Waypoint Homes review: Slumlord 64

I have wanted to switch my lease to a bigger home and after giving the deposit to hold the new home for two weeks I was told, after I received the new lease, was told I had to give 30 days notice on the home I am in now. This happened today on the day I was to get the keys I have been tring to contact someone who can give me answers. I have already arranged to change everything overi in 3 days. The leasing agent neglected to tell me? And won't return my calls. I love the house and knew it wouldn't last. Just wanted to transfer and sign for another 2 years. After finding this sight I've changed my mind. I just hope I get the deposit for the mover back. The deposit for holding the home will come out of the rent after I talk to a lawyer.

WayPoint Homes Review

HAHAHA, this place calls themselves a business. What a disgusting, ### company. Put in applications at the beginning of the month. Put $500 down to hold the property and paid $135 for applications just to be told I was approved, denied, and application was pending, in that order!

I fought with this company for a month and after telling this company and their local guy that I had to be out by the 1st they told me on the 31st that they would have an answer for me on the 2nd.

When I called this company the first time the guy they put me in touch with told me that he was quitting and didn't want to disclose why! That should have been my first clue! Against my better judgment I went through with it and continued to work with this company. What do I do now? put my stuff in storage, live in my car, and wait to hear from this company that has never made an attempt to reach me.

The local guy spent the whole time telling me he was working on it but not answering my calls or getting in touch with me. The corporate office and the local office had no idea what the other one was doing. The worst case of the left hand not knowing what the right hand was doing that I have ever seen. They both spent the whole time telling me to get in touch with the other office and giving me disinformation.

Stay away from this company. Do not use them to sell your house and do not rent from them. If you rent your house through this company they play bull ### games just to get as many applications and have no intention of actually renting. It is a damn gimmick and sounds lucrative as heck. Unfortunately everyone else gets ### on!

Now it's the 2nd of the month and my stuff is loaded into a friends garage and I have had a few friends offer their couch to me. Thanks WayPoint Homes!

I am in Florida and it's no better here! Only renting for three months and mold is surfacing
in the bathroom...paint was thrown over walls and doors to hide needed repairs, customer service poor. This is the 2015 US. Doesn't matter what state. America is the third world country and it's been evident for many years now.

Waypoint homes are kicking my children adn I out on the streets in Aurora, Colorado. Even after all rent was paid for the 11 months living in an unsafe place! Now they are evicting me for Utilities not pain for 0.23 cents! Really, kick me out over 0.23 cent! WOW! Letter states will take possition in three days, need Cashers check for $0.23 ! What a lawyer would love to take on and the news. Anyone want to ping in or take on this case, feel free to contact me! Waypoint Homes will never fix anything that breaks, SCAM!

You all are just money to them.

Dear Realtor Partners,

To help you promote our longer-term lease products, which earn you higher commissions (commission schedule shown below), we are introducing tiered rents – the longer the lease term, the lower the rent for the applicant and the higher the commission to you.

Some “fine print”:

- The lease-break fee is now 2 months’ rent plus the notice period – so anyone thinking that they’ll sign a longer-term lease to get the lower rent, without intending to stay the full lease term, faces a financially painful penalty.

- The Hot Sheet now shows two additional columns – rent for a 2-year lease and rent for a 3-year lease. Although these rents will periodically reset lower as a home sits on the market, they are not subject to negotiation.

- We are only advertising the 1-year rent on MLS – so you have an upper hand vs. the competition!

- We are no longer holding a home until an applicant is approved. We are simply losing too many days of marketing to applicants who don’t end up qualifying. This may result in you having multiple applicants for the same home – in fact I hope this is often the case, since it is very much to your benefit. First and foremost, it will create a sense of urgency, which will in turn speed up the application process. Second, it increases your likelihood of landing a lease. Third, it gives you leverage when negotiating lease durations; obviously if you have 2 approved applicants, but one wants a longer-term lease, that’s the one that will earn you the highest commission. In the event that a Waypoint applicant is applying for the same home at the same time as an applicant of yours, we will go with the first approval, regardless of lease term. So again, please create a sense of urgency with your applicants! The sooner they submit their proof of income and rental verification information, the sooner they will be screened.

- Our 3-year lease is similar to the 2-year lease in that the rent increase at the 1- and 2-year marks is only 3%.

- It also offers a much higher initial rewards points award than the 2-year lease product (4, 000 vs. 2, 000 points - see links below).

- Commission for a 3-year lease (your lead) is $750.

- 2-year is still $650 and 1-year is still $350.

We have replaced “Lease Plus Rewards” with “Waypoint Rewards”. Some of the highlights of the rewards program are:

- Every resident is eligible, regardless of lease term

- Easier to earn points

- Earlier redemption opportunities

- Wider variety of rewards available

This link will take you to the promotional video: http://waypointhomes.tv/

The attached file is the brochure: Waypoint Rewards.pdf

This link will take you to a more in-depth overview of the program: http://www.waypointhomes.com/waypoints

We are also developing a “guidebook” that is basically an expanded version of the brochure.

Please note that the Est. Clean Date for our Construction homes is exactly that – an estimate. Check with your local leasing specialist as the clean date approaches to confirm! We require all holds taken on Construction Homes to have the “Home Under Construction Acknowledgement” of the Holding Agreement (attached) fully executed!

© 2015 Microsoft Terms Privacy & cookies Developers English (United States)

Waypoint is a Slumlord, ,

I too have been paying my rent on time in Hampton, Ga, i was told that things were going to be fixed and still has not, i have a sink hole in the back yard and no one wants to address it, i have been calling for 3months to have someone fix a hold that has began to rise on the dining floor and no one has responded until now, and then i spoke to the "field office" told him the imporatance of what is going on that bugs are coming out of the floor, and he had the nerves to leave a note on the door and say sorry i missed you after i told him id be there in five minutes, after waiting 3 months to have someone look at the floor. I am getting an attorney and i will not pay rent until they fix what they are suppose to fix. They are theives and they are getting away with it. I agres with Eboni W a class action suite does need to be filed on them and they need to be put out of busniess, they are TERRIBLE, , , Invitation Homes is the best company to EVER use to rent from you will never have any issues out of them. I am going to break my lease and take the loss until i get my money back with the attorney, because i will die staying in the Waypoint House

This is the worst company to do business with, the phone staff is rude the "property managers" and "field techs" don't do the job they are paid to do. I have been dealing with a roof leak for days now and they have done nothing.

A couple weeks after moving into a beautiful Waypoint Home in a beautiful neighborhood, our air conditioner went out. We are now starting week 3 of having no AC...in Georgia...in one of the hottest July/Aug on record. I had to threaten them just to get them to return calls. They had someone who came out and said a part needed to be ordered. That was two weeks ago. They won't give me any info on the part or the timing. They won't respond to e-mails. They won't return phone calls or call back when they say. I had an AC company come out. The AC company said they were standard parts. They have the parts and can fix it for $700 tomorrow. Now, I need Waypoint's OK to have them do the work, but they won't get back to me and give it to me. In the state of GA, there is a "repair and deduct" law that says tenants can pay to fix and have deducted from the rent...if the company fails to address the issue in a reasonable time frame. Additionally, there is a condition referred to as "constructive eviction." Under this provision, if a landlord/property owner fails to address problems that cause the dwelling to be "unsuitable for its intended purpose, " this amounts to being evicted, which means the tenant has no obligation to pay rent. Therefore, if there are problems that make the house unsafe or prevent you from using part of it...or technically prevent you from enjoying all the benefits of the home...you may not legally be required to pay rent. I'm not a lawyer, and all laws are different in states and cities. Just don't take this lying down. Time to fight back.

I am sitting here in a state of complete shock and bewilderment. I as the band of you live in a Waypoint Home in the city of Denver I have been completely awed as to how this company that treats people as they do, .could possibly stay in business. I have honestly never encountered anything like them in my 63 yrs .I can't count how many emails I have sent to them trying to explain the concept of good business. They don't care. I've had a difficult time figuring out how they do it, but after reading your stories I seriously feel fortunate. I've been treated unfairly, but some of you were raped! Our issues here are the are the same as the majority of yours, except for the computer issues, they get their money quick. So, my biggest question now is why do they feel they feel they get away it? Have they somehow labeled us as powerless? Like we are just going to take it from them. I am extremely angry, not only on my behalf, but behalf on all of you! I say that all of us who are currently encumbered with a lease, band together and figure out how they are able to continue their practices, because apparently it has been going on for years.

I've been living in a Waypoint home in St. Petersburg, FL for about 3 months. On Friday of the Labor Day weekend, my air conditioner broke. I called the after hours service and within an hour, the on-call called me and told me he would be at my house around 1 pm the following day. The A/C was beyond repair. What impressed me was that Jim lived up to his promises! He said someone would be contacting me from the A/C company, which they did in less than an hour, he then followed up with me after hearing from him, then came back to my house with a portable unit just as promised. Because of the holiday weekend, a new A/C unit was not installed until today, Tuesday, but it was installed as promised! It's not often that you find someone who lives up to his promises, but Jim at Waypoint Homes did and I think that we should be writing about things that go right, not just what goes wrong.

I hate waypoint they are lazy pigs don't wanna help and not only that the house I'm rent in Florida at fort Lauderdale right now is needs some repairs like the wall paint and the ac even in the backyard and now they sent a notice that I didn't pay rent I pay my rent on time always for 5 months now I even got the receipt for proof not only that guys you should have a record of it as well I even give u guys the check in person I mean check the camera I give you guys $1'714 and its weird cause you guys say I owe $759 like what the hell I pay in full and it was a money order not Bank check

We have rented from Waypoint for a lil over a year and have have major issues since day one!..we would like to move without penalties and they won't let us they use the cheapest labor to fox things, they paint over bad material and the yard looks like crap, they never reply with sincerity to any comlaints, and I can't talk to any one other tHan the property manager that doesn't like me and doesn't know her job!

Wow, it's amazing that these people are still allowed to be in business. We live in Katy, Texas and have had the absolute worst experience from the first day of moving in. When we were unloading our U-haul and walked into the house, we noticed that squatters had taken over. We found the house to be completely filthy, and even worse, needle syringes inside the toilet. Although some of the issues were fixed, we experienced other problems with the house throughout the first year. The final straw came when we were broken into a second time. The police discovered that it was our next-door neighbors! Even though the cops found my belongings inside their house, they were unable to make an arrest. Terrified that the neighbors might retaliate against us, I tried to get in touch with the management team to transfer us to another property, being that I have a small child. I am aware that break-ins can happen anywhere, but the fact that it was our next-door neighbor, I felt like we had to get out of that house. After a solid week of trying to get in touch with my property manager, Yunka Young, I finally just went into her office to get some answers. She told me that she would need $1000 for a transfer fee, and that I would need to put down new security deposits and sign a new lease. In addition, she would have to schedule a walk-through at my current house. All of this, she said may take awhile as they are going through a merger--as if business just shuts down. She then told me that she could waive my fee for not giving a 30 day notice, if I brought her a police report. So, at this point, a week has gone by and I am still in the same house. As instructed, I go to the police office to retrieve the report. The police were only able to give me one-page of the report as a favor, because the entire report would not be available for another week. The next day, we showed back up at her office with the $1000 deposit and the report only to receive an email (they never call you) from Yunka saying that she could not waive the 30-day fees and restrictions because my police report did not mention the neighbors. Basically, she called me a liar and wants more money and wants to try and post-pone our move even further. As if the entire experience of the robbery, having many of my belongings stolen, was not bad enough, I am now dealing with a company who does not care anything about me. Everyday has literally been a living nightmare. Meanwhile, we have had our house packed for a week; my son is staying in another city with my mom; my neighbors have not been charged; and my house is still damaged from the break-in (we have plywood over the window). I keep thinking that it will all be over, but the hits just keep coming. We are now thinking of using the "Buy-out" option which requires two-months rent to get out of our lease. I wish that I would have done my research on this company before I had ever moved in. They do not care about us. We are just a dollar sign. If anyone ever talks to a lawyer about these people, let me know!

Waypoint is the most unprofessional and unethical company I have ever dealt with. They only want to put bandaids on major problems. Our air has been on and off for almost three weeks. We live in Florida and it is currently 82 degrees inside. That is only because if we turn it off for an hour or so it will reboot and cool temporarily. Our garage door opener took 3 outages before it was fixed, about 3 months. Everything in this house is seconds. The first week we were here I went to wipe down the front of the refrigerator and paint came off revealing dents and scratches. I am sooooo over this sorry excuse of a company. I will be contacting an attorney tomorrow.

I live in Denver Colorado. When I first moved in my home it was under another management company called Colony American Homes. They were great. But then they merged with Waypoint Homes and now I have been in total hell. My rent has went up a total of $500.00 since they took over. They refuse to fix anything stating that it is my responsibility to fix the property such as my sprinkler systems. I use to be able to pay rent online but now after the 5th they lock you out. I have never been late ever since I have been living on my own with my rent. The only option they have is mailing a money order to there local office here in Colorado. So I did and they lost my money. I had 3-$500.00 money orders and 1-$300.00 money order and they posted 1 of the $500.00 money order and the $300.00 but 2 of my $500.00 money orders are missing. I have been trying for a week to call them. I have left messages and just called repeatedly and no call back and no answer. But they were quick to come and put a 3 day notice of eviction on my door. I have tried to get the corporate office information and Waypoint Homes customer service stated they are not allowed to give out that information. That is a big red flag! What are they hiding. Corporate is note a secret service place and why won't they let anyone contact them. When it comes to my money and my family being homeless you would thing they would care a little bit more. DO NOT RENT FROM THEM IF YOU ARE SMART OR HAVE ANOTHER ALTERNATIVE PLEASE.

Wow!
Now I know I am not alone ...the home owners need to be aware of all these major concerns. Maybe cable news networks should see this!
Being a disable retired Army veteran. I HAVE ALSO HAD PROBLEMS FROM THE FIRST MOMENT AFTER MOVING IN. 6 MONTHS AGO.

I have been trying to move out of this home since October 2016, I gave my police report for an assault that happened with a neighbor within your subdivision, however, due to the lack of communication and back and forth emails I am getting no where. I have tried to contact Corporate today and spoke with someone because they told me you were at that office and would not be in Houston for a week. I have a little less than 2 weeks to be out by Feb 1, 2017. I noticed that I have my water bill and deposit taken they told me at MUD that you have to refund that, and my electric bill was taken as well so no bill for January, though I am still living on Kiplands, my Notice to vacate is Dec. 29, 2016 and move out by Feb 1, 2017. I have been working with Diego one of your agents and being told by Cortney that you have to cover all these issues, but only waiting more than 48 hrs for information now months.

Again lack of contact with leasing manager or agents, I was told from David your agent that my eviction from 2010 can possibly deny my transfer application, I already lost money trying to move outside of Waypoint from a private company because they accept no evictions but if I have been leasing for three years at this home this should not be a problem. Today I call Waypoint to see if Courntey found out anything from you, but nothing, and that records state I am to pay 1500 to transfer, Absurd! I dropped off the stamped police report from the precinct and they told me this was all they do to validate the report and if you had any questions to call, however, no call to them to date. I have looked at some homes through Waypoint and put in application that could be used but did not pay another fee because I have no more money to lose, and want to make sure this would be a smooth process.

Only told over and over you are out of the office, no response to my concerns or previous emails and my move out date is approaching. So I continue to contact corporate to find you and call center very rude telling me to wait 48 hours for response, and I was only trying to see if the person I spoke with this afternoon had passed my concerns to Corp Prop manager from what I told him today, again nothing. Again this has been going on since October of 2016 and my move or concerns are not answered, my police report no good, no information on my referral fee and my eviction will haunt me, all discouraging news.. Today I spoke with Kevin at Corporate again and said he would forward my issues to someone in that office that handles cases as this. Hours later before work I got call center rude. So now calling back to the Woodlands office and spoke with JR who advised me again it is noted for you to get back with me and a week is too long from today.

I am very disturbed now having problems trying to transfer within Waypoint where I am told that my eviction on my record from 2010 will deny my application regardless even though I have been leasing for 3years, first Triton homes, then Colony took over, now Waypoint all with renewed leases from the date of move in 2013. I am very concerned that I may be charged a fee of 1500 to transfer since Waypoint has not contacted the local precinct whom stamped and validated the police report for the second time I was redirected back to get a more valid report. Again, after a second trip to the police station they told me that what I gave you is Valid. But no one called to verify yet, if so I would not have a 1500 transfer fee added to my account, emails of my move out that didn't even have a 60 day Notice put in place yet, but my bill of 71.00 from MUD for my water was covered by you in December and my deposit taken of 150.00., now my light bill, but my move out is not unit Feb, 2017, so what is the office doing? Messing things up for me and I am still a current resident and paying rent on time every month with no delays.

Again, this has been since October 2016 since the assault, the sole reason I am trying to move before my lease ends again in May of 2017. I am getting the run around still to date, and currently looking for other leasing companies to lease from as we speak due to the negligence and contact follow up from you or anyone with Waypoint with my concerns. I don't want to pay fees or be charged any more money besides the return of my deposit, even though I have lived here for 3years I will return the key and have home cleaned normal things should not be charged is for painting and carpet/floors. So now I am still waiting for Corporate or office Manager, you to call me immediately upon receipt of this email and respond accordingly. I have less than 2 weeks to be out of this. I have also referred my Pastor to Waypoint and they moved in their home Dec 21. 2016 and was told from Waypoint that they do not honor any referral fees in Texas, but on the website it offers a 50 gift certificate of some sort, or they would pay any licensed agent in Texas the full fee. So I am figuring they are not honoring my referral application for Douglas Preston either, even though I am going through so much mind blowing back and forth I still recommended them for housing and they are happy until nightmares hit. I work nights it is often difficult to follow up at times now I am finding myself restless trying to get answers. Please help me in any way if possible, again I am just trying to move without owing before my lease is up in MAY. Wanted to transfer with Waypoint but homes I have visited in Houston were either rented or taken, or not satisfactory to my budget or not clean. Very frustrated tenant.

I only been a resident for a few months and my basement was flooded, they assured me before moving in that the finished basement would NEVER flood and that I only need renters insurance in case of fire or break in and etc. I am a fulltime college student that is pregnant and all of my baby things and my books for school amongst other things was damaged due to the flooding. They refuse to replace my items that was damaged and told me that's why they tell us to get renters insurance, well I have renters insurance and they don't cover floods, none of them do. I need help as I have called other places like fema and red cross but they cant help unless your state has been declared a disaster state

My credit is low 400s I need to rent a house for family money is no issue for hubby and I we just made wrong choices in the past will waypoint approve us?

You should be aware that waypoint homes just merged w invitation homes so expect all these problems will now be hidden with invitation homes labeling.

I feel sorry for thousands of home renters who will now have to fight even a bigger cadre of lawyers who will be representing these sleazy [censor] slumlords.

I do believe reports that this ceo is a buddy of our [censor] president. They have the same gutter mentality of greed and abuse.

Worst company ever!
unethical.
Fraudulent.
Despicable.
Horrible.