Vodacom
Reviews and Complaints

I have requested a copy of my contract on the 11th of December 2016, and sent the documents requested on the 13th of December to Vodacom and received a confirmation that they had received it.
Since then I have called them about 6 times and keep getting promised that they will sort it out and get back to me.
Today is the 20th of January 2017 and I still have not received anything from Vodacom.

Good day,
I did an upgrade on 22 Dec 2016 on my contract, [protected]. CAT B40, which is supposed to be waterproof. This phone was exposed to water, and immediately there after stopped working. Handed the phone in early Jan, the phone was not even 2 weeks old. And now you want to tell me that it can not be repaired and you will not replace this phone? this is not acceptable, and i would like the ombudsman details in order to lodge a formal complaint. Repair #[protected] . You can contact me on [protected] for any queries.
I have had contracts with vodacom for many years, and i am really not happy with this.

Since last year december I have been looking for the sony xperia xz with the ps4 that was advertised in both december and january edition booklets, I have ordered the phone from many stores including the glen, alberton city, vodaworld …. Etc each store advised me that stock will be ordered and I would have it in 1 – 2 working days. Not one of the stores got back to me to date, just to find out from vodacom the glen that the stock will no longer be ordered and it is discontinued.

I sent above mail to : [protected]@vodacom.Co. Za
[protected]@...
[protected]@...

Its been 72 hours with no responce

1. I have submitted a cancellation of contract on17 March 2016 - 1st correspondence on email - no action no contracts cancelled. Vodacom continued to take off money from my account through debit order.
2. I emailed Vodacom again on the 24 June 2016 and asked them to ensure that all contracts are cancelled no correspondence.
3. I get a letter on 10th October 2016 saying that we owe them R R822.20.
4. I emailed Vodacom on the 11th October 2016 again asking them to correct their records and I cannot be held responsible for their incompetence as we moved over to MTN a while back.

This is unacceptable to a consumer as this is ignorance on Vodacom side. I have proof of all correspondence. Now they have blacklisted me - how do I resolve this. Vodacom cannot take advantage of the consumer and behave in this manner. Grateful for some help.

I called in the morning regarding my data. I spoke to Nokuthula an agent. She was not helpful and sounded tired. I then asked for a team leader. Team leader was rude and brushed me off saying she couldnt hear me and that she chooses to call back after an hour. I called at past 7 ant its pst 11 I still have not received a call from her and thats what I told her as they would say they will call then dont. I told her that I will write to hello peter if they dnt assist me. She just said ok. I am tired of black on black service and vodacom employees. They are rude and know nothing about their job

This matter regards Acc no. NA053283-9

On the 2 August 2016 I visited Vodacom (Brooklyn Mall), the reason for my visit was because my Blackberry 9970 randomly stopped working (after a year but less than 2 years).
Vodacom accepted the phone and sent it in for repairs under warranty.
After a few weeks the phone was returned to the store, I was told it was repaired, took it home and charged it, and then tried to switch it on only to find the initial problem persisted and the phone still did not switch on!
Also one of the screws underneath the back-cover was loose.

I then took the phone in again to the store for a second time. The phone was then sent off once again for repairs.
It then came back and was classified as Beyond Economical Repairs.

The manager then told me the phone was out of warranty and could not provide me with a replacement phone. This really confused me as the phone was initially sent in for repairs under warranty and was still within 2 years.
The manager then showed me a iPhone warranty form and tells me the phone only come with a 1 Year warranty, which I feel is deceiving, as the phone in question is a Blackberry and that warranty form would be irrelevant to the current situation.
My contract was initially with Altech Autopage until they closed down and Vodacom took over all the contractual obligations. I have always had 2 year warranty on my handsets with Altech Autopage and feel that it is very deceitful and unethical for Vodacom to lie to me and try to get-out of repairing / replacing my phone which is still under warranty.

I also find it irregular that I am paying for an handset for 24 months but the warranty is only 12 months. How is that ethical, ICASA and Consumer Protection should look into this, why should a consumer continue paying for a service and handset that cannot be utilized as a result of Vodacom providing inferior products that do not last for the entire contract for services to be provided.
Also since the BlackBerry is not working, I cannot utilize the BIS services but I am being charged for it monthly.
I have recently moved my one cellphone contract from MTN to Vodacom, and in total my wife and I have 4 Vodacom contracts, this encounter has really made me reconsider if we are with the best service provider. It’s really disappointing to receive such a substandard and unethical service.

I hope that you can make the effort to resolve this issue and restore your customers faith.

On Sunday 15 January I did an upgrade of my contract to the UChoose Flexi 200 which included a Samsung Galaxy S7 LTE + Samsung Galaxy Tab 3 Lite 3G - Order confirmation from Vodacom copied below.

Order Information:

Quote Reference Number: VODACOMONLIN-[protected]

Delivery Address:

Imperial Health Sciences
57 Sarel Baard Crescent
CENTURION
Pretoria Gauteng
0157

Email Address: [protected]@ihs.za.com

Samsung Galaxy S7 LTE + Samsung Galaxy Tab 3 Lite 3G
Silver
[protected]
In Stock

Delivery estimate: 3-5 working days depending on stock availability and area of delivery.

On 18 January I received a parcel from Vodacom which only consisted of the phone. I called Vodacom only to be told that they are very sorry but they don't have the tablets anymore and the special with the tablet is discontinued. Up till today the same contract is still available on their website.

I took a contract out by game zevenwatch mall. Today (19th) i got a sms to say that vodacom deducted out of my account. I specifically told them my pay date is on the 29th of every month. Called vocadom head office this moring. I was told by dikeledi and thuli at the head office, that after a new contact is taken out vodacom will go into your personal account and debit money for the contract within the next 48hours after the contract has been activated. No one ever told me that. No money was in my account when vodacom deducted. Now that debit order bounced bank and now the bank is going to charge me bank fees of which i am not going to get bank. They so damn stupid. I want this to be retified.

I have a copy of my contract to show that I didn't opt into any Vodacom marketing. Not only do they spam me constantly, but they share/sell my personal data to supplier such as Mondo. Please stop sharing my personal information!

It's like you're saying to your customers - we don't care what you want, we will do it anyway! How can you treat your customers like that?

Good day,

Hope this finds you well.

I have a big problem with Vodacom. I have applied for a cellphone contract on the 13th of January 2017, i was given an Iphone 7 32Gig that has a fault and which was not working well, It took them 3 hours to make the phone came on, other apps were not working and when they try to call it the calls couldnt get through but they still forced to take that phone even though they noticed its not working well. On the 14th of January which is the following day, i returned the phone to the store and ask if they can replace it with the new one because i was told and it was also return on the slip that if i want to exchange or cancel the contract i should do it within 7 days.

I went to the Vodacom store at corner Francis Baard & Du Toit IN Pretoria CBD to exchange the phone, i was told that i cant exchange it because they think the phone its right. However the lady who was helping me she also noticed that the phone it really have a problem because there was something that was shaking and moving inside. I them that why couldn't they give me a new phone and i was advised that once they open an iphone they cant open another one i will have to take that one even if its faulty. I aksed them if i could upgrade to an iphone 7 Plus since that one was not okay they said its not allowed.

Then i asked them to cancel the contract since i was not happy with the service and they told me that they cant cancel it i should call Vodacom customer care. I then call the customer care and i was advised that i will have to pay the cancellation fee.
I then received an email from your customer care with an invoice saying that if i want to cancel the contract i should pay R 13, 661.81 for me which is ridiculous. How can i pay that amount of money for a phone that i didn't use and which was not working well. Could you please advise me why should i pay this money for a phone that was faulty and which i didn't use.

I would like Vodacom to explain to me about the seven days that was written on the slip about exchange and cancellation was for what since i cant be able to cancel my contract. Please note that i am not going to pay R 13, 661.81 for a phone that i didnt use and which was faulty.

I am very disappointed with your service and i am going to open a case with SAPS regarding this matter. For me this is day light robbery and fraud.

Could you please assist me with cancelling my contract without paying that ridiculous money that you are telling me about.

I upgraded at Vodaworld Midrand on the 4th of Janauary 2017 to the P9 with Woolworths voucher (R2000). First of all the voucher was not included in the box and another trip had to be done to collect card.

I have followed all instructions and received my card nr and validation sms on the 12th of January 2017. I have mailed proof of purchase as requested. till today i have not received feedback or way forward with this matter.

i have contacted Vodacom, Huawei and Woolworths and nobody seems to be able to assist.

at end of January i will have to pay my account as expected but Vodacom can't follow through on deals they offer to clients.

i would appreciated urgent feedback

Nicolene Janse van Vuuren

I bought R200 Vodacom airtime and converted R100 to data on 13th of January 2017 at 9:33 am. My phonewas off from 12pm until 4pm. When I checked my airtime balance around 5:30 it gave me a zero balance for both the data and airtime. You can imagine my shock! The call center agent was unhelpful and clueless on how to solve my problem ...all he could tell me is that he sees that I have apps running and updating on his system. I'm smart enough to make all my apps update when connected to wifi. I'm very disappointed at the service offered at Vodacom . Why don't they have a system that will show the user their airtime and data usage and be readily available upon request. I've had enough of " my system shows me..." I also want a confirmation of what the system show.
It's been downhill since that day...I've recharged for about R50 a day and convert some of the airtime to data, but by the end of the day zero balance...and NO I don't have any apps in the background.

Is MTN any better...I want to port asap.

On the 6th of January 2016, my son had gone to the vodacom store in Gateway for the Huawei P9 Lite handset. He previously owned one which was lost and needed a replacement which I agreed to get from vodacom. He has 2 numbers, one of which belongs to an alternate network and requires that both numbers be in use. My son explained that he needs a dual sim handset for the use of both numbers to the sales lady who was trying to market an LG handset to him of which he declined as she said (only when she was asked) that the LG handset was single sim. He explained that the huawei P9 lite which he had previously owned was dual sim and he would prefer that handset for the use of both his numbers (at which the sales lady at no point said that the handset with vodacom was single sim). Even when I reached the store to sign the contract the sales lady did not at any point say that the huawei P9 lite is single sim handset. He has now had his pre-paid vodacom number converted to the contract number and we are stuck with a single sim device. We called the store and went in on the 8th of January only to be told that there is nothing that can be done, that we are not entitled to a cooling of period(which is required by law) and that this contract cannot be cancelled despite us being mis-sold by the sales lady. I have logged a complaint that very day on Hello peter to which I received a response that I will be contacted timeously. It is now the 18th of January and I am yet to be contacted. Monies have already been debited from my account. This is underhanded and unlawful practice. I would appreciate this matter being resolved immediately. The contract mobile number is [protected].

I have upgraded 2 of my contracts with Vodacom on the 20th Dec 2016, up until today 18 Jan 2017 i have not received any phones the first problem was apprently the headphones that came free with the phones and that was the hold up, after being told it will be delivered before Christmas, i understood and left it. Then i contacted them on the 29th and 30th December and i was told that they are Still waiting.. after having my call was dropped 5 times and being patient and leaving it until the 16th Jab 2017, i called once again having a consultant tell me that it is Bytes problem and not Vodacom, as far as i remember i have a financial agreement with Vodacom and NOT with Bytes. I called again then the consultant told me the parcel is available for pick up at the warehouse and RAM was just suppose to pick it up and that she has escalated it to a manager who still hasnt contacted me and i was told that the phones will be delivered 16th or the 17th of January today is the 18th i still have no phones my new installment of R220 will be deducted on the 20th Jan and i have NO PHONES i do not think that this service is acceptable if i do not have a respone within 24hours or not have my phones before the 20th January 2017 iwill be forwarding this complaint to the Ombudsman, as Vodacom is not putting their customers or hasnt got any intentions of putting them first.

Please contact me on

[protected]
[protected]
[protected]@gmail.com

Kind Regards
Abby

So how do we get refund from this air gold? The vodacom consultant I was with on the line hanged up on me. I agree that vodacom is equally responsible. I won't be suprised if vodacom is cashing in on this scam coz they allow the funds to be released from our accounts.

I think the best solution is vodacom should impliment sort of a limit that can be activated for mobile content or services, then everyone can set it to zero than any unaithorized third party that try to get your airtime can't get it even if they subscribe you without your knowledge.

Buy wait... vodacom won't do that coz it will mean they can't scam us anymore.

People should monitor their data too... apparently the fraudsters have fOund a way to consum it as well. You would assume it's all the background application but no... subscription scams have evolved! !

If you think about it... if they can scam R1 from 1 million subcribers a day... how much they make in a month ? A year? And there is a new scam Subscription everyday. .. for the last two weeks I've been login in to "my vodacom" and checking, If I find one I unsubscribe but still I lost R6 of airtime. Airg gold, harvest frenzy, bye bye boredom? ? Really? ? Sure vodacom is cashing in on all these scams! If not than they must come up with the way to make sure that people do not get robbed through these subscriptions. There have to be a counter measure! I mean we are already spending a lot of money on the very expensive data rate of the data that is forever expiring (God knows when it disappears to?) And the very expensive minute rate on calls for contract susubcriber. I've been with vodacom for almost a decade now and every year they come up with something new for Salam slicing. Vodacom vodacom vodacom... stop stealing from your own customers! ! So how do we get refund from this air gold? The vodacom consultant I was with on the line hanged up on me. I agree that vodacom is equally responsible. I won't be suprised if vodacom is cashing in on this scam coz they allow the funds to be released from our accounts.

I think the best solution is vodacom should impliment sort of a limit that can be activated for mobile content or services, then everyone can set it to zero than any unaithorized third party that try to get your airtime can't get it even if they subscribe you without your knowledge.

Buy wait... vodacom won't do that coz it will mean they can't scam us anymore.

People should monitor their data too... apparently the fraudsters have fOund a way to consum it as well. You would assume it's all the background application but no... subscription scams have evolved! !

I'm currently on a average usage of 1.3G per day. I am on a red VIP package which is R2000 per month. I also have a router with 5G data. It is the 18th of the month and all of this data has literally disappeared, i have been through 24G already. When i phone the call center they say they have logged a query, but unfortunately the response i get is NOBODY CAN HELP ME. They will be able to give information on the 2nd of February, meaning i will have to buy 19.3G again before they give me feedback. i have tried multiple times phoning to try and get some more information, but as soon as i mention i need assistance with high data usage they cut my line.
Ref [protected]
Cell no +[protected]

Gentlemen,
This complaint about account number I3607446-7 / cellular number [protected]
I was informed 22 december of "unusually high usage" (due to accidental roaming). Amount due by then was 6 162.13 R. I then disconnected the cell from roaming.
I received an invoice 03.01.17 for 7 747.30 on roaming only.
Yesterday evening 7.14 pm I received your sms advising "balance exceeded" and "line soft locked".
I tried to call Consumer service but it was "overloaded" and I could not reach any response. Only advised to call later...
This morning finally I got a vague explanation ... "there is a credit limit on the account" (about 9 500 R !) and was confirmed my claim was registered ref. A7-T6HE-J9E7. I was also told This credit limit did not allow the banks to let the demand deposit to be withdrawn from our FNB Account, even though the provision was widely covered on 3 January.

I consider Vodacom is faulty and not respecting clients on several counts:
- warning of "abnormal usage" at >6000 R but letting consumption go even though there is a "credit limit on this account" without specifying what the limit is.
- advising us the 8 856.18 was due at end January
- in the meantime suppressing the service, for the reason of "insufficient credit" .
I wish to know what was the credit level previously authorized, and why Vodacom let it be so much overwhelmed.
Considering these elements, I wish Vodacom reconsiders the excessive amount of roaming invoiced (7 747.30) - for following reasons:
Vodacom should have warned me instantly when the credit limit was observed. I was only informed of a level of over 6 000 R.
Vodacom should have cut off the roaming to prevent further expenses. Instead of this, Vodacom let the roaming go up to 7 800 R almost.
Vodacom should have let the service active, instead of cutting it off yesterday evening, and should have waited for the end January bank payment as invoiced.
I kindly ask Vodacom to let me have reasons for mentioned abnormal services and their proposal for invoice b698532059 amendment.

Kind regards

Peter D. Bloy

I have run out of patience a long time ago!

I am not going to damn call your stupid call centre to make payment arrangements and my service has already been suspsended yesterday! I want this damn contract cancelled and see attached letters!

Use your damn brains and think for once, surely there is someone that has much experience to do a simple damn cancellation!

What the bloody hell is wrong with your damn departments?

You better sort this out immediately or vodacom will be getting a severe lawsuit from me where I will shut your services down and make you all jobless!

I have been battling with this issue since july last year!

I want feedback within an hour. Call me on [protected]!

Regards
Seshni

This is the 3rd time this has happened; my phone somehow managed to run all my data and airtime (I get R500 and 1gb every month). I know it's not from overuse as I use it like I would any other month. I really want to know what went wrong and a would like to also know why I didn't get a single warning message telling me that I was running low as it generally does. I would also like a refund if the fault wasn't mine which i know it isn't.

I have had it now. Firstly I transferred my cellphone account to my name, on around 22 November 2016. They send me a messege to say that it is done and that I could come for a upgrade. I did this on the 24 of November 2016 and payed all my administration fees exc in-store.

I kept my contract as is except for adding a small amount of data and screen insurens. The total amount that was agreed up on for every month was R 417.

They billed the previous contract holder for November 2016 so I transferred money to them for November. Then when end December arrives they bill me R 815.43 that made the debit order not go through because my budget dis not allow that amount for a cellphone. But I called them that same day and asked could they please do tje debit order again that same day while I look into the extra amount. They said they would and I called again to check that my account is fine now.

Then this week I receive messages and emails saying I did not pay and that I now need to pay R 915. I then tried to find out what has happend and then find out there is 2 systems at the moment and on the one system the contract is on my name and on the other on the previous account holders name. Now I do not believe that I am lieable for a R 100 fine if I tried on the same day to pay my debit order again. And what really bothers me most is that I have talked to most of the accounts department and I have been to the shop.

An enquiry has been logged but nothing has been done. I was charged for November although the previous account holder payed it and I had to pay them end November and then January I have to pay it again.

And I am stuck with a fine.

I have payed the R 915.43 but again got an email today that said I now owe Vodacom R3317.46. How is this possible