Vons review: Pharmacy - medication pick up - pharmacy denying my medical coverage

Hello,

I regularly go to the Vons pharmacy at 7895 Highland Village Place, San Diego, CA 92129.

Few times during this year, this pharmacy stated that they are not seeing any medical coverage for me in spite of me giving my insurance id to them.

I called my pharmacy benefits company and my health plan few times when they stated I am active.

Upon talking to the pharmacy benefits company, I understood that the Vons pharmacy was putting in the dependent code 01 along with my insurance id and that is why they submissions did not go through.

For example, on January 19th evening around 5 pm, I went to vons pharmacy to pick up medication for my dependent and the pharmacist, an Asian american lady stated that I don't have coverage. When I called my pharmacy benefits on Monday, January 22nd morning, they stated that I have active coverage. The pharmacy benefits company also said they did not see a claim submitted by Vons on January 19th.

I called Vons pharmacy again on January 22nd and asked the young man who attended the call, to try to run my son's prescription through insurance and he did it right away without a problem.

Basically, the people who work at this location are not careful and not courteous to customers.

Another time, I called them to fill in an Epipen prescription that was sent by my son's doctor around 11 am. The young man at the pharmacy told me to come after 2 pm.

At 4 pm, I got a call stating "they do not have epipen". This is another instance where a patient is having difficulty due to their negligence