Vodacom
Reviews and Complaints

Good day,

kindly assist with the request, I have a complain to make about advise i was given your official social media page. In June I sent a message on the twitter page to advise I have been robbed and I would like to block my number for time being. Then i asked after how long can it expire (My number ) if i did not activate it and the response i received was 180 days.

Recently I went to the branch to make a sim swap and they could not do it, they told me to call customer services. When i went back to twitter the change the period to 120 days then the number gets recycled to another user. When I checked my number at a branch it is still not yet recycle, it was red i think it reflected block im not sure. And the lady who was assisting me asked me to provide 5 number i dialed out which i could no longer remember them. So the number has not yet been recycled.

All I request is to have my [protected] number back as I was advised incorrectly as per your social media page, they cannot change status when I say i am ready to activate. My ID number is [protected] Andisiwe Malangeni alternative contact number is [protected] or better via email as i might be able to respond on calls.

I will be patiently waiting for feedback

Have been complaining to Vodacom Care Centre since mid Jan.2019. Been given various reference numbers and promises. Got a booster box and attena, installed by
Vodacom. Not once have anyone from Vodacom been out to the premises to check on the booster boxes. Today they told me I can cancel my contract? Seriously? They promised me a service and I need them to honor the contract. Where to from here?
Amanda Stander +27 [protected]

I have had my vodacom fibre activated for about 2 weeks now and have daily interruptions to service, sometimes for hours at an end. I am howeer still expected to pay the full monthly fee for the "service". When calling to find out what is going on the call centre agent cannot tell me whats wrong or when it will be resolved. Please provide a more stable fibre solution. The current service is pathetic and i am paying for something i cant use when i want to...

I signed up with you at the gateway branch around june / july last year and had gone overseas for approximately 5 month thereafter.
I never noticed my contract premium go off as I was using a global bank account and not my south african one.
I received a call from vodacom debt collectors around november last year saying I owe on my co0ntract of which they admitted you had payment
Issues. I agreed to settle the balance and instructed a payment to be carried on. Still till today cellucity have never taken a premium.
Which has given me a negetive score on my itc that no1 can reverse. I have relocated to pretoria from durban
All the services I have been paying for are null and void as I know you never backdate (I think) … I lost my sim card and have never been compelled to re-instate as I just loathe everything about vodacom or cellucity right now.

Please advise on way forward as this is really affecting me mind you i`m fais accredited and would like to give your organisation a chance to rectify before I take this further with my ombud.

I received the following SMS from Vodacom
Text Message
Today 08.36
Hi:) Mzansi is always lekker
Catch Hollywood drama
like Love Trangle or The Affair Part 1& 2 on Video Play for R5 a day, or binge on all new seasons of The Bold and the Beautiful for free etc

I want this to be stop yhe Opt out does not work
I hate these SMS and NEVER gave any one permission to sent me these nonsense

My Cell number is [protected]
Without prejudice this number is only to fixed this complaint

i have a Vodacom topup contract for my data and when I tried to topup my money was taken and no data received. I have logged numerous calls for this from the 19/09/2019 with the first two calls eventually being resolved but with my last topup on the 25/09/2019 I was told they would look into the matter and refund me or top up my data with the 1G I had purchased. to date nothing has happened and the Vodacom customer care mail address does not work either as the message stays undelivered? I have the ref no= [protected] from the 25th already still unresolved and then received another one on the 7/10/2019 ref= [protected]. I have even gone into a Vodacom outlet and requested help but they too said to me the mail address does not work? all I am asking for is my 1G which I paid for to be given to me as well as the moneys which just disappeared. also I would like to know if this problem has now been resolved or not? please contact me on cell- [protected] or on my mail address (juan.[protected]@gmail.com) thank you and hope to hear back soon

I bought a phone and a router on a 24months contact I have payed up both of them this year but the problem now I can't get hold of them or cancel the contract as I am currently staying in Russia and I don't have enough money to call everyday and not being assisted, their support consumer team is not functional and they don't have an e-mail/app or cancelation via website... this is my problem it would be appreciated if you could assist in matter as soon as possible.

Good day

Ref: SO190916-760995

On the 08th August we applied for fibre relocation to the above address.

After continuous Mails, Forms filled in and forwarded and telephone calls we have not received the WiFi.

Please can you assist and advise us what the reason is for this long delay.

This Service is unacceptable and no doubt costly as we now have to
purchase data.

Your fast attention and action will be appreciated.
Regards

HJJ & LW VAN BRAKEL
GT000291

Current mobile number is [protected].
Vodacom added 3 Gig of data to my accounts without my consent.
I never requested, nor bought online or signed a contract to charge 3 Gig of data to my account.
They are now refusing to credit the data which I have not used.
I have submitted the issue with Vodacom, but they seem to ignore my request for the proof of the request for the purchase of that data.

I have been trying to black list a lost cellphone since May 2019 with Vodacom.
I initially contacted the Vodacom call center black listing department.
The call centre said they cannot help me & I must go to a branch.

I went to Vodacom Chatsworth, attendant Priya Pillay filled in the application form with all necessary details. On 26 August 2019 Priya Pillay emailed the application form to Vodacom blacklisting department
"VSPBlacklisting@Vodacom.co.za".
Reference: EC-1RCA-3PYIC9 Blacklist device Ref: 0021RaERMXCA12TN

I have not received a single response from Vodacom Blackisting department since this date. I contacted Vodacom customer care on numerous occasions, they say they cannot help & only the Black listing department can attend.
I have sent repeated requests to Vodacom Blacklisting & customer care but do not get a response.
I have all my communication via email.
The customer care department initially redirect my mails, but now I do not even get a response from them.

I have a secondary phone that I still use from time to time, most of my otp's and confirmations sms's for various different sites and apps get sent to that number, now all of a sudden without any notification my number gets deleted of the system, if you going to give someone else that very same number and its still in your system why cant you give it back to me, I do not see the logic in this as the number still remains in your system and has not yet been allocated to any individual, please can I get my number back [protected] I have had this number since 2006 and do not want to loose it.

My name is Lewellyn Maistry
My contact number is [protected]
My email address is Lee.[protected]@gmail.com

I took my phone in to be repaired, the sales lady said she would be with me soon, after 30 min still nothing, then she comes and starts a conversation with another employee, filling in the form, stopping to chat some more, writing further, then almost finished, she makes a mistake on Vodacom Repairs - Manual device book-in confirmation seq no; 1882855 so she cancels that one turn over the page and start writing again, I tell her my lunch hour has passed already and I need to get back to work, so she fills in or should I say what she thought was important, attached please see image of seq no: 1882856, I do not know if I can even claim my phone back with this, no stamp, no service base job no, she only marked battery when I gave her all accessories, she did not even mark the charger on the form, please have a look at this form and let me know if and when my phone will be ready please, I really need it fast please!

i use Vodacom South African service on roaming in India and the only two companies that is been dealt with is IDEA and CELLONE
CELLONE never connects from day one and IDEA is more often of line than online which makes it very difficult to connect to SA while in India
over all MTN also SA service provider is in contract with AIRTEL and is hardly off line ever but for some or other reason is forbidden to a VODACOM customer
how can this be dealt with
please find below screen shot

I am highly disappointed with the service of Vodacom especially after using the network for so many years. I was called by a vodacom consultant a month ago who convinced me to updrade instead of going to a vodacom store. I upgraded my two numbers a sumsung A20 (Invoice number K1741959) and sumsung A30 (Invoice number K1741940). I explained to the consultant that the one number of (076) for the Sumsung A20 is used by my younger brother and told him which number I use (082). I was not informed that that Sumsung A30 was out of stock, and a week or two weeks later only the Sumsung A20 was delivered to my work place. It was only when I called Vodacom to ask why one phone was delivered that I was told it was out of stock. on 01 October I was invoiced for both the A20 and A30. On 04 October I receveived a call from Vodacom to verify my delivery details on my 082 numbers that I will receive the A30 the week of the 9th of October. By the 10th of October which is a month later the phone is still not delivered. I called Vodacom when I was told the courier said they tried to call me on the 3rd of October on the 076 number and I didnt answer my phone. I told the consultant that there was no way they couldnt get hold of me and I was only called on 04 October by vodacom on my 082 number to be told that the phone will be delivered the following week and to verify my contact and delivery details. She further told me the phone is not with the couriers and that I will have to wait till the 14th on the monday for the phone to be returned to Vodacom to cancel or for the information to be updated on the system which means I will have to wait for almost two months for a phone I could have just gotten in a day at shop.

This is the worst service I have ever experienced because firstly the sms that vodacom sents to track your order doesnt work. And there is no communication at all. And the courier excuse for not getting hold of me is very pathetic because the first delivery went smoothly and they were using my 082 number to get hold of me. and when they arrived at reception I was called on my landline to collect the parcel.

Good day, on Friday 20 Sep 2019, I took my phone to Vodacom Mall@Reds for repairs. For free they made a back up of my phone to my external hard drive. When I got my phone back from Vodacom on Friday 04 Oct, my brand new screen protector was removed and the person behind the counter could not say what the problem was. Now to say my phone is only 4 months old, Huawei P30, I got it in May 2019, which is firstly unacceptable.
Then today 09 Oct I went back with my external hard drive to move the information from my external hard drive to my phone, but now they ask me R280 to do that. This is totally absurd.

So firstly I want to understand why a 4 month old phone gave problems, secondly why take a brand new screen protector off without replacing it and then thirdly why asking R280 to replace info on the phone when it was copied for free.

Ive upgraded my contract on numer [protected] on 21st September. I took an optional gaming remote extra on the deal with the Samsung galaxy a50 .
They told me that it would be at their shop within 3 days, seeing that they had to order it for me.
I drove a 100km to kimberley now, only to hear that they still dont have it.
He said that there is no stock at the main warehouse.
Why am I paying for a product wich I didnt receive?
Please resolve asap.
Im waiting on your feedback (ptrefered email)
Thank you

Please be advised I have received several calls from 031 0030176, at 14;46 today 8 October 2019 I answered the call ringtone.

This is a scam as the call in unanswered and a subsequent SMS received advises one that additional charge of R2.00 will be billed to your account on all calls made from your cell phone.

Please investigate and cut the service to all VODACOM Clients from this number.

Please also ensure no call billing with occur on my mobile [protected].

Many thanks

G. BLACKBEARD

I visited one of your shops in Vaal Mall. The purpose of my visit way to do a sim swop, which i tried online but i was unsuccessful due to the number being a contract number. I was told it needed to be done in your shop
One of your rude agent Mathapelo who told me the opposite that I must to one of the supermarket and buy a new sim card and perform the sim swop myself.
Can you please give your agent training on how to deal with customers.

I upgraded on 1 August 2018 to a iPhone 6, I wanted the iPhone 7. I was told by the salesman Bradley at Cavendish Claremont Cape Town that the iPhone 7 was discontinued. The iphone 8 was available but I had to pay in R800, so reluctantly I opted for the iphone 6. This phone is giving me so much trouble at the moment. It freezers everytime I get a phone call, to the point where I can't answer the call. then that person must send me a please call me for me to phone back again. The phone refuses to give me 4G, I must be satisfied with 3G why? It's a 4G phone.

Would you please reverse these cost as I have not authorised these charges to be debited to my account?

Content Services
01/09/2019 01:03:44 00:00:00 Basebone Sharazoo Silver 6.09
02/09/2019 01:05:21 00:00:00 Basebone Sharazoo Silver 6.09
03/09/2019 01:22:24 00:00:00 Basebone Sharazoo Silver 6.09
04/09/2019 01:05:27 00:00:00 Basebone Sharazoo Silver 6.09
05/09/2019 01:10:19 00:00:00 Basebone Sharazoo Silver 6.09
06/09/2019 02:53:37 00:00:00 Basebone Sharazoo Silver 6.09
07/09/2019 01:05:16 00:00:00 Basebone Sharazoo Silver 6.09
08/09/2019 01:03:04 00:00:00 Basebone Sharazoo Silver 6.09
09/09/2019 06:16:36 00:00:00 Basebone Sharazoo Silver 6.09
Total Content Services 0.00 54.81

Kind Regards,

R B Tebbutt
Po Box 10782
No 1 Maasbanker
Meerensee
Richards Bay 3901
Kwa Zulu Natal
South Africa
Tel No [protected]
Skype Richard.B.Tebbutt