Vodacom
Reviews and Complaints

I noticed in the beginnig of this year that I am Paying R200 for a 5 gig data device i can't recall ordering, or receiving, neither have i ever used one single MB of it.

I went in to the vodastore where they told me it was for an ELITE mobile contract special of 2 years ago - whom of which I cant recall anything. I got in touch with Elite mobile after which they told me they went on a new system and cant retract old data at that stage.
Because I did not have the nerve or time to go into the matter further, I went to vodacom again and was told if I wanted to END and STOP paying for this contract I had to pay whatever was left on my contract - at that stage R900 plus minus - the contract would end July 2018.

in order to get vodacom out of my hair I paid the amount the very same day and send the proof to the persone helping me - thinking this would be the end of my headache - (this was in April). think again. I am still paying that amount.

again I went into the vodastroe in canal walk cape town and dealt with Umar, on 3 Aug. my ref was [protected]. He assured me they would refund me. Well, today the amount of R200 went off AGAIN. So please explain to me HOW do I get them to stop STEALING money from me? I have spoken in person to at least 7 people in the last months.

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I have an existing complaint because Vodacom messed my upgrade up completely and tried to charge me R3950 for a headset that was included in the deal, which promptly was unpaid from my account. I got an sms notification of the unpaid on the 8/8/2018 and promptly called at 08h10 in the morning, speaking first to Gugu, then to Porsha who assured me she would correct the error as well as refund my unpaid fee. On the 27th of August I received another SMS informing me my account was R4000 in arrears. Realizing my problem was never resolved I called again, angry and worried. I spoke to Matifadzo and was told that a team leader/supervisor would call me back. At 13h10 the call came through and I was put through to Lydia Mamodiha, whose service was absolutely shocking. Knowing this is an existing query/complaint she didn't peruse my query at all before commencing the call...she asked me security questions (they called ME!) which I answered until she asked me what my Vodacom account number is. I said I had no idea because I paid via debit order and didn't recall it off the top of my head and she replied "if you wont give me the information the I wont assist you" - I had already spoken to at least four other people and none of them asked me that or had a problem with all the other stuff I confirmed. She proceeded to antagonize me for the rest of the call and played a belittling power game bordering on a refusal to help me. I was told that the R4000 was a K invoice which is issued because I had a low credit score (I have been a Vodacom client all my adult life, never missed payments, have no clothing accounts)where the other staff confirmed there was an error with my upgrade. She then said it would take at least 14 working days to resolve even though it was an existing complaint and that I was kicked out of their debit order system and would just have to pay cash. Whenever I got upset she would interrupt me saying I was shouting, I couldn't finish talking half the time. This is not the service I expect from a supervisor, this was arrogant abuse and withholding assistance. If this is the caliber of the staff you employ in leadership roles then I am absolutely disgusted. If she was half as competent as she was arrogant, or even half as helpful I would have put up with her terrible attitude. How does someone like that attain a position where she is required to resolve problems of clients who are already unhappy because of existing issues? This was the most shocking, terrible service I have ever received.
Please go and listen to this call! Ref [protected]

I cancelled my children's accounts (two accounts) on 23 Nov 2017, paying the early cancellation fee and sent through proof of payments as well as signed early cancellation documentation to Vodacom.
Since 23 Nov 2017 I have emailed and even called from abroad where I live and have received many reference numbers but no one has contacted me from Vodacom and even after my pricey phone calls (39 minutes via my mobile phone from New Zealand) Vodacom continue to bill me over a thousand a month.
I am at my wits end and need to understand why Vodacom has not followed the process as I have done so and cancelled the two accounts. I cannot call Vodacom again as this is costing me thousands. I would need to be reimbursed since 23 Nov 2017. Please confirm what the hold up is and why I am still being debited? I cannot continue paying Vodacom every month for absolutely no service. I need to please speak to someone.

ihave this problem a week now. i was helped but they said it will take up to 7 days before solved which is still not solved, i am paying for a service that i dont have. yes i was credited with extra data but how can i use it if my internet is not working. i am losing money because of my internet thats off. i was contacted by a man who said he will refer the problem to profike and nobody called me to rectify the problem from your side. it was also said its because we upgraded in april and that is why my internet is off, i can believe that. i cant even go online to bank i had to hotspot a friend yesterday to have internet. i am losing my cool because of this this is bad service.

I bought a contract phone in fishoek cape town vodacom shop. There was a breakin at my house they stole my other phone with vodacom simcard . I went to the shop to get a new simcard they told me im on arrears because they couldn't get the fund on the 31st they only got the money on the 1st so i must pay R450 for that. What the hell is that. Is that how you treat customers robbing them their hard earned cash. You not different to scammers if you do tht. My number is [protected], my email address is [protected]@gmail.com

My number is [protected] and id number [protected]. Name bpm kgwele. I am disappointed in vodacom. I have already cancelled one contract and I will cancel this one when it expires.
I have never defaulted on my account! Vodacom has always deducted from my account but last month "due to system errors" I was told by the call centre agent two days ago "we didnt deduct". How is your uselessness my business?! My bank account has never failed tp have money for you to collect but you have the decency to block my airtime and data. Now my data, airtime, wifi contract (the second contract) has been switched off for a week now.
I called the call centre two days ago and she advised that my calls will be activated with 4 hours, and its almost 48 hours now! Useless!

Please rectify your mess and activate my data, my contract airtime and contract wifi.
I cannot believe the in competance of this company. Waste of time!

hi, my younger sister bought a laptop LONOV mix 320 more than 4 weeks ago at Maponya Mall vodacom shop and she was assisted by Mpho.
she was told that they will contact her once the laptop is available - to date no one has contacted instead she's the one making follow ups without any satisfactory feedback.
today the 23rd I'm calling as she asked me to follow up for her because she can't always go to the mall or call because of its costly. when i called and spoke to Mpho wanting to know whether the laptop is available or not. he said he cant disclose that since i'm not the account holder. i later phoned wanting to speak to the manager ans was told she / his busy. i asked to be kept on hold and few seconds later the call was dropped.

this is pathetic service at its best, please can you intervene as my sister needs the laptop urgently for school and no satisfactory feedback is received from Maponya Mall Vodacom

I have a contract with Vodacom for +- 10 years and previous to my recent upgrade, I had an iPhone contract, this came with a data charge special for 3 months at R218.oo per month for 1gb, it was meant to fall away after the 3 months promotion but was charged to me up until July 2018. I have many times contacted Vodacom and went in to the store to rectify the problem, I have spoken to Supervisors and no such luck in refunding me my money which amounts in the thousands. It was confirmed in January by a Vodacom Solutions employee that in the range of R5000 was to be refunded to me and was out of his budget to authorise, I have been ever since calling and emailing for the problem to be rectified and refunded. Vodacom has given me reference numbers and also sent more notifications that my query was resolved. They have refunded me R1000.00 but that is not the entire amount that needs to be refunded. I have had no joy from calling or emailing Vodacom and have lost faith in their services and would be my last contract term with them.

Over 10 years ago we were able to Skype with full video from our office/home in Rynfield Agricultural Holdings, Benoni.
However the signal strength in our area has progressively deteriorated to the extent where we can no longer even receive or make voice calls normally.
As we have been without Telkom landlines since approx Sept 2010 (when replacement of stolen cables ceased) cellphones are our only option.
Typically our phones show 1 bar or no signal at all. However after trying to make a call (which fails the first time) the signal suddenly improves (most times - not always). A second or third attempt is then usually successful. However, quality remains poor and calls are frequently cut. Similar things happen with incoming calls. Few callers can reach us. Our phones ring, but when we answer there is no connection. Multiple call attempts are required. Often when this happens we receive a "network unavailable" message. The phones are then kicked off the network and have to be restarted in order to reconnect. This is impossible to live with under normal circumstances and frightening in an emergency. Needless to say anything containing video or pics (eg WhatsApp) is almost impossible. We are approx 1 km from Linmed Hospital. So not exactly in "the sticks".
We have been Vodacom clients since the inception of cellphones in South Africa and pay a fortune for a premium service from the biggest networks - and in the economic heartland of SA - i.e. GAUTENG.
Why do we not receive the service we pay for? We are repeatedly told how much "better and faster" it is now. This is nothing short of a blatant lie.

Account number : i1035697 is prescribed debt and needs to be removed from mrs mm terblanche name.
This prescribed years ago and is prescribed debt. Please remove from the credit bureau or you will leave us no choice but to report this to the ncr.
Please also let me know what is being done.
Mrs mm terblanche is also now retired. And this is not right to have her listed as no judgement has been passed.
This is also more than 3yrs. This is prescribed debt.

Good day

I have applied for the Samsung Galaxy J8 on the 10 August 2018 and got it after a week as the shop did not have it in stock where I had to call them to hear if the phone has arrived yet or not. The sales lady "Ivangelique" said she will give me a call about the 32 GB memory card that I am still waiting for as it comes with the phone as advertised on the back of the new deals booklet. After a week and I am still waiting for it and every time that I go to the Shop she keeps on telling me that she is still waiting to hear from Head Office about it.

Can someone please assist in this manner as Customer Care said I need to speak to "Ivangelique" as she is the one that helped me.

Regards
Morne
[protected]

I changed banking details, called the call center twice to change my account details and in all instances I asked them to deduct the money but nothing has been done after a month and now my phone is blocked.
I need to make calls .

Vodacom call center is becoming a joke, if there's challengs on technicalities I'm supposed to be notified.
Please fix this and this must not happen again.
Lastly I can't pay for reconnection fee as I was never at fault.

+[protected]

I have upgraded my cellphone and received my IPhone 6S and while under contract, the phone died. Only to find out that Iphones only have 1 year warranty (which was never told to me) and I have 9 months to pay off this contract with no phone...which I am paying for

I sent it to IPhone doctor only to tell me that it would cost me R5500, 00 to fix the phone but I have to still pay it every month and it is a defect from IPhone and no one wants to help me here.

i have been recieving the worst kind of service from the staff at this shop.

i had signed a form to take out phone insurance to only find out it was not processed and my phone is not insured.

micheala one of the staff tells me she doesnt know what to do and and completely ignores me and goes off to stand by the door where she laughs away with her colleague samantha..

if this is not sorted i will cancel my contract with you guys and if you try to black list me because of your mistakes we can take this to court i have all my relevant doc and phone call recordings. i regret ever taking up anything with vodacom. i am disgusted by the service i have received from the staff at the shop.

I have had many issues and have asked for callback on numerous occasions, and not even once has anyone called back regarding any issues I have. Does Vodacom's service department even exist on their website?
Poor service and no support. There is no way to contact Vodacom directly without going in to a branch. How are we supposed to sort out issues when Vodacom doesn't do anything they say they will on their site. We can't all make time to go into a branch for every little thing we need help with.

I did an Upgrade on Sunday the 12th of August, on Tuesday i called to confirm i was then told there is no upgrade done on my number i was told i didn't qualify and i should go to the store. I called again cause i couldn't believe what i just heard only to be told something else again the gentleman told me an upgrade was done to a package i never agreed on and no device. He then canceled that incorrect plan and did the upgrade afresh i was told i would be called, there has been no calls since and when i call in they said i have been called on numbers i have no knowledge of but i am not being called in my current normal number, please assist i have been on Vodacom for 6 years and this service is unacceptable.

Good Day
I was at vodacom Vanderbijlpark on wednesday to do an upgrade, i took the 2 for 1 deal on the Samsung J5 prime, just to find out they do not have any stock available. thursday morning they phoned and said that it is on back order as the demand was to much. Saturday i phoned and the lady said that they received a mail on wednesday that those phones was discontinued. How come they never let me know about it. Today i phoned them and said i want to change the phones to different phones. i decided that i want to take the deal for the LG V30+ with the LG Stylus 3, the lady says she has to order the stock as they dont keep them in store. this is [censored]. why advertise something when you dont have the stock for it...
I would like to get something that htey have in stock for the same deal that i originaly want. i dont want the J5 anymore as i researched that it is a problem phone. if possible i would like the Huawei P8 lite 2017 for the 2 for 1 deal. they can contact me on [protected] or on land line [protected]

I have still such an extremely awful experience with Vodacom! Since i bought the LG Q6 in Oct lat year i had a broken phone. No positive results up to now. I had so much stress with vodacom i was admitted into hospital for 2 days. The wifi modem also is not working. I am paying every month since Feb for service i dont receive at all. What am i paying for? What about my broken phone? Rudzani at least try to help me. All the others is outright rude and make as if i am the problem. But it is Vodacom who are not able at all to deliver on their so called promises. I am posting on fb brought band and gumtree abd all over including hello peter what a terrible service provider Vodacom became. I am utterly disgusted

Why are Vodacom staff so unfriendly? When one walks into a Vodashop one would think that someone had died. No friendly greating, no can I help you, just blank stares.
I have complained about the same problem at least 4 times. Every month I have the same problem. The problem is that they use my newest data before my old data is used up. At the moment my September data is being used before my August data is finished.

1)Company requested change of ownership to personal account of employee
2)Vodacom(Nonhlanhla V) confirmed that number will change to prepaid on 1 Aug.
3)Instead number disconnected on 1 Aug to date; a business number!
4)Numerous emails, telephone conversations, misinformation, misdirection, including to buy sim new contract sim card(Thabisile) etc. have yielded no solution
5)Global company business impacted, business cards contain number.
6) Two sim cards bought, one contract sim card and a prepaid sim card, but I need the number restored.
7) Email copies available,