Wells Fargo
Reviews and Complaints

My car was repo'd a couple weeks ago because I was late on my payments - standard story there; except the week before it was taken I had made a good faith payment saying I would be able to send more once I got paid on the Thursday the following week. My car was taken on Tuesday. 2 Days before I planned on sending a huge bulk payment.

I was able to transfer funds in a timely manner but when I finally got information about where my car could be picked up, I was told it was at Manheim in Fontana. Fontana! I live in San Diego. How the hell was I supposed to get to Fontana without a vehicle?!?

I made the appointment for 11.4.11, arranged a couple different times with friends and made the 2+ hour trip to Fontana. Upon my arrival, I was immediately asked if there was anything wrong with my vehicle. "Nope, nothing." Then I overheard the guy asking for gas and a jump. Concerned, I asked if "jump" was a code word or if it meant what I thought it did. No, you're car won't start." I was assured by his officemate who said it was probably just the battery and that they remove all gas from vehicles during transit (umm...I had filled up my tank a day prior - goodbye to another $50) After several moments, Giovanni told me my car wasn't operating properly, it was likely the gas-pump and advised that I should contact my bank.

I called Rocky at Wells Fargo Dealer Services. He went through the condition reports, said they all stated the car was in good condition at every stop along the way and that I needed to take it up with Manheim.

What do you mean? I didn't hire these people. They don't work for me. Why am I now responsible for something I had no part in? Someone along the way damaged my car, I had taken a day off work (not to mention my friend who drove me there), driven 2 hours to find that my car wasn't running properly and everyone involved was playing the finger pointing game?!?

Giovanni @ Manheim made a phone call to his supervisor, Nicole, who said the managers were in a meeting and would be until 1. I was told that since it was Friday, it was unlikely anything would happen with car that day.

I asked to see the vehicle. How did I know they weren't making the entire story up? I was told I couldn't enter the storage facility but that my car would be visible through the fence. My friend and I located my car. Noted that it was in spot it had clearly not been stored in and was so close to other vehicles there was not way it was towed there. It had been running properly enough to move it the spot it currently sat. I also noted, the bottom of the front bumper had been pulled loose and was hanging near the ground. Needless to say, before this whole situation, that was not like that.

Defeated, my friend and I returned to San Diego. What am I supposed to do now?

The following Monday (11.7), I left a message for Rocky @ Wells Fargo Dealer Services and spoke with Giovanni @ Manheim. Giovanni told me he had left messages for his managers, Nicole, who didn't return his call, and, David Thompson, who also hadn't responded.
I called back on Wednesday (11.9) to be told Manheim's condition report said the car came in as a "non-runner" according to David Thompson. Weird, since there wasn't any mention of that at any point prior to the Friday I had tried to 'will call' my vehicle or even when I was contacting Wells Fargo. If that was case, why has Giovanni asked me if there was anything wrong with my car if they already declared it as a 'non-runner'!? Also disturbing, is that the tow truck driving actually drove the car to reposition it to load it on his tow truck. Something's definitely not making sense here and I'm getting the run-around. I left a message for Rocky @ Wells Fargo Dealer Services - thinking they might care if the companies they employed to repo their vehicles damaged "their" cars along the way.

Did I mention when I first spoke with Rocky @ Wells Fargo Dealer Services, he actually said they had to find out why so many cars end up in disprepair after being taken to Manheim? Right. Fishy!

On Friday, 11.11.11, I left another message for Rocky @ Wells Fargo asking him to please call me back. I had done everything they asked of me and to be strung along for as long as I had was unacceptable.

I left another message for Rocky @ Wells Fargo Dealer Services today. I am beyond frustrated with this entire process, with both these companies. My car was running perfectly fine before it was taken into their custody. It's such a scam. They have you in such a position, you feel like a low-down dirty dog, as though you have no rights or say so in the matter. They give you just enough information then drop bombs once you've done what they ask.

This is unacceptable. I will tell everyone I know, post on every site and call daily until this issue is resolved.

My wife & I asked Wells Fargo, Kathy Becker, Dispute dept. for a dispute form. She wanted to know why. We told her that we wanted to dispute charges by SPRINT because they failed to honor the service agreement.
We had a long time of trouble with SPRINT. Recently they contracted with our minor child online without obtaining any proof of the minor's age. The charge was on our credit card and our address and they knew full well of my past complaints about SPRINT allowing our minor to order extras on our account. SPRINT has been horrible at delivering on their end so we just stopped paying the bill. After a few months went by and my blood pressure returned to normal I agreed to settle. SPRINT tallied up the amount after crediting for items I did not want or order. SPRINT told us the amount, my wife swiped the credit card and then SPRINT said it would take a couple of hours to re-activate our lines. Later SPRINT told us they would not re-activate our lines unless we paid another $150. At that point it was obvious that SPRINT is being run by a criminal element, we believe. We have been put through HELL. So back at the WELLS FARGO ranch we asked Kathy Becker for a dispute form, but she refuses. She claims that SPRINT charged us for an EARLY TERMINATION FEE. I just received an email from SPRINT that there is no such charge on our account. What is wrong with American employees today ? Answer: They aren't working for Mom & Pop, they work for callous corporations that care NOTHING about humanity.

My husband works for an entity that has a Wells Fargo business checking account. We used to have our personal accounts with Wells Fargo, but moved all our accounts to a credit union when Wells Fargo came up with the brilliant idea to add charges for checking accounts and debit card use. My husband wrote his monthly payroll check to himself on his Wells Fargo business account (signed with proper authority, by himself and the President of the firm). My husband is an authorized signer as well on the checks. When he went to cash the Wells Fargo check at a Wells Fargo branch, they said they could not cash it unless he paid a $7.50 fee, because he didn't have a personal account with Wells Fargo! (He cashed the check elsewhere.) So, he's an authorized signer on a Wells Fargo account, the check is written on that account, and they won't let him cash it without charging a fee! Ridiculous! I am so glad we moved our personal accounts to a credit union, and I strongly encourage others to do so as well.

My 70 year old mother recently withdrew her savings from the stock market, this is all the money she has to last her. She had a line of credit at Wells Fargo and they had recently contacted her about writing this off or reduing payments. Today, with no written notice, they called her and told her they were taking the balance out of her savings acct to close the credit line. They were very mean to her and told her she had no recourse and that she could complain but that would not stop the withdrawal. This is simply not right, she could make the monthly payments but they basically treated her like a senile old woman and stole her money. The Wells Fargo employee who called her, Kyle, refused to give his last name and yelled at her several times.

Wells Fargo Auto Finance called harrasing us that they would repo our vehicle when large payments were made towards the account. They've reversed the payments. Once I contacted them to find out what happened to our payments that they reversed they transfered me (probably all over the world) and kept me on hold for more than an hour. Finally, I received a call from Wells Fargo Auto, eventhough I had the other line on hold with them, I spoke with the team leader and was advised that they would give me a call back tomorrow after the payments were applied correctly. I still couldn't get an answer why the collector who called us would be harrasing us and threatning us that they would repo our vehicle.

We have been trying to get Wells Fargo to sign and release our check from State Farm for damages received during Hurricane Irene, on Aug. 27, 2011. We had emergency repairs done in August and still are not able to pay contractor
for those services. It is now the end of October. We cannot proceed on further repairs to our home (holes in roof and ceiling in kitchen, foyer, and living/dining room). We have called them repeatedly and they continue to request more
information. We spent $52 of our own money to fax all State Farm insurance forms and contractor forms to Wells Fargo
on Oct 3, to expedite request. Although we have called them repeatedly, they have never called us with regard to our request for an exception to sign and release our State Farm check. (We were told this would take 3-5 business days) Today, I requested to speak to Anita who is handling (or not handling) our claim. She was unavailable. It is now Oct 28, 2011.

I called and gave all my info to customer service (antointte) she said her name was, she was the most uglyest person I had ever talked to at customer service we went round and round and I keep telling her, but it's my banking account! And I need a new atm card for my child, if she would just please mail one, and she said no! That my child would have to call herself, so I said again but it's my banking account, so please every one get your 13 yr old child to call the bank and try to get a new atm, goodluck! Wellsfargo really need to check who they hire,...

Homeq, wachovia, wells fargo, michael milstead, milstead & associates, chrisovalante fliakos, phelan hallinan schmieg, federman phelan:
The first six of the above players were actively responsible for abusive debt collection practices on james and judy dehart.
James and judy dehart were current with the mortgage payments, no foreclosure was filed, and absolute proof of this was given to the
Law office of michael milstead and to wachovia/homeq. Yet they sold the deharts' home at sheriff sale anyway! There is an active case
Pending at the eastern district of pennsylvania, allentown. Case no. 11-416 (Msg). If you go there you can see all the details with tons of exhibits filed.
My website should be obvious and you can feel safe going to save jimmys home dot com. If you want you can contact me for any additional information, we will be happy
To answer any questions. We also could use stories from others concerning these banks or law firms, lawyers, etc. Whatever you can do to help the deharts
Will be appreciated.
Thank you, dan

Wells Fargo has frozen my fully funded checking account for no reason.
I was not able to deposit personal check, Bill payment check sent by CheckFree service was returned, my cell phone service was interrupted, I lost lots of call, Cell Company added $25.00 returned check fee. After check has been returned, my checkfree payment account was frozen and I was not able to schedule my monthly payments.
My personal life was disrupted just because someone did not like me or for any personal reason decided to freeze my checking account. This account had never had any problems, or overdrafts.

I received a letter regarding escrow shortage and if paid my monthly payments would not increase. The payment had to be received by October 1st. I mailed in the required amount and they claim they did not get it until October 3rd. (The first and second were a weekend). The payment was mailed Sept 17th which was plenty of time to be received by September 30th. When contacted today, they claim because payment was late they can not change my amount back to the lower amount.
In these economic times the $46.18 extra each month is a hardship. I believe they purposely held my check so they can get the larger amount. Can the banking commission do anything about this?

I talked to a representative at wells fargo on 10/16/11 in reference to my car being in a repossesion status. the representative advised me that i needed to send 215.00 in addition to the 590.00 i sent a week before and 128.00 in unapplied funds from august 2011... I agreed, but advised him at that time that because my recent pymt of 590.00 i would not be able to send the additional 215.00 until 10/20/11 which is my payday. we agreed... i sent the money today and called to give him the reference number to the moneygram in order to have the funds applied and he advised me that the 590.00 was rejected and sent back to an address i don't live at and told me he could no longer discuss the matter with me. after which he hung up in my face... so i am at the point where i am back at square one with my car... i want to know the president of wells fargo information so that i may speak with him and also have the check stopped payment and the funds reapplied to my acct... wells fargo thinks they are slick because i pay my car off in 2/2012 and they are doing their best to repo my car which i refuse to let happen.

Visited Branch for purpose of transfering CD to checking, only one person in bank could do anything other than basic teller duties, I said I couldn't believe that there was only one person. As I was standing in line I said to customer waiting there used to be people at every desk & office, customer service manager Joanie Lewis said "Do not talk" as I looked at her in disbelief she kept glaring at me & then said "Sit down! She continued glaring at me the entire time I was in the bank. I have worked in the public for 40 years & have never treated anyone like that or been treated with such a lack of respect. When I finally got my turn I was asked for driver license & debit card, even though have banked there for years, which I had no problem with, at at that point a man went to teller Susan around 12:45pm & was doing a large transaction & was asked for drivers license, he replied he did not have one, then Susan asked him for debit card & he did not have one either so she said she couldn't do transaction, with that Joanie Lewis told her to override the id, the teller looked uncomfortable & had to be prompted by Joanie. This woman should not have a job in the public sector. Susan Gibney

Here's a good one for you, I have a auto loan with wells fargo and for 15 months I have made my payments on time. Me being stupid I went to their site and registered yesterday and checked my account. The very first payment to them 92.00 went to the princable and 408.00 went to interest, and the rest of the 14 payments about half goes to the princable and the balance to interest. I was on the phone with them for about a half hour yesterdey to try to get the interest lowered. I'm being charged 15.9% on this loan. Well to find out that they would be more then willing to refinance the loan but will not lower the interest, even though I have paid off all of my other credit cards and other accounts. So if anyone is looking for a auto loan I will say keep away from wells fargo you will get burnt like I did. I will never deal with them after this is paid off.

I bought my car in 2009 my loan was sold to Wells Fargo, I'm not sure of the date. I never missed a payment until I was laid off from my job. I called them right away to see if there was anything I could do. They gave me different numbers that turned out to be a run around. There was no help for me. I have not lost my car because even though I am quite close to retirement age I cashed in a small 401k and am maintaining at one car payment behind. Of course getting a fee each and every time. GREEDY GREEDY

This company has been giving me the run around with loan modification process for a year now. A class action suit needs to be filed in Florida against this company's practice. First, tried to be proactive and applied to refinance loan to a smaller payment. Denied several times. Then, called to ask for a loan modification, after an hour on the phone they said they were sending the loan mod package in the mail to look for it. As soon as I get it, complete and send back. After almost 2 weeks of waiting, I called they kept saying it was coming in mail. After month, I gave up waiting for them to come in the mail and found the documents online. I completed them and faxed it to them. Then I get a call from a "relationship manager" who tells me I qualify for trial period to reduces my payments to a comfortable payment for 3 months meanwhile, I receive a foreclosure notice in the mail. I asked if this will stop foreclosure, they say yes as long as I make the payments. So I agree, I ask if they could put in writing and fax confirmation to me. They say no to fax but agree to mail the documents. They also said since payment won't be due for 2 months, that will be enough time for documents to be received. Well documents never came despite my countless request. I was told the documents were not necessary, trial period was still valid. So I made the payments as instructed each time documenting the payment, sending registered mail and follow-up call and fax to the "Relationship Manager (RM)" who ignored me during the entire trial period. After the 4th payment, I get a call from the RM who informs me that I still am not modified and will need to resubmit an application again. What! Of course now that the government is on their tail for their tall tales and screwing with the homeowners they are suppose to be helping the gov help, they have a documented process and are trying to making seem like it's the irresponsible homeowner's fault, I say BULLS#it! These people need to be held accountable for mismanaging this practice and causing more grief than relief. Are there any class action suits in Florida? I like to sign up NOW.

I am constantly receiving calls from telemarketers asking to buy insurance from or sponsored by Wells Fargo. When I bought a computer I bought some of the extras that went along with it as well. When I tried to buy an additional item shortly thereafter the cashier told that my card had been refused. I then called my bank to find out what had happened. I was told a stop or whatever had been placed on my card because of the amount of my purchases. I then told the person that I was the one making those purchases. The complaint is that I wasn't notified by phone or email that such an action had been taken yet I constantly receive calls asking my to buy insurance from Wells Fargo! I guess it's just a matter of priorities to them. If the economy wasn't the way it is I would seriously consider switching banks.

Wells fargo charges $12.50 to use your own money for overdraft protection.In detailing this, suppose you are $1.00 short on a purchase and they have to pull the $1.00 over from the overdraft protection account then that's the dollar needed and a $12.50 charge. When it was wachovia, there was no such fee for using your own funds. I believe that there should be more regulations of some kind. What are they doing; using their customers to make up the funds they have fell short of in this economic downfall? I find this totally unfair and unethical for a proclaimed reputable business. Then there are no waviers, unless it is a bank mistake; even though I had no idea they did this. I was wondering what the constant $12.50 were that kept popping up on my account. They tell me that I do know or that I should have known, when in reality; I didn't. Had I known, I would have closed my account (S) already or at least not had any transfers leaving the main account going to the savings to have to use the savings for overdraft protection.

Friday September 16, 2011 my mother and I was walking out the door to attend my aunts funeral to only be shocked to see my car gone. I quickly called 911 thinking my car was stolen considering my brother paid my car loan off with wells Fargo three weeks prior. When the officer arrived he said there was no repo called in for my pontiac. It took an hour and half to figure out it was repoed. After wells Fargo realized that they wrongfully repoed my car the told me that they were rushing to return my car back and then my fun began with reliable recovery. After missing my aunt funeral I called reliable recovery and told them that they were very aware that my car was wrongfully repoed the supervisor got very hostile with me when I ask for proof of their insurance and told me that they were busy and would bring my car back ASAP. Well at 9 or 10 pm the tow truck driver pulled up to my house illegally towing my car with no lights and no plate. The tow truck driver approached me and said there was a few papers that I had to sign before he could drop my car. As I let him fumble threw papers I asked him if they had keys to my car and he no not unless I gave them the key. I said no this is a wrongful repossession and you don't have keys so how did u get Into my car because as soon as I walked up my driver seat was forward so I could tell someone was in my car. I then opened my door only to find my glove box open my middle council open my mirror pulled down he then began to fumble not only papers but he's words. He then explained how the repo agent who took my car breaks into cars all the time with a billy bar. Everything was gone, expensive items, money the bolts to my plates which were in my car and the cross my mother gave me that Hung from my mirror that I cherished very much. The paper work he wanted me to sign on every page I would have been agreeing that I received all of my property back my car was not damaged and that I would not hold them liable of course I refused to sign. He then told me if I didn't sign he was taking my car again. I then told him I wanted a lawyer to review the papers and that this was now breach of peace and not only a wrongful repossesion. None of that mattered to reliable recovery even after the police was called it did not matter. So I sign a paper but only agreed to what I wrote which was they returned the car. They then dropped my empty car. Not only did I miss a moment that ill never get back I had sentimental items stolen from me. Wells Fargo and reliable recovery are thieves and I plan to go after both companies and make this incident known so this won't happen to another innocent person. This was very wrong on many different levels and the need to be stopped.