Vodacom
Reviews and Complaints

I took out a contract on 6 September 2017 for a Samsung Galaxy S8, the offer included a Samsung J5 Prime as an added bonus for free. On 2 September 2019, my 24 month contract has been honored in full. There was no arrears, no outstanding balance due on the headsets. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:[protected]). This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. I called Vodacom and this is when I found out that despite repeatedly saying to Tembiso that I didn't want any surprises, I found out today that although I have a reference number for the cancellation of the J5 Prime and the S8, I am still being charged for phones which have not only been cancelled, paid for in full and are no longer being used but I spent almost 1 hour on the phone being bounced around from one department to the other, customer service, or disservice, which is more apt, upgrades department, accounts/billing, then back to upgrades again, each person more incompetent than the next, each time I got transferred I had to AGAIN regurgitate the same information, ID, bank details, postal code, date of debit, etc... When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. It was 9am on a Monday morning! WTF! Why are ALL your managers in a [censored]ing meeting! I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great [censored]ing use that will do me when you've charged me more than double the agreed amount already! R939, instead of R419! BEYOND INCOMPETENT!

Good day
Please note that there is no Vodacom signal 📶 on the Britsberg tower at Senekal. It is a Vodacom tower on Britsberg, as confirmed by Vodacom. For the last ten years the signal is not user friendly.
This complain was being reported several times before. And no response from Vodacom. This is not acceptable.
Please see to this problem.
Kind regards

So I bought a 1 gig data deal at around 4 and I did things online that couldn't have possiblly chow that much data. But now less than 2 hours later, after watching a few YouTube videos I'm out of data?!?! Your data rates are ridiculous. Please lower them because they are crazy and unaffordable. I know it might seem like I don't know how data works and the sort but I do, I had used the same 1 gig deal and done a whole lot more but it lasted longer.PLEASE FIX YOUR [censored]

The manager of vodacom tubatse crossing mall is denying me my rights to get my money back, I had a phone on laybye last month and im unable to finish paying it so I went to cancel my laybye she told me that the process is long she wont do it for me.
More than that the stuff was rude about the whole issue one guy in particular even made fun about the fact that im unable to pay off my phone

I called to port my 3 numbers from Vodacom to Telkom and was immedaitely offered a deal from Vodacom for 230 minutes airtime per month and 5 gig data per month. However, when i received the quotation it state 10 gig once off data and not 5gig per month as discussed. I tried to call back and have the quotation cancelled as this was not what i agreed to., but was told they cant cancel the quotation.
The quotation number are
[protected],
[protected] and
[protected]

I found a contract deal that I really like on the vodacom app, when I tried to apply for it the app refused to go to the next step. I called vodacom customer care the very next morning who couldn't help me saying I should send a email to vadmin@likeminds.co.za and they will contact me. I sent 4 emails and called customer care again and they say wait for vadmin to contact me as no one else can give me answers...really do I have to wait for someone to read my email "that's IF they read it" why can't someone just be able to speak to when I call and get this resolved.

I was at your Secunda store today to cancel a phone contract and take out a new contract.

Now I have been declined due to poor misconduct, I need you to tell me what do you mean by this as my account has been paid every month on time.

The people employed by you is not able to tell me what do you mean by this. I have signed an fibre contract with you 2 months ago.

ryno82.[protected]@gmail.com

You have just lost a client

Good Day

The phone number to which this is in relation to is [protected].

I appreciated feedback on the following please.

I received a letter of demand in the post and the letter stated that we must contact Vodacom within 21 days of the date of the letter. Kindly note that when we received the letter it was way passed the date on the letter. We received the letter in the week of the 13th September and my wife send an email on the 16th September 2019 to the subcribercollections to arrange to pay the outstanding amount.

She received an email back to stating that the account was handover and when she contacted the legal department and wanted to pay the arrears she was told that the whole amount was due. She then arrange to pay R500 weekly, which we started to pay last week.

The fact that we received this letter so late meant that we could not respond within the said time frame. This is not acceptable as Vodacom must know that the postal services takes weeks.

We do not have a problem paying but I am not satisfied that it is at the legal department, that the contact number was cut off and that no one contacted me directly on my number.

In July we send an email to customercare@vodacom.co.za asking why the invoices came back as R0 and never received feedback from Vodacom customer care.

My daughter advised me that that the number does not work anymore, she contacted client services and they could not help her. Thus is unacceptable and I want someone urgently reply please.

Regards

Vodacom made appointment for 26/08/2019 they never came never phoned, called the call center no help promised to phone me at 3 to find out if installation has been done, they never phoned after the wife took leave specifically for the installation, called again spoke to supervisor as I was very angry by now. Was told they would phone for new appointment still no service.

I Have Received The Worst Service From Vodacom From The Beginning Of Signing Up. Incorrect Details On The System And Now The Billing Is An Issue. Last Month Called Customer Care And They Said First Month Discounted Now Call Again To Ask Whats Happening And When The Debit Order Is Going Off And They Say The Order Is Still Open When They Have Installed The Fibre! This Is Truly Incompetence From Vodacoms Side And they Dont Know What They Are Doing!

On friday the 20 September I was call by your sales
I was lied to by the sales person
I asked if I could change my expired contract to a data contact and she said no I must get a new contract
I went to a vodacom store and had the upgrade done there at a cost of 150 rand because I couldn't trust you sales people
I also felt like I was been bullied in this contract
I was also told that this contract was special just for very loyal customer but I know it for everyone
I it really irritating to be call 4 to 8 times a day
So now I have block the number missing out on a potential good deal
Regards Jacques Daniel [protected]

Good day
It is with pain that after having to be loyal to vodacom and this has to be the outcome. it is now about two years of being faithful to you and now you are failing to meet the expectations.
Please note that I have insured the phone with you sometime December 2017. However On Friday6 September 2019 in CBD Emalahleni, I was walking across from the Shopritecentre when an unidentified male came from behind me and distracted me with aplastic bag, by hitting my back with it. He suddenly ran away and dropped something.in reaction to this I quickly searched myself to find that two of my cellphonesgot stolen. Both of the phones were in my left side jacket pocket that wasclosed with a pocket zipper. I also realized that this unidentified man, whoran past me, was the person who stole my cellphones. The unidentified manstopped to pick up the cellphones he dropped, but could not pick up all thepieces, since the phones broke into pieces. He ran away and I could not keep upwith him and he got away. I went back to the scene where the man dropped thephones to find only my one cellphone sim card on the paving. The two cellphonesthat got stolen was a LGQ6 and an LG K10. 
when I claim I am told that I do not qualify, reason being that I have last used my phone in 2017 december (how possible is this cause I have  been using it) and that I have been using Galaxy which I bought last year 2018 with a different simcard ([protected]) and I started using it somewhere around the 6th.
If I lost my phone around that time then what could have stopped me from claiming and continue paying for the phone that it is no more really?
This is not not fair and I need my claim, please do something... the Lady told me about the system, yet Vodacom system known to have always given errors, I mean how possible is this. on this regards they can only trace the Q10 and the K10 can not be seen on the system, yet you still relie on your system?
I spoke to the lady and was on the call for more than an hour, hence while I was still waiting for the senior (escalating the matter) the end the line went off (it was cut off), I felt undermined, undervalued and very disrespected... 

ref of the call started at 09:43am - 60munites and 13 seconds by Venetia Lowe..
Waiting for a positive respond!

I have applied for an upgrade on one of contract with
Vodashop festival mall. Service was offered perfect with the lady called fikile.

Within 5 working days cellphone did cut the screen in half and never work. Due to I was on training I did not manage to hand the phone back to the store. However in did mention to fikile that the phone had problem and I will return it as soon as I am available.

On the 22/08/19 I went to the store to hand cellphone in
Upon my arrival I asked for fikile and she was not available. It took me 2 hours sitting waiting t be assisted and told that the person who will help miss still on lunch.
After 1hr45 one of the lady took my phone and say she will send it in for repairs.
Since that day till today I never hear anything from vodacom and the expecting same payment from me against the default phone.

I have being with vodacom since I started to use cellphone which is 13 years.

Now I don't want this phone and please assist because I cant take an secondhand/ repaired phone while I am paying for price of new. Also spent a month without an phone nor feedback from vodacom, but I must pay

I want to cancel this contract as I am not going to take this phone and I don't want anything to do with vodacom anymore.

Thanks

Please contact me at [protected]

Hi there. This Kananelo, loyal vodacom subscriber since 2009. I am truly sick and tired of having to loose money on a daily business because of your datd refill which I have never subscribed to in the first place. I have, on numerous occasions tried calling customer service and opting out of the subscription but nothing ever happens. And now you've basically taken down customer service. Please see to this. I want my money back

I purchased 2Gigs of data valid for 7 days and 1Gig of data valid for today. I checked my data about 10 minutes ago and I was on 2.6Gigs after downloading 1 movie of 400Mb. I just checked my data now after being on a call and I'm sitting on 1.8Gigs of data. Where in the world as my data gone to. This network is totally ridiculous. I'm so disappointed once again. This is completely unacceptable money for data does not grow on trees and Vodacom is already ridiculously expensive.

I have phoned ur call center and I have been to the vodacom store. My night time data is not working. It has taken all my day time data. Even though I made an effort to say up late at night to download videos. The call center doesn't know what's going on and the consultants in the store make me feel like a fool. I am at 12H34 and even though it says I have 30 gigs still no joy. I can not connect. I am very disappointed and I am not a confrontational person. Making this hugely uncomfortable. Can someone please help me fix this. Thank u for ur time. You do have record of the calls where I have repeatedly asked and what was said and the effort I have gone through to try and resolve this.

I was told that if I buy data before the expiry date of my last purchase it would all roll over. Data expiry date 20/09/19 and purchased 1gig today (19/09/19) and it shows 2 lots of data 1 still expiring 20/09/19!
Called customer care number 135 and as usual after waiting 15 minutes get a message to say all agents busy call again later.
Richard +27 [protected]

Hi, I after much frustration managed to get through to a call centre person, almost impossible to do so by the way.

I informed the agent that I was not receiving just for your town offers as I usually did on my cell number, but could do so if I changed Sims, no problem... Fairly easy request, courteous lady booked a ticket for me, then I waited and waited and waited and finally a response, and I lightly call it a response, from a person called FAIEK MOHAMED, who
obviously, was unable to even understand the question, as he implied it was due network availability etc.., so in plain English he was saying that the network was only available to everyone around me and my other number, but not to my primary number, I had to looking in the mirror and check if I looked like an imbecile because this faiek was treating me as such.. To add insult to injury, there I was left absolutely no way to continue my simple query. Awaiting a reply from someone who should deservedly be getting a salary from vodacom

I have called in countless times over the past few months because of no network coverage. Calls drop. Data is switched on but no Internet. Meetings missed and stranded in very uneasy situations. The solution is always to switch off the phone and reselect Vodacom as a Carrier and waste another 20min of my time and productive hours. I have reached my maximum capacity with this joke of a network.

my cell no [protected] and [protected] as your records will show, i have been your customer from the beginning, and have renewed my contract faithfully every two years, i renewed this contract because i had good service and no problems, but from around april or may this year, i have no reception in and around my shop, and yes both phones and yes i purchased a new phone just in case, now [protected] is used only for business, so i am losing customers daily due to no contact, i need to know what is the way forward as i am not prepared to keep a contract which is useless to me.

regards
A.QUAIOTTI