Wells Fargo’s earns a 4.4-star rating from 7546 reviews, showing that the majority of banking clients are very satisfied with financial services.
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racism in hiring
I was just hired by Wells Fargo and every thing was okay. I had to navigate a really tricky connectivity problem in the beginning, which was their fault, and as a result, I could only be trained 2 days, instead of the normal four. When I got hired, it was all over the phone and everything was going just fine. They were all apologetic saying everything would be fine. They decided to send me out into the field, and I was like: No. Let's wait a bit, finish the training as I need, and then continue however, they refused. So I went out to the field and there I met Wells Fargo in person. Suddenly everything changed. Even though I did everything as instructed at that point, they cancelled further work for me, did not review any of my work, and fired me on Friday without any excuse. There was absolutely no reason to do this. Zero. I can only come to the conclusion that the reason for this was racism. They finally discovered that I was black, I can hide this over the phone since my voice is pure white, however in real life, I what can I do? I mean, go to from saying everything is fine, I got 6 months of work guaranteed, to being fired without my work being evaluated even one time, that is total BS and racism. And get this, I am trained in the subject matter which is ISO27001. I have have spent over $10, 000 of my own personal money to get training in the area and I have over 6 years of relevant experience. My trainer has no training and is not certified in the area. I was like, should I train you? When I was working, it was too easy for me. I knew everything I should do, since I had done it before for other companies, and I was learning how to do it specifically according to Wells Fargo requirements. However, no one, not even my training, looked over my shoulder and looked at what I was doing. Zero. They did not ask for anything and I was told I could submit everything later, on Monday, since I was over my daily 8 hour limit for work. I mean, talk about messed up. I had no means for company communication and I had to buy my own equipment for this. In any other company, I would be looked at a a good employee since I did everything without proper compensation. However, Wells Fargo--> No. I'm black, and that is all. They had everything set up to fire me once they knew I was black and I have the email evidence to back it up. They don't have the company laptop, it's still in my possession and I am looking for a good lawyer to go sue this guys. Anyone want to give me advice? Bottom line, if you are black, don't even consider Wells Fargo.
None of my family members are Black either. They are all White or Japanese.
@Kevin: Hey, I thought I recognized you from Wells Fargo!
"This letter" is... you mean don't post here?
@Ramelle: The lawyer is doing this for free.
You idiot, there is nothing photoshop has to do with a pst file. Do you even know what I am talking about? Do you understand how Outlook stores email? That is it is actually a database? Do you understand this? Do you even know where it is located on your computer? Every email has a number and this number can be tracked back to the server as well as to the original sender, especially if the sender was using a public IP and/or if the IP was not altered during transmission. Dude... you have no clue about IT. I mean, using Photoshop to alter a database is utterly stupid. Better to just change the text in the files of the database however, then the numbering would be different and the possiblity of the database become unstable is very high. So, who would do that? Do you have any clue how email works? How is it stored? No... you are totally clueless aren't you? Using image altering software for databases and text? LOL! Okay, I forgive you since you have no idea what you are talking about. And there is always an audit trail in a bank. Always. End of story. Shoot, there is always an audit trail for every email sent period as long as you can get to the server. Even deleted mails can be recovered. And... I will return the computer, of course, once we figure out how to handle it.
At the end of the day, you remain forgiven for being so ignorant about email systems. Every set up an exchange server? How about done forensics on one? I have. Plenty of times. You, like more people, just want minorities to stay in their place and be silent right? Well, I won't be silent. Others struggled so that I could have the freedoms I have today and now I get to contribute to that struggle so that others can have it easier.
@Romelle: Is that what you call your customers behind their backs? Ah... too bad. You must really loathe them. Both of my parents were white and I am half white so...your comment is totally out of context. Perhaps you want to go back to Peter and service him now.
I never said I was victim. Death is death. It happens. My son died as well. And that is life. Never a victim. I survive. I had plenty of discrimination in Japan and I did not care. Here, I can do something about it. And Kool-Aid, that is for janitors. Do you want a few packs? I drink water and Decaf Latte.
@Peter: Both of my parents are dead... Mom died of cancer and father had a heart attack the same day and passed away within 6 hours. Man the more you talk, the more I am convinced that yes indeed, you are the kid left behind working as a janitor. It's okay little boy, discrimination against you is justified.
@impudent1 - Really, don't have the skills? Show it to me honey. Japan is the world's #1 implementer of ISO27001 and BS7799 and I lived there 12.5 years. I worked with this standard there from 2003 until 2010, when I returned back to the States. Hummm... maybe there were 2 kids left behind.
@Jbfirebird: I was advised by a lawyer to keep the computer and back up the pst file as evidence, until we figure out what to do. Banks can't erase emails for 7 years. So, having the emails on the client as evidence is super necessary. Without it, true heresay. I mean, you say email is server based so... are you claiming that the emails were not downloaded to the local Outlook client? If there were true, I would have given them back their asset asap since I wouldn't have anything lol. I'm an MCSE. I know what I am doing in this area. Funny thing is... I never signed any documents with WF saying that I would return their property. They asked me to sign such documents on the first day but I never had the time to submit. They should have made me sign everything before I started work. Another HR problem. And all of their privacy documents, I never signed them either. I just never had any time. So... I never even signed a document claiming that I had recieved the computer. YA know what I mean? In my company, my person company I own in Japan, I made sure everyone signed everything before day 1!
@Peter: Just to remind you again, yes you are an ### hat ;-P
@Peter: No meltdown. Just calling you an [censored]. If you can't handle that, I recommend www.disney.com or perhaps the Smurfs are more your style. Been reading some of your comments in other places and yep, you are the kid left behind. If you can't take it, there are other boards for ya... ;-)
@Brenda: And that would be...? Give me the reason. I have been thinking about it in my mind again and again. There is no other reason. When I told Wells Fargo that I would be using their emails against them in a Racial Discrimination suit, they went bonkers trying everything they could to get the computer back. However, they don't know where I live so there is nothing they can do. When a company starts using power, instead of negociation, it usually means the claims are true. The fact that they said I could have as long as I needed in training to get the job done, and then fired me without evaluation, is all the proof I need.
@Peter: You really are an ###-hat. I spend over $10, 000 of my own money in this area and since 2004, I have grossed over $300, 000 in related work. Jealous? Don't talk too much or you will munch on your own booty! I always pay for my own training. It is apart of my professionalim. As I read your comments, I wonder if you are the child left behind. I would be worried if I were you. Discrimination against idiots and ###-hats is perfectly legal in this country. Discrimination against well educated and professional Black men is not.
Wow, I just returned here. The point I have here is this: When they did not know my race, I had plenty of work and was going to work long term. Once they knew my race, I was terminated. Everything else stayed the same. There was no evaluation of my work period. This has never happened to me. Zero. Usually, my work is evaluated, they say improve or it is satisfactory, and there is a process. This time, no process. It makes absolutely no sense. That and given that my team members live in Arizona and were all Tea Partiers, they admited this to me when they thought I was white, gives me additional reason to believe this is racism. Already submitted the computer to a lawyer and preparing for litigation.
gave my money to someone else
Wells Fargo Bank took $400.00 dolloars from my checking account and gave it to someone else! On Mat 1st. and will not put it back in my account.
This is the second time this has happened in the last six monthes. That time it was $900.00. I finally got my money back .But it took them thre weeks to give my money back.
Now it has haapened again . I don't know if I will get this $400.00 back they arn't very cooperative The Branch manager just keeps giving me phone numbers to call and that gets me no where!
improper misconduct of customer service
My husband and I recently purchased a vehicle at the end of May, 2011. During the purchase the agent at the dealership had us use a contract through Smart Note to make biweekly payments instead of directly to Wells Fargo for our auto loan. My payments come out of my account consistently biweekly. On Sept 6th, 2011 my husband received a call from a collection agent from Wells Fargo implying that we were behind on our payments (over $1127.00 late) and that we needed to make a payment on the date of the call. The agent was very rude to my husband and kept repeating the same comments over and over again. So my husband told him that he was not knowledgeable of the situation and to call me in reference to the payments because they come out of my account. The agent then implied that my phone number was not a real number and that the solution was to come take the car from us. This was very unprofesional of a collection agent, because their job is to collect, not make final decisions. However, I contacted Smart Note and they sent out a check to Wells Fargo on Aug. 11th, 2011 and the check cleared on the Aug 25th, 2011. Apparently Wells Fargo either posted the payment to the wrong account or overlooked the check. People do make mistakes in real life! However, it was a very unpleseant experience being new to the situation. And just to think I WAS enjoying my new vehicle.
The complaint has been investigated and resolved to the customer’s satisfaction.
NEVER OPEN AN ACCOUNT WITH WELLS FARGO. THEY MAKE MONEY OF US THE PEOPLE. TAKE THIS ADVISE NEVER, NEVER, NEVER GO WITH WELLS FARGO.
botched mortgage application
Being a customer of Wells Fargo already, we decided to apply for a mortgage for another home we are buying. Credit is credit, appraisal of the new home is great, everything on the application is excellent. Application was submitted along with all the fees they required. The nightmare began after they got our money. The customer service was horrible. They forgot information, lost information, blew deadlines, missed our closing date more than once, etc. Eventually I withdrew the mortgage application and told them to send me back the money we paid. THEY FRIGGIN' REFUSED to send the money back. They told me all that money was not refundable. I had to eat all that lost money, never got a mortgage from them and now I'm royally screwed by Wells Fargo Home Mortgage. Be extremely careful. Find a more reputable mortgage lender.
The complaint has been investigated and resolved to the customer’s satisfaction.
Going through the same problems. I was closing on the 30th of Oct., still waiting. They have asked for the same papers 3 times, and now claiming never received them, even through I drove down to them and handed them in. Loan was approved back in the beginning of Oct. But they keep stalling. Today got a call stating the people are pulling out of the agreement and they keep my down payment. I think if you are reading this and looking for a loan, do not go to them. They are ripping people off big time and the gov. is letting them get away with it.
customer service
Carol green nmlsr # 40444, vivian ota
Nmlsr # 3357, douglas lee nmlsr id: 367358
I would just like to file a complaint again these three people. First, carol was never able to receive a fax every one she got was never clear? So, she decided to come to place of work an take a picture with her phone of my license~! Dont even know if that is legal, also, she never had the appraisal amount correct. For some strange reason, all three couldnt understand the teacher contract. Doug and vivian talked to me like I was 5 years old an always with an attitude. I have a 700 credit score with 20 percent down my co-signer has credit score of 800 an they couldnt get a loan through ! Three monthes wasted and they still havent given me a reason why ! Please do not use these people they dont know what they doing !
The complaint has been investigated and resolved to the customer’s satisfaction.
My wallet was stolen and therefore need to replace cards for my 2 accounts. Due to the wallet being stolen I also do not have an official drivers license. I went to my local branch I have been doing business with for 13 years and was told due to not having the state issued drivers license they would not issue an insta debit card but they would allow me to get $100.00 cash out of the account. I would have to wait the 5 to 7 business days to receive a card in the mail. I'm sure everyone knows it takes a good 2 full weeks or more to receive the replacement and the one time $100.00 withdrawal they gave me won't last that long. I proceed to go back to the branch the next day to try and encourage them to give me the insta card for I happen to have a photo copy of my valid drivers license. It is a very clear photo copy yet they would not accept that except that either. The branch personal banker, Andrew Batiz had a superior attitude towards me the minute I sat down at his desk. I showed him my perfectly clear photo copy of my state ID and he refused it which I know is the direction his superiors say to take. I requested to speak to the branch manager and ended up with the assistant manager Dina Marrowquin. She just restated the same thing he did. I brought to their attention the bank has set precedence by giving me an insta card once before when this happened. She still refused and stated to me "You don't know how much fraud we see everyday" Now I feel as if I am being accused of trying to commit fraud. Very disappointed with the branch customer service I proceed to call the customer service phone number. I explain the situation and was elevated to the top level of customer care and there at least I received some help. They are expediting the shipping of my new card I will have it in 2 days instead of 2 weeks. I am very please with the customer care service I received by Dee. However, the South Pasadena CA. branch located at 1000 Fair Oaks is the absolute worst for customer care, I have been in retail customer service myself and have a very clear understanding what is expected to help customers feel valued. Wells Fargo makes customers needing help feel like criminals. I will be removing all my accounts from this establishment unless I receive an apology from the Assistant branch manager.
My wallet was stolen and therefore need to replace cards for my 2 accounts. Due to the wallet being stolen I also do not have an official drivers license. I went to my local branch I have been doing business with for 13 years and was told due to not having the state issued drivers license they would not issue an insta debit card but they would allow me to get $100.00 cash out of the account. I would have to wait the 5 to 7 business days to receive a card in the mail. I'm sure everyone knows it takes a good 2 full weeks or more to receive the replacement and the one time $100.00 withdrawal they gave me won't last that long. I proceed to go back to the branch the next day to try and encourage them to give me the insta card for I happen to have a photo copy of my valid drivers license. It is a very clear photo copy yet they would not accept that except that either. The branch personal banker, Andrew Batiz had a superior attitude towards me the minute I sat down at his desk. I showed him my perfectly clear photo copy of my state ID and he refused it which I know is the direction his superiors say to take. I requested to speak to the branch manager and ended up with the assistant manager Dina Marrowquin. She just restated the same thing he did. I brought to their attention the bank has set precedence by giving me an insta card once before when this happened. She still refused and stated to me "You don't know how much fraud we see everyday" Now I feel as if I am being accused of trying to commit fraud. Very disappointed with the branch customer service I proceed to call the customer service phone number. I explain the situation and was elevated to the top level of customer care and there at least I received some help. They are expediting the shipping of my new card I will have it in 2 days instead of 2 weeks. I am very please with the customer care service I received by Dee. However, the South Pasadena CA. branch located at 1000 Fair Oaks is the absolute worst for customer care, I have been in retail customer service myself and have a very clear understanding what is expected to help customers feel valued. Wells Fargo makes customers needing help feel like criminals. I will be removing all my accounts from this establishment unless I receive an apology from the Assistant branch manager.
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4:34pm MT
Phone call to Wells Fargo Customer Service unsatisfactory. Representative was far too concerned about legal boilerplate crap to answer our questions. Speak to us like people.
Tony Perkins
Trying to set up an online access to my new WF auto finance. Between computer problems and a loss of internet, it got created, but nothing like what was needed or requested. Trying to change the User ID and it is impossible. It would be easier talking with a mute and deaf individual than with a WF employee. If they cant get it corrected, I will file a complaint with the State of IL and change to a respectable company, even if it costs me more.
Carol Green, Wells Fargo, work from home loan officer with a huge ego begins drinking her wine in the afternoon on into the night, EVERYDAY. She starts talking like she is an expert on EVERYTHING. Wells Fargo should do a drop by check on these people. Carol Green is not an honest person.
Do not Use!Wells Fargo in Johnson City, Tennessee manager Tim is rude and will not tell you all the details. When I called upset he talked down to me, disrespected me. In our conversation he said he did not understand why I was so upset and to get my panties out of a wad! I will never do business with them again! Please avoid them at all costs! Go any where but, Wells Fargo!
My huband and I have been approve for 2 trial periods with WF. At the end of the 3 month periods we get told that we did not get final approvl. What does that mean? They tell me to jsut keep making the trial period payments and it should get worked out soon. They tell me that they are working on an in-house modification since we didn't get approved for HAMP. They keep telling me to be patient and it should get worked out soon. I can call 2-3 times a day and get a different answer EVERY TIME! I am ready to just short-sale an rent somewhere. Can I sue for all the sleep I have lost and all the panic attacks I have had because of them. I just want a straight answer so I can start living my life again. It has been almost 2 years.
Wells Fargo has the worst cutomer service EVER. It has taken them a year and a half to to take care of forced insurance coverage and as of today, a supervisor, Marcus Tucker, and his customer service agent talked to me as if I am in the wrong and keep calling me on my job. The customer service rep Renee Matters hung up on me after she told me to contact my agent to see if I had insurance coverage. I have had insurance coverage and my insurance agent has personally submitted all insurance information to them. But today they called my job again. I have contacted an attorney for harrasment and I am contacting the BBB in NC.
I am not sure who trains them, but there customer service skills leaves alot to be desired for. But after speaking to the supervisor, I see that wells fargo did not invest much into training at all.
Wells Fargo customer service representatives are just cruel. When they inform me of incorrect information and tell me things that are wrong, it reminds me of the movie Mean Girls. Words do not express how fustrating it has been just to get a new Debit Card and PIN. I spoke with 4+ reps and 4+ supervisors over the phone, and I am convinced that some of them are just playing with me, intentionally doing incorrect "remedies" for me. I think most of the bad reps are from their Boise Idahoe call center.
Dear Wells Fargo;
I have been a customer with your bank for about 8 years, until just recently closing all of my accounts and switching to a local credit union. I am writing an open letter to you and will be posting this online as well for anyone who cares to read it.
Your customer service is, hands down, THE WORST I have come across in a major corporate company. And I am not just referring solely to banks; I am referring to any large company - such as AT&T, Comcast, Verizon, Bank of America, etc.
When a customer service representative tells a customer that they are going to do a certain thing, said action should be notated and followed through. And when the customer calls back to follow up on said action that was NOT completed like they were told it would be previously, they should be treated with respect and not brushed off just because their account has been recently closed. I do not bank with you anymore, and you can be positive I am going to tell my friends and family who do about your negative and unprofessional behavior.
Wells Fargo may be a massive company, and obviously one angry customer does not matter to you – but with so many other options for people to choose when it comes to banking, perhaps you should be a little more concerned with your customer service. You certainly will never see a penny of my money again.
~Sincerely,
An Ex-Customer For Life
won't accept payment!
We were behind on our auto loan and called in to make a payment. The representative "nathan" speaking to me claimed to be the "supervisor" although I am still hoping he was not. The representative stated I was not his customer and he would not speak to me regarding the account. I stated I did not want to know details about the account but was just trying to make a payment for a relative. They have been down and out due to the hurricane with no power, cell phone, or regular phone this week so I was calling to handle the payment for my relative. The account has had problems in the past due to health issues and economy but they are doing the best they can. He stated I could not make the payment and he would not connect me to a supervisor to discuss this situation because he was it! He also stated I was not his customer and he was irriatated with me. I responded that I was glad I was not a customer! I also stated I would let the media know the situation and the representation of wells fargo which I intend to blog about all over social media. I am amazed that this company would not inform me of payment options for this auto loan. I am also appauled that wells fargo would choose to be represented by nathan but I do intend to let the world know not to choose wells fargo for any of their business needs and also intend to seek out others with the same complaints of this "bully" company.
They are a horrible company to deal with!
The complaint has been investigated and resolved to the customer’s satisfaction.
loan modification
I had started a loan modification (the useless-Obama's Making Homes Affordable Plan) in January 2010 with First Horizon. Wells Fargo bought my mortgage in May 2010 and handed it to LBPS, now Seretus, to handle the loan modification. Almost every month I would get a letter from Seretus saying that I was denied a modification because I had not sent in the necessary paperwork. I would NEVER RECEIVED from them ANY letters asking for paperwork. The non-profit organization that was working with me to help me get a modification would then call Seterus, ask them what they wanted and send it to them. We were told 2 weeks ago that we would receive a modification and a letter would be sent to me in a week. The letter NEVER came and when I finally got to talk to someone at Seterus, I was told I was DENIED a modification! It took me over a week for someone to finally tell me that I was denied a loan modification because "IT TOOK TO LONG FOR THE MODIFICATION. IT TOOK OVER 18 MONTHS AND NOW I AM OVER THEIR TIME LIMIT, SO I AM NOW DENIED A MODIFICATION BECAUSE IT TOOK TO LONG! I kept asking anyone I could talk to at Seterus, how was this my fault? I was ready to start paying back in June 2010 if they would modify my loan. I was not the one who every month would ask for the same paperwork over and over! I finally got a supervisor (after talking for an hour to 3 other people at Seterus) who come on the phone and YELLS at me, "We can go round and round with this all day, but you WERE DENIED BECAUSE YOU ARE OVER THE TIME LIMIT, SO IF I WERE YOU I WOULD START LIQUADATING EVERYTHING"! and she hangs up! I have no idea what I can do next. Is treatment like this legal? Does anyone care?
we had our mortgage with suntrust then was given to seterus (Se'Terrors) as i call them. Started modification process nov 2012 have spoken to 79 agents up to now mostly misinformed me were rude or plain ignorant. We are 2 . 5 payment behind they wont take partial payments anymore we owe3, 334. They said we will on the 21st may be in foreclosure proceedings incurring attorney fees and then some. There must be some way to get this company to be held for bad practice, I am about to have an exploratory op and frankly the stress is unbearable. If you can give any advice please email me sicilyuk@gmail.com
Thousands and thousands have contacted BBB's across the nation about Seterus. It's one of the most complained about companies out there. This is frustrating that our mortgages are with this company and we have NO recourse. Interesting article here: http://alaskaoregonwesternwashington.bbb.org/article/bbb-alert-serious-complaints-stack-up-on-seterus-inc-32843
Thousands and thousands have complained to the BBB across the nation against Seterus. It's one of the most complained about companies in the nation----interesting article here: http://alaskaoregonwesternwashington.bbb.org/article/bbb-alert-serious-complaints-stack-up-on-seterus-inc-32843
You are not recieiving a loan with a mortgage. I mortgage is your pledged loan. What did you pledge? Your credit.
They change your credit owver to the dollar BILL currency, making it appear as if they gave you a loan. But because the gold and silver DOLLAR coins was removed, the bills are left, (we refer as medium of exchange) . This currency no longer represents the value of real money. So what soes the value this currency now represent? Your labor. When you work to create the value for your payments, you are also unknowingly working to create the value for the credit you allowed the servicer to have. Your loan is sold on the stock market...and what was your loan to them? Your credit. Thats what is being sold on the 'stock' market.
This company is the worst. My loan was in good standing when it was transferred to LBPS Business Services (A division of IBM) now re-branded as SETERUS. From the beginning IBM / Severus offered little in the way of knowledgeable customer service. Most of the representatives on the phone are rude and do not have a great deal of knowledge. Seterus recently told me that I could have PMI removed from my mortgage once I reached 80% of the principal on my original loan amount. After I transferred the money they changed their mind and told me that they would most likely not remove the PMI and that I would have to pay for an appraisal. Now I am aware that once the original loan value reaches 77% that they must automatically remove the PMI but I wanted to see if they would offer this as an option. The first customer service rep was rude and told me that under no circumstances would they remove the PMI without an appraisal. I then wrote a letter to Setarus requesting that they return the money that they had coerced from me and give me a written explanation of how to remove PMI from my loan. Nearly two months later they returned most of the money with a written explanation but never mentioned the 77% as an option. They are also assessing late fees for on payments not made during the time that they held my 34K hostage. AMAZING! Here is a company with an underwater mortgage and a current customer who not asking for anything but to help shore up their position by giving them additional principal. I can only assume that as a servicer there is a financial gain for them keeping the mortgage in a riskier position. A mortgage company that acts so aggressively against the best interest of the overall economy should be thoroughly investigated. Beware of IBM Lender Services / Severus, document all interaction no matter if you are customer in good standing or not. They are not partners they are predators. My only saving grace is that I am in a position to make additional investment in my home and refinance with a more reputable institution.
wells fargo one lie after another
It's no secret that I hate Wells Fargo. I hate them with a passion because they constantly lie to me and many other mortgage holders. Wells Fargo took 25 billion in TARP funds and Wells Fargo's CEO John Stumpf was the highest paid of any financial industry executive in 2009. He received $21.3 million in 2009 total compensation, $6.5 million more than he received in 2007. Yet they have done not one damn thing to help their customers. Read more here:
http://rantrave.com/Rant/Wells-Fargo-One-Lie-After-Another.aspx
The complaint has been investigated and resolved to the customer’s satisfaction.
cashing a check that had a &stop payment&
8 months ago, I wrote a check for rent and the amount and wording did not match. The bank would not accept the check so I reissued my landlord a new check and stopped payment on the old check. 8 months later, the landlord (who was to have destroyed the check) deposited the check. (A) The check is more than 6months old and (B) it was not accepted the first time but this time it was. The bank will not give me back my money even though they admit the check should never have been accepted because of the age and that it is not an acceptable check. They told me to get the money back from the landlord. I don't think that is my responsibility. They tell you all these so called "policies" they have for these situations but no one gets to see where it is written. As soon as this is resolved, I will be pulling all of my business out of Wells Fargo and we are talking, 3 business accounts and 5 personal accounts. There are plenty of other banks that would welcome my business. Florida just recently changed to Wells Fargo and we have had nothing but problems since the change went into effect.
The complaint has been investigated and resolved to the customer’s satisfaction.
and this statement :"Finally, if a bank refuses to cash an item that its customer issued, and the check has not stop payments on it, (which this one didn't becuase it had expired) the bank could be sued by its own customer for refusing to cash the check."
they refused the check in the first place... this is where they messed up. Why, if by their own rules they don't "refuse" checks, did they refuse this one? however, they took it later using the rule they don't want to get sued. AFTER a stop check "expired". Ill be honest, the expiring stop check clause... that's crap. If i stop a check I don't want it to be for 6 months, I want it forever.
nope: Banks, hoping to make up for lost fees from overdrafts ( how? you overdraft a penny, you get charged 35?) and other sources, (cashing stopped checks possibly causing overdrafts maybe?) continue to find new ways to tack on fees. Wells Fargo says it is among the latest banks to charge a monthly fee for debit cards.
The bank said it will test-market a $3 monthly fee for a debit/ATM card beginning October 14. The fee will be applied to customers in several states and could be expanded nationwide later.
The fee will only be applied to consumers who use their debit cards to make purchases but do not make transactions at ATMs. It is those ATM transactions fees that provide banks with a larger source of revenue. The $3 monthly fee is designed, in part, to offset that lost revenue.
Darned if you do, darned if you dont with this bank.
they are actually doing away with the rewards
"WHAT IS CHANGING:
Rewards earning to discontinue. Beginning October 8, 2011, debit card purchases and payments will no longer earn rewards points. Any reference to the earning of rewards points in the Program Terms and Conditions will be removed.2 You can continue to earn rewards points on qualified purchases through October 7, 2011, including purchases made on the Earn More Mall® site. If your rewards balance is zero or below after October 7, 2011, your rewards account will be closed.
Annual Program fee changes and reimbursement. As of August 3, 2011, the annual Program fee will no longer be charged. If you paid an annual Program fee from October 1, 2010 through June 30, 2011, you will receive a prorated reimbursement of the fee based on your enrollment or anniversary date. The reimbursement will be credited to your primary-linked checking account by September 1, 2011"
here is the email i got from wells fargo. makes me wonder if reply precieved his dads email, wrong.
"Thank you for participating in the Wells Fargo Rewards for Debit Card program ("Program"). Due to recent regulatory changes resulting in a significant reduction in fees retailers pay banks for debit card transactions, Wells Fargo is making the following rewards program changes effective October 8, 2011."
so, they arent raising the fees. they are reducing them. But, to make up for it, they are taking from somewhere else
oh lets not forget, Wells Fargo just sent a mailing to my dad they are now going to charge him to USE HIS DEBIT CARD... Wow... just Wow.
So for every stopped check someone is supposed to "renew" this stop? That's crazy. This is just another clause put in by banks to rack up fees.
Who's to say the landlord did cash this check. Even if they did, where is the banks responsibility come in? If I came in with a check even 60 days old, there should have been some questions asked, but a 6 month old check that THEY DIDNT TAKE IN THE FIRST PLACE... well... that is the banks fault. Why would they NOT take it one time then "conveniently" take the same check, with the same faults, but now 6 months old? Fees, thats why.
When it was Wachovia, they did the same to my dad. He is old, and onrey. I do his bills.. but one time he decided to do it himself and he accidentally mailed his rent to comcast and his comcast check to the rent place. I immediately called Wachovia and asked for a stop on the rent check, they told me not to worry because there was "no way" they would allow comcast to endorse and deposit a check made out to a real estate agency. They said it was okay for him to reissue the real estate agency a new check to cover his rent.
Guess what, they allowed it and he ended up paying over $200.00 in overdraft fees because of THEIR mistake. We attempted to do the right thing and they advised us against it just for their fiscal gain.
overlimit fee for without going over the limit
this is not the first time i have had trouble with WELLS FARGO but this time i have had it !I have a credit card with wells fargo. i always make the payment on time and everything .the credit card payment due is on 08/13/2011 .(till 1 p.m) that is what i was informed last time i checked . and today when i open my account at 10 .27 am 08/13/2011 am to make a payment on the account i am charge a overlimit fee because according to them "technically today is Saturday and not a business day and I WAS SUPPOSED TO MAKE A PAYMENT YESTERDAY ON 08/12/2011 .what is the point of a due date i wonder . how long is it going to go like this .? they suck the money out of you and everytime you call them hoping they would help you they are rude and treat you like crap and the BEST THING IS " its not a bank error"...
SO IS IT MY FAULT THAT THE DUE DATE WAS TODAY ...i m going to do everything i can to make it stop ...
The complaint has been investigated and resolved to the customer’s satisfaction.
4 months and still no closing date
I have been in the process of buying a home with Wells Fargo as the mortgage company for the past 4 months. No one returns my calls and when they finally do, I get no questions answered. I am buying a HUD home and with HUD, you have 60 days to close after winning the bid or you get charged $225 every 2 weeks for an extension. Again, I am 4 months into the process! Are they going to reimburse me for all this money I am paying out for things only they have control over? Plus, everything I own is in storage, so I have to pay those fees too. When I spoke to them yesterday, I was told it could be at least another 30 days until closing, but no guarantee it will be that soon. No one can tell me why this is taking so long. My file has been to underwriting 3 times now and I am being told that it has not been to the "final" underwriting yet? Never in my life did I imagine it would be taking this long to close on a house and with no one keeping in contact with me through the process, it only makes it that much harder!
Similar items happened to me. No returned calls, didn’t answer questions on commitment letter, no one ever reviewed the commitment letter with me, the day my loan was to close they turned me down for not providing two documents. I am now being sued for the full sale price of the home and expenses which total $127, 000.00.
It took Malcap Mortgage 7 months to close on my refinance after my divorce. Different story everyday, approved one day, back to underwriting another. Eventually we Third Partied them into the divorce proceedings and closed in 3 days.
Get an attorney involved and record EVERY conversation you have with a mortgage company!
I would caution anybody to be aware of this bank
I signed up with Wells Fargo and noticed I was getting allot of Charges and I knew I had been balancing my account correclty. I then started taking images of my statements online and matching them to the older dated ones (2 week difference) after getting more charges. I found that Wells Fargo was moving charges from an earlier date to a later date and this was happening very frequently. When I called them on it over the phone they said that is was in the fine print and that when I signed up with them I agreed to it. Fine print is a killer. Make sure you read this banks fine print. They are now in federal court after being found guilty with a mutli-billion dollar fine from a federal judge. Of course they are fighting it and claiming the customers wanted it that way. I would caution anybody to be aware of this bank. I did get part of the $700.00 plus dollars back but only a fraction. They kept the rest. I suggest going to a credit union if your are going to bank. My two cents...
Wow, who would think to read the contractual terms and obligations on a financial account that they opened? You sir, with this new advice to read the fine print will revolutionize how Americans do business.
fees
So I got my statement for my credit card June 23 and on June 24 I sumbited a payment that they expected and posted to the account. The payment was not due untill July 17th. I went and checked my account statement today and now I have a let fee for not paying on the 17th.. Since when does the payment have to be on that day and if you do it before that you are late? Whats with two payments needing to be submited in a month
The complaint has been investigated and resolved to the customer’s satisfaction.
loss draft - insurance claim check
I have yet to receive a dime after calling daily and sending all required documents overbight since July 8. The contractors have been working putting the floors in and the counters come Wednesday July 27. Theres the electrician to pay and the plumber. The total cost of replacement is greater than the claim check. The new stalling tactic now is they have pulled an old wind damage claim from last year and trying to disburse money on that claim when they clearly branch endorsed the final deprec check last year. They never ordered the final inspetion on the roof even though I told them the work was comlete. See, I was new to all this then and the contractor had me endorse the check (yes, it was made out to me and wells fargo but i could have had the ins comp stop pay and reissue to me and contractor) he deposited it in his account to pay for the labor and materials for my roof. little did i know the entricate details of wells fargo and the monitoring game. They gave me hell at first but when i explained what happened they agreed to endorse the final depreciation check and close the claim. Now, they are bringing the claim back up as an attempt to evade reimbursing me for monies spent out of pocket on materials for the water damage claim. the office of consumer affairs has called them and stated they got the run around before being told they would get a call back but of course they didn’t. They claimed they requested my 1/3 disbursement to the contractor on the 19th but that didnt happen either. It was ordered again July 22. So, my family has vowed to help me stay in the house at all cost and get the repairs done if i promise to pursue them legally for the insurance money and damages. Wells Fargo was sued a few days ago for charging people for loan modifications when the money for these programs were federally subsidzed. You would think they would slow down and self assess their practices but NO….. Wells Fargo has gotten too big…. they bend and break the law because the punishment is only a slap on the hand. Their assets should be liquidated by the government after they are sued for 1 trillion by the Comptroller of the currency. This way they can never pay the fine. Their assets should be auctioned to smaller US banks that care about Americans! The insurance clause in mortgage contracts should be modified to include a time limit for reimbursement. Right now the clause is one sided in favor of the mortgage co. who BTW still want you making payments until they decide to begin rebuilding the damaged property. We can’t say the legal system doesn’t work. Too many federal agencies are beginning to get complaints on their practices. Anyone in this situation with any mortgage company should go to http://www.helpwithmybank.org to file a federal complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
disability discrimination
I stated i was disabled before talking to the manager, she would not cash 400 dollars out of a 1400 dollar check saying my account did not have that avalibiity, when i told her i wass unaware of this, she told me i was lying and shoved the check back in my face. Being a head injury with EID, i lost it told her i would sue her company, she called the police on me, even though she Pushed me into a confrentation, knowing full well i was disabled. So i get charged with disorderlt conduct and she gets to laugh in her office about how she treated me. This is not allowing a disabled person the same "services" the general public can get at her bank. and forced me to have a episode in a public place. Dont deal with this bank, they dont care.
thank you for the constructive comments brenda and ellen67, i understand i have a responsibility to the public, as for my treatment i only wish for a professional to treat me as such, not raise thier voice at me when i asked her to reexplain the comment to me, if i am exspected to control my facilities with a damaged brain, a heathly person should be able to control themselves aswell, that is what i ment by pushed me into a confrentation. she lost it first. because i asked her to repeat her statement. also TBI's have problems getting the right words out in written or verbal communication. Brenda understands and was constructive, i am going to limit my social outtings. thank you all who where constructive. Well wishes.
First of all being a TBI i have impulse issues and for a branch to make a resonable accomidations i need to give them this information, she was trying to help me until i stated i didn't understand what the problem was. and for all of you trollers, be constructive, because there is a 5% chance you will survive something like i did and a 25 % chance you'll die from the same, although i dont wish it on anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
after reading this, i have determined that there is important information missing. the missing informaton would be detrimental to the OP's case if he/she disclosed it. go F yourself OP, to me, sounds like it is something that you caused.
no one goes straight to a manager to cash a check. you obviously left out the part where you went loco on the lower peon teller first. then the manager had to step in because your being unappropriate. then causing a big blow up between you and the manager. the manager had enough, and told you to leave.
on line banking - charges
The transition from Wachovia to Wells Fargo in Florida is a disaster! Their Banking on Line system is the worse I have seen. It is less than user friendly, slow, and inflexible. When I got on line to make a payment I could not find the payee name, but only the reference that was included in the Wachovia system. You are expected to use the nick name in order to ID the payee...in many instances the space is not long enough to include the entire payee's name. This was not the case in the much more user-friendly Wachovia system. I have experienced problems in the reconciliation of my transfers between my savings, line of credit, and checking accounts. Try printing reports... or understanding their statements, which are significantly different, and much less user friendly than those from the Wachovia system. To top it all off, they take your money out of your account 5 days before the check is received by the payee. They use your money, free of charge, and make interest income off the customer’s money. Talk about stagecoach robbery! If you speak with local bank managers, they will tell you in confidence that customers are irate over the changes, which are significant. Customers are lining up at their offices complaining about the problems. I was told that upper management at Wells Fargo has no intentions of reverting to the old systems and banking policies. This is what happens when Banks get too big and you have a monopolistic situation. We are fortunate that there are other competing banks in Florida, who are sensitive to the customers and do provide good service, offer a better on line banking system, and most importantly do not take and use your money until the payment is received by the payee. I am now looking at all alternatives and will be moving all my personal and business accounts. I encourage all that have been victimized by Wells Fargo in Florida and other states to do likewise, perhaps the message will eradicate their arrogance.
Jorge Rovirosa
Totally, totally agree. I have never seen anything like it! Online banking and bill-pay is supposed to be a pleasurable and easy experience, which is why I've been using it for years. It used to only take me 5 mins. schedule all my monthly bill payments, and tonight, my first time using the Wells Fargo system, I have been online for more than one hour trying to figure things out! Talk about user unfriendly! In my frustration, I tried contacting the bank's online dept., and they kept passing me from one person to another. Everyone "could understand my frustration, " but no one was equipped to address it or answer my questions! It is preposterous, and tomorrow I am doing the same thing as you - I am looking for another bank to handle both my personal and business accounts, which are sizeable. Sergio Lopez-Miro
the statements arent that difficult. you are used to a different system. once you learn the wells fargo system, it will be just as easy as the other.
bank fees
To : Wells Fargo Inc.
Executive Offices
420 Montgomery Street
San Francisco, CA 94104
Date: 6/27/2011
To Whom It May Concern, It has come to my attention, that I have been a victim of your unfair banking practices, as a result I am being charged nearly $500.00 in bank service fees for a checking that was open online on 8/26/09. After opening this account, I received a phone call from one of your Wells Fargo representatives advising me to change my initial requested account to one that would better suite my needs, and because I was not familiar with any of your offered accounts, at your bank I agreed to allow him to process a PMA ($25, 000) required limit{unknown to me at the time of opening} otherwise there would be a service fee of $30/per Month, which I wasn’t told about, well that was more than two years ago. Now it has come to my attention that I have been charged nearly $500.00 in service fees. This is just totally unfair unjust and perhaps illegal, and bad customer service. I opened this account in good faith and expected to be treated in that manner. I place my trust in the hands of Wells Fargo, and didn’t bother checking my Monthly statements due to the inactivity and poor utilization.
I am requesting to be made whole and receive all monies removed from my account, as I have been a good customer with Wachovia Bank, as well as Wells FARGO.
I am hoping to settle this matter in a fair and timely manner without delay.
P.S. I have been successful in retrieving $250.00 of these funds back from Wells Fargo, but still looking to be made whole.
The complaint has been investigated and resolved to the customer’s satisfaction.
general loan service
I have been with Wells Fargo Auto Finance for about a year and have never missed a payment. On May 7th 2011 i sustained a leg injury that put me on Short term disability. I knew I was going to have a car payment due on May 19th. On May 9th I started calling Wells Fargo to ask for a 1month payment extension due to the fact that I knew I wasn’t going to have any income coming in for about 8-10 weeks due to my injury. When I called on May 9th I was told I had to wait until my payment was past due before they could consider any payment modifications to my account. So on May 20th I called again and asked for a payment extension, explaining that I was out of work and couldn’t even walk due to the injury to my leg. They denied my request, stating that they didn’t feel that this was a short term problem and it would just prolong a bad situation.( how nice of them to consider my injury a long term problem and that it will spell finical doom for my family, it was the beginning of a great warm fuzzy feeling for this bank). I repeatedly called and asked for help with my situation, explaining that I do not want to escape my debt with them but only to get an extension to allow me to save my credit rating, and have money for the basic living expenses that everyone on the planet has (like food, water, medication, etc.). Wells Fargo not only continued to decline my requests for reasons like I didn’t make 2 consecutive payments in 45 days (DUH! I started asking for an extension before I had even missed a single payment!), to from what I was told today is that now I can considered a risk of some kind so there is no way I can get an extension. They also called me continuously all day long every day. When I do pick up the phone to try to talk to them I get nothing but rude collection dept. butt heads that can’t tell me anything other than your request has been denied and there is nothing we can do. I was also told that they are collections and that customer service was not their problem or concern. I will refinance this loan as soon as I can get the paperwork done this week and they will never see another penny of my money again. This is the WORST, MOST INCONSIDERATE, RUDE, SELF SERVING COMPANY TO DEAL WITH! I COMPLETELY REGRET EVER DOING BUSINESS WITH THEM! If I had to choose between walking to work or taking a loan with this company the choice is easy…. I WILL WALK TO WORK!... Beware of this company …. Never give them your money… I would take a 15 % higher interest rate before ever doing business with these people. They gave me absolutely no consideration for a non-delinquent customer with a short term situation. I can’t imagine why the banking industry has such a tarnished image. I work in automotive retail and see thousands of people a year; I hope no one ever asks me about this company because I have no reservations in telling anyone exactly how I have been treated.
The complaint has been investigated and resolved to the customer’s satisfaction.
over charge credit card processing fees
I signed a credit card processing agreement and they charged me misc fees which could not be explained I cannceled the serbvice months ago and they are still debiting my bank account. A stop payment was placed so they used another company name to begin debiting the acccount again. They agreed two months ago that the account was cancelled and they would not charge me anymore money. They debited the account another 500.00
Read full review of Wells Fargomortgage fraud
Well Fargo got me in a pick and pay loan, to which I will never pay my home off. I have been trying to work with them in order to get me a legal loan for the last 28 months and nothing! This is all BS, they just took the bail out money pocket it and forget the home owners. I recently found out that my loan had been forged by my former husband, so now I will fight back and sue them for fraud! They are the worst bank ever and scam artist... Do not let them fool you! Someone has to do something
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo Reviews 0
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About Wells Fargo
The company has a rich history that dates back to 1852 when it was founded by Henry Wells and William Fargo. Since then, Wells Fargo has grown to become one of the largest and most respected financial institutions in the world. It has a strong reputation for providing reliable and trustworthy financial services to its customers.
Wells Fargo offers a wide range of financial products and services, including personal banking, small business banking, commercial banking, wealth management, and investment services. The company's personal banking services include checking and savings accounts, credit cards, loans, and mortgages. Its small business banking services include business checking and savings accounts, credit cards, loans, and merchant services.
Wells Fargo's commercial banking services cater to the needs of large corporations, middle-market businesses, and small businesses. The company offers a range of services, including treasury management, international banking, and commercial lending. Its wealth management services include investment management, trust services, and private banking.
Wells Fargo is committed to providing its customers with exceptional service and support. The company has a team of experienced and knowledgeable professionals who are dedicated to helping customers achieve their financial goals. It also offers a range of online and mobile banking services that make it easy for customers to manage their finances from anywhere, at any time.
In addition to its financial services, Wells Fargo is also committed to giving back to the community. The company has a strong corporate social responsibility program that focuses on supporting education, community development, and environmental sustainability.
Overall, Wells Fargo is a trusted and reliable financial institution that has a long history of providing exceptional financial services to its customers. With its commitment to customer service, innovation, and community involvement, Wells Fargo is well-positioned to continue to be a leader in the financial services industry for many years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The type of service or product you were using from Wells Fargo.
- Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
- Chronological order of events, including dates and times, if possible.
- Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
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- Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.
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Wells Fargo emailswfscustomerservice@wellsfargo.com100%Confidence score: 100%Support
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Wells Fargo address420 Montgomery Street, San Francisco, North Carolina, 94104, United States
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Wells Fargo social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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what the hell?!Recent comments about Wells Fargo company
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What was the title of the job? Just curious
Did you get the 'oh you are Michael' look when they saw you? I got that look at an interview and now the recruiters won't respond to my emails.
I understand
wells fargo may not be racist . but here is what i know about them . they are greedy money seekers . here s how they conduct business, and why they fire employees you must be a stressed . pushed over burdened overworked and in most cases they do not pay mnimium wages they place everyone they can on a salary and get them to work so many hours a week so they are really making way below minimium wage with no overtime pay . not having to act alone with wage laws because it s not per hour jobs they mostly have they get employees to work for as little as 4 .50 an hour either put out at a great pace move fast on the job miss your breaks and lunch and the most important reason i think you got fired you didn t move at breakneck speed which is what you have to do to work for them try dealing with their customer service or doing business inside the banks if you do not believe me they do not hire enough people to get the job done therefore you ll see a lot of mistakes and you ll be waiting a long time for service . then while cutting down on their staff to save big bucks for the company . they push like crazy their employees to give good service clue can t get good service from wells fargo not enough people hired to give service one person can only do so much and when that one is under so much stress accidents happened poor service . mistakes watch your airlines your oil platforms do they or any other companies have enough people to prevent you from dieing in an accident how many people in america can say they do all the task the company wants done or do you just not have enough help or time to do it since i think they wells fargo is so poor to do business with they must be racist too you name it they will do it to make a buck for their greedy hands
Good luck Michael! Ignore the forum trolls. Keep fighting the good fight!
WELLS FARGO IS FOR ONLY THE MEXICANS!
Bye Lovey.
The cure for boredom is curiousity. There is no cure for curiousity.
and perhaps i should clarify the last so i dont confuse michael. when you go to court, they arent going to use an electronic file in a hearing. they are going to have physical documentation meaning its going to be printed . so, as you can see, you will at that point be able to present an "image" of an email. that image can easily be altered to say whatever you wanted it to say. and you know damn well for your piddly ### discrimination case, they arent going to do data forensics nor will they have any idea how an email trail works other than reading the email that is printed. which, as i said, can be altered with photoshop software. NOT DATA ALTERING, but physically altering what it says.
TURD
obviously, michael hasnt the slightest idea of what i was saying about using photoshop to alter something. at no time did i say anythign about altering a .psd file. DID I?! i was merely talking about using something so simple as taking a screen shot of the email itself and altering it to get the outcome.
but, since you seem to know everything, im sure that no one could possibly use binary to alter the file that you have saved?
leave your ingnorance at the door and stop supporting stereotypes
Oh, how old are they?
Than what is the racism issue about?