Walmart
Reviews and Complaints

In September 2016 my husband went in for a eye exam at Central Wal-Mart because he needed new glasses and contacts. We have used Amy before and had no problems. First the eye exam was very quick didn't take long at all which was very odd. We took the prescription to Sams in Easley because they had the frames he wanted. We ordered the glasses when my husband got them back he could not see hardly at all so they checked them and told us they were what the prescription said. They advised us to go back to Central Wal-Mart and let them redo his exam so we had to pay a 2nd copay and do another exam which this time took longer but you could tell they were aggravated but it wasn't our fought. Come to find out the prescription was wrong so Sams sent the glasses back to get them fixed. By this time we was very upset with the glasses not at Sams they went far and beyond what they needed to do to try to help. The glasses still wasn't right but we new if we went back to Central to Amy it wasn't going to get any different. We pd out of pocket close to $300.00 after insurance and he may have wore them 14 times in a year because they still wasn't right. Yesterday my husband had a eye exam done at Sams in Easley and he was explaining to the Dr about his glasses and she said I see why you cant see the glasses are way to strong. The prescription is wrong in his glasses. So we paid for something that was not right because of issues done at Central Wal-Mart. So now we are have to pay $245.00 to get the lens fixed to the right strength. IF his eyes were worse I wouldn't have thought any more about it but he eyes are better than what they told him a year ago. We all know that eyes gets worse with age not better. I hate to write this complaint but it really upsets me to know now we have to repay for something that was wrong to start with. He wanted the glasses for back up and to give his eyes a rest from his contacts but that didn't happen. We will never use Wal-Mart in Central again. Your eyes are very important that we take care of them. Very upset that we wasted money and now for him to wear them we have got to spend more. His name is Donald Boothe Jr

Getting thru 2 customer service after card is cancelled after being fraudulently used to tell them your new card hasn't arrived!My friend/roommate of many yrs.occasionally used after giving me the money 2 load it but, this time she used w/o my acknowledgment leaving me something she ordered from CHINA! What am I supposed 2 do, pay more for shipping back than the bogus products are worth?! PLEASE HELP😞

Me and my son went to Wal-Mart at kernan blvd s 32246 and because it's we just need small items n convenience to us we went there n shopping even though I'm a costco card member. Okay so we were at laundry soap ilse and we saw a laundry soap it says by 2 get one free. We asked the stock person she said no knowledge about it asked the front cashier. So we done and went to cashier and pay our groceries and asked the cashier about it she said she doesn't know and call someone and assistance came and look like she doesn't either because of her action but she told the cashier to run it amd voide one but the assistance ended up doing it while she was looking at the coupon i was gonna something but she said oh honey i know how to read and I'm reading right now. I talk to one of the supervisor and agree that her sction is not rigth. I will go back to involve manager because they're not available and i need to home and cook for my family..My contact #[protected] and My name is Maryann Jaramillo..

You have replace wonderful take and bake pizza and will. Loose thousands of customers with this crappy new pizza you have now.
It is greasy and Gunky and does not taste like pizza.
It's horrible. Try one and you will see. Nobody will buy this stuff once they
Try it.
All my friends will stop buying this dellie take and bake pizza.
Go back to the delicious one you had before.
I think people will actually get sick from this new stuff.
I threw the two I bought in the garbage.

Today called walmart to check on a price and availability of a tire due to mine being completely flat. I was told they were in stock so I very carefully made my way to Walmart only to discover that this particular size wasn't available. I explained I had just called and they verified the tire was in stock. The guy asked around to see who took my call and nobody admitted to it. I showed him the phone call on my phone and he acted like I was stupid and was lying. The tire size was 205/65/16. I ended up having to call a local tire shop to go to Walmart and change my tire out. The guy at Walmart acted like I was an inconvenience. As I was waiting on the local tire shop to bring my tire back, a walmart employer approached my car and attempted to mess with my tire. I asked what he was doing and he stated they forgot to return someone's tire lock key and was seeking someone it may belong to. I feel sorry for whomever it belongs to because without that key, that tire can't be removed in the future.

To whom it may concern:
On September 20, 2017 I placed a order on your website for a crib. #[protected] Yes it was a good deal. I figured maybe you were clearance the cribs out . Guess what the day came for the crib to be delivered and it never came so I contacted customer service they told me that I received a email stating the order was cancelled however I have looked on email in spam ect… and can’t find one. So my order was cancelled and I kept waiting for the crib to show up finally I looked it to it and they said it was a problem with pricing. So they just canceled the order.
I am part owner in a store and we have a online presence also and guess what if it is on our website that is the price that they pay. Then we go and fix the price. So I am just wondering why if someone goes into your store and it is marked wrong you give them that price but on the online no way! I don’t think it was fair for you to cancel the order. I asked if I could then get a discount because I still need the crib and the lady said yes when you check out you will get a 10% discount well that didn’t work. I am beyond frustrated with your system. After I talked to customer service the first time they promised with in 48 hours I would hear from someone. Well that never happened so I contacted you back. I have spent a lot of money over the years with your company. I just really don’t care if I step foot in your store again or do any online. I really thought about trading over from Amazon but I think I will stay where I am. I think it is called false advertisement .

Thank You
Cindy Kunz

I just went to the neighborhood walmart and purchased 2 bags of the 100 piece bags. I opened 1 of the bags and immediately noticed 2 empty wrappers. So I decided to empty the whole bag into a bowl and count how many pieces were in the bag and to also find the 2 missing unwrapped pieces of candy. I counted all of the pieces and there was only 95 pieces of candy in the bag(not including the 2 wrappers that the candy was missing from which neither pieces of candy were even in the bag). I mean seriously, 15 pieces of candy missing from an unopened bag. This is ridiculous.

Green dot in their infinite wisdom has changed the rules on using a temporary card...you can no longer use a temp card for anything other than face to face transactions...as the rep told me...why does anyone need a card for face to face transactions...and the kicker, they dont let anyone know about it until after you buy it.

There is nothing on their website or their packaging, they just let you buy a card and dont tell you you cant use it but face to face. If you can only use for face to face, they shouldnt take a monthly fee.

DO NOT USE A GREEN DOT MONEY CARDS.

I have filed complaint with the state attorney generals office and with the bbb...i hope everyone will do the same.

Green dot is a horrible company

I keep getting this page pop up on my tablet from Walmart for a gift card, your supposed to do this survey for $1000. I'm in the middle of something and this page pops up and the only way to get rid of it is to shut down what I'm working on. And then back track to what I was doing. And then it will pop back up again. It will do this over and over again. How do I stop this from happening? I eBay and this is costing me income. Thank you. Dana

Hi.
On 8/31/17 I went to Wal-Mart store in Landover hill and make a payment to my mortgage company Nationstar(Mr. Cooper) at 1:14pm. Amount of payment for the mortgage company was $1707.24 and a fee of $17.99 for a total of $1725.23. $1495.73 was from my debit card and $230 cash. Reference number was [protected]. At the time of making this payment there was a system down in the store, and they cannot print me a receipt for the transaction and they asked me to come back the nest day or wait and see if the system will come up again. I decided to leave the store and promised to pick up my receipt the next day. On my way home, I received a notification from my mobile phone banking indicating that $1495.73 has been refunded to my account from wal-mart . At this point I realized that the mortgage payment did not went through, probably because the system was down. The next day or two I went to Wal-Mart money gram section and let them know that my mortgage payment did not go through because I received a refund of $1495.23 in to my account and I am demanding the part cash payment of $230.00I made for the transition. Wal- Mart called Money gram 1 800 number and they were told that my $230 will be available in 10 days. On 9/15/17 I called Money gram 1 800 number my self, and an associate gave me this reference number [protected] and request that I go back to Wal- mate for my refund of $230.00. When I went to wal- mart, a cashier called money gram 1 800 number and an associate for money gram gave her another set of reference numbers, which are [protected], [protected] and [protected]. Surprisingly, I received a total amount of $1707.24 from the cashier for the indicated 3 reference numbers.

I came home, and I called Money gram and try to explained to an associate that this amount of $1707.24 I just received from Wal- mart is a transaction
I made for the second time for my mortgage payment to Nationstar(Mr. Cooper) at Shoppers store on 9/3/17 which didn't go through also. I gave her this reference number [protected] for Shoppers transaction. The associated insisted that I have received all the amount I supposed to get from Wal- mart.

My question I have for Wal- Mart, were is my $230.00 part cash payment I made from my transaction at Wal-Mart on 8/31/17 ?

I hope this matter will be resolved promptly.
Thanks,
Michael Decker.

check your online orders and see if there's a pkg going to...
Cesar Andres Rodriguez Tarapuez
7801 NW 37th Street
CO158Q97046N
Doral, FL 33195

That address is a shipping agent . I called them [protected] and found out there's several wal mart pkgs waiting to be shipped to Columbia on that guy's acc, so I got them to close his account and return the pkgs, mines wasn't due to arrive till Sep 26th, so I know a hack has happened.
I called walmart within 5 mins of an e mail order notification and they stopped 1 order but forgot the other . This morning walmart charged me $54, I have been told cancel your bank card, I am arguing they didn't hack my bank card, they hacked you and you're covering up, my bank card is OK and I now know walmart online has been hacked and you're covering it up.
I got through to a supervisor who now says they will escalate this and I will hear back mon.
what a joke, cancel your online shopping, no more walmart for me

Management refused product coupon.They told us since coupon did not scan they will not except it.They didn't even try to explain why.They just refused the coupon and walked away, after leaving us with a you are a dumb customer look.We never felt so embarrassed before.We spent over $170.00 at this location.Shame on them for treating customer very badly.Someone should let management in the name of grace & steven at 301 san mateo blvd s.E albuquerque n.M 87108

i would like to be contacted regarding the discipline these so called acting management.They need to understand that customer service is what keeps wal-mart still in business.

I was hired a Wal-mart store recently, I formerly worked for Wal-mart at another location, The new store just recently said to me, I was not a new hire on the day they let me go, they said I was a transfer.
I said you did not tell me that on the day that you hired me that I was a transfer I'm very dissappointed in Human resource Angel and Miranda, I told them I would not have accepted working here knowing this they held this against my knowledge was continuing my old profile.

I opened a claim with Walmart customer care for a Samsung Galaxy S5 cell phone. I was told when I called and described the problem could not be repaired but I would be given a Walmart Gift Card for the $399 purchase price as soon as I returned the phone. They e mailed me a shipping label and I mailed it the next day. After not hearing anything for a week I checked the website and saw the claim was denied. I called and was told I had mailed the wrong phone and my phone was being mailed back to me. I had indeed mailed the wrong phone. I called a week later and after talking to 3 people was basically told to wait and see. One week later I called again and after talking to 4 people I was told that my phone was sent to the Warehouse to be salvaged. I hit the roof. They had destroyed my phone and because that phone did NOT have a policy on it I get NOTHING! THEY HAD NO RIGHT TO DESTROY MY PHONE! Claim number was [protected] and it was opened on August 22, 2017. SO DONE WITH WALMART!

Never again I will use their website for ordering stuff. They have no respect and it's pretty sad. Many times the delivery of my order was delayed, then they changed their mind and cancelled it, then called me and said that my order wasn't cancelled, but the shipment was delayed. Again. But why? I live not far away from the warehouse and really don't understand what might happen. Their customer service is useless, doesn't want to help and really is like from another planet. I cancelled my order and waiting for a refund. After that, I'm done with them.

For over a month, my husband and I have tried numerous times to resolve what should have been a simple problem.On July 18, 2017, he purchased a "Hacksaw Ridge" DVD at our local store.

It came with the promise of a free "instant" digital copy on Vudu. He had purchased over 200 movie titles with the same offer in the past. This time, instead of finding a code inside the package that he could enter, he had to enter the TC # and date of purchase on the SavingsCatcher website. The packaging said he had until December 31, 2018 to do this.

We received 2 e-mails from SavingsCatcher. The first said his submission was being processed. The second said his entry was invalid. He called Vudu – several times.

Each time the representative asked for copies of his receipt and the original DVD box (which we submitted) and said he would receive his digital copy. He never did. Finally, he was told to call Lion's Gate. Once again he was asked for a copy of his receipt and the original box.

After multiple calls, he was told that Lion's Gate could not help and was told to call WalMart. A WalMart representative suggested that he return the movie, exchange it for another copy, and submit the new TC# online as the simplest way to resolve the problem. He did this on August 8, 2017. Once again we received an e-mail saying the TC# and/or date of purchase was invalid.

Since then, we have spoken with 2 different WalMart representatives. The second assured us that once Tier 2 reviewed the file, my husband would receive his digital copy. Instead we were asked by Customer Spark/WalMart SavingsCatcher Team still again to submit a copy of our receipt. We did.

The TC# is [protected]. The date of purchase is August 8, 2017. To date we have submitted this information over 4 times. Instead of resolving the problem, they have come full circle and have "batted" us back to Vudu.

Finally we wrote to the CEO, Doug McMillon.

After two weeks, we have had NO RESPONSE WHATSOEVER.Beware of what seems to be a new scam!

On August 19, 2017, I ordered an RTIC cooler. The next day it showed shipped and my credit card was charged. Then, the next day they reversed the charge from my credit card. I called customer service and was told it had shipped and would arrive within the week and my credit card would be charged again. I waited and the cooler didn't arrive so I called and was told it had not shipped and that I needed to cancel and reorder, which I did. I then was notified of shipment and my card was charged and I was told by email that the cooler would arrive by September 1. It did not arrive and when I called customer service I was told that it was lost in transit and they would order a replacement and that I would receive it by September 9. I called again on September 5 as I had not received shipment information yet (although it had been 5 days) and was told it was shipping that day and I would receive notification within 24 hours. I did not receive notification so I called again today (September 6) and was told it was shipping today, (not yesterday) and that I would receive it by September 13. Needless to say, I cancelled the order today and now they tell me they may not be able to cancel it. And i need to wait 24 to 48 hours before I will know if they stopped the order and wait another 3 to 5 days to get a refund. Auggh! I have gotten a total runaround and don't believe they even have this item in stock! The customer service people don't seem to really be able to tell a person what exactly is going on and each one tells a different story, i.e., it hasn't shipped yet, it is in transit, we don't know what carrier has it, the shipping information will be emailed to you in 24 hours (and then is incorrect) and on and on. The supervisors are not any more helpful than the ones that man the phones. Extremely frustrating experience to say the least. This is the worst online shopping experience I have ever experienced from a supposedly reputable company. I just want my money back so I can buy this cooler elsewhere!

In the deli department, specifically, the workers chew gum. I got video this time and asked and the employees said they are allowed to chew gum while preparing and serving the food. This also happens in the bakery, but the actual video evidence I have at this time is a worker in the deli department. Not only did they argue that they are allowed to chew gum while preparing and serving food, they are now mocking me for making an anonymous written complaint to the corporate office as well as my asking the deli workers if they are allowed to chew gum while working with the open food items. Even the upper levels of management are laughing about it and how it happens all the time. They have gone so far as to harass my son, who works in the bakery and has asked that the law is complied with before this, and are now claiming he made the anonymous complaint and the management, supervisors, and his co-workers have made his workplace a hostile environment. I believe that if I was to purchase anything from this store, it is quite likely that it is contaminated (and if it wasn't contaminated prior to my asking for the food, it would be because I made my complaint known). I have a video of the worker chewing gum while preparing fried foods and placing them in the deli area from which they serve customers.

A little over a month ago I bought 2 sets of Bristo Set chair cushions from Walmart on line. The cushions are Better Homes and Gardens as is my Bristo set also bought from Walmart about 7 years ago. The cushions that came with the Bristo set lasted a good 5 years before they needed to be replaced but I could never find the correct size so finally settled for these which are an inch difference in size but still fit fine. I'm very disappointed in these cushions, the first time I sat on them I could feel the metal frame of the chair on my backside. I don't understand how Better Homes and Gardens could put their name on such a poorly manufactured product. I will replace these cushions again in the spring but not with Better Homes and Gardens cushions. Very disappointed!