Vodacom
Reviews and Complaints

Good Day

Vodacom Account Number N [protected]
My e-mail Address, [protected]@hbinternational.co.za

I have 3 contracts with Vodacom at the moment. Two is 2 5 GB contracts and one mobile number.

The first number [protected] has been due for upgrading on the 1st of September 2021 I do not want to upgrade I want to cancelled the contract. I went in on the 1st of September and they notify me no you can not cancel the contract, it only expired in 2023. I said I did not do that. Please give me the voice recording. Till today after many times they came back and said it was done online by vodacom. The manager manage to reverse it. My personal cell no [protected] was due for upgrading on the 1st of August 2021 after 2 years, so I could not do my cell number as well again. On the 16/08/2021 ref [protected] I received an SMS from vodacom to notify me everything is being reversed. When I went in I was told I can only upgrade in 2023.

So there I am still can't do anything with my contract the manager just tell his staff member inshore sort it out and nothing is getting done. My third 5gb number was due on the 1st of November 2021 for upgrading again but I want to cancelled again I could not do it somebody in Vodacom reverse the whole contract on all 3 numbers back to 2023.

I was told in store to phone 082135 (cancellations) and there again they told me cannot do it I gave my phone to the store manager in Richards bay and he even spoke to them. He promises me on the 29 October 2021 he will write to the CEO of vodacom and cc me in still the 02 November 2021 nothing received. I went in again on the 30 and 31 he was not in and the staff could not assist me.

I am a pensioner, cancer layer, and widower, I can not afford this anymore. Please, could you assist me. I think this is fraught because they can not do this on my behalf. I ask for the voice recording, till today haven't received anything.

Regards

Johannie Bloem

I took out a data contract nearly a month ago. The connection speed and service was terrible. I contacted the help desk who turned something on but that didn't help. I called again and was told to wait. A technician would contact me. I'm still waiting. When I tried to cancel the contract Vodacom blocked my number and said I must call another number and pay R2 a minute. Eventually when I could call the cancellation line, they said the can't cancel the contract anymore. I have had to make other arrangements. Countless complaints and calls and I still have no solution from Vodacom.

During Nov 2018 Vodacom advertised a 2 year contract for R499 per month, which means it will expire end October 2020. I wrote an e-mail to Vodacom reminding them that my contract will finish end October 2020, they never came back that they do not agree with me, now they have listed me with TransUnion that I am in arrears for 150 days. When I contacted them Vodacom mentioned that I owe them R32-00, which is wrong because my account was closed November 2020 but Vodacom decide to keep it open, due to a premium increase at end December 2020 of R32-00 which is wrong . Because Vodacom has not closed my account properly they just add cost to a "closed" Account and now I must be punished due to their incompetence.my account

Gooday complaints board

its been a 16 months since the community of Veereniging three rivers (Gauteng) are leaving without network coverage. the first call was logged to Vodacom in April 2020. ever since then a series of request references has been listed below to prove the effort a consumer made and everytime a new consultant will start afresh

as a trained engineer, I even had to propose logical ways to check the problem because Vodacom was acting confused.

in ribble terrace street of three rivers Veereniging, network stopped to work in March 2020 when covid started. you cannot do anything with Vodacom in that area, people have lost businesses, peoples life are at risk if they cannot be reached incases of emergency. Vodacom did not see this as an emergency. People have missed interview calls or lost friends who never finds them.

When i asked vodacom 2 things. one was how can this be escalated to the highest office, the answer you get is you rely on customer care to escalate only to supervisor?

secondly when i asked why cant Vodacom send someone physical to bring a vodacom phone and witness this. its seem simple yet for Vodacom its not because they do not care about customers.

i have lost all the trust and energy to fight a basic adopted right to be connected as per the contract i have with this supplier. further to that I am not allowed to chose competition because I am binded by the contract that has not clear clause of how to deal with a situation if its them who are bridging a contract to keep me connected. My only hope and many of others who have given up in this suburb is through you

the following are all references logged
[protected] April 2020
[protected] May 2020
[protected] July 2020
[protected] July 2020
[protected] Sept 2020
[protected] Sept 2020
[protected] Oct 2021

thank you

Steven J Martin (
ID [protected]
REFERENCE NUMBER: [protected]
ACCOUNT NUMBER: I8073764-8
ACCOUNT HOLDER: Steven Martin
CELLULAR NUMBER: [protected]
[protected]
QUOTATION DATE: 2021-09-14
CONTRACT EXPIRY DATE: [protected]- [protected]

At the end of February i requested a settlement from vodacom( Early Cancellation )
They gave me the instructions to pay the settlement amount received via email. I then went to vodacom store (Vodaworld) in Midrand and paid up the amount that they told me is the full settlement.(R4537.50).I emailed the Documents thru to [protected]@vodacom.co.za.They then confirmed via sms to me that payment has been received and been processed, I followed up with a call a day after and spoke to someone in the account / cancellations that confirmed that my payment email and details was received and correct.

I thought great now I'm done and don't have to pay monthly anymore.
Then End of June i received a bill off 1200 from vodacom to my surprise.
When i called in to dispute this they told me that the first settlement i paid wasn't taken into account and was applied as a credit. Point number two is that the settlement that they have sent men 3 months before was not the full amount due like i asked for and was only the device settlement.

Meaning that the settlement that i paid now didn't count as a settlement and I'm back into arrears now with the following months bill coming through. So i call in again and the Accounts department couldn't assist me with my settlement quarry and eventually after about five calls they said best action would be to request the outstanding settlement amount at that point and pay that in full. That would be better than paying back the arrears and then monthly.

So then i had them give me the full settlement again so that i can close off the account once and for all and go to pre paid.

The accounts / cancellations department gave me another settlement letter with the amount of 3600 rand which was valid for 16 days, I paid that amount in full 14days later on the 28th September.

I sent through my documents just like before and again got a SMS that its being processed and that the account is not settled till further notice.

So after requesting my full settlements twice still vodacom cant honour there end off the agreement and the cash hungry pathetic company is still saying that there is an arrears.

How can there be an arrears when the full settlement had been paid twice according to their records.

I would like to be put in contact with the ombudsman so that this issue can be resolved as vodacom is unable to do a basic function as giving someone the correct payment amount, also if there was a mistake made i shouldnt be the one being punished by vodacom for this, my credit and name is being affected by this and i had to change my number to be able to do business daily

Vodacom is costing me money with their lacklustre form

I have had two numbers under contract with vodacom i.e
[protected] and [protected]

I am overseas and was unaware about activating my roaming. I cant access networks and pertinent info and apps are linked to this number.

20/10/21- spoke to call centre advising open up new contract with that number as I couldnt answer questions as she had no info on page regarding my [protected].
21/10/21 - spoke to call centre agent she advised there is no chance of getting my number back.

I hope you can help.
Thanks Vashanie

Dear Sir/Madam,

On the morning of Sunday the 15th of August this year, 2021, I had been swapping my Vodacom SIM card [protected]) from mu iPhone 6s with my MTN SIM card in order to load airtime and data on my MTN SIM card. This was something I had done quite often up until then in the weeks leading up to this incident, without any issues.

When I re-inserted my Vodacom SIM card into the iPhone this time, I noticed that my entire call history had disappeared except for 2 calls.

I followed online instructions to see if there was some sort of error and this included Apple's instructions of rebooting the phone etc. I visited two Vodacom branches and chatted top staff about the problem, and also contacted Apple Support on the 28th of August and discussed the matter over the phone after working through all possible solutions. All three technical specialists concluded that the only way these could have been deleted was from inside Vodacom.

I therefore request a call history report of all my historic calls on my [protected] number - please advise the process forward.

I would appreciate it if someone could get back to me urgently.

My email address is:

[protected]@protonmail.com
[protected]

Many thanks

Patrick Laverty

whey pay everymont ouer vodacom pill and still your people call us the account department must update the staff

ons betaal elke maand ons vodacom rekening op datum en nog steeds bel julle ons die rekening departement moet hulle goed gereeld opdateer

maria christina verster [protected]

I have two contract with vodacom which one expired on 03agust2021 I called for cancelation on the 11 August 2021 which they didn't cancel and now they're still giving me service which I can't afford to pay what confused me is that when I call them to inquire about my contract standards they say they can't cancel it because my contract is on arrears and the bill is increase by that makes me not afford to pay my new contract I don't know what mixed up they did when am I trying to reach out to them to know what is going on they fool me they transfer me to many departments which they don't want help they are running for their action they want me to pay unfair bill which I was not aware of it and they said they can't cancel my contract because am on arrears with the expired contract first I pay with debit order which I make sure they get money on 28 of each month's but am one rears right now am I drawing on unexpected debt which I didn't plane to be. Is being 3 months not getting help

I want to start afresh on my new contract and pay for it as am on but am I suffering from previous contract because is a lot and is unfair for me, I didn't plan this it hurt my budged so badly I'd not like I don't want to pay I want to pay what is reasonable and what I know I had to pay not to mention.

Now is look like I pay R175.OO with amount of R323.OO is it fair for customer to receive such service while is not my fault that vodacom failed to cancel my previous contract but to be honest but they see no problem all they want is money from the customer am berg in to get help and start on a clean slate I have been crying for over months without any help

I wish I can take this off my back because now I can't even concentrate on work I still company time to keep on calling them still no help 😭😭 and I know they want to ruin my name at end but with their action they treated me unfair they have been incompetent and unhelpful am lost now I don't know what to do anymore hello Peter is my last hope

I have been disconnected from Fibre since last week Wednesdag.

After numerous calls all that they can say is that my query has been escalated to the technical department. It's almost a week and I am still not CONNECTED. It seem there is no one able to assist me or Vodacom is incompetent. I am really looking for a new service provider.

No one phones me it's unacceptable.

Such bad customer service.

DAVID POTTS
[protected]

I did a claim for a lost cellphone on the 12th July 2021 at the Hillcrest Vodacom outlet. Sadesh the manager of the outlet assisted me with the claim.
Was told the iPhone 11 is being discontinued and it's difficult to find but they will keep looking for it in all SA vodacom outlets.
I have visited the outlet 16times and I get same response from Sadesh that he is still trying to get a phone.
Today 11October 2021 I have been in the shop for 2 hours waiting for Sadesh to sort my claim.
I am losing patience because he is not updating me as to what the issue is
Can you help me Helo Peter to finalise this claim please

My contract was due for cancelation 24 September 2021 and I called a month in advance to request the cancelation (16 August 2021). On 01 October I was allocated my monthly airtime again, which means that the cancelation was never done. I called cancelations 01 October to query this and spoke to Sne. I was informed that someone would call me back within the hour. I was never contacted. I have been calling everyday and spoke to Malvern, 07/10 who informed me that my contract will be canceled by midnight. I enquired 08/10 and spoke to Charne and to date CONTRACT STILL HASN'T BEEN CANCELLED! Sne was the consultant that I spoke to in August to cancel. Kindly confirm what I have to do to cancel this contract. The airtime must be reversed as I am not liable for an October invoice!
Rhiyana Bassier
I7785589
[protected]
Rhiyana.[protected]@uct.ac.za

I have reported the loss of internet connection 30/09/2021 reference SR210930-123850 as I type this message the issue has not been resolved, it is 7days since I reported the issued all I get is assigned to Linda who does not give me an ETA or any feedback, on Monday 4/10/21 a technician came late afternoon found the problem but did not have tools to do the Job, he wrote a report and asked me to escalate with 082 1904 so he can be sent again to attend the call on Tuesday and repair the broken cable, but this escalation has not been attended and I have been calling for 7days at least 5 times a day, the Call Centre Agents have been escalating every time I call but nothing has been done.

Linda from resolutions team who has been assigned this case has not been interested in resolving or communicating or even sending someone to solve this issue,

Vodacom promises 24 to 48 hours to resolve case but mine is now 7 days.

Frequent service drops and slow speed. Customer service costs considerable time and money to reach and cannot help with anything effectively. Tech support ignores service requests for weeks on end despite daily chasing up. The internal IT system is malfunctioning. Phone support struggle to access their own systems. I canceled my line and paid in full yet Vodacom will not release the line for another ISP despite promising over countless hours of phone calls, emails and text messages. This company will shut your business if you work from home.

Vodacom: SR211002-130467 - FIBRE LINK DOWN. NoReply(2-LX62UIC). Hi. We took a fibre contract with vodacom the beginning of September. In this month we and neighbors had no connection several times. Our line was off again 3rd October since 12h00 and I called several times. At 6pm they called back and said no technicians were prepared to resolve the problem. I asked to talk to a manager and they said he will call me. Waited for hours but no one called. I eventually called to cancel the contract. We can not pay for a contract that has no services, a help desk that can't help, and no technical help. Tuesday and still nothing. Vodacom scheduled for Monday 3pm and nothing. Don't ever go to vodacom for Fibre contracts. They are not service providers but problem providers.

On 20 septenber 2021 I recieved a call from a Vodacom agent (031 492 540) as a result of my request on the internet "call me back" message on the vodacom web page.
I was trying to upgrade my data sim, but some technicalities prevent me to be successfull. - that was the reason for the call back from above No.
I finalise the upgrade process, contractually agreed to all terms and was assured the ungrade will be effective on 1 Oct '21.
Today (5 Oct) I realised there is no change on my contract and I call again at 08h33 I manage to make contact with an pretty "unclear spoken" gentleman. He informed me the 20 Sept upgrade was unsuccessfull. Enquiring about the reasons for failure, the discussion got heated and eventually he just rudely put the phone down.
I redail again at 12h19 (today) and was serviced by a great customer frendly gentleman (unfortunately I forgot the name).
Vodacom, please appoint people such as the last person and fire the rude and incompetent staff.
Johan de Wet [protected])

We are attorneys attending to the administration of estates and confirm herewith that we are not receiving any feedback on each and every instruction sent to Vodacom from our offices. The 2 matters we need to be resolves in Estate Late KJ Mostert which needs to be cancelled and Estate Late SJ Oosthuizen which needs to be cancelled and the premiums paid after date of death should be refunded to his surviving spouse. Attached hereto copies of their death certificates.

I reported my line fault on the 25th September. I have phoned ever day and received a difference excuse from the call centre agents. I am still waiting for a supervisor and then a Manager called Anna to phone me back after complaining on the delay.
Today is the 1st October and still no commitment from them when they will come and fix my line. I use this facility for my business work from home.
Its now the 1st October and the call Centre person has put me on hold with music for the last 15 mins.

You cannot get a direct answer

My call reference number is SR 210 925/10364

On the 2nd of August 2021 my ABSA Credit card was fraudulently charged with R30, 000 and credit was passed to VODACOM South Africa.
I immediately stopped the transaction, that is within 1 hour, at ABSA but it went through. ABSA disclaim all responsibility and I was told to contact the company who received these funds.
I have on 4 occasions contacted Vodacom but they do nothing except send an automated response to the effect that I must inform the investigating officer at the SAPS
I have as requested laid a charge at the Linden police station, and was told three days later that they could do nothing.
I signed an affidavit and submitted it to ABSA and Vodacom
These people VODACOM have taken fraudulently R30, 000 from my credit card
EC-17UX-2Q9Z2H Fwd: Fraudulent transaction Vodacom

Our whole family, all vodacom contracts, have been struggeling for more than 2 weeks now. The data speed is slow or non existent for most of the day. It is absolutely terrible service delivery. I can't get any work done because the data speed are to slow.