CB Banks Wells Fargo home preservation help

Wells Fargo review: home preservation help 6

B. Kas of Sturgeon Bay, US

May 05, 2012 11:48 pm EDT

Verified customer

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We've been trying to get help from a " Home Preservation Specialist" for over 2 months. We sent in an application which we found out was NEVER filed. The woman assigned to us (Latoya Freeman) never returned our phone calls. We've called them numerous times and have talked to a different person each time. We've now been put into FORECLOSURE status while waiting for some kind of progress to be made. Every day that goes by, the amount we owe gets larger (over $8, 000 now and that's including foreclosure fees). If we would have had a Home Preservation Specialist that knew what she was doing from the beginning, we firmly believe that we could have avoided FORECLOSURE. We are now looking for a lawyer that specializes in this type of situation. EVERY TIME we receive a phone call from Wells Fargo or when we call them ourselves, we give them the same information and we make it VERY clear that we are getting NO HELP from anyone. No one WANTS to put themselves in this situation. If my boyfriend hadn't lost his job (like thousands of other people have) we would not have had these issues. Obviously Wells Fargo is NOT willing to work with us and I will NEVER recommend that anyone do business with them.As I recall Wells Fargo was in serious trouble themselves not THAT long ago so in MY opinion they should be more willing to help their customers like they, themselves were helped.

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willie hardrick

Unadilla, US

1 comments

willie hardrick of Unadilla, US

Jul 03, 2011 11:22 pm EDT

Well Fargo reposed my vehicle for 1095.00 and sold it whicj it was worth more and I haven't heard from them and this happened in January this year.

nottootickledpink

El Cajon, US

2 complaint

13 comments

nottootickledpink of El Cajon, US

Jul 04, 2011 12:30 am EDT

they took back you car?

dia3766

113 comments

dia3766 of BJ

Jul 04, 2011 12:53 am EDT

I am pretty sure you incurred additional costs when they had to go through the trouble in taking your car back and selling it. Chances are they barely made the amount owed back as a result. Next time pay your bill and not let it get to that stage

CapitalHillCommuter

Washington, US

29 comments

CapitalHillCommuter of Washington, US

Jul 04, 2011 1:53 am EDT

Contact them. Was your past due $1095 or the total on the note?

jbfirebird

nowhere, US

370 comments

jbfirebird of nowhere, US

Jul 04, 2011 3:05 am EDT

must be your first loan. this is what happens when you dont make your payment. why would they call you. they got what they need. you should be calling them to get what you need.

CapitalHillCommuter

Washington, US

29 comments

CapitalHillCommuter of Washington, US

Jul 04, 2011 3:50 am EDT

If you only owe $1095, they repo it, and sell it for less than the note, you will get a notice to pay the difference. If it sold for more than the note, i dont know if that is SOL for you or not, but they will not ask you for the past due amount. I dont think they will have to pay you the surplus. You need to check on that. But they may still send you a bill from the repo company for towing/storing.

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