before the whole disconnection, vodacom kept capping my account as soon as my free minutes were over, they did nothing about that too, they also had a 3 week period where they threw my cellphone number back into the for sale Pool and I could not make any calls cause my number was being re-sold, I have not been compensated for that either and had to pay a full months bill, the service is pathetic and I am in an ongoiong battle with their call centre who does nothing to help. they have proved to be utterly useless.

At first i tried to upgrade online on the last page upgrade unsuccessful

Incomplete order Existst for MSISDN The current number is not due for an upgrade an sms has been sent with your upgrade date.

But it was unsuccessful! was i automatically upgraded ? with Vodacom deciding which phone im going to get then ?

I don't want to receive anything i don't want
nor am i paying for anything i don't want
Online chat ALSO OFFLINE

And after this:
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Still no reply
JUST TRIED ONLINE CHAT AGAIN THE OPERATOR AUSTIN JUST TOLD ME TO CONTACT THE UPGRADES DEPARTMENT NOT EVEN OFFERING ANY HELP

I had a Smart M package since the beginning of 2015 with the ability to load new data online. I had no problems loading new data until the end of September until I would get a message stating that my purchase request was submitted and they would get back to me once successful. I tried multiple times to load new data with none being loaded onto my account. I eventually phoned into customer care and was told that I had purchase requests open and that they couldn't manually load data onto my account. I tried multiple times to load data and logged multiple complaints with Vodacom's customer care. In this time, I had gone out of bundle rates but needed data for work!
I eventually succeeded in having data loaded but that was after MULTIPLE calls into Vodacom's customer care, each call lasting between 30 minutes to an hour at a time!
I was told that Vodacom would be launching an investigation into the problem and a refund would be submitted for the out of bundle rate that were incurred due to Vodacom's error but I have heard absolutely NO FEEDBACK from Vodacom since 05/12/2016!
I am absolutely

I have upgraded my contract with vodacom from R149 data contract and bought a phone for R299 to qualify me to a promotion vodacom had on the
13 January 2017, call reference [protected] where I was promised 20gigs data which I have not received to date. I am tired of calling the call center several times and I do not get assistance. I called again this morning and the lady never assisted me. Last week on the 16 Feb 2017 call ref
[protected] and my case got closed without being resolved and that has been happening since I joined the contract.

A WiFi router has been sold to me over the phone and delivered during this week. I went into a Vodacom store on Friday morning to assist me with activation of the SIM and explain in detail how to use the device. They were very helpful, but as soon as we started contacting the SIM activation department the problems started: First call got cut off, Second call asked me to call another number if I get cut off during a transfer which did happen, Third call to another number the lady told me that I will have to wait 7 to 14 working days for the situation to be escalated(really?) Even the technical staff at the store was amazed at that. They then called another number and the lady told me that I should wait 24hrs-48hrs for activation. I called the next day 28hrs later to find out how far they got with the activation. The lady told me that the activation department was closed and she will call me the following morning at 9am which she never did. I called the customer service now again 56hrs later as the SIM is still not active...This lady promised to call me back in 10mins after asking that I should put my SIM in another device to check if the device is not faulty, still the SIM is not active and needles to say she never called back.Please just come and collect this router and SIM I will make another plan and cancel this router contract immediately, I am tired of empty promises .

Since October of last year my cellphone account with Vodacom has been debited monthly for a subscription service i did not sign up for. Not once did Vodacom contact me confirming this subscription and allowing the subscription service provider, namely AirG Gold to debit my account monthly. I have since called Vodacom to cancel this subscription only for them to tell me that they cant i need to deal with AirG Gold directly. What a disgrace. I have been struggling to get my refund from AirG Gold and Vodacom is no help either. Vodacom should not be allowed to just bill you for subscriptions without having written consent to do so. Despite unsubscribing a month ago i am still being billed for the service! Vodacom and AirG Gold both need to take responsibility for this crime and see to it that i am refunded and this never happen to any of their clients again!

I have reason to believe that my mobile numbers are being "tapped" or "hacked" by fraudulent employees of Vodacom South Africa. I know that these actions are carried out without any proper authorisation. I have sufficient proof of my alligations, but I do not wish to share this information at this stage. I will supply you with all the relevant proof as soon as an official investigations into this matter has been launched. Please contact me for more information, such as my mobile numbers, location etc.

I just wanted to lay aclomplain about someone who arrasment me and my. Family by sending porn clips and pics say ugly things anbout a young gal in our community. He / she also said bad things about this young girl.
This the mobile number it come from : [protected].
Its not right to do this to a young girl and brag about it. It could be your daugther or sister. This persone also used outiolet media form to said bad things about m son with this girl.

Please im looking for help.
Thank u

I am sick and tired of call 082111 requesting that the passcode to access my voice mail be removed or re-set. i have called Vodacom 111 endless times to no avail. i had my requests escalated - nothing happens.
after many calls someone my complaint to a department that doesn't exist (?) - so i was told by a manager that called me on 8th February after i went to Facebook. He promptly logged another escalation to a "support specialist"" (ref. [protected]) - on the 8th and promised someone would call me within 24 hr. i am still waiting. i have called several times. i was told Wayne would call me back (?), then this morning (Mpho - supervisor - would call me (?) and when i called back around 4pm the agent put my call to IT services and she promptly told me that this reference number is not for IT and put me through somewhere else which required my "dealership"number? Obliviously the call was cut off and i was told to call again!
Where are the mangers? Is the science fiction to re-set/remove /delete my voice mail?
the voice mail is still active in the sense that i get left voice messages but i can't access them

On purchasing at Game Stores Alberton 2 x Samsung Galaxy 2 J2 cell phones in December 2016 on a offer of R209.00 per month with airtime of R200 for the one cell phone and airtime of R55 for the second cell phone, my nightmare began. Firstly I had requested on more than one occasion during the process that need to keep my current cell number which was MTN service. However the store assistant did not take notice and when eventually the paperwork was completed we discovered that I would now have to change my existing cell number.
Now on receiving the statements (both January and February being delivered on the same day) we find that there are discrepancies in what we are being billed for.
There should only be on charge of R209.00 for the contract entered into, however there are two charges for contracts and various other items such as connection fees which on the January Statement stated "Once off charge/s"but appears again on February's statement.
The total they now want me to pay is R601.00 which I can not afford.
I certainly hope there is some way I can obtain assistance in clearing this up

My issues with Vodacom are as follows:

I’ve been a customer of Vodacom for as long as I can remember. It could be close to ten years.

In the beginning of 2014 I took out yet another upgrade. I took the Blackberry 9720 on a top up deal. In a space of six months I had to take the handset into Vodacare three times. The handset was more faulty or in repairs than what I got any use out of it. The last time I just got the phone back from Vodacare and the very next day the phone worse than ever before.

Every time I take the handset in for repairs, I will query about getting a new handset. One of the reasons why is because on one of my numerous trips to the Vodacom shop. I was told by a consultant that there was a bad batch of this particular model that was on the market. However, protocol was that it should be sent to Johannesburg and then they will decide if a new one will be issued. In the end I get a more faulty handset back that was swiped and wiped with a new a battery but no better than before.

While struggling with the above issue. I discovered that I’m being ripped off with data bundles services. At the end of every month my data depletes more than usual even though I’m very careful with the apps and data usage on a whole because of monitoring sake. Near the end of the month I lost about 200 megabytes in a day and all the airtime I had left on my phone. I called it in and I was reimbursed as a once of gesture but not admitting fault. That same amount of data was wiped off my phone the very next day. I was told by the Vodacom consultant that they investigated my query and that it was my apps like siri (of which I never use, in fact I disabled it), Safari and number of other apps that they listed of what depleted my data. I would believe an itemised billing of the query but the list of what they noted was not substantial enough because it was simple list. I never used 200 megabytes ever in one day. I was still not even given the benefit of the doubt. Instead I was said to buy more data bundles. The new service provider that I’m using now is far more precise and accurate when it comes to data usage.

I made several attempts to get to an amicable solution to go forward but was received by the Vodacom manager and so many other consultants as a problem they can’t resolve other than telling me again to take the phone in for repairs. I told the manager that I am going to take it in again for the last time even though I wanted them to collect it because of the inconvenience and because I took it out online, therefore it was delivered to my home. I told them that if there’s no better result or even just a phone that works will be fine or else I am going to stop payment and I will be done with Vodacom all together. I would maybe have overlooked the fact that they made me out to be a lair or someone that it is ignorant in the use of data related services.

I stopped payment and Vodacom stopped the contracts and blocked the phones that I had on contract. Both phones are useless to me now and so is Vodacom. I was not going continue paying for a broken phone nor was I going pay for bad service and data I never used.

Note that I tried to resolve these issues. Before I made the decision and even warned them about it. Vodacom did not care to resolve the issues or to keep me as customer. That in itself was a mutual cancelation between the two parties involved.

As I was being handed over. I will be taking the necessary steps to expose Vodacom for their terrible service and to claim for inconvenience costs and damages on my credit profile.

On 09 Feb I purchased R100 airtime because I knew that on my smart s contract my data would get finished. In previous months I received a notification that the data was finished and I needed to recharge this time my data got finished on 14 Feb and I did not receive any message. Rather vodacom used all my airtime for data use in one day. This practice is deceitful the call centre claims that the sms sent informing me would be a courtesy. This situation arose only because I had loaded airtime. If I had not I would have received a sms. Once again I think this practice is deceitful and unethical business practice.

I am a loyal vodacom customer for more than 9 years.
Have a vodacom screen insurance for my blackberry z30 phone. [protected]
On the 22.01.2017 booked my cellphone in, to have a cracked screen repaired. Job [protected]
The phone was in working order.
Yesterday received a message from the tygervalley repair centre that repair cost is r7758.20
Understanding that the screen insurance covers replacement and repair cost up to r2500.00
Called sandra from the repair centre to ask her, why the high cost,
Because all I wanted was a replacement screen.
Was told, that in order to replace the screen, the complete phone needs to be replaced.
The technican can not just replace the screen only, it is impossible, even if the rest of my phone was in good working condition.
I feel very disappointed about this.
Because a used replacement phone z30 can be bought already for r2000 on gumtree.
Feel like this could be a ripp-off.
Or the vodacom technican is unable to do his job to replace the blackberry screen and therefore wants to sell a complete phone for a amount of 4 times the current value.
Please investigate this matter.
Feeling that I deserve a fair service and my insurance claim should be handled in a fair way.
Thank you for your assistance.
Regards,
Hans p. Grote

I am writing on behalf of my father. In nov 2016 we where due for an upgrade. We choose to use the upgrade line due to it claiming to be easy and hassle free. What a joke. We according to us did the upgrades with them but a week later no confirmation sms was received. So we called them back to find out nothing was done. For a moth after we phoned every day- to be told their systems are ofline, their systems arent working, some actually say did the upgrade but every time we call back the new person states nothing has been done. This went on up intill late December. Then eventually the one device has been received but not the other yet we are being charged for both devices and contracts. So we call back and are told the usual system of line, contract has been done wrong. In Jan 2017 they finaly admit that they srewed up. They stated they'll redo the contract and refund us, as well as due to our discomfort they'll give is 500mb free data. And the old saying of we will call u back but we never will. So we wait another two weeks nothing. Our Acount is due and we still being charged for something we do not have. Call them back the usual systems of line and nothing has been done. It is now Feb 2017, no device still being charged for it and vodacom staff are rude, incompetent and unwilling to help resolve the issue. Vodacom is now robbing us.

Hi

My daughter has been trying to upgrade her phone for a week now, and nothing happens. Every time she phones them, they say it is cancelled - and then again not processed yet. Her phone is on my name - and they called me once and said that the product is no longer available and thus now cancelled. After that someone else phoned her and said they don't know why it was cancelled they will start the order again, up to today it was still not processed and nobody phoned me again.

What to do?

Vodacom acc no Acc number: I1039057-3
for cellphone number [protected]