Vodacom
Reviews and Complaints

It has been now over two weeks that I have been sending emails to Vodacom's Complaints department, writing google reviews as well as hello peter complaints.

This has been going on since the 17th of August 2021. Today is the 31st of August and my issues has not been resolved.

To start off with the first issue, I spoke to a consultant that was assisting me with my upgrade. long story short all the quotations he has given me was incorrect and I was told sorry he is on training? How pathetic!

Then I got the second person to assist me, gave the consultant all the info and what I would like on the contract. He gave me the quotes over the phone and sent me a email. When I got home I had a look at the quote and noticed that was also incorrect, I mean really?

Called him the next morning and I was advised that he is busy in training and can not take my call now. He gave me his Cell number and I have sent him a WhatsApp stating where the problems was and that this was not what I was asking for.

I even sent him a photo on the notes that I have taken down while I spoke to him on the phone. He just replied and said sorry that was not what I was asking for and that I am wrong and he blocked me. I mean How arrogant can you get?

I had enough of this nonsense at the Vodacom store in Fourways an their pathetic customer service I have received. Unfortunately I was forced to upgrade my phone because my other phone was damaged and I need my phone for my business. After all of this I honestly did not want to carry on with Vodacom but I had no choice.

I called another Vodacom store in Johannesburg to re do the whole process and start over from the beginning. Well do I have news for you... The consultant I spoke to at the other store interrupted me not long into the conversation and advised me that they can not assist me regarding the upgrade on this number because it has already been done the day before at the Fourways store. Absolutely shocking I KNOW!

After that I had to make so many calls again up and down trying to get this sorted out and trying to know how on earth my contract can be upgraded number one, without my consent? and number two without signing a single document? oh and thirdly I did not say I'm taking the contract hence the reasons why I have asked for quotations.

wasted half of my day making phone calls and driving up and down to sort out the mess Vodacom has made? Why in the damn first place do I need to take time off work and trying to sort this out on my expense?

Long story short, I got the phone I was actually asking for in the first place and I went to pick it up. Someone from Vodacom called me while I was at the office trying to apologize for what has happened. he told me he will load 20 Gigs of data on my number to say sorry for what has happened. I did mention to him that I'm in my office and that I can not really talk about this. But he carried on. I was actually astonished with this pathetic apology and 20 gig of data that has been thrown in my face.

I don't need 20 Gig of data I already got 20 gig with my upgrade what the hell must I do with 40 gigs of data that expires in 30 days in anyways?

After this it has been an absolute horrendous road to get someone from the complaints department to be in contact with me as Vodacom has no direct contact for complaints.

Since then its been people phoning me asking me to repeat the whole story over and over again witch has not gotten me anywhere. Phone calls dropped in my ear, empty promises made that a manager will be in contact with me. And today on the 31st of August 2021 I'm still waiting.

I honestly feel this is utter nonsense and I'm willing to take this matter as far as I can. I have been a Vodacom Client for the past 15 Years and this is how you get treated?

But ohhh dam don't dare to miss a payment on your account right?

I'm utterly, utterly fed up with this load of nonsense and pathetic way they deal with complaints and how they treat their clients.

Fiber was installed on the 21st of August 2021, its now the 31st of August 2021
STILL No resolve, no internet, no service only a sh! yt load of complaints on hellopeter.com

I then decided to cancel on the 28th of August 2021 due to not having any joy out of my current interaction with Vodacom Fiber - I wanted to migrate/change SP - Vodacom not willing to release me and I am being held "hostage"

Really is this how you sort out issue and how you treat your clients

Vodacom installed March 2021 fiber router for me. Since it was installed it never worked. I phone them, send emails. Only promises. They were twice at my place but no luck. Today I received an email saying that the problem is resolved and case closed. But still not working. How can Vodacom install a router and 5 months later it still doesn't work. Please can anyone help me resolve this issue. Salome Strydom [protected]

On 18th August I processed an online upgrade application for a Samsung A52 5G phone. I received a "Upgrade Confirmation" email the same day that my new device is on its way. The email confirmed the device, plan type, contract duration, minutes & data allocation, and total cost of R458.00 pm.

On the 26th August I contacted Vodacom 082 1945 to follow up as I still had not received delivery of my new phone. I was informed by the Vodacom consultant that my new contract was cancelled. No explanation, just that it was cancelled. I was then advised to contact Vodacom 082 1950 for further explanation.

I contacted the Vodacom number and again was told that the new contract was cancelled due to an internal process. No further explanation. I was advised to contact Vodacom 082 1985 upgrades department for further assistance.

I contacted the Vodacom upgrades department to be told that the new contract was cancelled by Vodacom as the Samsung A52 device is no longer available and will not be available in the future.

I had already purchased a Samsung A52 Screen Protector instore at the Middelburg Vodacom outlet, but have now been told that I will not receive the device.

Vodacom once called about cell phone contract and i agreed with them and the following they brought the phone but i was not happy with so i took it back the following day

So now they say i owe 3900 for the phone I've never used and it's been handed ober to the hp attorneys and ive never signed anything

Can you assist with this asap.
Thelma Nkele

I am a customer with Vodacom since 1997.
In May this year I upgraded and I was given this Huawei P smart 2021.
My complaint is why did they not tell me that Google does not support Huawei anymore.
Now I got this phone and must pay for it for 2 years, and I can hardly use it, because you cannot download apps.
I am so dissatisfied with the little information you get when you upgrade.
I want to know how much it will cost to cancel this contract, as I am not interested to carry on with Vodacom.
Please let me know asap.

Thank you,
Tarbi Swanepoel

Good day,
For me, it is not so good, I have a cell contract with vodacom, I went in arrears with my account because vodacom did not take the money for two months,
The money was in my account but they're debit order did not go off and that is not my fault, so then I phoned them and made a payment arrangement with them and I paid them at the vodacom shop in lakeside mall benoni every month, then after making a payment arrangement with vodacom they handed me over to vvm debt collection without speaking to me and asking me if I can pay them more before they hand me over, no they handed me over and then vvm started taking money out of my bank account also without talking to me, when I phoned vvm they told me that they made a payment arrangement with me but they did not so I asked them for the phone call recording where they spoke to me and made a payment arrangement so they say that they do not have the recording but all their call's is recorded. Now vvm keep on taking money from my account and I am still paying vodacom every month. So I think vvm can refund me my money because I am paying vodacom every month and because vvm never communicated with me and never told me who they are and that they will be taking money from my account. So what can I do now?

I have done my upgrade online on 7 July 2021 for the A52 LTE and srtill there is no stock availiable. When I phoned today I got told that hopefully they will have stock by 17 September. This is ridiculous. Why advertise a phone if you will not get stock for a long time. Apparently I don't qualify for the A52 5G, so now I must just wait, who knows till when

Good Day,

Please find that I have contacted Vodacom's collection centre 18 times since Saturday the 21st of August 2021 and still have not been assisted.

I phoned in on Saturday and spoke to Gomotso Ref: Gomotso21/08/2021SCCollections, who advised me my account was paid in full and that she would send me the PAID UP letter.

As it is a Saturday, I would only receive it on tuesday.
I did not receive this yesterday and proceeded to try and get ahold of another agent to no avail as my calls get continuously dropped.

If you could please just send me the letter to my Daughter's email ([protected]@gmail.com) as the email address [protected]@gmail.com is no longer active.

Thank-you, Rene de Bruyn

[protected]/ [protected]

Issue Background:
On 7 July 2021, I received a call from Vodacom for the upgrading of two existing data packages. I conveyed that i do not want to upgrade the contracts and want to cancel them as it is data contracts I took out years ago for my two daughters and it is not required anymore (this can all be verified when listening to the recording of the telephonic conversation, which was 1 hour and 2 minutes long - my number dailed was [protected]). Furthermore, I stated that I will consider a airtime contract only after the two data contracts have been cancelled. The Vodacom service provider then cancelled the mentioned two contracts and proceeded with the conclusion of an airtime and data contract linked to an A72 Samsung instrument. This was in my opinion never finalised as I did not speak to the sales person's supervisor which was the next step in concluding the sales agreement. I surprisingly received a notice that the instrument will be delivered and took delivery on Wednesday 11 August 2021. When i opened the package i noticed that it is only the Samsung A72 instrument and nothing else. There was no simcard and my current simcard (which is pay-as-you-go is not a nano card) and the current number of [protected] which i have been using since 2001, I wanted to remain as my main contact number (for obvious reasons). However, I could only get to a Vodacom Store on Saturday 21 August 2021, where I was informed that the one data package was closed and cancelled (thank you), but the other data package was converted / upgraded to the contract under discussion with the number [protected].

Action Required:
As this package is not what I wanted, it is required that the contract be reversed and cancelled immediately and the instrument (Samsung A72) be collected.

Your urgent attention and action is awaited.

Yours faithfully

David Delaney
[protected]@yahoo.com
[protected]

Hi

We currently have a contract for fibre with vodacom, unfortunately the serive that we recive is beyond pathetic.

Paying for service but not recieving anything in return.

So we logged a call fto cancel the contractservice in order to take out a new contract with a different service provider.

Unfortunately we not getting any joy with our request. we are willing to pay the remainder of the current month we would just like vodacom to cancel the contract so we can move on.

Please assist or tell me where I can go to get this resolved.

Thank you
Schalk

I upgrade my contract online and they send me the wrong device. Now I am trying to get Vodacom to fix it but with no luck. This is now a ongoing problem for about a month. I do not get any help or call backs from Vodacom. Vodacom have send me an invoice for this month but why should I pay for something that I don't have. This is the worst service I ever.

On the 16th August we recharge our phone by R275 airtime on the cellphone number [protected] but the balance shows nil and they say we still owing R 55 also to be deducted. Yet I have transfer or ask for advance of the amount they say we owing.

Kindly help me.

Mummsy
[protected]

Good day
My name is Keshia and I have been struggling with my fibre line for two weeks already and I have called in 5 times already since last week. My SR number I was given yesterday and I am working from home with my fibre line going on and off every 10 minuntes. Apparently the lady I spoke to today said that she will escalate it. But we will see. I was told 24 to 48hours. I feel that I want to cancel my package. Even when I initially signed up, I was supposed to receive a month free but no one is able to help. Vodacom is by far the worst. I am so upset and so frustrated

I have called Vodacom on the 5th of January this year to ask if they need a notice of cancellation but the agent told me that I don't need to give notice, the contract will be automatically be cancelled. On the same month one of their retention's agent by the name of Muzi called me to persuade me to upgrade but I told him that I've been retrenched so I won't be able to pay the contract, he kept insisting but I told him that I'll have to speak to my wife and that he must call back and when he did I told him that I don't want to upgrade. One lady called again to convince me to upgrade but I told her that I'm not interested because I'm no longer working, so it came to my surprise that around February that my number was not cancelled it was upgraded without my consent, I called again and their manager listened to my call and the agents and he confirmed that I didn't upgrade and he promised that they'll cancel my contract immediately of which they did around March or April. So now Vodacom has sent me a statement stating that I have 21 days to pay R977 or else I'll be handed over to lawyers of which I didn't even utilise that airtime as Vodacom number was my secondary number. How do I pay such amount as I have told you that I'm no longer working

Good day
I am extremely furious with the service that my husband and are receiving for Vodacom.

Firstly Vodacom made a mistake on they side and stopped my husbands debit order, thus leaving him in arrears.
We are currently buying a house and was unable to do so, due to this account been in arrears. In July 2021 we paid up this account and was promised the paid up letter so we can proceed with our purchasing of our house.
Its been a month and no paid up letter, we have been calling daily and nobody is getting back to us.
as a result we lost the house that we were looking to buy.

Who ever vodcom handed over this account to, they should request the paid up letter

This is extremely upsetting.
I cant buy the house all because of this account.

[protected]@gmail.com
[protected]

If someone can make contact urgently I will highly appreciate

Sale order: SO210715-594359
The installation has not been done since 15 July 2021.
Timeline:
16/07- Vetting application notification received.
19/07- Fibre order confirmation letter received.
19/07- Home installation appointment booking confirmed.
19/07- Service activation appointment booking reservation is done. the reserved date is 21 July 2021 at 2 pm.
23/07- Sim card and USB dongle delivered to our place.
27/07- installers arrive 6 days later than the scheduled date when some renovations are being done to the house on that particular day. Installation fails. No communication was received on the way forward.
06/08- An inquiry is made via call center and another installation appointment is reserved for Monday 9 August 2021 at 9 AM.
09/08-no one pitches up for installation.
10/08- No one pitches up.
10/08- A follow up is made via call centre and another booking for installation is made for 9 August 2021 at 09H00.
09/08- no one arrives for installation.
10/08- Follow up is made via call centre and a query lodged with reference number SR210810-926970.
11/08- No one arrives for installation.

i keep getting messages that I am in arrears

the fact that you people are NOT capable of handling things is VERY irratating

i have cancelled my Insurance
this was confirmed
now I am apparantly in arrears

you are certainly the WORST COMPANY IN SOUTH AFRICA

Since the 1st August 2021 my Fibre has not being working. Numerous calls and still to this day 10 August 2021 still no Fibre. The technician department is very slow and they need more Technicians for the field work. I have being using Hotspot for all my company work. Extra cost for me.
Not sure is my account will be credited for the time I have not being using the fibre. They really need to check themselves as many people will be leaving them.

Been waiting for my fibre to be activated for over 10 days.
Each consultant spoken to is unable to get the service activated, when I call again I have to start my story again and no one bothers to follow up. Spoke to a team leader by the name of Denver Anthony who has done nothing to help and is just as clueless as the consultants.
Absolutely appalling service and if this issue isn't sorted out on Tuesday 10/8 I'm going to get another service provider. I have multiple accounts with Vodacom cellular and have a good mind to cancel those ad wrll