Vodacom
Reviews and Complaints

From beginning of February this year, there was an agreement made with me to pay towards my account which was n arrears, I was given an amount specified by them to pay over 6 months till end July. I have been making steady payments of slightly more each month then the amount stipulated. End of June after making 5 payments, I was informed that I am now owing them on further chargers incurred for supposed airtime & data given to me but only charged end of Feb of which I was never informed about. This was due to my contract being reactivated but I immediately phoned them to cancel with immediate effect, as I was still busy paying towards my overdue account & could not have a new contract commencing. I spoke to a Mrs Zanele, early July, who informed me that I should not pay towards the overdue amount and the matter will be investigated. End July they were still claiming I must pay full amount. Now it took me over 300 calls, several dozen emails to track who exactly was this Mrs Zanele, onlly to come right over 4 weeks later, now mid Aug, only to be told matter still being investigated/ I last spoke to her & her manager early Sep, stating that, the investigation has been concluded but I am still being held liable to pay full amount stipulated of which I hesitatingly agreed to do so, end of this month. Now they have deactivated my lines of their system, stating that I have failed to pay end July, but could not do so as the matter was still being investigated, and now Mrs Zanele in legal collections cannot or wont offer aany assistance to rectify this matter

Good day
I have had a contract with Vodacom for almost 21 years. Due to COVID 19 and lockdown I have lost my business and all income resulting in financial difficulties as I was unable to pay most of my account.

I have not received any communications in the last few months from Vodacom that my account was not up to date. When I phoned them this morning they confirmed that no SMS or calls was done to inform me of the issue- I was then not able to make arrangements or payments
My number was just cut off on 18.09.2021 without any correspondence.
AS I'm a business owner I made arrangements with Vodacom to go prepaid in this difficult times with COVID isn SA. So there was activity on the account and no one can say the number was not in use.
Now None of any potential clients - Family or friend will be able to get hold of me. I'm losing out on possible income! this is no way to support small business owners in SA.

They just say sorry I can't get my number back - HOW is this possible. I do not think that they portray the client centric values they advertise to the public.
After 21 years of being a client, this is how clients are treated.

Please assist with activating my number or getting it ported to another service provider.

URGENT MATTER THAT NEEDS TO BE RESOLVED ASAP.

WE ARE IN OUR 2 WEEK PERIOD OF CANCELATION, WE HAVE BEEN TRYING TO REVERSE THE UPGRADE SO THE CANCELLING CAN BE DONE ON THE FOLLOWING 5 CONTRACTS.

WHAT A STRUGGLE SINCE WEEK 1

Please call Mr Hennie Kruger [protected]
id [protected]

regarding reverse of the following contracts so we can cancel them.

1. acc l0030209-8 cell [protected]
2. acc l0030209-8 cell [protected]
3. acc l0030209-8 cell [protected]
4. acc l0030209-8 cell [protected]
5. acc l0030209-8 cell [protected]

MR HENNIE KRUGER
[protected]

Vodacom try to advertise that they are a World class company but they are the worse company to deal with.
I have been trying to resolve a problem for over 12 years. They love phoning you or sending messages that they will resolve the problem but no-one ever does.
My husband and I must have spent many days going to their offices. They have too many staff who do nothing, always passing the "buck" etc onto someone else.
One shop I went to, I even saw the personal papers in a pile including a Will. Surely your papers are suppose to be private. They have papers of your address, income etc. I have been in contact with Hello Peter and Facebook for reactions.
All we are trying to do for the past 12 years is to get the phone that I have been using which is in my husband's name into my name.
For a "World Class Company" I would have thought this would be a easy task.

For the past two weeks out Internet connections just drop, we're supposed to have a 30meg line in Highway Gardens, at times it's .5. We can not even stream anything on tv in the evenings, it's so pathetic! Get your act up to gear

On 17/06/2021 i upgraded on line on cell no [protected].
I wanted an samsung galaxy a52 lte red 5gb 200min top up as advertised in your book.
Upgrade ref vodacomonlin-[protected]
on 15/08/2021 i contacted 0821945 and was informed that there is no stock and i could not be informed when will i receive my phone
on 18/08/2021 i contcted 0821945 an requested the order to be cancelled as i urgently need a phone
i received e-mails that the request to cancel was forwarded on 18/08/2021
on 23/08/2021 i received a mail stating that the order is sill on future open
until today 14/09/2021 i have not received a phone and no feedback on when i can expect to receive a phone
i even said that i will take another phone if my choice is unavailable

I have been dbl debited by Vodacom since Oct 2019
Yet I have an arrears that was supposed to be cleared and they only credited me the amount of a number that I canceled and they did not process so it was being billed.
This issues is continuing from July this year when I picked up the dbl debit from 2 separate accounts.
The retention Department always comes back with excuses instead of results
Absolutely Terrible service

11th of august I lost my phone up till today am calling every Vodacom and insurance Vodacom taking money from my account but up till now problem not sotout thay didn't give me any device how can I pay more less R2000 every month and am not using any device I need to talk to directors of Vodacom or main management to sotout issue urgent contact me
[protected]
Muhammad

ID:[protected]
Names:Mitswaile Kenneth Mokoena
Vodacom Accont Number:I8174924-0

I started my contract in December 2020 for Sumsung galaxy s20 ultra with airtime subscription of R152.17, my monthly payment for 36 months is R729.
On the 17 july 2021 I requested for a settlement amount, and was given 2 options to settle/cancel.

1st option, was that I pay off the whole balance, but I am going to loose out on the airtime for the remaining months

2nd option, was that I can only payoff the device and continue with the airtime subscription.

So I payed off the device only on the 17 July 2021.
When I do a follow up to find out if the device has been canceled, and if they have found the proof of payment, they said they found the money they can see it, but it is not allocated anywhere and already they are debiting the monthly installment from that money.
For 2 months I have been calling vodacom to resolve this matter but no one wants to do their job, cancelation department keep on sending me to billing department, billing department sends me to cancelation, they are playing a game on me.

I would like to have my money back because they are failing to do a simple thing which is to cancel the device, and I have paid already for this device to be canceled.
Can you please assist, I need my money back because its been 2months that I am pleading with vodacom to pre-cancel the device.

So they make promises, on a recording, confirm that they are recording the call and then come afterwards and change their story.

A manager gives his cell number and then blocks you

SIS Man. You people are fraudsters !

NEXT IM GOING TO SOCIAL MEDIA

On the 14th of June 2021 I spoke to Snowy from Vodacom and requested Vodacom to remove the special offers for gigabyt and the 20% discount on my number [protected] all to find that the consultant said that it was removed i then paid July statement in August more funds where deducted and now in September was told to pay an extra amount again and yet I requested them to cancel it off the my Vodacom contract account today again I phoned Vodacom all to find that the special offers are being deducted off my account.

I bought a phone from a Vodacom outlet in Bluff, Durban in the beginning of March and signed insurance forms with them for the phone to be insured. The phone is an iPhone 12 Promax which was bought cash no contract.
I submitted my bank details which they requested so that they can debit my account. I waited patiently for them to debit at the end of the month, nothing was debited. I called and spoke to a consultant named Ernest Lebogang Molefe who advised me to do a manual payment and send him proof of payment, in the meantime he will investigate as to why they were unable to debit my account. I sent proof of payment as advised.
The following month was the same story no debit, I sent an email inquiring which I received no response whatsoever this time. The following month nothing again, an email was sent also with no response inquiring why was monies not debited on my account. I then resorted to do a manual payment again and sent proof of payment.
In the beginning of August 04th the phone got lost and lodged a claim with vodacom, I was taken from pillar to post where one consultant actually said they do not do manual payments and the claim will be rejected on those reasons, they gave me their account number for failing to do their job.
I kept on calling everyday for progress of my claim being played by them one telling me their own views on the matter. Amogelang Monthato finally responded on the 12th August advising that the insurance will not pay because it has lapsed.
My question then was that if the insurance lapsed whose fault is it because not even once has Vodacom tried to debit my account and found that there are insufficient funds. I was the one who always communicated with them sending emails regarding their incompetence every month with no response whatsoever. I have sent them a formal complaint on the 16th August via their complaint department which up to date they have never responded, whereas they had promised to revert within 48 hours.
I have been patiently waiting for Vodacom Insurance to revert with an amicable solution to this and admit their own fault but they have failed. The complaint is sitting with one Grace Mapeta and Grace Bronkhorst who have promised to revert but have failed to do so.

Kindly assist as I have exhausted all avenues and actually thinking of suing them legally in their personal capacity.
Lindiwe

I signed and registered my Vodacom Fibre in November 2018. I started paying since that date. Vodacom only registered the contract on their system in October 2020. There were no upgrades. Now that I'm moving and wanting to cancel my Fibre account - Vodacom is telling me I have over a year still on my contract because of their error.
As much as I have called and spoken to a Kim at the Vodacom Fibre Centre I have had any feedback or customer care.

My ID number is [protected].
Please can someone assist me with this as I'm becoming increasingly frustrated with your company.

We recently decided to switch our fiber service to vodacom. I contacted them a month before the time as I work from home to have everything sorted and what j need to do. They never told me it would 48hours. It's been 48 hours now after giving them a heel up a month in advance. I am still without an internet connection. The customer service is poor as nobody can give you a correct answer and nobody gets back to you at all. Every time a new person answers the phone and tells you they will escalate it and get back to you, but still no response or replies.
I am at my wits end and like on the verge of cancelling everything and finding some other provider

I recently re-newed my telephone contract and was not happy with the phone I refused to take it and the consultant said because I have already signed for the contract there is nothing they can do I must just take the phone. The manager also got involved but still it did not help as I was told I have to take the phone.

I really do not understand why should I take the phone and pay for something I am not happy with. I tried to call the head office but still this is not going anywhere? The phone does not have the features that I am wanting like dual sim card

Please help

My name

Vodacom is completely ridiculous, they say a contract of 20Gb for R199 for X24, not even 6 months down the line they have started debiting more than the amount on the contract... R225 who knows what it will be after 6 months again? PLEASE GUYS STAY AWAY FROM THEM!

I upgraded 2 weeks ago to a caterpillar S42, upon receiving the phone i completed a sim swap and the phone kept on say No Sim, i went the next day to Vodacom woodlands and the confirmed the phone was damaged . i contacted Hilda at upgrades and she organized that they collect the damaged phone, it has been 2 weeks and nothing has happened yet, I AM NOT HAPPY WITH THIS SERVICE. as of the 1ste of September i am paying for an upgrade which i do not have. This is nonsense and not GOOD SERVICE from Vodacom, i have requested 4 times that a manager phone me and still to date no one has, if this matter is not sorted out soon, i will cancel everything i have with Vodacom, I AM NOT HAPPY WITH THIS SERVICE

I have been struggling the last 4 months to get some service out of you. Collection department is absolutely pathetic.
I have been paying in cash at a vodacom store for the last 4 months and then i send you the proof of payment to [protected]@vodacom + [protected]@vodacom and it seems that my email just goes to file 13 Junk mail. Nothing gets done, no payments get allocated to my account, and then i keep getting sms's to say i am in arrears. Speak to 100 different people daily to sort this out, repeating myself 10 000 times and still nothing is done. That is said if vodacom doesnt drop the call in your ear. You also never call back. I am not in arrears and my line gets suspended all the time due to your lack of doing your job. What can i say its the new SA, what do you expect?
I want a call from a Manager sorting this out for me asap and opening my lines again. I have been a client with vodacom for the last 15years but you are really get on my nerves now. Call me urgently [protected]. I will be waiting your call. thanks
Ref: [protected]

It has been now over two weeks that I have been sending emails to Vodacom's Complaints department, writing google reviews as well as hello peter complaints.

This has been going on since the 17th of August 2021. Today is the 31st of August and my issues has not been resolved.

To start off with the first issue, I spoke to a consultant that was assisting me with my upgrade. long story short all the quotations he has given me was incorrect and I was told sorry he is on training? How pathetic!

Then I got the second person to assist me, gave the consultant all the info and what I would like on the contract. He gave me the quotes over the phone and sent me a email. When I got home I had a look at the quote and noticed that was also incorrect, I mean really?

Called him the next morning and I was advised that he is busy in training and can not take my call now. He gave me his Cell number and I have sent him a WhatsApp stating where the problems was and that this was not what I was asking for.

I even sent him a photo on the notes that I have taken down while I spoke to him on the phone. He just replied and said sorry that was not what I was asking for and that I am wrong and he blocked me. I mean How arrogant can you get?

I had enough of this nonsense at the Vodacom store in Fourways an their pathetic customer service I have received. Unfortunately I was forced to upgrade my phone because my other phone was damaged and I need my phone for my business. After all of this I honestly did not want to carry on with Vodacom but I had no choice.

I called another Vodacom store in Johannesburg to re do the whole process and start over from the beginning. Well do I have news for you... The consultant I spoke to at the other store interrupted me not long into the conversation and advised me that they can not assist me regarding the upgrade on this number because it has already been done the day before at the Fourways store. Absolutely shocking I KNOW!

After that I had to make so many calls again up and down trying to get this sorted out and trying to know how on earth my contract can be upgraded number one, without my consent? and number two without signing a single document? oh and thirdly I did not say I'm taking the contract hence the reasons why I have asked for quotations.

wasted half of my day making phone calls and driving up and down to sort out the mess Vodacom has made? Why in the damn first place do I need to take time off work and trying to sort this out on my expense?

Long story short, I got the phone I was actually asking for in the first place and I went to pick it up. Someone from Vodacom called me while I was at the office trying to apologize for what has happened. he told me he will load 20 Gigs of data on my number to say sorry for what has happened. I did mention to him that I'm in my office and that I can not really talk about this. But he carried on. I was actually astonished with this pathetic apology and 20 gig of data that has been thrown in my face.

I don't need 20 Gig of data I already got 20 gig with my upgrade what the hell must I do with 40 gigs of data that expires in 30 days in anyways?

After this it has been an absolute horrendous road to get someone from the complaints department to be in contact with me as Vodacom has no direct contact for complaints.

Since then its been people phoning me asking me to repeat the whole story over and over again witch has not gotten me anywhere. Phone calls dropped in my ear, empty promises made that a manager will be in contact with me. And today on the 31st of August 2021 I'm still waiting.

I honestly feel this is utter nonsense and I'm willing to take this matter as far as I can. I have been a Vodacom Client for the past 15 Years and this is how you get treated?

But ohhh dam don't dare to miss a payment on your account right?

I'm utterly, utterly fed up with this load of nonsense and pathetic way they deal with complaints and how they treat their clients.

Fiber was installed on the 21st of August 2021, its now the 31st of August 2021
STILL No resolve, no internet, no service only a sh! yt load of complaints on hellopeter.com

I then decided to cancel on the 28th of August 2021 due to not having any joy out of my current interaction with Vodacom Fiber - I wanted to migrate/change SP - Vodacom not willing to release me and I am being held "hostage"

Really is this how you sort out issue and how you treat your clients