Menu
For Business Write a review File a complaint
CB Web Design and Development Value Plus Do not let this company scam you!
Value Plus

Value Plus review: Do not let this company scam you! 375

K
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I can't contact this company to stop this and the only reason I figured this out is because it made my account balance over limit. I am careful usually and I don't even use this card anymore because the interest is ridiculous. Has anyone out there figured out how to contact them and set them straight?

What kind of products have people out there ordered before they discovered that this company started showing up on their credit card statement? I know myself I ordered Lens Dr the liquid eyeglass repair stuff that you fix horrible scratches so you don't have to buy another pair of glasses. Since figuring this out I have probably spent that much because I didn't notice these charges until now. They are charging me 16.95 and have been since Feb. at least. I am so mad it is ruining my mother's day with my mom. She is sitting in the other room while I try and figure out how I can fix this problem but because it being Sunday no one is answering any phones even my credit card company. So I guess I will have to wait until tomorrow to flip out all over again.

DO NOT LET THIS COMPANY SCAM YOU

If you order something just order that product when they ask you if you want this and that say no. No special speedy delivery or anything besides the product at least that is how I think I got this charge on my account. Who knows I will never order anything online again.

Which stinks because I don't drive and this comes in handy occasionally.

Thanks for listening,
Kim
New Bedford, MA

Update by Kim Mc.
Dec 06, 2006 11:45 pm EST

I just got this value thing in the mail yesterday and I left it on the table. My husband picked it up and asked about it, so I put the address in the computer and came to this. I called [protected] and got it cancelled before I was ever charged thanks to my nosy husband. I am so glad I came across this board first.

Sorry to all who didn't catch this in time

Kim

375 comments
Add a comment
S
S
Stephanie Brown
Apr 06, 2007 8:23 pm EDT

I also went online to receive the free services and it was not there to access. I feel cheated and will sue them if they charge my card.

J
J
Justin H. C. Quimby
Apr 22, 2007 7:26 pm EDT

You people that think you are "getting scammed" must be f*ckin ###s. Value plus and explore usa has worked out incredibly well for me. Not only that but I got a $25 gas card and a $25 walmart card just for looking at the programs. Yeah i paid a $1 processing fee for each program but I've also saved over $4000 this year on electronics, dvd's, home depot purchases, and even my last vacation. (We went to Maui) They also gave me $300 in traveler's cheques when I had to go to Massachussetts for a Red Sox game. May I make a suggestion? Pay attention to what the telesales people are saying when you're saying "yes" to them. And if you follow instructions, you could end up saving a lot of cash like me...

VALUEPLUS
EXPLORE USA

C
C
Charles E Mcguire
Apr 24, 2007 1:48 am EDT

My credit was charged $16.95 for dining and entertainment. They were very RUDE and ARROGANT. I talked to a supervisor, Loretta, and she was just as ignorant as the first person I talked to.She said that she would correct my account and I should have a credit within 3 days... I told her I would be watching for it...

L
L
Lisa L. Owens
Apr 27, 2007 2:26 am EDT

If its the people i think it is, i called them the first day i got this package and cancelled, it was for a thirty day trial, and i cancel right off the bat. This guy answer, it told him my name and he said thank you, and he simply hung up.

T
T
Theresa Fingers
Apr 28, 2007 8:33 am EDT

I to was charged $14.95 to my account. I found another phone number for this company. The number is [protected], their hours are Monday thru Friday 8:00 a.m. to 11:00 p.m.

S
S
SG
May 01, 2007 10:58 am EDT

I filed a complaint with the Pennsylvania attorney generals office/Bureau of consumer protection. I did this online and they took care of everything. ordered this wc value company to stop charging my card and i got 2 months charges returned to me. I called wc value but they didn't stop. It doesn't work like that. So try the attorney general office and see if they will help you.

J
J
Jarrod Sauvage
May 08, 2007 3:32 pm EDT

I AM PISSED! i just got called and they said a bunch a good things and without thinking agreed to it and after i hung up they charged me 50 bucks on my cc and when i called to cancel they said it takes up to 3 days to "process" it into the computer. Please be careful out there. Now i will have to cancel my cc and what is worst i gave them my ssn. Worst day of my life.

A
A
Angela Whitney
May 10, 2007 1:30 pm EDT

I ordered Natural Cures They Don't Want You TO Know About and I also signed up for Valuplus and I too was to get a 25 gift card the website did not exist so I called the number and they were giving me the run around. Saying I would have to send in forms to receive it this went on for about a month so I cancelled it today and I can only hope that they don't charge my debit card. I am glad that I came upon this site because I would have never known how they con people. The best thing to do is cancel and hope they didn't take full advantage of you. They also rent your name out and you have to request a form stating that you don't want your name on the mailing list. The number I used to cancel is [protected] I really hope this Helps.

C
C
Carolyn Brown
May 11, 2007 1:52 pm EDT

I just called [protected] today for the 2nd time to cancel but th Plus and the Explore USA. I asked for a list of vendors who supply the information to this company and was told that there were too many to list. They did cancel my account the first time but I had to call the second time to get my money refunded. Right on - what a scam!

C
C
C H
May 16, 2007 8:53 am EDT

For 3 months now I have gotten a charge from WC Value Plus for 16.95. It has been taken off my debit card. I have not been able to locate them. I am thinking that the only way to deal with this is through my bank by placing a block on them for false charges.

K
K
kenneth coffey III
May 18, 2007 1:04 pm EDT

You people that are complaining about value plus are full of crap. The web sites that you say are not there are in fact there www.iexploreusa.com, www.valueplusonline.com and for the gift card goto www.valueplusonline.com/gcform or www.iexploreusa.com/gcform. Also the reason you were charged is because you failed to call and cancel the membership within the 30 day trial period. They explain everything to you on the phone numerous times before you except it. Also they can't charge your card unless you dial your birthday month and day into the phone to authorize the transaction. So how do you not know that you were charged. So if you fail to open the package that is an oversize envelope with value plus written right on the front that is your own fault, they also tell you that it will be arriving in about two weeks to look out for it and they also give you the 1800# on the phone before you hang up so you can call and cancel if your package don't arrive within two weeks. Go to the better business bureau and see for yourself that quality resources only had 54 complaints in the past three years and only 20 of them were not resolved because the person that filed the complaint did not respond so that they could be remedied, the other 34 were satisfied. This company processes thousands of orders a day so 20 complaints in three years is hardly nothing. So keep on complaining while thousands of people that use value plus are happy with it and are saving money. You have to realize that there are people out there that just like to complain and are trying to draw others into there little unhappy world. Misery loves company. Do some research before you listen to these people. Please. It's a good money saving program if you take advantage of it and utilize it properly. Also feel free to try the websites they said are not there and you will see that they are there. Your on the computer now so go ahead and check it out now. But you do need a member ID to gain access so if your not a member you cant go into the site. But you can clearly see that they are real. Thats all i have to say for now. Thank you for taking the time to check this out.

Z
Z
Zac Dodge
May 24, 2007 5:37 am EDT

I just discovered that I too was being billed $16.95 a month for the past three months from this company. Which I never signed up for their services. As for Mr. Ken Coffey's defending them, I figure he must work for them. If he received an account number, then he had to know he signed up. I, and take the majority of those responding, were never sent any information concerning accounts. We were just billed for the service for which we did not sign up for. I talked to a very nice lady. She said they will cancel my account. However as for a refund, because it came to $50.85 (.85 more than she could authorize), I supposedly will receive a form (in about 7 to ten days) that I have to fill out and send back. I am assuming that somewhere in the next 3 to 4 months, if at all, I will receive my refund of the money that was taken without my consent. You know, it never ceases to amaze me, that they can bill you in 2 minutes, but they can't credit you for weeks or months. Be careful when even just looking at free offers. I think that is how they got me. I purchased something on the internet which then said you get a free gift or something. Even though I backed out of the free gifts offer, they still took my credit card info from the item purchase and billed my account. Unfortunately I don't know what item this was attached to.

F
F
Felisha M
May 29, 2007 7:21 pm EDT

WC Value Plus charged my credit card twice, but luckily I have Bank of America. I called the company and had them cancel my "subscription." They were so intrusive in asking me to verify my information. They asked for just about everything but my SSN. I was afraid that they were going to use my information and try to charge me again. I never signed up for anything AT ALL! Constantly scan your statements, if it looks funny, it probably is. If you don't recognize the vendor and its not in your city/state or whatever...call your credit card company as quickly as possible. Last thing you want is someone telling you they can't get you your money back.

C
C
casey connell
May 30, 2007 9:32 am EDT

I to recently was suckered by this company. I figure it was o.k. to try and I got a free! Gas card and a free 25.00 visa card out of it. After three weeks and no paper work in the mail I called to cancel whatever these programs were before I got charged, they did cancel my accounts and so far I don`t have any other charges BUT last week my bank sent a letter saying a credit card payoff company had recently been hacked into and hundreds of card numbers were stolen, so I was being issued a new card.

This company is not a member of the BBB, How are they getting their information? There are over three hundred complaints on this site, how about all of the people who just take the loss, don`t see the charges, or don`t have a computer.

If this company is not a Member of the BBB and they can`t do anything Who Can?

J
J
Joel Bradley
Jun 02, 2007 10:51 pm EDT

I hope everyone that is a part of this company burns in hell.

D
D
doug a landry
Jun 03, 2007 7:42 pm EDT

Ken ur full of &^%$ i have a charge on my card this month for no reason, no order no phone call nothing. The company is a scam company and needs to be shut down and the folks arrested.

R
R
Robert Archer
Jun 04, 2007 10:27 am EDT

Hi,

I just found this site after noticing a $14.95 charge on my card for the past two months and am glad I did. My bank couldn't find a proper number for them for anything. While i don't FULLY agree with Ken, I will back up some of what he said. BTW, this does not mean this applies to everyone. I recently ordered something and the company in their fast talk said they were sending a coupon package that cost $1.00 for the 1st month and unless it was canceled it would be $14.95 a month there after. Now, I can't really tell you if that ever came because I quite honestly don't remember so that could be part of the scam or my fault. I did however call and it took 30 seconds to cancel this with no hick-ups. I can fully see how this can be a scam and the more I think about it, it really is. I mean, for $14.95 a month I should really see something more concrete or significant in my mail on a regular basis or better customer follow up. A "Hey we noticed you recently decided to join our company, welcome, be sure to look out for __." As is the American way not to do this i don't hold my breath though. I might call back and find out exactly what my 30 buck just went to and see if I can get that. I'll try to report back but like me, don't hold your breath for good news.

M
M
Mary
Jun 08, 2007 2:10 pm EDT

The company value plus has something to do with road side assistance and discounts. I never received the discounts nor the assistance. I think the bank is the one giving out the information to this company because i received a letter from value plus through my bank.

D
D
donna bainum
Jun 10, 2007 7:52 am EDT

Rip off a**holes! you can't access the website they give you for the gas vouchers or the walmart card. I will do all of us a favor. I am sending out bulk emails all over to alert others o this scam. I have reported them to the attorney general, which confirmed that this is illegal and is alerting other states of this scam. These ### told me they were charging my account $1, turned out to be 3 charges 2-$1 charges and a $9.95 charge which overdrafted the account costing another $32 times 3 du to my being out of town,not getting the letter from the bank. I also spoke of the possibility of a class action suit, which I should know about in a week or so. THIS IS CREDIT CARD FRAUD! CONFIRMED BY THE ATTORNEY GENERAL! please EVERYONE CONTACT YOUR LOCAL ATTORNEY GENERAL THE MORE COMPLAINTS THE BETTER. The mention of criminal charges were brought to my attention also from this office. They believe even with an agreement, that this would be possible due to the fact that they are getting credit/bank card info without any authority to do so. From these complaints you have all posted along with my own personal experience they are now being criminally investigated. These dik lickers won't be getting away with this much longer, and I hope they all rot in prison.

D
D
donna bainum
Jun 10, 2007 8:00 am EDT

Everyone please work together on this even if you have to cancel your card and get a new one issued. PLEASE SEE MY FIRST SUBMISSION THIS IS FRAUD ACCORDING TO THE ATTORNEY GENERAL! Make these ### pay for what they are doing, PRESS CHARGES! And if you have time report this to senate, congress, governors and everyone you can think of. They are now under criminal investigation.

J
J
Joan Helms
Jun 17, 2007 4:47 am EDT

All I did was look at the site that popped up and now I find out they are going to deduct from my account! How can they do that without my card number? Something is terribly wrong and it's being done to all of us! This is a scam to the worst level.

L
L
loretta w
Jun 20, 2007 7:04 am EDT

Hi, thanks so much for the info. I lucked out and read that complaints in time to cancel before they ripped me off in huge amounts. Someone needs to find a way to put a stop to this. Those jerks are becoming rich off of innocent people. Again, THANKS!

J
J
John Gonzalez
Jun 20, 2007 4:22 pm EDT

I was checking my balance in my credit card and I found that there was a charge of $14.95 of something I didn't even know where that came from, so I report it immediately to my bank as a fraud and they gave me their number that was showing on the transaction, I called to this number and they said that I was a member of WC Value Plus, so I said What! I have never sign up for such of membership so they are going to credit it back to my credit card. Called to this number -[protected] and stop them for charging you with something that you never sign up. Report this to the Department of Fraud of your credit card and they can give another credit card with a new account number so that will stop them from charging you money.

Z
Z
Zac Dodge
Jun 22, 2007 11:19 am EDT

I previously left a posting to this web site. I still agree that it is a ripoff. And though I am still very upset at the fact I did nothing to permit them from charging my credit card (I never talked to anyone nor ok'ed online), I have to say this. I was pleasantly surprised to see a reversal of the charges to my credit card last week. Though I never was contacted nor received a cancellation email I was told I would, it appears they have followed through and remove me from their account and refunded the payments they had charged my credit card. I am by no means taking up for them, but I thought it necessary to let all know that if you contact them, they will refund you your money. I hope it works for you. NOTE - so far I haven't been charged again and the date has passed in which they were placing the charge. I will be monitoring my accounts much more closely.

G
G
George P Walter
Jul 02, 2007 1:35 pm EDT

It's impossible to get the 25.00 promised. Web address is worthless.

Z
Z
zack vaguhn
Jul 10, 2007 1:38 am EDT

MOTHERS got me too. Cant believe it. I'm so pissed i went to buy somethings on the internet yesterday and my card was *** denied. Well i got a letter this morning. WC drained my *** checking card.. Oh i could kill them. I'll be calling tomorrow. Here i cant wait for this one those idiots are gonna get theirs.

J
J
jill rene stinnett
Jul 25, 2007 1:11 pm EDT

I did not even know what value plus was until i found out they had been taken 16.95 out of my acct. For 7 months,i did not sign up for anything, i called the BBB and they said, that there was 200 complaints on them. I am very upset, angry, #*&%!etc! also for everyone else who was scammed by these jerks...

L
L
Lydia Trowbridge
Jul 27, 2007 8:23 am EDT

WC Value plus has been charging us for about a year now we call and insist they take the charges off and cancel the account they take the charges off but still won't cancel the account. We are gonna go to JAG!

J
J
June Shaffer
Aug 12, 2007 9:16 pm EDT

What a rip-off! They bounced my checking account! How do these people get our numbers?

J
J
June Shaffer
Aug 12, 2007 9:37 pm EDT

I was ripped-off! never got anything for my money! I June Shaffer officially cancel my membership! Don't take another dime of my money! I say we all get together and sue the hell out of Valueplus! Is this doable?

B
B
Bill Keserich
Aug 14, 2007 3:20 pm EDT

I found these charges on my card too. I called the number and they said I applied but I did not .I told them to cancel and give me back my money.

K
K
Katey Long
Aug 21, 2007 4:11 pm EDT

I had the same thing happen and didn't even know why or how I was getting the charge. I called my credit card company (VISA) and they told me that the best thing to do was to change the account number on my card so that they would not be able to charge me anymore for that charge. thank goodness.

D
D
Danny
Aug 25, 2007 8:59 am EDT

i was wondering what the hell that was thanks peeps my ### getting canceled ###ed up that they did this uncoll really

K
K
Kathy Queen
Aug 30, 2007 7:05 am EDT

Man, the same thing happened to me! $16.95 has been coming out of my credit card account for 6 months. After my husband tried for two months, and got the run around, to find out what company this was I called them. I ended up talking to a sixteen year old boy! That was their customer representative! And when I asked to speak to the supervisor... he hung up on me. Still trying to recoup the money we lost. Good luck to all that encounter this scam!

T
T
Tiffany
Aug 30, 2007 7:47 am EDT

I called [protected] and told them to cancel my account. The sales rep said the account would be cancelled as of today.

Good Luck!

J
J
joe wolf
Sep 07, 2007 10:48 am EDT

Nobody at the phone # given is of any help in trying to get these things resolved, all they want is more of your information, but are unwilling to give out any of their info, so be careful about who you talk to, the people I talked to are tryst and her manager sandy but neither would give there I D # or last name!

M
M
Mickie Roque
Sep 11, 2007 11:24 am EDT

They called me too and they said that they will give me a free $40 for gas. I canceled my credit card right away. They called me back and they don't know what to say and hung up.

D
D
Dan Schworn
Sep 15, 2007 3:02 pm EDT

The companies that charged my account as noted were unauthorized . I do not know how they acquired my account number I never heard of these companies before until now when I checked my statement and then checking back further they have been charging my account for months and I did not realize it. I learned my lesson .
WC explore usa,WC value plus and American leisure

R
R
Randy Saeks
Sep 15, 2007 7:18 pm EDT

Here is a link to remove yourself:

https://www.programstop.com/

J
J
Jeka
Sep 17, 2007 9:19 am EDT

Here is a good number to contact an actual person. [protected]

The lady I talked to was rude but she supposedly cancelled whatever account I apparently have. I told her I wanted my money refunded and she said she would mail me a form to fill out and mail back to another department who would then review my account and determine whether or not to reimburse me. ?! Not sure how they can justify not reimbursing someone for charges they fradulantly pulled from someone's account! In the mean time I am sending my bank a stop payment letter and they will make sure this company cannot deduct anything from my account for 6 months while I am disputing these charges. This is just ridiculous. When I asked how they got my information they said I probably bought something only from a joint company. ?!

  1. Value Plus Contacts

  2. Value Plus phone numbers
    +1 (866) 314-2418
    +1 (866) 314-2418
    Click up if you have successfully reached Value Plus by calling +1 (866) 314-2418 phone number 1 1 users reported that they have successfully reached Value Plus by calling +1 (866) 314-2418 phone number Click down if you have unsuccessfully reached Value Plus by calling +1 (866) 314-2418 phone number 0 0 users reported that they have UNsuccessfully reached Value Plus by calling +1 (866) 314-2418 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 475-1942
    +1 (800) 475-1942
    Click up if you have successfully reached Value Plus by calling +1 (800) 475-1942 phone number 7 7 users reported that they have successfully reached Value Plus by calling +1 (800) 475-1942 phone number Click down if you have unsuccessfully reached Value Plus by calling +1 (800) 475-1942 phone number 0 0 users reported that they have UNsuccessfully reached Value Plus by calling +1 (800) 475-1942 phone number
    100%
    Confidence score
    Cancel Your Membership
  3. Value Plus emails
  4. Value Plus address
    PO Box 5265, Hopkins, Minnesota, 55343, United States
  5. Value Plus social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Value Plus contacts