Vodacom
Reviews and Complaints

I have taken out a Vodacom contract on the 22 September 2017 the contract amount was R249 a month 6 months later the contract went up to around R350 when I queried they said that they increased my minutes and data and I was not informed about this I tried resolving the matter with Vodacom but I got no joy so I accepted the increase using the increased bundles, my contract has now finished last month on the 22 September 2019 I called in on the 7/10/2019 to follow up that my account does not get debited again and I was told that I need to pay for another full month no one informed me about this I understand a contract to be what is stipulated and agreed to in a contract and it is not specified on my contract that I need to CALL TO CANCEL MY 24MNTH CONTRACT once expired! I recieved my data free minutes and sms which came with the contract this month and I assumed that this was the last amount of my contract bundle when I called to query today and explained about the cancellation by a Vodacom agent I cancelled my contract ...while still on the call all the benefits I received where retracted for this month and they still want me to pay for one more month of benefits that has now been retracted. I called and lodged a complaint with another Vodacom agent by the name of bongani he assured me that the manager was going to get back to me before the end of the day like always nobody has gotten back to me and they took all my data sms and minutes that I had! how do I pay a full subscription after my contract has ended and I was given benefits for 6 and a half days of this month that Vodacom is now demanding a full month's pay for?

Good day... My name is Jared govindsamy ID number [protected] cell number [protected], I took a Sim only wifi deal online, it was supposed to be delivered to me, but with no success because they couldn't gain entry, so in order for me to fetch it from the store, I have to cancel and re apply and pick up at the store... I really need assistance asap, thank you

I am disappointed by the fact that two weeks ago i ordered an iphone 11 pro max and it was said to me that i will receive it in 4-5 working days only to find out that they no longer have stock. I was not informed or called to let me know. Now there is once again a back order and no one is helping me. Am i supposed to wait months for a new phone? This is disappointing!

I called emergency services this morning. The agent was very unprofessional and condescending. Attached is the time of the call 112 and the location she could not find after constant spelling.

I would like to get feedback on: the name of the agent, what was done as a corrective action and the recording of the conversation we had.

It concerns me that this is not the first time I call Vodacom emergency services and get a less concerned agent. One of the people who was in this morning accident died (not your fault but you could at least train your people on how to respond to emergencies, especially on the emergency line.

My contact number is [protected]
My email address [protected]@gmail.com

I am a long standing client of Vodacom only. The least you can do is remove the 112 number from your services if you don't understand the magnitude of such a line's importance.

Ref [protected].

My line [protected] was errornously diactivated when my credit limit was far from being reached. I have 4 other lines with Vodacom which are all active except this one and after a few calls to the call center I am being told about the matter bieng escalated to the acquisition department. The acquisition department is apparently saying they can only resolve my matter in the next 24 hours which is unacceptable as the fault is on Vodacoms side and I as the customer is now hugely inconvenienced.

I find it appaling and dissapointing that I am recieving this treatment and would like the matter resolved asap. I tried talking to the supervisor without and success, can somebody please asssist resolve this matter.

Mr L Seperepere
[protected]
[protected]

I attempted to to buy a 1 GB hour at R12 the air time was taken but no data this was at about 12:25 on 04/10/2019. I have requested five times a detailed balance for the *135# but no sms this is unexceptable and theft. I will be taking this matter up with the police if I do not get any response from Vodacom in the next 24. It is now 12:47 04/10/2019.

Dipeo Valuations acc no B0155122-4. We have requested a relocation, it was supposed to be last week Friday, done 5 days later and still no activation. I have been calling the useless call center and I keep getting SR no but no one wants to sort this out. The supervisors won't speak to me nor can I escalate higher, they are acting like gods. We run a business that is substantially reliant on internet use. All fibre installed and router plugged in since Wednesday but nothing activated.

I purchase 9 Gigs data for number [protected] on Saturday 28 September via your App, using my credit card. My account was debited, but the data was not issued. I contacted your call centre yesterday, a lady gave me a reference number (A2-FP66-V7W18X)and asked me to email the proof of payment to documents@vodacom.co.za, and that someone would telephone me within an hour. I immediately emailed the bank statement, and have received no further feedback. Your call centre does not receive calls today (apparently too busy sorting out problems), so I cannot phone to enquire.
Please could you advise urgently
Amanda Ellis.
Facade Projects cc
Tel: [protected]
[protected]

2 months ago, a vodacom customer care employee called me to say my current contract is part of a selection of old packages that aren't available anymore and the company would like to phase them out. My original contract had expired over a year ago and I was now on the automatic month to month package.
He therefore asked me whether I'd be OK to move to a new contract which would cost less and give me more benefits. I clearly stated that I would be leaving the country in 2 months and did not want to sign up for any long term deals. He said that that would not be a problem.
When I called vodacom this week to cancel my contract, they mentioned my expiry date is August 2021 and I would need to pay a cancellation fee. This means that the person who called me, did in fact sign me up for a new 2 year contract without me agreeing to it explicitly. Now I need to go through a ton of hassle to get my contract cancelled on time, putting an extra administrative burden on me. This was suppose to be an easy task to tick off and now it is a headache. And the help desk staff I've spoken to has not been apologetic about this issue in any way.
I have lost more trust in vodacom as this type of sales tactic is done with no integrity and no honesty. It is a scheme to fool people into tying themselves up to vodacom.
My hope is that I get to close out my contract with vodacom without having to spend more on a contract I cannot use once I've left.

Good day. I have been calling and emailing vodacom with regards to my contract. They all say it is a 24 month contract and I have screenshot proof of the contract I have upgraded which clearly states 24 months. However the next upgrade due is in 3 years from now. I cannot seem to get any help with this matter and now I am considering going the legal route since this may be the only option since this does seem illegal. I have also requested on numerous occasions that documentation be sent to me which still has not to date. I would please prefer this matter to be sorted by vodacom without legal hassle.
[protected]@yahoo.com

I opened a new line on 26 Sep in-store. It's now day 6 and the sim card is still not active. When I go in-store the consultant phones customer care and then they advise the consultant that we just have to wait. Some of the customer care agents tells the consultant that we have to wait a hour. But after even 2 hours there is no difference. This is unacceptable. Everyday when we phone customer care they can't resolve the problem.

Vodacom Business Broadband lite, incompetence

Tafadzwa T | 25 Sep 2019, 12:21

The ****le and sim card for my business broadband connect lite was stolen. It's been 2 weeks going into the 3rd week, and vodacom still have not been able to do a sim swap for me. First I was given a new sim card with a commitment to activation with 24hrs. When the sim card was still inactive I was told a different sim card is required & would be sent to me within 5 working days. Then I was told another story, and another story etc, all this via a Vodashop in East London, that I have been dealing with. The strangest thing is despite how big they are, no one knows how to do it. Everyone in Midrand will not accept responsibility, but will refer you to the next person. Vodacom don't seem to understand that I use this device for business and I now have to drive to various place to access free wifi during my working day. I still need to access documents (which are in my office), or print items, so I must drive back and forth as the situation requires. We still don't know when, how or if this issue will be resolved at all.

Come end of the month, vodacom expects me to pay for data with money, that I potentially didn't make, because I could not use the data which they are withholding from me, because of their incompetence. If I don't pay them, then there are all sorts of legal implications & blacklisting. If they don't do their part, they apologise & move on. Someone at vodacom needs to be held accountable.
Unhappy customer
Business reply
Vodacom's reply:

25 Sep 2019, 14:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team
TT
Tafadzwa T:

27 Sep 2019, 12:13

Dear Vodacom Consumer Website Team

Today is the 27th of September 2019. You said someone would contact me. When will they contact me?

I need this matter resolved now. I went to the vodashop I deal with again today. They said you will not tell them why this is taking such a long time. Please tell me who is responsible and why this is taking so long.
Business reply
Vodacom's reply:

02 Oct 2019, 11:39

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team
TT
Tafadzwa T:

02 Oct 2019, 12:02

Hi Consumer Website Team

Your reply is incorrect, the query was not resolved. Your representative told me he can not assist me, because he does not deal with broadband lite queries (yes listen to the recording if you wish). My review specifically says broadband lite in the title and body of my complaint. So why did this chap call me?

Anyhow, he gave me a number to call ie **********. the voice on the other side, says this number is no longer in use & told me to call 135 ie customer care. The 135 voice tells me to wait because there are too many calls (something like that). I hung up... there after I got 3 messages telling me that my ticket had been closed & an e-mail to say the matter was resolved.

how low can this get & for how long?

I am appalled at the level of service Vodacom has provided me. Two months in a row I take the initiative enquiring about a debit that shouldn't even be.

I took a Sim only deal which I cancelled in the 14day cooling of period and was told that the matter is resolved and I would get confirmation of same. a month down the line, September 2019, I get a notification from my bank that a debit order has been processed and I make contact with Vodacom customer care only to find an incompetent consultant telling me the amount has been credited into a number that I have cancelled. between speaking to (Boitumelo, Joy, Nobulele and Taryn Martin, I thought the matter was resolved and the debit should be paid back to me. two week later I have no acknowledgement from Vodacom and I reversed my money.

01/10/2019 I receive a notification that Vodacom has attempted debiting me again. I took it upon myself to make contact again and Spoke to a gentleman who advised I would need to speak to a consultant that would confirm why I am being debited. I speak to this lady and she informs me I have been handed over to the Vodacom attorneys, which messes up my credit record, for someone else's incompetency as they did not do their job properly.

I now need to wait another 3-7 working days to have the matter resolved, IF EVER IT HAPPENS, and Vodacom to revoke their act of handing me over to attorneys. if my matter had been resolved the first time, I wouldn't not be in the position I have found myself in at present and going forward, my credit record will state that I have defaults . I am disappointed with Vodacom especially since I have been using their service since 1997 on pre paid and to be caught up in this mess is abominable.

such poor service renders the move to competitors that will not inconvenience me in such a manner. my Telkom and CellC commitments have not provided me with such poor service.

You send me threatening emails to pay my outstanding account but since May 2019 all invoices and statements I received showed 0.00 due. NOW I get a email showing I OWE you money and you threaten me to register me for debit, this is a JOKE I never once said STOP debiting my account or that I am not willing to pay i just want it to go off on a debit order every month, I keep asking why are you not debiting my account as per contractual agreement, then I get told it has been fixed but then no debit order goes off again. Sort out your accounts department and your statements and invoices to me I can proof YOU as in Vodacom send me that I owe you 0.00 .

Please explain as your service is pathetic.

Before that I kept asking why VODACOM keeps on not taking of my Debit orders and then I get told its been sorted out but still VODACOM does not debit my account.

NOW I AM NOT THE ONE IN THE WRONG I KEEP ASKING WHY SOMEONE EDIT MY ACCOUNT AND STOP THE DEBIT ORDER I KEEP ON REQUESTING.

THE Problem is not with me it is with VODACOM.

Don't send me threatening letters when YOU mess up.

Account number i7228451-2
invoice number : H3-FVGRY
invoice date 1 /9/2019
Shows 0.00

Then in 1 Oct 2019 I get a email that I need to pay the outstanding amount of 9879.25 with in 21 days.

I mean really how can you send a stamen out a month before showing 0.00 is owed and now a demand letter.
SORT OUT YOUR accounts department. the service I have received from Vodacom since Nov 2018 is the worst service ever and I will not want to continue o ever use Vodacom again. we as a family and businesses spend thousands of rands on Vodacom every month but with this level of service I think we need to move our business and other Red accounts away from Vodacom.

I want a senior manager to call me to resolve this issue not a call centre agent my daily number is use is [protected]
Regards
Nelia du Toit

Could you kindly assist us to resolve the following matters
1. Account number I4318255 has been handed over yet again after this matter has been discussed with a lawyer and Vodacom many time.
• When calling the lawyer this morning they said they are going to kick the file back to Vodacom and we should deal directly with Vodacom legal department. We have done this before with no joy.

I have attached the communication on all the matters above as Vodacom staff are sending us from pillar to post and never honouring their commitment and coming back to us with answers.

Could you kindly come back to me with answers to the above. We will come in and see Vodacom top management about the above mentioned and bring in all the evidence needed to resolve the matters.

We are not willing to continually being made to run around by Vodacom staff and lawyers any longer.

Your response will be appreciated.

Good day

customer number i1630151

Okay on my invoice for [protected] - I am being billed for 2 Handsets since I upgraded.

Previously I upgraded in the same way without any issues.

but according to the department at vodacom this is normal and i argue the fact that this has never happened before plus the first consultant agrees this is an error and should be refunded and another says no its is normal.

this is really bad service in respect of being charge double for another 4 months when vodacom was the one insisting on the upgrade. misleadcustomers.

kind regards
Neels

I did a silicone screen protector. They told me 6 months warranty if any problem. I just purchased the Hisense h30 infinity from the Hisense rep. The day the mirror finish screen protector came up I went straight to Vodacom shop for the silicone. The employee wiped my phoned so good that scratches ended up on my screen. So I kept quiet thinking the protector will cover it and so it did. As Time went like almost 2 months it started to bubble. 30 September 2019 i to complain. I stood for 1 hour and more just for a 10 minutes job. Manager still says I must wait. Is this the type of service as big company like vodocom give towards there customer.
Yes I understand that you will always be busy. Everyone will like new phones. But if there's a tech guy then let the tech guy do what they are employed for. Call me
[protected]
Marcus Chetty

Vodacom sold me a cellphone contract through deceptive methods. Cancelling the contract has proffed to be the most frustrating endeavor ever. They dont answer their phones...you hold on for hours. they dont respond to your complaints via email. Absolutely pathetic!
They ignore your commands in putting through unauthorised debit orders!
They are thugs and thiefs. Typical African service!
I used to be a happy customer but they have completely pissed me off now!
Cant wait to say my goodbuys to them!

I cancelled a contract on 01 August 2019 and received correspondance via email that the cancallation was forwarded to Retention Team for the 31 Aug 2019. Today is the 01 October and still money is being deducted from my bank account. I request a refund for deductions out of my account for September and October as I've done my duty to cancel this contract.