Waste Management [WM]
Reviews and Complaints

10 years with WM and our driver later 50's fellow with mid chest white beard and glasses. He even left Holiday Cards. Picked up of trash in every kind of weather. One dude! Again 1 tough dude rain, freezing rain, snow and bitterly cold. Always a smile, a wave and a hello. When I saw him since mostly I'm at work.
5/27/19 no pickup called customer service stating no pickup explained can was directly across from neighbor but was sitting in my neighbors yard +/- 4'. So the driver could have less wear on himself, one stop 2 cans. 9+ years no issues. Was noted as missed and rescheduled. For 10 years it sat at the same Monday morning location.
6/3/19 7:35am no pickup ran across field to ask two drivers. (red dot) Did I say now 2 people in can! I did! The driver younger reddish beard said not a word. I asked don't you like my trash can? Not a word!
The Co-pilot Salty red beard with glasses kept yelling at me I'm not on his tablet as he's waved it about. Your not on my list, No! I walked around the front of the truck to passenger side I could see our name and address in green on his tablet. I asked him why can I see my name? He said it's not in the right spot! I asked him if he was a surveyor too. And what is the proper spot? Not a word!
My neighbor house with red roof sets on the property line (yellow line) I put my can (black dot) across the gravel lane from my neighbor (blue dot)

I live at 1330 7th St NW Washington DC 20001. Thursday May 16th at maybe 3:15 or after my sister pulls up on 7th and O St. On the side of 1330. To pick up her child. As I'm coming out. The trashan driving say can u move. I say u rude and u have to wait a minute while I put her child in the car. He States he's on the clock. Ok well there is no sign saying no parking here. He say we'll move up so I can dump the trash. And he stands there while I'm putting the baby in her seat. Very scary. So I say u very rude he says... So. And gets in the truck. His partner says I can't work with him you should call. This is him.

We received a notice in the mail stating there was going to be a new trash truck picking up our trash. Since that notification a month or so ago, our trash has not been picked up on a regular bases. It should be picked up on Mondays and Thursdays. We are lucky if it is picked up on Tuesdays and Fridays. We do not have an alley so we have to set our trash containers out by the curb for your convenience, the least your company could do would be to pick up the trash on the scheduled days.

As me and my father were driving down north towards McCall your city paid driver was backing out into the middle of the road with no care about the on coming traffic and when I got out to confront the man he just stated that I saw him backing up and I should've stopped and then After he says that and hears how stupid he sounds he's like no your only suppose to be going 55mph I was going 60mph regardless if I hadn't stopped and swerved my car to the side I would've been dead and my dad badly injured I expect a full investigation to be done and for him to lose his job those kinda of people shouldn't be in control of a vehicle so big and dangerous unless he knows how to use it there was even a school bus that witnessed it all he's a large ginger dude hat doesn't care about endangering kids lives or other people's
If proper action is not token I will be filling a case against your company in hull for protecting such outrageous driving behavior
It's a California license plate (07040E1)

WM customer ID: [protected]

I pay WM to pick up my trash. Last Oct. or Nov. they did not pick up my trash on a scheduled trash pick up day. I called them and after making excuses they said they would send somebody out. They procrastinated until the next scheduled pick up day.
Some pertinent background: Pinal county issues addresses. My address is 29850 North Edwards Road. One block west of my location is: 29850 North Varnum Road. They are also WM customers. For some reason this duplicate number causes great confusion as I have evidence that the United States Postal Service, due to this duplication has cost me over $15, 000 dollars and an unrelated court case some years ago, but I digress. By the way, the neighbors I've talked to also say this Post Office has been incompetent from the beginning.

WM told me after last fall's missed pick up that they put a note in the drivers computer alerting him to the potential problem. The driver is required to annotate each pick up as he covers his route. Evidently he is not doing this, at least not correctly.

Friday, Mar. 22, a scheduled pick up day, they did not pick up my trash. I called them, they said they would get somebody out to pick it up. They did not. Tuesday, Mar. 26, the next scheduled pick up day, WM did not pick up my trash. The next scheduled pick up day will be Friday, Mar. 29. If they pick up my trash, it will have been sitting at the roadside for a week.

I believe Arizona has a law that states the trash shall be picked up at least twice a week. Is this true?

Should I contact EPA or OSHA as this is clearly a safety and environmental issue?

I believe that as a remedy some training is appropriate for drivers and management. Additionally, I believe I should receive a refund for those days I paid for and did not receive pick up service or credit toward the next billing period.

Thank you for your time.

Lane Owen

I have a contract with Waste Management (#500-4469). My practice manager and I called and have had multiple emails over the past 9 weeks. This started with your company being unable to pick up recycling, either because of cars in our lot, or snow, or ice around the recycling bin.
You will find multiple conversations with our previous practice manager Ali since February as well as myself over the past 2-4 weeks. Initially, we were asked to move cars and told that the driver would wait 10 minutes. We moved our cars and the driver didn't wait. That was the beginning of February. February 12 waste management took a picture and there was snow so that was understandable to not pick up. February 19 I got another picture showing that snow was in the way (less than February 12th) so we tried to shovel. We have a contract for plowing and the parking lot was efficiently plowed throughout the winter. Recently, I received a picture from the driver showing ice and he said he couldn't get to recycling. The garbage can, which is right next to recycling, was consistently picked up during this time. Recycling is every other week and garbage is every week. I spoke with the office who recommended I put salt around the recycling bin. I did. Photo enclosed.
Multiple conversations occurred where we tried to come up with a solution for the problem. The primary issue that I am still hearing from your office is that cars are in the way. I have a business parking lot and have had a contract with you for many years without this issue.
It was determined that it would be best if the recycling was picked up before 7 am. I called and spoke to Santana on March 11, 2019 who said they would pick up by 7 am on Tuesday (both garbage and recycling). Melissa, from Waste Management called me later in the day and was not aware of my detailed conversation with Santana earlier in the day, but did let me know recycling would be picked up on Tuesday.
Then I talked to Clay on Tuesday and he documented that the garbage and recycling were both picked up, but THEY WERE NOT! Clay said that he would have both drivers stop again. The garbage was picked up shortly after my conversation with Clay on Tuesday. March 14 I talked to Todd who said there was a recover ticket for recycling and the driver was "on route" at 10:54 AM although the ticket indicated pickup by 7AM. It was the end of that day, and still NO pickup!
I waited for a call from a route manager to follow up with me (that may have been Melissa, but it wasn't clear and the issues were not resolved.)
I did try to see if the driver could call when he was close to the business on March 14 so we could help move any vehicles out of the way (again) so the job could get done. Todd also told me to put salt around the recycling dumpster so it would be easier for the driver to get through since ice was an issue for him this time.

Poor service and repeated conversations with your office and the business office in Arizona getting no where lead me to requiring immediate termination of service and withdrawal from the contract.
I spoke with Melissa and Courtney in Arizona, sent the letter and photos to javilla@wm.com. Today I received a phone call from Yasmin, an account manager, who repeated the story of the cars in the way and offered me $100 for 2 months of no recycling service, nothing for the inconvenience and the multiple hours we have tried to come up with a solution. This was the first time in all of my conversations that I found out the driver couldn't connect with us before he arrived. Why were all of these other people giving me options that really weren't so. Yasmine also told me that they couldn't say they'd pick up by 7, so why did they?

I want to cancel my service with your company with no penalties or extra fees. I believe this is fair in light of poor service, lack of clear communication, and the inability to resolve this before now.
Although Yasmin will say that now they are switching our service pickup to Monday in the hopes that will help. I feel that's too little too late and I am not willing to wait another 2-3 months with potential continued problems.

Attaching photographs and please let me know if you need any further information.

There are also photographs on file at Waste Management showing snow and ice problems, not just cars.
I can get them from them if you need those, too.

Sincerely,

Cynthia Fetzer, DVM
Camden Pet Hospital
[protected]@camdenpet.com

Waste management is not doing our environment any good. I live in a condominium subdivision and have no choice on how the board spends my hoa payment. I am an environmentalist and I am so bothered that this company allows the garbage and recycle trucks to come through every week a dump oil all over the streets in front our place. This oil is messy, slick, and being tracked by vehicles.

Can you imagine paying a company to make the front of your home look like a garbage dump?

I purchased two Rubbermaid trash cans with lids and wheels about 1 1/2 years ago. Recently the trash collectors lost one of my lids. I attempted to get a replacement lid and neither the place where I purchased it or Rubbermaid had a replacement I could purchase. This past week the collectors tossed my remaining lid into the street and it was run over by a vehicle. I am going to purchase two new trash cans and I feel your company should pay for the replacements. These cans were not inexpensive. They were approximately $35 each. Tossing cans and lids into the street or partially into the street is not an unusual occurrence with your company. I realize these men need to hurry, but is it so difficult to toss the cans and lids into my yard instead of the street. I can send photos of the trash cans and a receipt for the replacement cans which I intend to purchase by the end of this week. I have called your office in Moon Township twice now and cannot get a callback from the route manager.

He has zero customer service. I was friendly the whole time and he is short and rude. He definitely needs a class of how to be friendly if he is a face for your company. This is two days in a row now. I certainly feel like he hates his job and does not want to be there. The two kids working smiled and were friendly. Michael, I felt like I was inconvenieing him and just ruined his day by pulling up. He demanded my ID instead of asking. Everytime I he opened his mouth he was short and rude.

On Wednesday, January 16 my residential trash should have been picked up. The road was clear and when calling customer service, the lady told me it was because of bad weather. My husband took a picture and the road was completely clear. Please tell me how many times my trash is going to be delayed. The reason seems like a lie to me. More customers need to complain to make this stop from happening on a routine basis

We have had Waste Management for a long time and we followed their guidelines. At end of contract on the last 12 month lease they upped their charges for the last month or one month early - this was wrong but we did not complain and paid the bill. At end of contract they picked up the container but did not charge us our $175 container removal fee but did send us a bill for another months usage payment at the higher rate. This month we received a bill for $399.99 which included the removal fee and for the added months rent. I made a phone call and they promised to remove that extra months charge for me but told me that we owed $280.78 for the removal fee. When I provided notice the charge was $175 and now they upped it to $256.48 + added all the taxes that they charged us monthly besides the 2 yd fee.

Last year I had to prove that the over stuffed 4 yd container was not our but a neighbor up the road and they still charged us after that and we continued to make calls to have that removed. The last month on the lease they even increased the lock fee to add insult to injury which did no good as people were forcing the new plastic lids up to raid the containers. Very disappointed

Waste management drivers are purposely leaving the dumpsters in front of my car blocking it in. Spoke to route supervisor to resolve issue, but didn't help at all. Drivers kept on doing it. I have take pictures and video of when the drivers leave the dumpster in front of my car. This issue needs to be take up to a corporate level. Drivers need to be retrain or remove from job. Today coming home to find two dumpsters in front of my car is a problem because I have to do the drivers job now.

I received one bill and then stopped receiving them. I called to make a payment and the agent told me I was paying before the due date and I was fine. I waited a little while and then called and requested a bill. I received the bill and then made a payment. When I spoke with the agent she did not state that the bill was due or past due. A then my cans where picked up a week after my bill was paid. I called and a supervisor told me I had to pay a drop off fee or something like that to bring my cans back out. My cans should not have been taken a week after the bill was paid and then to tell me I have to pay a fee to have them returned is totally unacceptable for me.

Garbage wasn't picked up on normal day, had to call next day. They said someone would come out and pick it up by end of day, did not happen. Called 2nd time and explained again what happened, said someone would be out by end of day, did not show. Called 3rd time and same scenario. 4th day called again which is now 2 days away from normal pickup and the agent had no clue what day it was or what was going on and tried to argue with me why having a monopoly is a good thing. I asked to please give me another co. that could pick up my garbage, he couldn't, so I said thanks for nothing. Waste Management has terrible customer service and the thing is you can when you have no one to compete against. And the really stupid thing is I live a block away from their dump location.

We signed up for WM online billing, and paid 3 months service at that time. On Monday 11/6/18 they another 3 month service charge (double Billed) without our authorization. We contacted them (they don't answer emails, have 2 w/screenshot as evidence) and spoke with "Darlene" who acknowledged their error, said they'd mail a check "soon". We refused that offer as we have bills to pay, they took it out illegally, they can put it back the same way. After approximately 15 minutes of this, she connected us with " Heidi S" a manager who refused to give us a last name. She also acknowledged the mistake, stated she would, "put a rush on it" and we have our funds back in the bank by 11/9/18. We asked for a confirmation number, she refused, stating, "we don't do that." We waited and no refund, and on 11/9/18 nothing. We called at 3:15pm and spoke with "Denise" and she again acknowledging their illegal withdrawal, but had no idea about a "rush refund". She connected with "Oliver" a manager who told us "there are no rush refunds." We explained our previous conversations, and he stated, " 48 business hours, that's what we do." The number we called is: [protected], Listed as "Waste Management of Golden Valley, AZ" I wish to state that Waste Management has lied to us every time we spoke with them, and they don't care about our refund or service. What they have done is criminal, taking unauthorized funds with out permission, for services they have not provided, and failing to make any legitimate attempt to resolve this issue, refund our money, return our emails or calls.

I have a class A CDL. I am constantly getting messages about openings for a position. I have had four interviews. I have the qualifications for the position. I hear that at the Bridgeport WEst Virginia location that a few of the managers are family. I have yet to see any race besides white up at this location. This position hasn't been filled in over 6months. My last interview was literally 5 minutes Mike McDonald acted like he didn't want to be there. I could tell from his demeanor that the interview was pointless. No professionalism at all. There are all sorts or races that's been in this area for years now and more continuing to move here. We deserve an opportunity.

I watched an episode of "Undercover Boss" about Waste Management and I was really impressed with what they did on the show, but where I live (Hobbs, NM) they don't seem to care about the people or the business. Our WM building is starting to look pretty bad. I know that this probably doesn't mean much to you, but it is on one of the main highways in our town and it could use a good cleaning and fresh paint.
I would appreciate someone checking into this matter. Our town needs to be kept up just as bad as any other.

I called the first of the week to see about getting a bulk pick up on queen mattress and box springs. They stated to put them out on our day and would be no problem to take them. I come home and the trash is gone but the mattress and box springs were still there. I am an older women whom put these all down at the curb. I live on an acre so wasn't a short trip... I called in and they were like yes we have a note the items were to heavy. Ok I say one is heavier then the others but to not take any.. I myself can left all of these. So she was like well we can do one item at a time just not he heavier one but that will not be until your next pick up.. I am like that is a week away I cannot leave them there and I have to take them back up to the house? I am very unhappy with them I am sorry weight should of been addressed. But the box springs I can lift with one hand.

Transferred service from one address to another because of moving.
2834 Watson, Simi Valley, CA 93065 to 928 Watson Ave, Simi Valley, CA 93065. Did not receive information regarding transfer/service fees
Was not given new Customer ID number

Service was discontinued, no pick up on 9/12/2018. informed of overdue balance of $180.00. Stated that a payment had been made on 9/24 based on website information. Was informed no payment had been received. Provided. bank information Payment was located on Fitzgerald account. Informed by CSR that I had a different account for 928 Watson and provided with new id number. Question why I had not been informed, was told information was mailed. I stated that all the invoices I had received was from old Fitzgerald account. Was told probably a problem with the mail. Was told I had to pay past due amount before service could be restarted. Even with payment arrangements, no service until past due resolved. Received apology for not receiving information. I currently do not have service. I don't believe I should be punished because of miss communication of information. It too 5 phone calls and 3 hours on the phone to get to the point where my problem was identified.