Walmart
Reviews and Complaints

Please provide me a resolution to my below complaint that occurred on 11/11/2017:

You've got to be kidding! My husband and I placed 7 items on the belt of a 20 items or less checkout express lane yesterday, a usually busy Saturday. We were behind a lady who was checking out and one young man behind us with 1 item. As soon as the lady swiped her credit card she was approached by the clerk about a promotion the store was offering of a $25.00 savings to customers spending $75.00 or more and that she qualified. Of course, she was all in. So, the clerk proceeded to process her application via credit card scanner. After the clerk attempted to process the task it was obvious that she lacked any knowledge of this procedure so she summoned a supervisor over for help. And the supervisor had difficulty completing the task and I made it clear to her that this was ridiculous and poor customer service. Her response was that they serve all their customers. Well, what about all of us customers behind who have waited over 15 minutes? She had no comment until after checking me out when she apologized as she handed me my receipt. I was tempted and regret not leaving our goods on the belt and walking away. We are unhappy customers to have experienced this at the checkout especially an EXPRESS lane. This promotion needs to be accomplished in an appropriate manner to better serve all your customers. Your help is greatly appreciated. We have gone to the store manager with a couple of complaints in the past dozen years but this one qualifies corporate attention.
Anita & Ken

I put a bunch of crap in my cart and then when i was about to check out i couldnt find any promo codes and when i went off the site and back on all my crap was gone and i had a lot of stuff in my cart so thx a lot im really stressed and mad now i dont even know if i want to order from you now and your site is so glitchy and sracthy so fix that this happened november of the seventeenth of twothousandseventeen. I would like to get some percent off my purchase because now i have to find all of the items in my cart and it will take a long time for me to do so.

Overnight shift was completely terminated, had 15 of our overnight employees lose their scheduled shifts and their .50 overnight differential pay. Then had a daytime cashier get scammed out of 9000$ so therefore the entire store lost their quarterly bonus. I had two managers pull me aside and berate and belittle me on how poorly I was performing at a job I just took a pay cut to no longer do. Audio file attached https://www.youtube.com/watch?v=Pe3o_zjZZfs&t=608s

My son and I went to purchase beta food at the 62269 Walmart and found abused, neglected beta fish- two dead, one completely disintegrated and my son was traumatized. I bought a beta water myself to fill up their cups since they had one inch of water in them. All the fish were on their deathbeds- fin rot, no color, torn fins- it was terrible. I don't think they've been looked after in at least a week. It's like they are placed on the rack and left to die. I'm so upset. It's wrong- why sell them if you can't care for them?! I called walmart corporate because the customer service manager could care less. Is there anything else I can do? You can do?

Just watched a Video from a gentalman out in the back of your Wal-Mart store in Sabina Ohio and he showed Video of about 50 more or a little less full of food products that were being thrown away and that were not expired as of the time he did the filming, he talked to a manager, they told him that it was all going in the garbage, what is wrong with you people, the good was still good, baskets of canned ham not expired until 2020, baskets of milk, cheese, and lots of other grocerys, why not don't to homeless shelters, the jail or some other kind of charity you can take a tax right off, something, just don't let it go to waste. Please.

11/07/2017
Ref # [protected]
I went to walmart to cash a check written from a loan company Republic Finance and the check bank was Wells Fargo and the check was declined. Certegy sent me a letter letting me know that everything was taken care of and I can continue cashing check well this was last year I receive the letter now today I go to cash a check it's the same problem. The check was for $1500.00

I ordered merchandise from Walmart and am now experiencing the 'Tail Wagging The Dog' to the extreme!

I was informed that my package would be delivered yesterday and waited around for most of the day (could have been working on my handicap!) Sun came up, sun went down, no package!

Checked tracking and low and behold my package had been delivered, I took several more looks around outside and no dice. Checked on the tracking again and this time it states ‘pick up available' I didn't drink a drop yesterday, I might be on vacation but not a drop, but that's what it said. So I call them up and they say that the system has had a 'melt down'! Walmart had to reorder all of the products, assure me they will now send through UDS and my item will be delivered by FedEx.

Note to self = next time, drive to Walmart, collect items, go play golf!

I have money my sister sent $500.00 but I was told because it was in Kathy Wulf not Mary Katherine Wulf's name it could not be given to me so I showed that mean man my receipt that my sister sent me in my phone but said no. Sad thing is he could have verified the receipt but instead he had to try and humiliate me and he then asked some women and was so worried about being right that he didn't care about the human he was degrading.
I want my money. I know you have policy's but let's just think a bit
I had a copy of the receipt
My drivers license reads Mary Katherine Wulf
My sister put it in Kathy Wulf which has been around before me as being called Kathy for Katherine
That man was rude and made a point of disgracing me in front of people
I have received money from my sister before and received my money
Shame on your company here in Sulphur Springs Tx
Also if you would like a copy of my receipt I will be happy to send it to you
Thank You

I have been buying L'Oreal products for many years. Although they are more expensive than other similar products, I am usually satisfied with the result. The last 2 times that I have purchased L'Oreal products at Walmart, Juliette Blvd Naples FL, they were very dry and unusable. I think it would be a wise idea to have a representative check the dates on the makeup.
Thank you,
Beverly Merchant

I have been dealing with Walmart Financial in regards to some charges that I did not make on my credit card and this has been going on for over 6 weeks and I have spent hours on the phone with a run around and transfer over transfer with no help and support. I even escalated to a manager. False promises and no action taken. I asked for the CEO and they refused to give it to me. I asked for managers and they refuse to assist me.
Absolutely unacceptable. I will take this to the courts so this is my last attempt to rectify this with someone who is in authority.
My phone number is [protected]
I have never experienced such horrific unprofessional service in my life. For such a large co-operation the service is unacceptable.

i bought 2 sets of better home and garden 2 inch faux wood blinds size 30x64 at Walmart. When I opened to Haney, the brackets were missing. I went back to Walmart and they gave me a box of brackets out of another box because there wasn't any left in stock of that size. When I open those, they had been replaced with some old brackets from some other kind of blinds so I went back to Walmart and there wasn't anything they could do because there wasn't any blinds left. The customer service rep didn't have any solutions for me . The blinds are of no use if I don't have brackets to hang. They also don't sell any brackets without blinds. What do I need to do to get some brackets for the blinds I purchased at Walmart?

I went to Eastland, Texas Wal Mart on Tuesday, October 26, 2017, to buy a rotisserie chicken. The chicken container says on it that the contents were hot but when I went to pick the container up by the handle, the handle part broke loose from the rest of the container and hot liquid spilled out on my hand causing my hand to sting and burn and the chicken ended up in the floor by a cashier along with a lot of the hot, greasy liquid from the container.
After I got home, I noticed the new pair of boots I had on also had greasy spots that had splattered on them.
The manager took down my name and phone number and said he would be calling to check on me and that is when I was going to tell him about the grease on my new pair of boots but as of today's date, (October 28th), I have not received a call from anyone.
Not only should the consumer be warned that the liquid is hot, but also that the container is flimsy and that the handle will break off.
I think you should be responsible for the burn I received as well as for my boots being damaged by the greasy liquid.
Katherine M. Watson

In September 2016 my husband went in for a eye exam at Central Wal-Mart because he needed new glasses and contacts. We have used Amy before and had no problems. First the eye exam was very quick didn't take long at all which was very odd. We took the prescription to Sams in Easley because they had the frames he wanted. We ordered the glasses when my husband got them back he could not see hardly at all so they checked them and told us they were what the prescription said. They advised us to go back to Central Wal-Mart and let them redo his exam so we had to pay a 2nd copay and do another exam which this time took longer but you could tell they were aggravated but it wasn't our fought. Come to find out the prescription was wrong so Sams sent the glasses back to get them fixed. By this time we was very upset with the glasses not at Sams they went far and beyond what they needed to do to try to help. The glasses still wasn't right but we new if we went back to Central to Amy it wasn't going to get any different. We pd out of pocket close to $300.00 after insurance and he may have wore them 14 times in a year because they still wasn't right. Yesterday my husband had a eye exam done at Sams in Easley and he was explaining to the Dr about his glasses and she said I see why you cant see the glasses are way to strong. The prescription is wrong in his glasses. So we paid for something that was not right because of issues done at Central Wal-Mart. So now we are have to pay $245.00 to get the lens fixed to the right strength. IF his eyes were worse I wouldn't have thought any more about it but he eyes are better than what they told him a year ago. We all know that eyes gets worse with age not better. I hate to write this complaint but it really upsets me to know now we have to repay for something that was wrong to start with. He wanted the glasses for back up and to give his eyes a rest from his contacts but that didn't happen. We will never use Wal-Mart in Central again. Your eyes are very important that we take care of them. Very upset that we wasted money and now for him to wear them we have got to spend more. His name is Donald Boothe Jr

Getting thru 2 customer service after card is cancelled after being fraudulently used to tell them your new card hasn't arrived!My friend/roommate of many yrs.occasionally used after giving me the money 2 load it but, this time she used w/o my acknowledgment leaving me something she ordered from CHINA! What am I supposed 2 do, pay more for shipping back than the bogus products are worth?! PLEASE HELP😞

Me and my son went to Wal-Mart at kernan blvd s 32246 and because it's we just need small items n convenience to us we went there n shopping even though I'm a costco card member. Okay so we were at laundry soap ilse and we saw a laundry soap it says by 2 get one free. We asked the stock person she said no knowledge about it asked the front cashier. So we done and went to cashier and pay our groceries and asked the cashier about it she said she doesn't know and call someone and assistance came and look like she doesn't either because of her action but she told the cashier to run it amd voide one but the assistance ended up doing it while she was looking at the coupon i was gonna something but she said oh honey i know how to read and I'm reading right now. I talk to one of the supervisor and agree that her sction is not rigth. I will go back to involve manager because they're not available and i need to home and cook for my family..My contact #[protected] and My name is Maryann Jaramillo..

You have replace wonderful take and bake pizza and will. Loose thousands of customers with this crappy new pizza you have now.
It is greasy and Gunky and does not taste like pizza.
It's horrible. Try one and you will see. Nobody will buy this stuff once they
Try it.
All my friends will stop buying this dellie take and bake pizza.
Go back to the delicious one you had before.
I think people will actually get sick from this new stuff.
I threw the two I bought in the garbage.

Today called walmart to check on a price and availability of a tire due to mine being completely flat. I was told they were in stock so I very carefully made my way to Walmart only to discover that this particular size wasn't available. I explained I had just called and they verified the tire was in stock. The guy asked around to see who took my call and nobody admitted to it. I showed him the phone call on my phone and he acted like I was stupid and was lying. The tire size was 205/65/16. I ended up having to call a local tire shop to go to Walmart and change my tire out. The guy at Walmart acted like I was an inconvenience. As I was waiting on the local tire shop to bring my tire back, a walmart employer approached my car and attempted to mess with my tire. I asked what he was doing and he stated they forgot to return someone's tire lock key and was seeking someone it may belong to. I feel sorry for whomever it belongs to because without that key, that tire can't be removed in the future.

To whom it may concern:
On September 20, 2017 I placed a order on your website for a crib. #[protected] Yes it was a good deal. I figured maybe you were clearance the cribs out . Guess what the day came for the crib to be delivered and it never came so I contacted customer service they told me that I received a email stating the order was cancelled however I have looked on email in spam ect… and can’t find one. So my order was cancelled and I kept waiting for the crib to show up finally I looked it to it and they said it was a problem with pricing. So they just canceled the order.
I am part owner in a store and we have a online presence also and guess what if it is on our website that is the price that they pay. Then we go and fix the price. So I am just wondering why if someone goes into your store and it is marked wrong you give them that price but on the online no way! I don’t think it was fair for you to cancel the order. I asked if I could then get a discount because I still need the crib and the lady said yes when you check out you will get a 10% discount well that didn’t work. I am beyond frustrated with your system. After I talked to customer service the first time they promised with in 48 hours I would hear from someone. Well that never happened so I contacted you back. I have spent a lot of money over the years with your company. I just really don’t care if I step foot in your store again or do any online. I really thought about trading over from Amazon but I think I will stay where I am. I think it is called false advertisement .

Thank You
Cindy Kunz

I just went to the neighborhood walmart and purchased 2 bags of the 100 piece bags. I opened 1 of the bags and immediately noticed 2 empty wrappers. So I decided to empty the whole bag into a bowl and count how many pieces were in the bag and to also find the 2 missing unwrapped pieces of candy. I counted all of the pieces and there was only 95 pieces of candy in the bag(not including the 2 wrappers that the candy was missing from which neither pieces of candy were even in the bag). I mean seriously, 15 pieces of candy missing from an unopened bag. This is ridiculous.