Vodacom’s earns a 1.1-star rating from 3951 reviews, showing that the majority of subscribers are dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
poor service
i have always been a nokia customer...15yrs plus.
i have more than three contracts...
i purchased/upgraded to a nokia 5.4... 4weeks, no phone cover, no follow up, no nothing.
yet i can buy from takealot.com?
can the store manager please use takealot.com and start looking after his customers?
do they not have any form of IQ?
shall we sell people iPhone and take more than 4weeks to supply a cover of any sort?
let alone the cover i want... goodness me?
no service, no follow up, no nothing, and the person reading this also dont care? am i right? hidden in a office somewhere.
shal i cancell all my contracts?
Desired outcome: i want a cover for my nokia 5.4 idiots!!!
fibre and voip suspended without my knowledge
I have mailed the CEO MR SALEEM JOOSUB and the Managers of Fibre dept
My Tariq Moosa, Clint Thomson still no response
No response nor a call back.My account has been suspended for reasons
unknown.I have been complaining since 4th of August 2021 to date problems
not resolved.
spoken to several consultants since August but all that happens is all promise and no solutions.
Kindly help as i am about to take another contract with another service provider.
Thanking you kindly
Please respond as soon as possible?
Desired outcome: please help resolve
Unprofessional, unethical, totally & utterly frustrated
From beginning of February this year, there was an agreement made with me to pay towards my account which was n arrears, I was given an amount specified by them to pay over 6 months till end July. I have been making steady payments of slightly more each month then the amount stipulated. End of June after making 5 payments, I was informed that I am now owing them on further chargers incurred for supposed airtime & data given to me but only charged end of Feb of which I was never informed about. This was due to my contract being reactivated but I immediately phoned them to cancel with immediate effect, as I was still busy paying towards my overdue account & could not have a new contract commencing. I spoke to a Mrs Zanele, early July, who informed me that I should not pay towards the overdue amount and the matter will be investigated. End July they were still claiming I must pay full amount. Now it took me over 300 calls, several dozen emails to track who exactly was this Mrs Zanele, onlly to come right over 4 weeks later, now mid Aug, only to be told matter still being investigated/ I last spoke to her & her manager early Sep, stating that, the investigation has been concluded but I am still being held liable to pay full amount stipulated of which I hesitatingly agreed to do so, end of this month. Now they have deactivated my lines of their system, stating that I have failed to pay end July, but could not do so as the matter was still being investigated, and now Mrs Zanele in legal collections cannot or wont offer aany assistance to rectify this matter
Desired outcome: lines to be reactivated
service is poor!
Vodacom Number have been deleted
Good day
I have had a contract with Vodacom for almost 21 years. Due to COVID 19 and lockdown I have lost my business and all income resulting in financial difficulties as I was unable to pay most of my account.
I have not received any communications in the last few months from Vodacom that my account was not up to date. When I phoned them this morning they confirmed that no SMS or calls was done to inform me of the issue- I was then not able to make arrangements or payments
My number was just cut off on 18.09.2021 without any correspondence.
AS I'm a business owner I made arrangements with Vodacom to go prepaid in this difficult times with COVID isn SA. So there was activity on the account and no one can say the number was not in use.
Now None of any potential clients - Family or friend will be able to get hold of me. I'm losing out on possible income! this is no way to support small business owners in SA.
They just say sorry I can't get my number back - HOW is this possible. I do not think that they portray the client centric values they advertise to the public.
After 21 years of being a client, this is how clients are treated.
Please assist with activating my number or getting it ported to another service provider.
Desired outcome: My number should be reactivated
[protected]@telkomsa.net
URGENT MATTER THAT NEEDS TO BE RESOLVED ASAP.
WE ARE IN OUR 2 WEEK PERIOD OF CANCELATION, WE HAVE BEEN TRYING TO REVERSE THE UPGRADE SO THE CANCELLING CAN BE DONE ON THE FOLLOWING 5 CONTRACTS.
WHAT A STRUGGLE SINCE WEEK 1
Please call Mr Hennie Kruger [protected]
id [protected]
regarding reverse of the following contracts so we can cancel them.
1. acc l0030209-8 cell [protected]
2. acc l0030209-8 cell [protected]
3. acc l0030209-8 cell [protected]
4. acc l0030209-8 cell [protected]
5. acc l0030209-8 cell [protected]
MR HENNIE KRUGER
[protected]
Desired outcome: THE REVERSE OF THE UPGRADE ON ABOVE ACCOUNT
poor service!
Bad service
Vodacom try to advertise that they are a World class company but they are the worse company to deal with.
I have been trying to resolve a problem for over 12 years. They love phoning you or sending messages that they will resolve the problem but no-one ever does.
My husband and I must have spent many days going to their offices. They have too many staff who do nothing, always passing the "buck" etc onto someone else.
One shop I went to, I even saw the personal papers in a pile including a Will. Surely your papers are suppose to be private. They have papers of your address, income etc. I have been in contact with Hello Peter and Facebook for reactions.
All we are trying to do for the past 12 years is to get the phone that I have been using which is in my husband's name into my name.
For a "World Class Company" I would have thought this would be a easy task.
Fibre
For the past two weeks out Internet connections just drop, we're supposed to have a 30meg line in Highway Gardens, at times it's .5. We can not even stream anything on tv in the evenings, it's so pathetic! Get your act up to gear
ON LINE UPGRADE - PHONE STILL OUTSTANDING (O827827915)
On 17/06/2021 i upgraded on line on cell no [protected].
I wanted an samsung galaxy a52 lte red 5gb 200min top up as advertised in your book.
Upgrade ref vodacomonlin-[protected]
on 15/08/2021 i contacted 0821945 and was informed that there is no stock and i could not be informed when will i receive my phone
on 18/08/2021 i contcted 0821945 an requested the order to be cancelled as i urgently need a phone
i received e-mails that the request to cancel was forwarded on 18/08/2021
on 23/08/2021 i received a mail stating that the order is sill on future open
until today 14/09/2021 i have not received a phone and no feedback on when i can expect to receive a phone
i even said that i will take another phone if my choice is unavailable
Desired outcome: NEED MY ORDER AS SOON AS POSSIBLE OR CANCEL MY ONLINE UPGRADE TO ALLOW ME TO VISIT THE BRANCH FOR AN UPGRADE
Double debited and they took my credit for arrears owed.
I have been dbl debited by Vodacom since Oct 2019
Yet I have an arrears that was supposed to be cleared and they only credited me the amount of a number that I canceled and they did not process so it was being billed.
This issues is continuing from July this year when I picked up the dbl debit from 2 separate accounts.
The retention Department always comes back with excuses instead of results
Absolutely Terrible service
Cell phone
11th of august I lost my phone up till today am calling every Vodacom and insurance Vodacom taking money from my account but up till now problem not sotout thay didn't give me any device how can I pay more less R2000 every month and am not using any device I need to talk to directors of Vodacom or main management to sotout issue urgent contact me
[protected]
Muhammad
Pre Cancelation of device
ID:[protected]
Names:Mitswaile Kenneth Mokoena
Vodacom Accont Number:I8174924-0
I started my contract in December 2020 for Sumsung galaxy s20 ultra with airtime subscription of R152.17, my monthly payment for 36 months is R729.
On the 17 july 2021 I requested for a settlement amount, and was given 2 options to settle/cancel.
1st option, was that I pay off the whole balance, but I am going to loose out on the airtime for the remaining months
2nd option, was that I can only payoff the device and continue with the airtime subscription.
So I payed off the device only on the 17 July 2021.
When I do a follow up to find out if the device has been canceled, and if they have found the proof of payment, they said they found the money they can see it, but it is not allocated anywhere and already they are debiting the monthly installment from that money.
For 2 months I have been calling vodacom to resolve this matter but no one wants to do their job, cancelation department keep on sending me to billing department, billing department sends me to cancelation, they are playing a game on me.
I would like to have my money back because they are failing to do a simple thing which is to cancel the device, and I have paid already for this device to be canceled.
Can you please assist, I need my money back because its been 2months that I am pleading with vodacom to pre-cancel the device.
fibre
So they make promises, on a recording, confirm that they are recording the call and then come afterwards and change their story.
A manager gives his cell number and then blocks you
SIS Man. You people are fraudsters !
NEXT IM GOING TO SOCIAL MEDIA
Desired outcome: Honesty
Vodacom
On the 14th of June 2021 I spoke to Snowy from Vodacom and requested Vodacom to remove the special offers for gigabyt and the 20% discount on my number [protected] all to find that the consultant said that it was removed i then paid July statement in August more funds where deducted and now in September was told to pay an extra amount again and yet I requested them to cancel it off the my Vodacom contract account today again I phoned Vodacom all to find that the special offers are being deducted off my account.
Desired outcome: I want a reversal done on my account
Insurance
I bought a phone from a Vodacom outlet in Bluff, Durban in the beginning of March and signed insurance forms with them for the phone to be insured. The phone is an iPhone 12 Promax which was bought cash no contract.
I submitted my bank details which they requested so that they can debit my account. I waited patiently for them to debit at the end of the month, nothing was debited. I called and spoke to a consultant named Ernest Lebogang Molefe who advised me to do a manual payment and send him proof of payment, in the meantime he will investigate as to why they were unable to debit my account. I sent proof of payment as advised.
The following month was the same story no debit, I sent an email inquiring which I received no response whatsoever this time. The following month nothing again, an email was sent also with no response inquiring why was monies not debited on my account. I then resorted to do a manual payment again and sent proof of payment.
In the beginning of August 04th the phone got lost and lodged a claim with vodacom, I was taken from pillar to post where one consultant actually said they do not do manual payments and the claim will be rejected on those reasons, they gave me their account number for failing to do their job.
I kept on calling everyday for progress of my claim being played by them one telling me their own views on the matter. Amogelang Monthato finally responded on the 12th August advising that the insurance will not pay because it has lapsed.
My question then was that if the insurance lapsed whose fault is it because not even once has Vodacom tried to debit my account and found that there are insufficient funds. I was the one who always communicated with them sending emails regarding their incompetence every month with no response whatsoever. I have sent them a formal complaint on the 16th August via their complaint department which up to date they have never responded, whereas they had promised to revert within 48 hours.
I have been patiently waiting for Vodacom Insurance to revert with an amicable solution to this and admit their own fault but they have failed. The complaint is sitting with one Grace Mapeta and Grace Bronkhorst who have promised to revert but have failed to do so.
Kindly assist as I have exhausted all avenues and actually thinking of suing them legally in their personal capacity.
Lindiwe
Desired outcome: Replacement of my phone
Fibre
I signed and registered my Vodacom Fibre in November 2018. I started paying since that date. Vodacom only registered the contract on their system in October 2020. There were no upgrades. Now that I'm moving and wanting to cancel my Fibre account - Vodacom is telling me I have over a year still on my contract because of their error.
As much as I have called and spoken to a Kim at the Vodacom Fibre Centre I have had any feedback or customer care.
My ID number is [protected].
Please can someone assist me with this as I'm becoming increasingly frustrated with your company.
Desired outcome: To be able to cancel my Vodacom Fibre Contract
Customer service
We recently decided to switch our fiber service to vodacom. I contacted them a month before the time as I work from home to have everything sorted and what j need to do. They never told me it would 48hours. It's been 48 hours now after giving them a heel up a month in advance. I am still without an internet connection. The customer service is poor as nobody can give you a correct answer and nobody gets back to you at all. Every time a new person answers the phone and tells you they will escalate it and get back to you, but still no response or replies.
I am at my wits end and like on the verge of cancelling everything and finding some other provider
Desired outcome: I would like an answer of how this will be resolved and when it will be resolved
Phone contract, product and service
I recently re-newed my telephone contract and was not happy with the phone I refused to take it and the consultant said because I have already signed for the contract there is nothing they can do I must just take the phone. The manager also got involved but still it did not help as I was told I have to take the phone.
I really do not understand why should I take the phone and pay for something I am not happy with. I tried to call the head office but still this is not going anywhere? The phone does not have the features that I am wanting like dual sim card
Please help
My name
Desired outcome: I do not want this contract I prefer another phone or laptop contract
Data Sim 20Gb R199 X 24
Vodacom is completely ridiculous, they say a contract of 20Gb for R199 for X24, not even 6 months down the line they have started debiting more than the amount on the contract... R225 who knows what it will be after 6 months again? PLEASE GUYS STAY AWAY FROM THEM!
Desired outcome: a contract of R199 must stay like that till the 24 months are completed
Collection of Catapillar damaged phone
I upgraded 2 weeks ago to a caterpillar S42, upon receiving the phone i completed a sim swap and the phone kept on say No Sim, i went the next day to Vodacom woodlands and the confirmed the phone was damaged . i contacted Hilda at upgrades and she organized that they collect the damaged phone, it has been 2 weeks and nothing has happened yet, I AM NOT HAPPY WITH THIS SERVICE. as of the 1ste of September i am paying for an upgrade which i do not have. This is nonsense and not GOOD SERVICE from Vodacom, i have requested 4 times that a manager phone me and still to date no one has, if this matter is not sorted out soon, i will cancel everything i have with Vodacom, I AM NOT HAPPY WITH THIS SERVICE
Desired outcome: Give me what i pay for.................................
No service delivery Mrs L Erasmus id: [protected]
I have been struggling the last 4 months to get some service out of you. Collection department is absolutely pathetic.
I have been paying in cash at a vodacom store for the last 4 months and then i send you the proof of payment to [protected]@vodacom + [protected]@vodacom and it seems that my email just goes to file 13 Junk mail. Nothing gets done, no payments get allocated to my account, and then i keep getting sms's to say i am in arrears. Speak to 100 different people daily to sort this out, repeating myself 10 000 times and still nothing is done. That is said if vodacom doesnt drop the call in your ear. You also never call back. I am not in arrears and my line gets suspended all the time due to your lack of doing your job. What can i say its the new SA, what do you expect?
I want a call from a Manager sorting this out for me asap and opening my lines again. I have been a client with vodacom for the last 15years but you are really get on my nerves now. Call me urgently [protected]. I will be waiting your call. thanks
Ref: [protected]
Desired outcome: sort out my account
Vodacom Reviews 0
If you represent Vodacom, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Vodacom
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".
4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.
Overview of Vodacom complaint handling
-
Vodacom Contacts
-
Vodacom phone numbers+27 82 111+27 82 111Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 669 669 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 111 phone number 495 495 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number15%Confidence scoreCustomer Service+27 821 904+27 821 904Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 5 5 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone numberVodacom Fibre+27 821 958+27 821 958Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone numberCancellations+27 821 7844+27 821 7844Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone numberSales & Upgrades+27 821 960+27 821 960Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone numberVodacom Business+27 821 940+27 821 940Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone numberVodacom Corporate+27 116 535 000+27 116 535 000Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone numberHead Office+27 80 026 6677+27 80 026 6677Click up if you have successfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 80 026 6677 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have UNsuccessfully reached Vodacom by calling +27 80 026 6677 phone numberCustomer Support+27 82 135+27 82 135Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 3 3 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone number20%Confidence scoreVodacom Rewards and Loyalty queries
-
Vodacom emailscustomercare@vodacom.co.za100%Confidence score: 100%Support
-
Vodacom addressVodacom Boulevard, Vodavalley Park, Midrand, Gauteng, 1685, South Africa
-
Vodacom social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 15, 2024
- View all Vodacom contacts
Most discussed Vodacom complaints
Fraudulent accountRecent comments about Vodacom company
Cellphone contract - i1008217 (account number)Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.