Waste Management [WM]
Reviews and Complaints

As me and my father were driving down north towards McCall your city paid driver was backing out into the middle of the road with no care about the on coming traffic and when I got out to confront the man he just stated that I saw him backing up and I should've stopped and then After he says that and hears how stupid he sounds he's like no your only suppose to be going 55mph I was going 60mph regardless if I hadn't stopped and swerved my car to the side I would've been dead and my dad badly injured I expect a full investigation to be done and for him to lose his job those kinda of people shouldn't be in control of a vehicle so big and dangerous unless he knows how to use it there was even a school bus that witnessed it all he's a large ginger dude hat doesn't care about endangering kids lives or other people's
If proper action is not token I will be filling a case against your company in hull for protecting such outrageous driving behavior
It's a California license plate (07040E1)

WM customer ID: [protected]

I pay WM to pick up my trash. Last Oct. or Nov. they did not pick up my trash on a scheduled trash pick up day. I called them and after making excuses they said they would send somebody out. They procrastinated until the next scheduled pick up day.
Some pertinent background: Pinal county issues addresses. My address is 29850 North Edwards Road. One block west of my location is: 29850 North Varnum Road. They are also WM customers. For some reason this duplicate number causes great confusion as I have evidence that the United States Postal Service, due to this duplication has cost me over $15, 000 dollars and an unrelated court case some years ago, but I digress. By the way, the neighbors I've talked to also say this Post Office has been incompetent from the beginning.

WM told me after last fall's missed pick up that they put a note in the drivers computer alerting him to the potential problem. The driver is required to annotate each pick up as he covers his route. Evidently he is not doing this, at least not correctly.

Friday, Mar. 22, a scheduled pick up day, they did not pick up my trash. I called them, they said they would get somebody out to pick it up. They did not. Tuesday, Mar. 26, the next scheduled pick up day, WM did not pick up my trash. The next scheduled pick up day will be Friday, Mar. 29. If they pick up my trash, it will have been sitting at the roadside for a week.

I believe Arizona has a law that states the trash shall be picked up at least twice a week. Is this true?

Should I contact EPA or OSHA as this is clearly a safety and environmental issue?

I believe that as a remedy some training is appropriate for drivers and management. Additionally, I believe I should receive a refund for those days I paid for and did not receive pick up service or credit toward the next billing period.

Thank you for your time.

Lane Owen

I have a contract with Waste Management (#500-4469). My practice manager and I called and have had multiple emails over the past 9 weeks. This started with your company being unable to pick up recycling, either because of cars in our lot, or snow, or ice around the recycling bin.
You will find multiple conversations with our previous practice manager Ali since February as well as myself over the past 2-4 weeks. Initially, we were asked to move cars and told that the driver would wait 10 minutes. We moved our cars and the driver didn't wait. That was the beginning of February. February 12 waste management took a picture and there was snow so that was understandable to not pick up. February 19 I got another picture showing that snow was in the way (less than February 12th) so we tried to shovel. We have a contract for plowing and the parking lot was efficiently plowed throughout the winter. Recently, I received a picture from the driver showing ice and he said he couldn't get to recycling. The garbage can, which is right next to recycling, was consistently picked up during this time. Recycling is every other week and garbage is every week. I spoke with the office who recommended I put salt around the recycling bin. I did. Photo enclosed.
Multiple conversations occurred where we tried to come up with a solution for the problem. The primary issue that I am still hearing from your office is that cars are in the way. I have a business parking lot and have had a contract with you for many years without this issue.
It was determined that it would be best if the recycling was picked up before 7 am. I called and spoke to Santana on March 11, 2019 who said they would pick up by 7 am on Tuesday (both garbage and recycling). Melissa, from Waste Management called me later in the day and was not aware of my detailed conversation with Santana earlier in the day, but did let me know recycling would be picked up on Tuesday.
Then I talked to Clay on Tuesday and he documented that the garbage and recycling were both picked up, but THEY WERE NOT! Clay said that he would have both drivers stop again. The garbage was picked up shortly after my conversation with Clay on Tuesday. March 14 I talked to Todd who said there was a recover ticket for recycling and the driver was "on route" at 10:54 AM although the ticket indicated pickup by 7AM. It was the end of that day, and still NO pickup!
I waited for a call from a route manager to follow up with me (that may have been Melissa, but it wasn't clear and the issues were not resolved.)
I did try to see if the driver could call when he was close to the business on March 14 so we could help move any vehicles out of the way (again) so the job could get done. Todd also told me to put salt around the recycling dumpster so it would be easier for the driver to get through since ice was an issue for him this time.

Poor service and repeated conversations with your office and the business office in Arizona getting no where lead me to requiring immediate termination of service and withdrawal from the contract.
I spoke with Melissa and Courtney in Arizona, sent the letter and photos to javilla@wm.com. Today I received a phone call from Yasmin, an account manager, who repeated the story of the cars in the way and offered me $100 for 2 months of no recycling service, nothing for the inconvenience and the multiple hours we have tried to come up with a solution. This was the first time in all of my conversations that I found out the driver couldn't connect with us before he arrived. Why were all of these other people giving me options that really weren't so. Yasmine also told me that they couldn't say they'd pick up by 7, so why did they?

I want to cancel my service with your company with no penalties or extra fees. I believe this is fair in light of poor service, lack of clear communication, and the inability to resolve this before now.
Although Yasmin will say that now they are switching our service pickup to Monday in the hopes that will help. I feel that's too little too late and I am not willing to wait another 2-3 months with potential continued problems.

Attaching photographs and please let me know if you need any further information.

There are also photographs on file at Waste Management showing snow and ice problems, not just cars.
I can get them from them if you need those, too.

Sincerely,

Cynthia Fetzer, DVM
Camden Pet Hospital
[protected]@camdenpet.com

Waste management is not doing our environment any good. I live in a condominium subdivision and have no choice on how the board spends my hoa payment. I am an environmentalist and I am so bothered that this company allows the garbage and recycle trucks to come through every week a dump oil all over the streets in front our place. This oil is messy, slick, and being tracked by vehicles.

Can you imagine paying a company to make the front of your home look like a garbage dump?

I purchased two Rubbermaid trash cans with lids and wheels about 1 1/2 years ago. Recently the trash collectors lost one of my lids. I attempted to get a replacement lid and neither the place where I purchased it or Rubbermaid had a replacement I could purchase. This past week the collectors tossed my remaining lid into the street and it was run over by a vehicle. I am going to purchase two new trash cans and I feel your company should pay for the replacements. These cans were not inexpensive. They were approximately $35 each. Tossing cans and lids into the street or partially into the street is not an unusual occurrence with your company. I realize these men need to hurry, but is it so difficult to toss the cans and lids into my yard instead of the street. I can send photos of the trash cans and a receipt for the replacement cans which I intend to purchase by the end of this week. I have called your office in Moon Township twice now and cannot get a callback from the route manager.

He has zero customer service. I was friendly the whole time and he is short and rude. He definitely needs a class of how to be friendly if he is a face for your company. This is two days in a row now. I certainly feel like he hates his job and does not want to be there. The two kids working smiled and were friendly. Michael, I felt like I was inconvenieing him and just ruined his day by pulling up. He demanded my ID instead of asking. Everytime I he opened his mouth he was short and rude.

On Wednesday, January 16 my residential trash should have been picked up. The road was clear and when calling customer service, the lady told me it was because of bad weather. My husband took a picture and the road was completely clear. Please tell me how many times my trash is going to be delayed. The reason seems like a lie to me. More customers need to complain to make this stop from happening on a routine basis

We have had Waste Management for a long time and we followed their guidelines. At end of contract on the last 12 month lease they upped their charges for the last month or one month early - this was wrong but we did not complain and paid the bill. At end of contract they picked up the container but did not charge us our $175 container removal fee but did send us a bill for another months usage payment at the higher rate. This month we received a bill for $399.99 which included the removal fee and for the added months rent. I made a phone call and they promised to remove that extra months charge for me but told me that we owed $280.78 for the removal fee. When I provided notice the charge was $175 and now they upped it to $256.48 + added all the taxes that they charged us monthly besides the 2 yd fee.

Last year I had to prove that the over stuffed 4 yd container was not our but a neighbor up the road and they still charged us after that and we continued to make calls to have that removed. The last month on the lease they even increased the lock fee to add insult to injury which did no good as people were forcing the new plastic lids up to raid the containers. Very disappointed

Waste management drivers are purposely leaving the dumpsters in front of my car blocking it in. Spoke to route supervisor to resolve issue, but didn't help at all. Drivers kept on doing it. I have take pictures and video of when the drivers leave the dumpster in front of my car. This issue needs to be take up to a corporate level. Drivers need to be retrain or remove from job. Today coming home to find two dumpsters in front of my car is a problem because I have to do the drivers job now.

I received one bill and then stopped receiving them. I called to make a payment and the agent told me I was paying before the due date and I was fine. I waited a little while and then called and requested a bill. I received the bill and then made a payment. When I spoke with the agent she did not state that the bill was due or past due. A then my cans where picked up a week after my bill was paid. I called and a supervisor told me I had to pay a drop off fee or something like that to bring my cans back out. My cans should not have been taken a week after the bill was paid and then to tell me I have to pay a fee to have them returned is totally unacceptable for me.

Garbage wasn't picked up on normal day, had to call next day. They said someone would come out and pick it up by end of day, did not happen. Called 2nd time and explained again what happened, said someone would be out by end of day, did not show. Called 3rd time and same scenario. 4th day called again which is now 2 days away from normal pickup and the agent had no clue what day it was or what was going on and tried to argue with me why having a monopoly is a good thing. I asked to please give me another co. that could pick up my garbage, he couldn't, so I said thanks for nothing. Waste Management has terrible customer service and the thing is you can when you have no one to compete against. And the really stupid thing is I live a block away from their dump location.

We signed up for WM online billing, and paid 3 months service at that time. On Monday 11/6/18 they another 3 month service charge (double Billed) without our authorization. We contacted them (they don't answer emails, have 2 w/screenshot as evidence) and spoke with "Darlene" who acknowledged their error, said they'd mail a check "soon". We refused that offer as we have bills to pay, they took it out illegally, they can put it back the same way. After approximately 15 minutes of this, she connected us with " Heidi S" a manager who refused to give us a last name. She also acknowledged the mistake, stated she would, "put a rush on it" and we have our funds back in the bank by 11/9/18. We asked for a confirmation number, she refused, stating, "we don't do that." We waited and no refund, and on 11/9/18 nothing. We called at 3:15pm and spoke with "Denise" and she again acknowledging their illegal withdrawal, but had no idea about a "rush refund". She connected with "Oliver" a manager who told us "there are no rush refunds." We explained our previous conversations, and he stated, " 48 business hours, that's what we do." The number we called is: [protected], Listed as "Waste Management of Golden Valley, AZ" I wish to state that Waste Management has lied to us every time we spoke with them, and they don't care about our refund or service. What they have done is criminal, taking unauthorized funds with out permission, for services they have not provided, and failing to make any legitimate attempt to resolve this issue, refund our money, return our emails or calls.

I have a class A CDL. I am constantly getting messages about openings for a position. I have had four interviews. I have the qualifications for the position. I hear that at the Bridgeport WEst Virginia location that a few of the managers are family. I have yet to see any race besides white up at this location. This position hasn't been filled in over 6months. My last interview was literally 5 minutes Mike McDonald acted like he didn't want to be there. I could tell from his demeanor that the interview was pointless. No professionalism at all. There are all sorts or races that's been in this area for years now and more continuing to move here. We deserve an opportunity.

I watched an episode of "Undercover Boss" about Waste Management and I was really impressed with what they did on the show, but where I live (Hobbs, NM) they don't seem to care about the people or the business. Our WM building is starting to look pretty bad. I know that this probably doesn't mean much to you, but it is on one of the main highways in our town and it could use a good cleaning and fresh paint.
I would appreciate someone checking into this matter. Our town needs to be kept up just as bad as any other.

I called the first of the week to see about getting a bulk pick up on queen mattress and box springs. They stated to put them out on our day and would be no problem to take them. I come home and the trash is gone but the mattress and box springs were still there. I am an older women whom put these all down at the curb. I live on an acre so wasn't a short trip... I called in and they were like yes we have a note the items were to heavy. Ok I say one is heavier then the others but to not take any.. I myself can left all of these. So she was like well we can do one item at a time just not he heavier one but that will not be until your next pick up.. I am like that is a week away I cannot leave them there and I have to take them back up to the house? I am very unhappy with them I am sorry weight should of been addressed. But the box springs I can lift with one hand.

Transferred service from one address to another because of moving.
2834 Watson, Simi Valley, CA 93065 to 928 Watson Ave, Simi Valley, CA 93065. Did not receive information regarding transfer/service fees
Was not given new Customer ID number

Service was discontinued, no pick up on 9/12/2018. informed of overdue balance of $180.00. Stated that a payment had been made on 9/24 based on website information. Was informed no payment had been received. Provided. bank information Payment was located on Fitzgerald account. Informed by CSR that I had a different account for 928 Watson and provided with new id number. Question why I had not been informed, was told information was mailed. I stated that all the invoices I had received was from old Fitzgerald account. Was told probably a problem with the mail. Was told I had to pay past due amount before service could be restarted. Even with payment arrangements, no service until past due resolved. Received apology for not receiving information. I currently do not have service. I don't believe I should be punished because of miss communication of information. It too 5 phone calls and 3 hours on the phone to get to the point where my problem was identified.

It is 6:54 on a Friday afternoon in Florence, SC at the Pamplico Highway site. We pull up to dump trash and the drive in gate is locked with the attendant standing at the other end of the gate blocking it to keep any one else from getting in so the last person dumping can come out and he can lock up. How is this closing at 7:00 when there are 5 minutes left on the clock? In that amount of time we could have dumped our trash and the attendant still would have left at 7:00 pm.

Every week in California, The garbage men never comes by our neighborhood to pick up our trash and our recyclables. They just ditched us for no reason. They will add insult to injury by giving us these bills that we don't know and services that we don't use. They should change their names from Waste Management into Waste of our Management. Do not use Waste Management.

Hi there, I am located at 147 Mulberry Street, Elkton, TN, 38455. Immediately next door to me is an electrical hardware business with one of your dumpsters, nearly sitting on my property. The company has so much extra waste, that does not go into the dumpster (tree limbs, pallets, etc.) that the dumpster is inches from sitting in the street. It is clear the driver has no other choice of where to place it with the waste in the way. The dumpster entirely blocks my view to pull out of my driveway, and is technically sitting on county property (I have the plats for the properties). The property line is about 8ft behind the light-post shown in the images, placing the dumpster several feet away from where it should be. This is quite dangerous for us, and could easily be solved by the company clearing the area, allowing the driver to lay the dumpster in a safer location, as well as onto the business property. I have approached them about this issue to no avail. Unfortunately this is not the only issue. There is no trash pick-up in our town, it is a small area. Therefore, the business allows the entire area to throw their waste into the dumpster as well. This would generally not be an issue, except for the dumpster becomes overflowed very quickly, putting trash into the street as well as my lawn every single week. From my previous business experience, this should not be allowed although I am not trying to irritate the entire neighborhood. There is an option for us all to have trash pick-up although it has simply not been requested. This dumpster is not the area's only option. The driver runs at apprx. 3:45am Tuesday mornings and is nearly empty as of right now. If images are needed of the dumpster overflowing, just give me a few days. I have had an altercation with the business owner's stepfather, who is remodeling his home, and he dumps all of his building material waste into the dumpster as well. It overflows the container immediately. I approached him about the issue with a response far too negative to list here. He basically stated to my my own d***n business and "Do you know who I am?". The situation escalated from there. I care not who he is, he is a waste of my time to deal with any further. Now the people of the business are quite rude to me and my family, and there has been trash thrown directly into my lawn on a near daily basis. I recently paid cash for this home, and I am not going anywhere. I would like for this not to be a long-term issue. I will handle the trash in my yard on my own, I will be setting up HD cameras very soon, pointed in the proper directions. I am asking, please, could you contact the business and have them clear the area properly so the driver may return the dumpster to it's proper location, on their own property, keeping trash out of my yard, and un-blocking my clear view of the street. I greatly appreciate your help, and hope that this does not ruin anyone's day. Thank You, Hayden Sims