Wells Fargo
Reviews and Complaints

I wanted to share the customer service that Wells Fargo provides to their customers.

I have a checking account with Wells Fargo. It was Wachovia when I started and I have been with Wachovia/Wells Fargo for 10 years (including the merger).

Last night, I paid my landlord her rent. She deposited her checks around 8:00PM. At midnight (give or take an hour) my normal direct deposit check for about $900 went in. So, give or take 4 hours ok, they hit me for $70.00 ( 2 @ $35.00) overdraft fees because of a four hour lapse. When I called Wells Fargo customer service center to see as a courtesy could they waive the fees ONCE, I talked to a “Calisha” and she stated they could do NOTHING for me there and she wasn’t very nice. I asked for her supervisor, I got Greg, he wasn’t nice either. I asked him as a onetime courtesy for an account in good standing and a good customer, could they waive the fee. He stated there was nothing he can do at ALL and try going into the bank branch. I stated I can’t make it to a branch and they are no help either. I asked him for their corporate number, he flat out LIED and said there isn’t a corporate number and did not give it to me. I asked for his supervisor. He said his supervisor was out, he can take a message and they will call Monday. I said no that’s ok, I will find your corporate number.

I had to Google Wells Fargo Corporate Number, in order to get it. To me, I think that’s SO shady, when a company won’t give out their corporate number. I deal with customers on a daily basis and if a customer wants corporate, I always give the phone number.

I called and spoke to one woman, she stated they can do half ($35.00) and I said ok and accepted and see if she do the other half. She stated no. I had to hang up (I’m at work) and just to get things moving, I took it. I called back on my lunch break got another representative. I explained the situation. First when she looked at my account, the initial reimbursement wasn’t processed and not even approved, after I told it was good to go. She put me on hold and got back on the line. She then stated, they put through the $35.00 and that’s all they can do and they are already going BEYOND for waiving one fee. Then stated to tell me about their procedures on how we have until 9PM to deposit money and for it to be posted on the same day. I never heard of that. Then she said she can’t do anything else. And the thing is, I have another debit posting to my account and I’m short because of this issue and I will be hit another $35.00.

Number one, when it was Wachovia, they process debits first and then credits, they do the opposite, which is TOTALLY backwards anyway. I begged and asked them to please waive the second fee. I don’t have the money to pay for the overdraft at the time, I’m a single mom and I just paid my bills today and I’m totally broke and didn’t even get to buy food yet. They still said no. I didn’t ask for the world, and I told them they only can do it once and I would NEVER NEVER EVER ask again, and again I begged, they still said no. I just wanted them to waive the 2nd fee as a courtesy. I see if the money didn’t appear into my account for 2-3 days later, I can see paying for it and I would have, however, for about a 4-6 hours lapse, you can’t waive $70.00 ONCE for an account in good standing for a loyal customer? Yes, I will definitely NOT refer them to anyone else ever, that’s why when I take survey’s I always give Wells Fargo low scores and in a month, when I can afford the minimum balance, I’m taking my business somewhere else. With the taxpayers paying bail outs and the CEO get their bonuses why they are crying they are broke and their ridiculous fees, I can’t believe that Wells Fargo cannot do anything once for a customer. What great customer service. I just wanted to put the word out there about the kind of service Wells Fargo does and does not provide. I don’t think they went BEYOND anything, going beyond would have been returning both over draft fees. I go over and beyond for my customer every day, I could teach them what that is because they have no clue.

Housmart Properties had 3 Trust Bank Accounts with Wells Fargo Bank. From the first day that I opened the Accounts, I insisted on Fraud Insurance! Wells Fargo allowed former out of state Clients to transfer funds from Housmart's Trust Account, to their personal Bank of America Accounts. Also, somebody cashed a bogus check at an ATM machine at a local Branch! I brought this theft to Wells Fargo's attention, they assured me that every ATM has a camera. A young man had cashed the check, they NEVER went after him. I DON'T OWE WELLS FARGO A SINGLE DIME! As soon as I find another job, I've been unemployed for 13 months! I intend to hire an Attorney to sue Wells Fargo Bank for the money that was stolen out of my business Account.

I have been banking with my wife at wells fargo for 7 yrs. before that it was Wachovia and when wells fargo took over for a while everything was great. than the new people started changing like like every week this past week when I went to the bank I decided to go to the drive up because i was in a hurry. the gril that waited on me, repeated her name a bout 4 times got my check and then asked for ID and after a few mintues stated I need your other person's ID my name and my wife's name are both on the account. after giving her the info she ask for, it took about 10 ninutes be for she had completed my banking.the inside of the bank service is not great but a lot better than drive up. I have thought about changing banks and if i get Chasity again I will or a great inprovement on her behalf. please see if you can take care of this and make banking a pleasure. thanks M r.Cheshire

I have had a immaculate mortgage history until I lost my job recently in November. I contacted Wells Fargo and they directed me to a "preservation agent." My understanding is these agents are suppose to help you maintain the loan during my hardship. Unfortunately, they defer speaking with you and avoid any conversations once they know that your situation and they try to change the locks on your house. Even though I was doing the appropriate thing they used it against me. Never use Wells Fargo.

I am an employee that has been on long term disability with wells fargo's since januray of 2011. I have been receiving benefits from wells fargo's disability insurance company (Liberty mutual) as well as receiving social security disability. Wf policy states that pension funds can be released upon termination of employment or being on long term disability. I filed for my pension so that I could keep my home out of foreclosure. I did this in september of 2011. They have denied my claim 4 times without advising me of their decision. When I speak to them in person they say that yes, I am eligible for my money, and they agree that I am on disability, but they have some flaw in the system that continues to show that I am only on a leave of absense. They have been working for 3 months on correcting this issue, with still no resolution.In the meantime, not only am I dealing with loss of a a susbstantial income, and my health, but will lose my home as well.

On december 8th 2011 I gave damon kluckman the remainder of the money from my paycheck to deposit in his bank account. While I waited in the car he entered the tillamook oregon branch of wells fargo bank located at 2006 4th st tillamook or. 97141. On dec. 22 2011 I again gave damon the remainder of my paycheck to deposit into his account. On that day we discovered that his account balance was not the amount it should be. He called customer service on dec 22 2011 and was told that he had made a deposit by check on the 8th of dec. 2011 that had come up nsf. He was told that because of this the funds had been removed from his account. He informed them that he had not deposited a check on the 8th of dec 2011 he had deposited cash customer service then opened a ticket. Damon next went to the wells fargo branch in question on dec 23 2011 in person with me to ascertain the nature of the confusion. We were told by branch manager mellissa carlson-swanson that she had approved the removal of our cash deposit because an individual unknown to us had arrived at the tillamook or. Wells fargo branch with a transaction receipt from a transaction on my damon's account and a letter from their landlord stating that the amount on the receipt was the exact amount this individual owed in rent. This other individual claimed to have accidentally deposited the money into the wrong account. Mellissa carlson-swanson asked us not to involve the police in this investigation that she would prefer she handle it internally. We next heard back from mellissa carlson-swanson on dec. 23 2011 she informed us at that time she had been reviewing surveillance footage and there was no doubt damon was there at the time the deposit was made. We did not hear any news from wells fargo on jan 3rd 2012 damon called the wells fargo customer service line. After about an hour of being transferred from person to person he finally learned that his ticket had been closed and he had been referred to the tillamook wells fargo branch. Mellissa carlson-swanson informed us that she had investigated the matter and even though she could see damon enter the bank and engage the teller in a transaction she could not tell from the angle of the cameras what that transaction was so she was going to allow our deposit to remain with the other party as she is familiar with them and they have a long history. She refused to give us contact information of her superiors stating that their is nobody above her we can speak with in regards to this matter. She would not tell us what her system records his account being accessed for at the time he was seen on surveillance footage engaging a teller. We were informed by branch manager carlson-swanson that with a cash deposit whoever holds the transaction receipt has absolute proof that they are the individual who made the deposit. As a result of branch manager carlson-swansons activities we were unable to purchase christmas presents for our children or enough food to feed all members of our family damon and I went several days without food so we could afford to make it until my next payday. I have contacted the oregonian help desk, an attorney, fdic, occ, oregon doj, ftc, osp, division of finance and corporate securities, filled out an ftc id theft affidavit, submitted a complaint to consumer affairs and written to my tribal council, senators, representatives, and congressman about this matter. If you bank with wells fargo be very afraid to lose a receipt.

Horrible customer service! I use my bank (Chase) to make all my online payments for bills and it has been perfect until today. Wells fargo claims my payment was a day late (Even though chase showed proof of payment and delivery). So not only does wells fargo make a days worth of interest off my payment in their cash account, they charge a $25 late fee. Unbelievable. The customer service person (& manager) said there was nothing they could do and that it was my fault for not using there online payment tool which would have applied it the same day. Really? My fault, that the payment is on time, but wells fargo chose not to apply it to my account? Sounds like fraud to me.

I purchased a new 2012 nissan altima and turned in my 2006 nissan murano on thursday december 22, 2011. My murano was financed through wells fargo dealer services. I had many problems with the murano and had taken it in to get an oil leak fixed. Surf city nissan in huntington beach, ca. Has been wonderful to me in fixing the problems however when waiting for my car, I spoke with a salesman there an ended up buying a new car, paying only 0.9% apr instead of 16.7% with wells fargo dealer services. When paying my payments to wells fargo dealer services, I had fallen behind on my payments but never did I go 60 days behind. I had spoken to wfds (Wells fargo dealer services and they would threaten to take my car, I even had them at my front door right after being 30 days behind and I thought that was terrible. I am and have been unemployed now for going on 1 year, 5 months and have managed to make my payment but being late several times and never did I let it go 2 months behind. So I was told by nissan that my loan to wfds would be paid in full within 10 days and that I would not have to make another payment to wfds. I received a call from josh on friday dec. 23, 2011 and told him I purchased a new car and that nissan motor acceptance corp would be satisfying the loan within 10 days. All was fine at that point until 6:15 pm on wed. Night dec. 28th 2011, I received another call from josh and he said they were unable to get in touch with nissan yet (Could be due to the holidays) and that I was behind on my payment for the murano. I told josh that I no longer had the car and that nissan would be taking care of the balance owed. I told him that it had not been 10 days yet and nissan promised to have it all paid by then and to wait until next week, he then interrupted me and said "ok I will just send a tow truck to pick up my car" these were his exact words and then he hung up on me. I called back and spoke with a lady named andréa who was very nice; I asked to speak to a manager and was told that since they were on the night shift that they only one manager arthur who was not available and would like his voice mail, I said yes. I left a message with arthur but still today no phone call. So I called again and spoke with a michael and he said they were in the collections department and don't get information as quickly as they should. I explained to him of the way in which I was treated by josh and he just kept trying to explain how they run collections. Piss pour customer service to say the least and you would think that a big company like wfds would have their computers updated with the latest always and make sure their collectors know the laws, too many collections laws were broken between this two conversation with josh and michael and I intend on filing complaints with many government entities as I can. What gets to me is I won't be 30 days late on my murano until january 6th 2012. So go figure they threaten to tow my car. Please be careful financing any car, truck or any vehicle through wells fargo dealer services this has been the worst experience of my life and I am 60 years old, owned and leased many cars, worst company ever. The phone number they would call me from is [protected] not sure if this is the irvine location or not.

Repeated requests for the same information previously provided. In one day was told 1) 6 mandatory documents required 2) two mandatory documents required 3) 1 mandatory document required and by the next morning it was back to 4) 3 mandatory documents required. Called to see if they finally had everything they needed and was told they still needed one more thing in order to finalize and close... and got it to them 1/2 hour before their deadline. Never heard from them, lawyer never heard from them, and in less than a week don't have a place to live; and oh yeah, it's the holidays too. When I called to get more information to verify they had everything, was treated more rudely than I've ever been treated by anyone in business - by the location manager, Mike Waters. Had to cancel Christmas vacation to take care of this... and still have no word. Have lined up a new rental and am being threatened with being sued by real estate agent and seller if I don't go through with it. A real nightmare.

In November, 2011, my wallet was lost and my Wells Fargo Credit Card number was compromised. I called your bank immediately and reported this along with the police report number. My account number is . This account was secured by a collateral cash account. A new card was sent to me for use. Not even before I could use the card, two fraudulent charges totalling $800 was charged to my card. I immediately called your bank and was told my account had been closed by the risk department because of it going over the limit. I explained that the account had gone over the limit due to a fraud situation. I was told nothing could be done because the two departments did not speak to one another and in fact the risk department did not accept phone calls or emails internally.
I was a Wells Fargo customer for many years prior to this. My mother has been woth your bank since 1983 and my partner has been with your bank since it was Crocker bank, think back to 1978. This situatiuon is outrageous. On a second call, I was told my cash deposit would be returned to me within 5-7 business days. I was satisfied and ended the call. When I did not receive this payment within the time I was told, I called and spoke with the rudest customer service agent possible. She explained it would be 60-90 days before I received my deposit. I was not happy and spoke with her supervisor. He said I was lied to and told misinformation and the previous agent I spoke with did not put any notes on the account.

I have asked all of my family members to close their accounts with your bank and I am currently filing a complaint with the Comptroller Of The Currency. This is an outrage to be lied to and so poorly treated by your bank. How can one department not speak to another department, especially when it comes to fraud? How can any person running a bank not know what their employees are doing?

Refund my cash deposit immediately and issue a formal apology letter to me for the treatment I've received. I fully intend on an investigation being completed by the Comptroller Of The Currency against your bank. I also intend on filing for civil damages.

My Wachovia account recently switched over to Wells Fargo. I went to go transfer funds from my Wells Fargo to USAA but in order to do that I needed to input my cell number for a code to be sent so I could complete the transfer. I am currently stationed over in South Korea with the US Military so the only number I have is my SK cell #. They would not accept it. I called and spoke to a representative, he told me that he was unable to finish the transfer because they could not verify my identity. I am still having issues with this. I am about 16 hours ahead of the west coast where their fraud department is located. When I had Wachovia I never had an issue like this. I now have no way until I can call them to get access to my funds. I wish Wachovia was still Wachovia. Wells Fargo is not very military friendly if you are stationed overseas. Once I get this settled and get back to the states I am closing my accounts with Wells Fargo. I am very angry due to the fact I can't get to my own money at a time when I really need it. Why did Wachovia do something this stupid? Don't use Wells Fargo, just going to cause you heartache.

I had accounts with Wachovia and was happy. Their reputation for customer service was well earned, particularly in their home state, NC. I was nervous about the transition to Wells Fargo in October 2011, but everything seemed to go smoothly with only 1 minor glitch. I could see my 21-year old son's savings and checking accounts in my account summary. These accounts had been opened when he was a minor, and we had used the savings account as a mechanism to transfer funds. We both saw the savings account, but only he saw the checking. I would transfer funds to his savings, which he would pick up and move to his checking. A visit to a Wells Fargo branch on 11/4/11 started the nightmare. It was determined at the branch and at Wells Fargo customer service that my son's accounts should be graduated to adult status. Sounded good to us. However, in the process, something happened with the social security numbers associated with accounts, and both of our accounts were disconnected from online access, including bill pay for me. It took several trips to the branch (where a W-9 was filled out and faxed in), and multiple lengthy calls to customer service before online access was restored on 11/17. It was on the final call to customer service on the evening of 11/17 that I found out that all pending bill payments had been cancelled. Well Fargo's stance was that they had notified me so they had no responsibility for any late fees or additional interest assessments - never mind that they notified me online and I had NO ACCESS! When access was reestablished, I had to set up bill pay from scratch, but two of my vendors that had been e-bills previously, would not reattach. I received a paper W-9 in the mail with instructions to fill it in and send it back. As a CPA, I certainly know the importance of a W-9, but since I had already filled one in and witnessed it being faxed in at the branch, I didn't bother to fill it out. On Saturday, December 17, I tried to log in to Wells Fargo only to be told I did not have any accounts qualifying for online access. After an hour on the phone with customer service, I found out that my accounts had been disconnected the day before. And guess what - no Bill Pay. I am writing checks to pay my bills, and will be opening a checking account at the state employees credit union later today. What a mess! Oh yes, my son is in even worse position. A Wells Fargo entered his social security number incorrectly, so now the burden is on him to prove it. How long will this take?

Well's Fargo's "mylossdraft" is a joke. First went in to start process on 11/25/11, didn't get a inspector to call until 12/15/11, was set for today 12/16/11 between 3pm and 5 pm. Inspector call's at 4:27pm to say he won't be able to make it and needs to reschedule for tomorrow 12/17/11. It is no wonder the economy is tanked, I have a contractor who finished the repairs on 11/25/11 and I still can't get Wells Fargo to release the insurance checks to pay him. We need legislation to prevent banks from holding our money, as long as the loan is in good standing.

I was divorced in 2008. During the last week of August of this year, I received a call from Wells Fargo Collections, insisting that I owed $21, 700 on a line of credit. I was only given the last four digits of the account. I had no record of that account, nor was it listed on my online banking records with Wells Fargo. After several more calls, I was given the name on the account, which was a business managed by my ex-husband, back in 1997. I was able to look it up in the divorce papers and the court's judgement was that my ex-husband pay it off. I was told, then, by the abusive collections people, that it didn't matter what the court ordered, my name was on the account and I was liable for the amount. "We can't reach your husband by phone", I was told. I asked for documentation, since discovering during the divorce that my former husband had forged my name on many documents and checks, and I wanted to make sure I was actually responsible. I was told, "you'd better make a payment, in the presence of a bank officer", by the Friday of that week. No documentation was sent to me. I went to the bank, against the advice of my lawyer, who said the bank needed to back up their demand with documentation, to make the payment. The banker I spoke with told me: "I can't see how you're responsible for this debt; I'll look into it and call you on Tuesday." I left, feeling relieved. When I went online to pay my bills the following Monday, I saw that the $21, 000+ had been taken out of my account. I was never told this was even a possibility; the collections person told me: "Both you and your ex-husband's credit will be hit", if I didn't make a payment. When I called Wells Fargo, that same woman said: "If you'd known we were going to take your money, you would have removed it from your account." Which, I suppose, is what a lot of people would have done. I take my responsibilities very seriously, and have had both a home mortgage, a checking account, and a line of credit with Wells Fargo for years, and it would never occur to me to be anything less than honorable. When I went into the bank that day to speak to the person who was supposed to "have looked into it", I was met with stony silence and no explanation. A typical CYA (forgive me) response to a very angry customer. A person who worked there heard the discussion and called me later that day and told me: "File a complaint with the Better Business Bureau. They shouldn't get away with this." Apparently, even the people who work for Wells Fargo are horrified by the tactics of their employer. I walked around my house in the mountains of Arizona in 3 layers of clothing, during the divorce, without turning on the heat, so I would have enough money to pay the mortgage. Historically, I have treated my business relationship with Wells Fargo responsibly and respectfully and I was lied to, stolen from and manipulated.

We were charged 4 times to transfer money from our savings account into our checking account…without knowledge. $12.50 each time, totaling $50 in 2 months. They told us the new charges were mailed to us in several letters months before, but that was a lie..we never received a single one. The customer service woman at the bank actually told me the letters were sent back to the bank! This confirms we never received them and it was a bank error. Needless to say despite the fact that THEY messed up..I was told there was nothing they could do about the charges. Unreal. We are taking our money out of this bank at the end of the week.

After Wachovia transitioned to Wells Fargo, my previously flawless online bill pay started to have problems with paying the bills. I noticed that I was getting some late fees for unpaid statements, and some notices that the numbers were wrong on my automatic payment accounts. When I went to the bill pay I noticed incorrect numbers on accounts. I hadn’t touched them so someone in banking services must have. Of course Wells Fargo got defensive and blamed Wachovia, Wachovia said it was Wells Fargo, and MY APR’s are going up for at least the next 6 months.

I have evidence that this has happened yet again this month with American Express. I’m frustrated with Wells Fargo and I don’t know what to do as they’ve screwed up my rates.

Awful, awful bank.

I reported my wife and I had our driver's license stolen on October 23, 2011. I informed Wells Fargo immediately and provided them with a police report. I told them to do whatever necessary to protect my account. Two weeks later, someone cashes a stolen check written out to my wife and fraudulently endorsed using my wife's ID at an OUT OF STATE BANK. They cashed it at the teller drive thru. the excuse Wells Fargo providd was that they allow checks to be cashed automatically provided there are funds in the account. This was a forged PERSONAL check that had already been marked as stolen by the owner. I contacted the owner of the check.

Wells Fargo has now held onto over $1000 of our money for the last ten days as they allegedly investigate an obvious forgery. I HAVE NEVER CASHED A PERSONAL CHECK FOR $1000 on this account. NEVER! (before it was Wachovia and frankly these problems did not occur.)

I have attempted on multiple times to determine where Wells Fargo is at on their "alleged" investigation. They push you from call center to call center and typically fail to respond to calls. This, along with Bank of America, IS THE WORST BANK IN THE COUNTRY. I have already begun the process of moving all money out of this incompetent banking franchise. Let this be a lesson to all Americans who supported the BAILOUT. When you support big banks, you support horrible customer service. You support Wells Fargo!

I was recently contacted by servicing agency who claimed that Wells fargo had filed a complaint against me for a loan I had taken out. However, I never taken out any loan and never received any documentation of such loan. Now they have filed a claim against me. It is clear that there is some fraud that has occured but this fraud is on error of Wells Fargo. Reason being is that my credit is so bad that I could not even taken out a $200 loan yet they claim that I had a $1, 600 loan from them.