Vodacom
Reviews and Complaints

We are customers of vodacom for over 20 years n have over 5 contracts. 2 of our contracts were due for upgrade n we received numerous sms's yo come upgrade. When we did upgrade they charged us double for 3 months. Did not wabt to hear anything, said we signed so we liable. We were unable to pay and agreed on a payment plan but as usual vodacom are liars n unethical. We get blocked daily n they blame it on their systems. Going on now for over 6 months. We can't use our phones for at least 12 hours yet we not getting refunded. I'm sure it will cancel the arrears amount since it's 5 contracts n 2 data contracts.

I have cancelled my contracts with Vodacom. For 2 months now, after having cancelled my contract, they have still billed me. I have complained about it and was told it would be looked into. Then i receive a sms saying "Your query with ref...has been closed. I still don't have my money back though. or the perks of the contracts i was on. How am i supposed to get anywhere with these people when they give me numbers to phone to sort out the problem that just give me voice prompts that eventually hang up on me because there isn't an option for me to solve my problem?

I've been too loyal to Vodacom. I've had contracts with Vodacom only, I wanted to cancel my contract with Vodacom last month because my data and airtime would just disappear out of nowhere, but since you guys have a wonderful agent working for you guys (Jabulani), he convinced me not to cancel my contract and rather change my number to a data line instead of airtime.

Now here comes the problem, your Agent said to me that I can still recharge not a problem.. 31 Jul I had airtime and data but when I woke up 01Aug I didn't have any data or airtime which I had on 31 July, but I only had the data that Vodacom (20gig day&night)is now giving me..

I tweeted to your Vodacom twitter handle but I was requested to do things I've tried to do more than 10 times. But still with no luck. Guess that's what Yol are good at keeping your customers waiting. I then decided to call the help line spoke to a lady (Audrey), who as well at first had no clue what was happening on my account, until she put me on hold more than 4 times to figure out what's happening.

She then later told me I forfeited my airtime and data because I took the open line, which it's the first time I'm hearing about that. I then requested her to cancel this so called open line and cancel my contract with you guys..She then transferred me to another agent (Pearl)to help me with cancelling my contract. He told me it was done..

Pearl actually didn't cancel that contract, only found out on the 02 Aug when I spoke to one rude agent by the name of Vusi. I have never, never in my life received such a bf service from Vusi. He dsnt give you a chance to speak, he assumes things instead of asking for clarity. I'm just tired of you guys taking advantage of your loyal customer when it comes to data and airtime.. NO MATTER HOW MUCH I LOVE YOU GUYS I AM DONE WITH VODACOM. Please CANCEL MY CONTRACT
(Ref- 1-34388844075107) . When it'd done Please give me a quotation of how much I need to pay this phone off and WE GO OUR SEPARATE WAYS! Highly disappointed that your staff don't explain things properly to clients but you wana keep us.. I WILL APPRECIATE IT IF MY CONTRACT GETS CANCELLED as soon as possible .

On that note I'm still waiting for an email that I have requested from your supervisor Diseng from the upgrade department regarding the recording that I asked her to listen to when I called and spoke to Vusi, and give me feedback regarding that..
Thank you.

I applied for a sim swap ( Account transfer) from Lombard Tyres to JJ Jacobs and an upgrading on 26 July 2019 at Voda shop Key West Krugersdorp where I spoke to Mnr Moses.
This is now 2 August 2019 and for an unknown reason, Mr. Moses can't get approval for the transaction from Vodacom.
My tel no is [protected]
I went back to Key West Vodacom Shop on Saturday 3 Aug 19. Vodacom Requested three bank statements. I hande in as requested and indicated to Vodacom that I am an account holder for 20 years.
Mr. Moses explains he couldn't transfer and upgrade the manager at Vodacom must do so.
It is now ten days and the account is not transferred and I couldn't upgrade.

tel number [protected]

We have submitted cancellation requests for the above -
on 11 june 2019
we requested feedback - non received
debit order was not cancelled
the subscription amount was debited from bank account again
send several emails - no feedback received
service is not acceptable and immediate refund and proof of cancellation is requested
debit order must be cancelled immediately
if this is not resolved we will cancel all of our accounts with vodacom

Good day Vodacom,

Firstly I would like to tell you how bad your service is, because of you I will never take another cell phone contract ever again.

I got this contract with you and had issues from the start, I had issues loading a debit order and when I stopped paying then you handed me over and only after listing me was a debit order loaded.

I tried applying for a home loan in March and due to you guys listing me, I almost lost my house.

I then requested a settlement (attached) and paid the settlement amount the same day I received the settlement.

On the settlement letter I was advised to send an email to Retentions.Cancellations.C3D.PROD@vodacom.co.za to cancel my contract, which I did. Please see attached email sent and response received that my contract was cancelled.

I thereafter received calls from your collections department and over and over had to explain what happened to them. I was advised they can't assist me and and and….

This morning I get a letter of demand.

Now I have had just about enough of Vodacom and want this to be sorted out immediately.

Resolution:

• I expect this contract to be closed once and for all.
• I will not pay the R 155.56 as I have settled my account already and have proof thereof which I attached.
• I want my name to be cleared from the credit bureau immediately.
• If I further get effected by the lack of your employees interest in assisting a client, I will log an ombudsman complaint.
• I want my details to be removed from your system and never to get a call from VODACOM ever again. These calls include collections calls and promotion call.

I expect feedback within 24 hours.

If no feedback if received I will log an ombudsman complaint.

Regards

Patricia Olifant
Complaint Specialist
Collections Customer Management
Everyday Banking
T +[protected]

Absa, Auckland Park, 9 Lothbury Road, Auckland, Johannesburg, 2001, South Africa
www.absa.africa

NB: please note this correspondence is for internal use only."

Hi,

Hope you are doing better than I am.

I have a Top up contract with your company which Started in August 2015.

I did my first upgrade in June 2018 and had to pay an Admin Fee, even though I upgraded via the internet because according to your consultants I had a sim card only package. ( Please take note I took out a top up contract WITH A PHONE).

In June 2019 my upgrade came up again and I upgraded via the internet again to spare myself from the agony of having to deal with your consultants, But once again your company just keeps on improving in ways to amaze your clients with your very BAD service.

I received an sms stating the amount due on 31/07/2019. The amount was double the amount of my previous contract (which ends in August 2019) and more than the amount of my new contract.

I phoned customer care to find out how they got to that amount. The consultant explained to me that now I am paying for my old contract plus the rental amount for my new phone (yayyy me).

So you see the excellent way Vodacom has just screwed over one of their clients again...just listen to what a marvelous deal I am paying for now :
I get to pay my old contact with its phone (R 329-00) and then the fee for my new phone which is an extra (R 336.98) wich puts you on a total of R 666.98 and I get to pay it till the end of November 2019, but wait there is more...I also use to receive R 200.00 airtime with my old contract now I only get R 175-00.

My new Contract Is a top up 175 with a Samsung A70 for R485-00 p.m my old contract was a top up 230 with a Hawei P10lite for R 329-00 p.m and I upgraded online when I was prompt to do so guess so much changed in 4 years that you forgot to add the fine print on your website.

Please note that I will NEVER advice any one to get a contract from Vodacom.

A month after my upgrade I was sent a very confusing SMS with the amount due on my contract which are payable

I bought 2G data in the beginning of July 2019

Yesterday 31.07.2019 I got a SMS from VODACOM stating that I have less than 1015.MB remaining.

I did put my data off at about 16H15 yesterday (because I got WI-FI at home). and it stayed off for the whole night.

This morning 01.08.2019 at about 00H25 I got a SMS again stating that my data has run out.

I use about 1G data a month, now you want to tell me that I have used 1G for a few hours ? I need an explanation for this.

I tried phoning your CALL CENTRE with no luck there.

I'm thinking of cancelling all my contracts and my husband's with VODACOM. I can't keep on buying and the data just dissapears.

PLEASE SORT THIS OUT

My account was in arrears for a while and i made a large payment to settle everything. a day later they deducted that amount again leaving
my bank account in the minus. I phoned and sent in the proof of payments for a refund and they state i have to wait 7 days. I explained that i can NOT wait 7 days as i settle my account already and after i settled the account they deducted more money that i do not have and tell me i need to wait 7 days when i need the money urgently as i already paid them what i owe them.

When we miss a payment as customers, they charge us more and more until we pay. Should that not also be the case? They took money i don't have and i promise you they will not pay me a single sent more plus i have to wait over a week for money i don't owe them nor have in my account.

Vodacom is utter crap, this is my first contract that i have with any phone company and i have to deal with this crap. Not the first time i have issues with them taking more than they should without notice.

I called Vodacom Customer care last week (22-26 July 2019). I want to cancel my data contract without cost. I have poor or no reception at my house. I have therefore problems using the router provided by Vodacom. I spoke to 2 x operators last week. I explained the situation. Both of them confirmed the contract will be cancelled after consulting with their managers. I was told that the area I live in has a signal problem. They also confirmed Vodacom has plans to erect a new tower in the same area but nobody can tell me when it will be done since it requires approval from the municipality and owners of houses close to where the tower will be erected. I can therefore not use the product I am paying for. When I called one of the Vodacom shops this morning (29 July 2019) I was told my request was cancelled without any reason. The area I live in is Midlands Estate (Midstream code 1692). The data contract number is 0798842739. My e-mail address is [protected]@prepquip.com. My contact number is [protected].

Vodacom used to be the best network l have ever used. the quality of service has drawn to poor rating, I tried to check the cellphone deals from the online page, the online form requires me to fill in my details that's my Passport number, cell number, address etc which is fine . After a few hours of reviewing online deals l received a call from a consultant asking for my ID number then l mentioned that am using a passport and he said they cant help me unless l go to a vodacom shop for more help . I went to a vodacom shop trying to proceed with buying phones on contract there it goes showing that I have a Quotation pending online, why should it be pending if they said they cant help me due to the fact that am using a passport. the worst and disappointing part is that l cant cancel that online thing so as the vodcom team as well, its one system after all so why must l suffer to contact the helpline that is always saying high call volume every time l called. who on earth must cancel this online thing for me. am now forced to use other networks not of my interest because of one click that can easily be done. Hopefully Vodacom services can be improved back to its remarkable excellent and efficient state as it was back in the days. I would highly recommend to anyone around me even stand an argument of comparing vodacom services and other networks with my friends and family but am not sure anymore if is still the best.

[protected]@gmail.com
[protected]

for any support help responses if there will be any

Good day,

I have a MASSIVE problem with the fact that I get promotional calls from Vodacom once to three times daily.
I have asked Vodacom to stop phoning this number to offer new deals various times, we are not interested in anything at all and they just don't get the picture.
What does someone have to do to not be absolutely harassed by Vodacom?! Do we have to swear and make an absolute scene before you understand that we are not interested in any of your promotional offers?
This is ridiculous!

If we are interested, we will contact you.
Please can you explain this to your call centre personnel. PLEASE!

On the 24 July 2019 I bought a R5.00 just for your town data which gives a person (or supposed to) 150MB data and 30 minutes talk to any network for the day. When I received the data I only got 60 MB data and the 30 minutes, then showed I'd received 90MB but not the full 150 MB. I then spoke to customer service and asked them what's going on that I received less and they told me that I have apps in the background that's eating data, which I think is utter nonsense as I have downloaded data via the Vodacom app and no data goes off.
So that been said I once again buy another R5.00 just for your town data for 150 MB and 30 minutes for the day to any network, and you won't believe it, YES that's right it happened again. When I got the msg it told me I had received only 60 MB this time and that's it.
My question is what the hell is going. I have been a customer of Vodacom for years yet I get treated like this, data been taken and bad excuses as to why the data has just been used. I mean come on 90 MB gone just like that, no way.
Could someone please contact me on this number and sought this out. I don't want excuses I want results.
Regards
Shawne

Ref nr - 1/34114097415745 logged on 13/6/2019

This reference was to cancel a number that was put onto my account by VODACOM!

2 YEARS AGO! (please provide proof where I signed up for the contract with number 064 751 6542)

So yesterday when I called to follow-up why the number has not been removed from my account yet (I have been invoiced again) the operator, Sive, was clueless, after a call of 13 minutes I still don't know why the number has not been removed.

And to top it all, I receive an SMS to inform me that my email address has been changed! WHY!?

So please reply with answers...and I will be lodging a complaint at the FRAUD department regarding the placement of 064 751 6542 on my account without my signature...thanks to the bad service yesterday by Sive!

Hope to hear from somebody that actually cares about keeping me as a client!

Thank you
Penny
[protected]

It really confuses me in these economic times that service can be so poor, I Went to Menlyn Vodacom to contract a new mobile wifi device, fist off no stock, but I applied with the notion they can deliver, problem 2, my old contract was never closed properly, consultant contacts account who advises 2 hours to resolve, ridiculous but the consultant advises he will contact me once done, this never happens, next day I phone, new consultant advises 1st consultant only arrives at 11AM but she will assist, she advises the same, the account is still not closed properly and subsequently the cannot continue until this is resolve but she will contact me, she actually did only to advise this is still not resolved but she will follow up and contact me, sadly this has not happened yet. In my frustration I think lets do the online thing, maybe there is hope, applied online only to realize a manual process still need to happen getting a message someone will call me, I receive a call and the call is dropped receiving an sms that they tried to call me and will do so again later, the trend continues, no call received, absolutely brilliant service levels Vodacom, really WELL DONE. Note, your staff is your business and if they are not enabled on all levels, this is the result, I blame management, this is the tendencies I encounter daily and then business complain about economics, really!

Hi, My name is Janke and I really don't know what to do anymore and really I do hope you can help me .

I have called Vodacom endlessly to rectify this, even went into store to get this straight and they are still charging me for two contracts on my invoice after I even went into store and they told me that it will be fixed and that it is just a mistake . I upgraded online in the beginning of July . So basically I just wanted to upgrade online because then you are supposed to not pay admin fees. And they were the ones to inform me that it is time for an upgrade as per mail below .

But now I am being billed for two contracts and we are customers for more than 10 years with more than 6 contracts with Vodacom in our family and YET THIS HAS NEVER HEPPEND BEFORE and they also added on an upgrade admin fee which they were not supposed to do if you upgrade online. I am so upset because now I have to pay for two phones, what is the use of an upgrade then ! Also they are trying to cheat me into paying for this contract for another 26 months because on their system my next upgrade is now 01/08/2021!?! For a 24month contract that I took out in June 2019?! Does not make sense.

I also spoke to consultants on the phone a couple of times but I was told they cannot tell me how long this is going to take to fix, yet they are deducting money from my account with no consent what so ever and to me this is a fraud situation as no one told me about it nor explained . But surely it must be just a fix on the system that should be high priority and should have been done by now. I can't imagine I am the only one with this problem. I mean surely it is a big problem with respect to the consumer act if people are being double-billed and nothing is being done to rectify it.

Please can someone help as soon as possible as I never gave Vodacom any permission to do it nor has anyone called me to inform me ? I don't even think this is fair nor legal .

I am looking forward to hear from you.

Kind regards

Janke

The internet on my sim card is not working, I woke up and turned on my mobile data and nothing changed, I tried switching to another phone because I thought it was my phone with the problem. I even restarted my phone several times but still nothing changed. It has been more than two hours and I still ca not get access to the internet and I have purchased data bundles but I am unable to use them

Good day

I live in a small town in the Northern Cape, Komaggas and we have been experiencing signal and network problems for more than two years.

In previous years it was never a problem, but since more people joined the digital network we have terrible signal and network and can only connect properly at night around midnight.

I would appreciate it highly if you could address this matter.

I am not only speaking on behalf of myself but also on behalf of the other users who are highly frustrated with the current situation.

Area code: 8242

Thank you.
A.Magerman

This is the second time in a period of 20 days that I am having this depleting data issue with Vodacom.
I have a running contract which consists of 20GIGS anytime data and 20GIGS (12am-5am) data with Vodacom. Since having this contract, This is the first time that the data is depleted before the month has ended - I usually have some data carried over to the following month - this seems not to be the case anymore (Extremely odd) since I am not doing anything different or changed any data settings since having this "data-contract".
When I first escalated this issue, it was the 30 June 2019 where I had actually gone into a Vodacom shop (Blue Route Mall in CAPE TOWN) as I was in the mall and while sitting have breakfast (phone untouched), a whole 6GIGS had been depleted (SMS to confirm) which I showed to the Vodacom consultants assisting me. They had AGREED that there is some funny business as all the settings that would have potentially exhausted my data, were actually "disabled" on my phone. The Monday following, I received an SMS from Vodacom saying that I have in actual fact used all the data in question, that basically no funny business was going on and that as a "once-off gesture", they have credited my number with an extra 10GIGS on top of the 20GIGS that I got that day too (first day of the month). So to my absolute surprise this morning, just after 6am, I received an SMS from Vodacom to say ALL 30GIGS of my data has been depleted. I escalated the problem yet once again by calling "082155" (the data support line) and the lady on the other end escalated for me. I just a few minutes ago received a very familiar SMS from Vodacom saying that my query has been resolved and as a "once-off gesture" they have credited my number with 2GIGS! 2GIGS? That is not even close to the amount of data I should still be sitting with.
HELP PLEASE!

Ref: [protected]-5

I have received a letter of demand from Vodacom. My account and contract expired ages ago. This was taken out in 2014... Payments have been coming out of my account AFTER requesting a contract closure. I finally had to put a stop payment on that debit order...years later. Vodacom will not answer their phones. The customer care line is IMPOSSIBLE. I just spent an hour being sent from one person to another and then cut off. Nobody can say what I owe the money for. In fact Vodacom owes me for collecting money illegally after the contract was terminated. PLEASE HELP.