Wells Fargo
Reviews and Complaints

I received a call this morning from a collection agent at Wells Fargo Dealer Services. My son and I had just woken up from a terrible night, as my infant son is no longer sleeping through the night due to his molars coming in. Currently I am a stay at home mom with TWO children and my husband (who is in the Navy) is the only one with the income.
The agent informed me that my payment was declined by my bank, and that it was in collections and that it was up for repossession. I had no idea that the payment had not gone through. This was upsetting to me, but I asked him if I could look into it and call later, also because I had been awake for literally a MINUTE! He said that the department that he was calling from didn't allow that and that I had to take care of the issue now. I calmly informed him of my terrible night with my son and that I was working on about TWO hours of sleep. He said that I "didn't have the luxury of calling back at this point”. He informed me again that my account status was in collections and that since it was up for repo. I needed to pay now. I knew a portion of the loan was due on the 1st, but I asked him when the current month was due. He incredulously retorted "I'm not going to tell you that. It is your financial responsibility". I replied "I am the customer and you are calling me, I am requesting that information from you". He boastfully replied “that’s not the way it works, you’re supposed to know.” I said I couldn’t believe the way that he was talking to me, he then said “TWO days late for this month but 33 days late for last month” - which is only a portion of it because we set up payments (yes which was declined because it took over 8 days to post to my account and I had wholeheartedly believed that it was processed, this was my fault). At this point I was fairly upset. I told him that I had never been treated this way, as a customer, and that I needed to speak to his manager. He stated “She is not here, so you may not speak with her”. I angrily (no shouting, ever) informed him that I had previously worked in call centers for over 7 years and that I knew “for a fact that he could not be working without a supervisor present”. He informed me that he “had been at his job long enough as to where he didn’t need to be supervised”. I told the agent that it was bull, and that I was “demanding to speak to his supervisor and that I would not be dealing with him any longer”, that if he thought that he didn’t need supervision, he was gravely mistaken, and needed “a lot more training.”
I grabbed a pen and paper and requested his name. At this point, I was crying and trembling with fury. I am 34 years old and have NEVER been treated so poorly. I have been a supervisor and held my own training classes for the call center I was employed with. If we would’ve caught wind of this agent and his mistreatment of customers, he would have been fired, promptly! I am sure that I was not the first that he’s mishandled, and I am sure that I will not be the last! He told me his name “KEN ADAMS” … and then arrogantly stated “if you still want to speak to my manager, there she is. She just got out of a meeting” HA! LIAR!
The manager was great. After I communicated what had transpired between the agent and me, I informed her that I was going to pay the full balance on the 15th. She sounded surprised, as that this was the answer she was looking for. I told her that the agent never gave me any options at all. That if he was calling to set up payment then he didn’t do his job.
I have never written a complaint letter, especially to a website about anyone before.
I cannot believe that I even had to take it this far.
The supervisor did inform me that she would speak to the agent, but I am not reassured that anything will happen. I don’t want him to get fired, but I would like for him to get written up, have additional training and even have his calls monitored for a while.
I have never heard of a company that sets up customers for repossession when they are only one month late. I guess that’s just what the economy has come to, but let’s not ever forget our moral values.

I was just hired by Wells Fargo and every thing was okay. I had to navigate a really tricky connectivity problem in the beginning, which was their fault, and as a result, I could only be trained 2 days, instead of the normal four. When I got hired, it was all over the phone and everything was going just fine. They were all apologetic saying everything would be fine. They decided to send me out into the field, and I was like: No. Let's wait a bit, finish the training as I need, and then continue however, they refused. So I went out to the field and there I met Wells Fargo in person. Suddenly everything changed. Even though I did everything as instructed at that point, they cancelled further work for me, did not review any of my work, and fired me on Friday without any excuse. There was absolutely no reason to do this. Zero. I can only come to the conclusion that the reason for this was racism. They finally discovered that I was black, I can hide this over the phone since my voice is pure white, however in real life, I what can I do? I mean, go to from saying everything is fine, I got 6 months of work guaranteed, to being fired without my work being evaluated even one time, that is total BS and racism. And get this, I am trained in the subject matter which is ISO27001. I have have spent over $10, 000 of my own personal money to get training in the area and I have over 6 years of relevant experience. My trainer has no training and is not certified in the area. I was like, should I train you? When I was working, it was too easy for me. I knew everything I should do, since I had done it before for other companies, and I was learning how to do it specifically according to Wells Fargo requirements. However, no one, not even my training, looked over my shoulder and looked at what I was doing. Zero. They did not ask for anything and I was told I could submit everything later, on Monday, since I was over my daily 8 hour limit for work. I mean, talk about messed up. I had no means for company communication and I had to buy my own equipment for this. In any other company, I would be looked at a a good employee since I did everything without proper compensation. However, Wells Fargo--> No. I'm black, and that is all. They had everything set up to fire me once they knew I was black and I have the email evidence to back it up. They don't have the company laptop, it's still in my possession and I am looking for a good lawyer to go sue this guys. Anyone want to give me advice? Bottom line, if you are black, don't even consider Wells Fargo.

Wells Fargo Bank took $400.00 dolloars from my checking account and gave it to someone else! On Mat 1st. and will not put it back in my account.

This is the second time this has happened in the last six monthes. That time it was $900.00. I finally got my money back .But it took them thre weeks to give my money back.

Now it has haapened again . I don't know if I will get this $400.00 back they arn't very cooperative The Branch manager just keeps giving me phone numbers to call and that gets me no where!

My husband and I recently purchased a vehicle at the end of May, 2011. During the purchase the agent at the dealership had us use a contract through Smart Note to make biweekly payments instead of directly to Wells Fargo for our auto loan. My payments come out of my account consistently biweekly. On Sept 6th, 2011 my husband received a call from a collection agent from Wells Fargo implying that we were behind on our payments (over $1127.00 late) and that we needed to make a payment on the date of the call. The agent was very rude to my husband and kept repeating the same comments over and over again. So my husband told him that he was not knowledgeable of the situation and to call me in reference to the payments because they come out of my account. The agent then implied that my phone number was not a real number and that the solution was to come take the car from us. This was very unprofesional of a collection agent, because their job is to collect, not make final decisions. However, I contacted Smart Note and they sent out a check to Wells Fargo on Aug. 11th, 2011 and the check cleared on the Aug 25th, 2011. Apparently Wells Fargo either posted the payment to the wrong account or overlooked the check. People do make mistakes in real life! However, it was a very unpleseant experience being new to the situation. And just to think I WAS enjoying my new vehicle.

Being a customer of Wells Fargo already, we decided to apply for a mortgage for another home we are buying. Credit is credit, appraisal of the new home is great, everything on the application is excellent. Application was submitted along with all the fees they required. The nightmare began after they got our money. The customer service was horrible. They forgot information, lost information, blew deadlines, missed our closing date more than once, etc. Eventually I withdrew the mortgage application and told them to send me back the money we paid. THEY FRIGGIN' REFUSED to send the money back. They told me all that money was not refundable. I had to eat all that lost money, never got a mortgage from them and now I'm royally screwed by Wells Fargo Home Mortgage. Be extremely careful. Find a more reputable mortgage lender.

Carol green nmlsr # 40444, vivian ota
Nmlsr # 3357, douglas lee nmlsr id: 367358
I would just like to file a complaint again these three people. First, carol was never able to receive a fax every one she got was never clear? So, she decided to come to place of work an take a picture with her phone of my license~! Dont even know if that is legal, also, she never had the appraisal amount correct. For some strange reason, all three couldnt understand the teacher contract. Doug and vivian talked to me like I was 5 years old an always with an attitude. I have a 700 credit score with 20 percent down my co-signer has credit score of 800 an they couldnt get a loan through ! Three monthes wasted and they still havent given me a reason why ! Please do not use these people they dont know what they doing !

We were behind on our auto loan and called in to make a payment. The representative "nathan" speaking to me claimed to be the "supervisor" although I am still hoping he was not. The representative stated I was not his customer and he would not speak to me regarding the account. I stated I did not want to know details about the account but was just trying to make a payment for a relative. They have been down and out due to the hurricane with no power, cell phone, or regular phone this week so I was calling to handle the payment for my relative. The account has had problems in the past due to health issues and economy but they are doing the best they can. He stated I could not make the payment and he would not connect me to a supervisor to discuss this situation because he was it! He also stated I was not his customer and he was irriatated with me. I responded that I was glad I was not a customer! I also stated I would let the media know the situation and the representation of wells fargo which I intend to blog about all over social media. I am amazed that this company would not inform me of payment options for this auto loan. I am also appauled that wells fargo would choose to be represented by nathan but I do intend to let the world know not to choose wells fargo for any of their business needs and also intend to seek out others with the same complaints of this "bully" company.

I had started a loan modification (the useless-Obama's Making Homes Affordable Plan) in January 2010 with First Horizon. Wells Fargo bought my mortgage in May 2010 and handed it to LBPS, now Seretus, to handle the loan modification. Almost every month I would get a letter from Seretus saying that I was denied a modification because I had not sent in the necessary paperwork. I would NEVER RECEIVED from them ANY letters asking for paperwork. The non-profit organization that was working with me to help me get a modification would then call Seterus, ask them what they wanted and send it to them. We were told 2 weeks ago that we would receive a modification and a letter would be sent to me in a week. The letter NEVER came and when I finally got to talk to someone at Seterus, I was told I was DENIED a modification! It took me over a week for someone to finally tell me that I was denied a loan modification because "IT TOOK TO LONG FOR THE MODIFICATION. IT TOOK OVER 18 MONTHS AND NOW I AM OVER THEIR TIME LIMIT, SO I AM NOW DENIED A MODIFICATION BECAUSE IT TOOK TO LONG! I kept asking anyone I could talk to at Seterus, how was this my fault? I was ready to start paying back in June 2010 if they would modify my loan. I was not the one who every month would ask for the same paperwork over and over! I finally got a supervisor (after talking for an hour to 3 other people at Seterus) who come on the phone and YELLS at me, "We can go round and round with this all day, but you WERE DENIED BECAUSE YOU ARE OVER THE TIME LIMIT, SO IF I WERE YOU I WOULD START LIQUADATING EVERYTHING"! and she hangs up! I have no idea what I can do next. Is treatment like this legal? Does anyone care?

It's no secret that I hate Wells Fargo. I hate them with a passion because they constantly lie to me and many other mortgage holders. Wells Fargo took 25 billion in TARP funds and Wells Fargo's CEO John Stumpf was the highest paid of any financial industry executive in 2009. He received $21.3 million in 2009 total compensation, $6.5 million more than he received in 2007. Yet they have done not one damn thing to help their customers. Read more here:

http://rantrave.com/Rant/Wells-Fargo-One-Lie-After-Another.aspx

8 months ago, I wrote a check for rent and the amount and wording did not match. The bank would not accept the check so I reissued my landlord a new check and stopped payment on the old check. 8 months later, the landlord (who was to have destroyed the check) deposited the check. (A) The check is more than 6months old and (B) it was not accepted the first time but this time it was. The bank will not give me back my money even though they admit the check should never have been accepted because of the age and that it is not an acceptable check. They told me to get the money back from the landlord. I don't think that is my responsibility. They tell you all these so called "policies" they have for these situations but no one gets to see where it is written. As soon as this is resolved, I will be pulling all of my business out of Wells Fargo and we are talking, 3 business accounts and 5 personal accounts. There are plenty of other banks that would welcome my business. Florida just recently changed to Wells Fargo and we have had nothing but problems since the change went into effect.

this is not the first time i have had trouble with WELLS FARGO but this time i have had it !I have a credit card with wells fargo. i always make the payment on time and everything .the credit card payment due is on 08/13/2011 .(till 1 p.m) that is what i was informed last time i checked . and today when i open my account at 10 .27 am 08/13/2011 am to make a payment on the account i am charge a overlimit fee because according to them "technically today is Saturday and not a business day and I WAS SUPPOSED TO MAKE A PAYMENT YESTERDAY ON 08/12/2011 .what is the point of a due date i wonder . how long is it going to go like this .? they suck the money out of you and everytime you call them hoping they would help you they are rude and treat you like crap and the BEST THING IS " its not a bank error"...
SO IS IT MY FAULT THAT THE DUE DATE WAS TODAY ...i m going to do everything i can to make it stop ...

I have been in the process of buying a home with Wells Fargo as the mortgage company for the past 4 months. No one returns my calls and when they finally do, I get no questions answered. I am buying a HUD home and with HUD, you have 60 days to close after winning the bid or you get charged $225 every 2 weeks for an extension. Again, I am 4 months into the process! Are they going to reimburse me for all this money I am paying out for things only they have control over? Plus, everything I own is in storage, so I have to pay those fees too. When I spoke to them yesterday, I was told it could be at least another 30 days until closing, but no guarantee it will be that soon. No one can tell me why this is taking so long. My file has been to underwriting 3 times now and I am being told that it has not been to the "final" underwriting yet? Never in my life did I imagine it would be taking this long to close on a house and with no one keeping in contact with me through the process, it only makes it that much harder!

I signed up with Wells Fargo and noticed I was getting allot of Charges and I knew I had been balancing my account correclty. I then started taking images of my statements online and matching them to the older dated ones (2 week difference) after getting more charges. I found that Wells Fargo was moving charges from an earlier date to a later date and this was happening very frequently. When I called them on it over the phone they said that is was in the fine print and that when I signed up with them I agreed to it. Fine print is a killer. Make sure you read this banks fine print. They are now in federal court after being found guilty with a mutli-billion dollar fine from a federal judge. Of course they are fighting it and claiming the customers wanted it that way. I would caution anybody to be aware of this bank. I did get part of the $700.00 plus dollars back but only a fraction. They kept the rest. I suggest going to a credit union if your are going to bank. My two cents...

So I got my statement for my credit card June 23 and on June 24 I sumbited a payment that they expected and posted to the account. The payment was not due untill July 17th. I went and checked my account statement today and now I have a let fee for not paying on the 17th.. Since when does the payment have to be on that day and if you do it before that you are late? Whats with two payments needing to be submited in a month

I have yet to receive a dime after calling daily and sending all required documents overbight since July 8. The contractors have been working putting the floors in and the counters come Wednesday July 27. Theres the electrician to pay and the plumber. The total cost of replacement is greater than the claim check. The new stalling tactic now is they have pulled an old wind damage claim from last year and trying to disburse money on that claim when they clearly branch endorsed the final deprec check last year. They never ordered the final inspetion on the roof even though I told them the work was comlete. See, I was new to all this then and the contractor had me endorse the check (yes, it was made out to me and wells fargo but i could have had the ins comp stop pay and reissue to me and contractor) he deposited it in his account to pay for the labor and materials for my roof. little did i know the entricate details of wells fargo and the monitoring game. They gave me hell at first but when i explained what happened they agreed to endorse the final depreciation check and close the claim. Now, they are bringing the claim back up as an attempt to evade reimbursing me for monies spent out of pocket on materials for the water damage claim. the office of consumer affairs has called them and stated they got the run around before being told they would get a call back but of course they didn’t. They claimed they requested my 1/3 disbursement to the contractor on the 19th but that didnt happen either. It was ordered again July 22. So, my family has vowed to help me stay in the house at all cost and get the repairs done if i promise to pursue them legally for the insurance money and damages. Wells Fargo was sued a few days ago for charging people for loan modifications when the money for these programs were federally subsidzed. You would think they would slow down and self assess their practices but NO….. Wells Fargo has gotten too big…. they bend and break the law because the punishment is only a slap on the hand. Their assets should be liquidated by the government after they are sued for 1 trillion by the Comptroller of the currency. This way they can never pay the fine. Their assets should be auctioned to smaller US banks that care about Americans! The insurance clause in mortgage contracts should be modified to include a time limit for reimbursement. Right now the clause is one sided in favor of the mortgage co. who BTW still want you making payments until they decide to begin rebuilding the damaged property. We can’t say the legal system doesn’t work. Too many federal agencies are beginning to get complaints on their practices. Anyone in this situation with any mortgage company should go to http://www.helpwithmybank.org to file a federal complaint.

I stated i was disabled before talking to the manager, she would not cash 400 dollars out of a 1400 dollar check saying my account did not have that avalibiity, when i told her i wass unaware of this, she told me i was lying and shoved the check back in my face. Being a head injury with EID, i lost it told her i would sue her company, she called the police on me, even though she Pushed me into a confrentation, knowing full well i was disabled. So i get charged with disorderlt conduct and she gets to laugh in her office about how she treated me. This is not allowing a disabled person the same "services" the general public can get at her bank. and forced me to have a episode in a public place. Dont deal with this bank, they dont care.

The transition from Wachovia to Wells Fargo in Florida is a disaster! Their Banking on Line system is the worse I have seen. It is less than user friendly, slow, and inflexible. When I got on line to make a payment I could not find the payee name, but only the reference that was included in the Wachovia system. You are expected to use the nick name in order to ID the payee...in many instances the space is not long enough to include the entire payee's name. This was not the case in the much more user-friendly Wachovia system. I have experienced problems in the reconciliation of my transfers between my savings, line of credit, and checking accounts. Try printing reports... or understanding their statements, which are significantly different, and much less user friendly than those from the Wachovia system. To top it all off, they take your money out of your account 5 days before the check is received by the payee. They use your money, free of charge, and make interest income off the customer’s money. Talk about stagecoach robbery! If you speak with local bank managers, they will tell you in confidence that customers are irate over the changes, which are significant. Customers are lining up at their offices complaining about the problems. I was told that upper management at Wells Fargo has no intentions of reverting to the old systems and banking policies. This is what happens when Banks get too big and you have a monopolistic situation. We are fortunate that there are other competing banks in Florida, who are sensitive to the customers and do provide good service, offer a better on line banking system, and most importantly do not take and use your money until the payment is received by the payee. I am now looking at all alternatives and will be moving all my personal and business accounts. I encourage all that have been victimized by Wells Fargo in Florida and other states to do likewise, perhaps the message will eradicate their arrogance.
Jorge Rovirosa

To : Wells Fargo Inc.
Executive Offices
420 Montgomery Street
San Francisco, CA 94104

Date: 6/27/2011

To Whom It May Concern, It has come to my attention, that I have been a victim of your unfair banking practices, as a result I am being charged nearly $500.00 in bank service fees for a checking that was open online on 8/26/09. After opening this account, I received a phone call from one of your Wells Fargo representatives advising me to change my initial requested account to one that would better suite my needs, and because I was not familiar with any of your offered accounts, at your bank I agreed to allow him to process a PMA ($25, 000) required limit{unknown to me at the time of opening} otherwise there would be a service fee of $30/per Month, which I wasn’t told about, well that was more than two years ago. Now it has come to my attention that I have been charged nearly $500.00 in service fees. This is just totally unfair unjust and perhaps illegal, and bad customer service. I opened this account in good faith and expected to be treated in that manner. I place my trust in the hands of Wells Fargo, and didn’t bother checking my Monthly statements due to the inactivity and poor utilization.
I am requesting to be made whole and receive all monies removed from my account, as I have been a good customer with Wachovia Bank, as well as Wells FARGO.
I am hoping to settle this matter in a fair and timely manner without delay.

P.S. I have been successful in retrieving $250.00 of these funds back from Wells Fargo, but still looking to be made whole.

I have been with Wells Fargo Auto Finance for about a year and have never missed a payment. On May 7th 2011 i sustained a leg injury that put me on Short term disability. I knew I was going to have a car payment due on May 19th. On May 9th I started calling Wells Fargo to ask for a 1month payment extension due to the fact that I knew I wasn’t going to have any income coming in for about 8-10 weeks due to my injury. When I called on May 9th I was told I had to wait until my payment was past due before they could consider any payment modifications to my account. So on May 20th I called again and asked for a payment extension, explaining that I was out of work and couldn’t even walk due to the injury to my leg. They denied my request, stating that they didn’t feel that this was a short term problem and it would just prolong a bad situation.( how nice of them to consider my injury a long term problem and that it will spell finical doom for my family, it was the beginning of a great warm fuzzy feeling for this bank). I repeatedly called and asked for help with my situation, explaining that I do not want to escape my debt with them but only to get an extension to allow me to save my credit rating, and have money for the basic living expenses that everyone on the planet has (like food, water, medication, etc.). Wells Fargo not only continued to decline my requests for reasons like I didn’t make 2 consecutive payments in 45 days (DUH! I started asking for an extension before I had even missed a single payment!), to from what I was told today is that now I can considered a risk of some kind so there is no way I can get an extension. They also called me continuously all day long every day. When I do pick up the phone to try to talk to them I get nothing but rude collection dept. butt heads that can’t tell me anything other than your request has been denied and there is nothing we can do. I was also told that they are collections and that customer service was not their problem or concern. I will refinance this loan as soon as I can get the paperwork done this week and they will never see another penny of my money again. This is the WORST, MOST INCONSIDERATE, RUDE, SELF SERVING COMPANY TO DEAL WITH! I COMPLETELY REGRET EVER DOING BUSINESS WITH THEM! If I had to choose between walking to work or taking a loan with this company the choice is easy…. I WILL WALK TO WORK!... Beware of this company …. Never give them your money… I would take a 15 % higher interest rate before ever doing business with these people. They gave me absolutely no consideration for a non-delinquent customer with a short term situation. I can’t imagine why the banking industry has such a tarnished image. I work in automotive retail and see thousands of people a year; I hope no one ever asks me about this company because I have no reservations in telling anyone exactly how I have been treated.