Walmart
Reviews and Complaints

I opened a claim with Walmart customer care for a Samsung Galaxy S5 cell phone. I was told when I called and described the problem could not be repaired but I would be given a Walmart Gift Card for the $399 purchase price as soon as I returned the phone. They e mailed me a shipping label and I mailed it the next day. After not hearing anything for a week I checked the website and saw the claim was denied. I called and was told I had mailed the wrong phone and my phone was being mailed back to me. I had indeed mailed the wrong phone. I called a week later and after talking to 3 people was basically told to wait and see. One week later I called again and after talking to 4 people I was told that my phone was sent to the Warehouse to be salvaged. I hit the roof. They had destroyed my phone and because that phone did NOT have a policy on it I get NOTHING! THEY HAD NO RIGHT TO DESTROY MY PHONE! Claim number was [protected] and it was opened on August 22, 2017. SO DONE WITH WALMART!

Never again I will use their website for ordering stuff. They have no respect and it's pretty sad. Many times the delivery of my order was delayed, then they changed their mind and cancelled it, then called me and said that my order wasn't cancelled, but the shipment was delayed. Again. But why? I live not far away from the warehouse and really don't understand what might happen. Their customer service is useless, doesn't want to help and really is like from another planet. I cancelled my order and waiting for a refund. After that, I'm done with them.

For over a month, my husband and I have tried numerous times to resolve what should have been a simple problem.On July 18, 2017, he purchased a "Hacksaw Ridge" DVD at our local store.

It came with the promise of a free "instant" digital copy on Vudu. He had purchased over 200 movie titles with the same offer in the past. This time, instead of finding a code inside the package that he could enter, he had to enter the TC # and date of purchase on the SavingsCatcher website. The packaging said he had until December 31, 2018 to do this.

We received 2 e-mails from SavingsCatcher. The first said his submission was being processed. The second said his entry was invalid. He called Vudu – several times.

Each time the representative asked for copies of his receipt and the original DVD box (which we submitted) and said he would receive his digital copy. He never did. Finally, he was told to call Lion's Gate. Once again he was asked for a copy of his receipt and the original box.

After multiple calls, he was told that Lion's Gate could not help and was told to call WalMart. A WalMart representative suggested that he return the movie, exchange it for another copy, and submit the new TC# online as the simplest way to resolve the problem. He did this on August 8, 2017. Once again we received an e-mail saying the TC# and/or date of purchase was invalid.

Since then, we have spoken with 2 different WalMart representatives. The second assured us that once Tier 2 reviewed the file, my husband would receive his digital copy. Instead we were asked by Customer Spark/WalMart SavingsCatcher Team still again to submit a copy of our receipt. We did.

The TC# is [protected]. The date of purchase is August 8, 2017. To date we have submitted this information over 4 times. Instead of resolving the problem, they have come full circle and have "batted" us back to Vudu.

Finally we wrote to the CEO, Doug McMillon.

After two weeks, we have had NO RESPONSE WHATSOEVER.Beware of what seems to be a new scam!

On August 19, 2017, I ordered an RTIC cooler. The next day it showed shipped and my credit card was charged. Then, the next day they reversed the charge from my credit card. I called customer service and was told it had shipped and would arrive within the week and my credit card would be charged again. I waited and the cooler didn't arrive so I called and was told it had not shipped and that I needed to cancel and reorder, which I did. I then was notified of shipment and my card was charged and I was told by email that the cooler would arrive by September 1. It did not arrive and when I called customer service I was told that it was lost in transit and they would order a replacement and that I would receive it by September 9. I called again on September 5 as I had not received shipment information yet (although it had been 5 days) and was told it was shipping that day and I would receive notification within 24 hours. I did not receive notification so I called again today (September 6) and was told it was shipping today, (not yesterday) and that I would receive it by September 13. Needless to say, I cancelled the order today and now they tell me they may not be able to cancel it. And i need to wait 24 to 48 hours before I will know if they stopped the order and wait another 3 to 5 days to get a refund. Auggh! I have gotten a total runaround and don't believe they even have this item in stock! The customer service people don't seem to really be able to tell a person what exactly is going on and each one tells a different story, i.e., it hasn't shipped yet, it is in transit, we don't know what carrier has it, the shipping information will be emailed to you in 24 hours (and then is incorrect) and on and on. The supervisors are not any more helpful than the ones that man the phones. Extremely frustrating experience to say the least. This is the worst online shopping experience I have ever experienced from a supposedly reputable company. I just want my money back so I can buy this cooler elsewhere!

In the deli department, specifically, the workers chew gum. I got video this time and asked and the employees said they are allowed to chew gum while preparing and serving the food. This also happens in the bakery, but the actual video evidence I have at this time is a worker in the deli department. Not only did they argue that they are allowed to chew gum while preparing and serving food, they are now mocking me for making an anonymous written complaint to the corporate office as well as my asking the deli workers if they are allowed to chew gum while working with the open food items. Even the upper levels of management are laughing about it and how it happens all the time. They have gone so far as to harass my son, who works in the bakery and has asked that the law is complied with before this, and are now claiming he made the anonymous complaint and the management, supervisors, and his co-workers have made his workplace a hostile environment. I believe that if I was to purchase anything from this store, it is quite likely that it is contaminated (and if it wasn't contaminated prior to my asking for the food, it would be because I made my complaint known). I have a video of the worker chewing gum while preparing fried foods and placing them in the deli area from which they serve customers.

A little over a month ago I bought 2 sets of Bristo Set chair cushions from Walmart on line. The cushions are Better Homes and Gardens as is my Bristo set also bought from Walmart about 7 years ago. The cushions that came with the Bristo set lasted a good 5 years before they needed to be replaced but I could never find the correct size so finally settled for these which are an inch difference in size but still fit fine. I'm very disappointed in these cushions, the first time I sat on them I could feel the metal frame of the chair on my backside. I don't understand how Better Homes and Gardens could put their name on such a poorly manufactured product. I will replace these cushions again in the spring but not with Better Homes and Gardens cushions. Very disappointed!

We changed Family Dr to Dr Anna Powell in Cleveland GA in May 2017. We have had a terrible time with Pharmacy in Cleveland GA changing our family Dr to new one. We run out of meds because of them. They won't listen to us or drs. Please help us! We have had so much trouble with Pharmacy . Names Robert and Gaye Hicks 89 Tesnatee Landing Dr. Cleveland GA 30528 change Dr. From Dr. Pullium to Dr, Anna Powell in Cleveland GA. This store Pharmacy needs better manager! We are not the only ones in town having trouble. Please check into them!

I ordered online to Walmart Order # [protected] Dated 08/05/2017, the Item ID # [protected] @ $ 137.97. Sold by Tech. Zone. The payment was done through credit card at the time of order to Walmart.
This above mentioned order was cancelled by me before its dispatch, On the same Date 08/05/2017, to Walmart online, who redirected the cancellation order at once, to Tech Zone and a copy to this effect was sent to me immediately.
Here it may be seen that cancellation has been done with in 10 Hours, of online order, but the Refund has not been done till today ii. 09/01/2017 . My complaint be recorded and refund of the paid amount be got done to my account online.

I just got a Nextbook Tablet less than a month ago and it's a piece of crap. It was a replacement from Walmart of a Lenovo tablet I loved. I was promised a replacement tablet if anything happened to mine. I paid extra money and everything. What a joke! As soon as I turn it on, it overheats and shuts down due to a "thermal event." I bought it for gaming and to use for school (I'm a college student). Never again.

I was taking clothes off rack that had 1 dollar as price. Great clearance! Two associates were marking them down.; I said these don't have the price marked down yet. They said we haven't gotten to them yet as they continued to mark them down. Suddenly they turned around and left leaving two of us customers still there. They never came back or got someone to take their place. Someone told me they probably went to lunch. I had to go through a lot of hoops to get my purchase marked down. Tell your workers to not just leave when there are customers there wanting to have things marked down . Either that or take the sign down until they come back. Or help the customer. A store is not good without customer service. Also the woman who checked me out instead of folding the pants up, I had 5 pairs, she just stuffed them in bags and they were hanging out all over the place. I guess $1 pants and their customers aren't worth taking time out for. I went back to pick up area and was treated very well. I have been a customer in your store since you came to this city. This is the first time I put in a complaint but this was bad.

Regarding the Walmart Neighborhood Store on 3372 Canton Road in Marietta GA. This store is not recommended for anyone who has a decent sense of morals. This store defends and even encourages pedophiles. There is a balding chubby stock clerk in the refrigeration section where the dairy products are that regularly conducts his sexual business in the refrigeration section beyond the eyes of the public. He advertises and encourages/solicits guys from the Grindr app pages. and then meets them in the dairy section and takes them into the refrigerator to conduct all forms of sex acts. This is well known among the Grindr website and guys regularly talk about it. Most recently He had sex with my 15 y. o son and proof is a video of the act which Walmart Management has seen and that details everything done. Police are so call investigating but in the meantime, Walmart retains him in their employ even after seeing the video for themselves. This is a store I would not recommend shopping in until they clean up the place of certain perverts and degenerates. I don't expect this review to remain because I am told they are repeatedly deleting it but I will continue to post it here as well as other sites so the public will know exactly what Walmart truly endorses.

We have supported WMart weekly, You carried the best frozen "Pippin Apple Pie" just like homemade, flaky crust, delicious apples..My family, friends and I used them all the time...to take to dinners, pic nics and such... Tried the other brands... no comparison..greasy crust ...so we dont purchase any there. I just found out one of our favorite cereals has been taken away after years...Post "Grape Nut Flakes" ... There have been several things that I have to go searching for at other stores...I prefer staying with one store...I hope that whoever is in charge of deleting knows what their doing...Eat a piece of Pippin Apple Pie! lol IF you would start handling even these two items, a bunch of your customers would be very pleased with you all...
Thank you

Went shopping at Walmart Aug.21, 2017..Saw a bag of Brach's Maple Nut Goodies, had my daughter grap me one bag..Finally, I found a big 14 oz bag..Got home opened it up popped one in my mouth, freshness and softness wasn't there, it was hard, so took it out of my mouth tried three more pieces, still hard, not a soft chew like it should be, my daughter said, it feels like they must be softer on the bottom, so I pored the rest in a dish, once more I tried to enjoy this little maple nut, but hard..I looked at the due date..Best by 01/01/2018...Then I read your freshness guarantee...I have my receipt from yesterday with Brach's Maple Nut Goodies and price... Do I send you the bag or what can I do to get a fresh 14 oz bag... Thank you for your time to read this...

I placed an order on their site with the intention to pick it up at the nearest store. I got an email from them saying that it would be ready within 2 days. I must say they charged me right after I made my order. They didn't notify me about my item delivering. And on the next day I saw that my money was refunded. I don't know why it happened, nobody explained it to me and I had to buy the same item in a crazy rush from a different store. Thanks walmart, you've let me down.

The material you used this year doesn't look good after a few washing. It gets fuz ball all over. I have bought your capris many years and they look good all summer this year is bad. You switched to rayon, polyester, cotton. Before was cotton and polyester big difference!
I'm returning mine to Walmart I hope they take them back if you don't improve this material you lost me as a customer.

I have had this problem for years now and it just getting worse. Vegan Products that I have been buying from the Breckenridge, Texas #438 are not being stocked they are being discontinued, I have spoken to the store manger before, " he asked me to bring him Brand name, Products number, upc numbers and we will see what we can do" Vegan Products would benefit the Gluten Free, Dairy Free, Vegetarian and Vegan Diets and the surrounding areas Breckenridge, Graham, Throckmorton, Albany Texas. Walmart needs to be leading the market when come to Healthier foods for are children, not holding the market back. Breckenridge, Texas #438 This is crazy why would anyone who owns a store discontinue products that are selling and a lot of the time they are out of stock, so when they tell me they don't sell well that is Fare from the truth. Please help! Just would like more Vegan foods I can buy without going out of town .

I hate Walmart so much. I will never accept their messy stores. So unorgaized. Nobody cares about customers, employees are rude, they try to avoid people or try to get rid of them as soon as possible not trying to understand what issue they have to resolve. Lack of cashiers, because many registers are always closed. It just seems that these stores don't appreciate their customers because they do absolutely nothing with this.

Think of modification of your customer service area, Wyoming, PA. It's completely uncomfortable. We have to stand next to a small counter waiting for an always busy employee. I bought some items by mistake, and I changed my mind after purchasing it. I was told to get my refund at a help desk. I came up to it and stood there for about 15 minutes because there was a man ahead of me. I saw some other employees who pretended they didn't notice me.
You know what? I think this is inappropriate. Why do they work there if they don't do their job? How can they treat customers that way?

I have been purchasing faded glory clothes for years, never had a problem.Purchased 3 pairs of jeans at Wal-Mart never have been so disappointed, the zippers shouldn't be on doll clothes let alone be on men's jeans I thought it was just one pair of jeans and it's all 3 you can't get them zipped I've tried everything from soap to bee's wax. Poor quality!

I used a Walmart gift card to purchase credits on the 9th of August. Ive dobebthis several times. Each time takes longer. Ive waited for the credits to post to no avail. When checking my gift card balance My gift card shows a 0 balance but 2 days later...no credits in my bp account. Ive emailed support 3 times and received Nonreply. Please credit my account so I can post