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Wells Fargo review: loss mitigation department 87

S
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Fell behind on payments due to a job loss and have been given the runaround. People have been rude and generally unhelpful.

87 comments
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george.jefferson
Lafayette, US
Mar 12, 2013 2:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ALL I CAN SAY IS HAHAHAHA!

wells fargo out right extorted almost $10, 000.00 from me in 2009 when i made the last post with the illegal activity.

currently i have been contacted in regard to BOTH class action suites, the robo-calls they made to my numbers that have fees attached everytime a call is incoming and the settlement a few days ago with the treasury dept and the OCC.

i wish i could use curse words here because i have many of them i wouldlike to express!

i do not have a total yet, but iam looking at close to $125, 000.00 in settlement!

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frustrated.again
US
Mar 25, 2014 1:09 pm EDT

Wells Fargo & Fannie Mae have been absolutely useless, no worse than that harmful. For over a year I have tried to sell my house through short sale. Had very eager buyers with huge down payment sitting in escrow. WF & FM took 6 months to decide they would only accept offer more than what I owed, well DUHHHH, if I could sell it for that much I would not need short sale. My Realtor did everything required to prove that offer was good based on comps but it did not matter to them. Their very lengthy bureaucracy process with so many departments not talking to each other killed any chance of selling the house and now we are in foreclosure. Why is that our government bailed these horrible companies out? They don't deserve a dime of taxpayers money and NO ONE should ever do business with these companies. They will just steal and waste your hard earned money

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Rianda
US
Sep 23, 2014 1:17 pm EDT

I contacted Wells Fargo yesterday to see if I could get some assistance with my mortgage. I was unemployed for almost 4 months so I'm 2 months behind in my mortgage. I spoke with the Home Preservation Review Specialist yesterday. She said her name was Rinada. I could barely understand what she was saying. I got some info from her on the documents I needed to submit. She said her # was [protected] and FAX was [protected]. I am a veteran so I also called Veterans Affairs in the Roanoake, VA Region today. The VA rep told me to request being transferred to Wells Fargo's Loss Mitigation department and not the Collections department. I went on Wells Fargo's webpage to see if I could find the number for the Home Preservation Specialist. The number was different so I was curious to see if I would get a different person on the phone. Sure enough, it was Rinada, the same girl I spoke with yesterday. I then asked if she had the number to Wells Fargo's Loss Mitigation department. Rinada offered to transfer me but I said I would call myself. She gave me this number: [protected]. The only problem with these numbers is they place you right back into Wells Fargo's automated system. As I dialed the number after going through the "automation motions" guess who pick up the phone! Good ole' Rinada! Imagine that! The strange thing about it was that I detected a touch of anger in her voice. And by the way, when I mentioned to you all that I could barely understand her when I spoke to her yesterday, that wasn't the case today. I could understand her perfectly! What is really going on with Wells Fargo? Needless to say I am very concerned about this organization being our mortgage lender. Everyone please be vigilant and use caution when dealing with Wells Fargo. I smell a Fat Rat!

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Michael Daddario
US
Dec 05, 2017 1:55 pm EST

Wells fargo bank atm malfunction steals welfare and disability money on 12/2/17!
Rent is now overdue, food cannot be purchased, wells fargo has not returned the money, nor will they even acknowledge their atm's error!

Wells Fargo — atm error bank refuses to acknowledge
Https://tcom10.wixsite.com/wfargonightmare
Scam report #1415160

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daveidj
US
Sep 27, 2018 1:47 pm EDT

TO MUCH TO LIST .BUT IM A DISABLED VETERAN AND WHEN I CALLED TO TRY TO TALK TO THEM THEY CALLED ME NAMES LAUGHED AT ME AND HUNG UP ON ME. THEIR COMMERCIAL IS A LIE, IF YOU ARE A VETERAN STAY AWAY, THIS PLACE IS A BATTLE JUST LIKE THE VA!

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Jessica Shockley
US
Jan 31, 2019 4:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Our Wells Fargo Nightmare –

We are currently facing the auction of our home yet again with Wells Fargo on February 5th, 2019. In 2016 we applied for a loan modification due to loss of income from my husband’s job loss and high medical costs with my Multiple Sclerosis. We were denied. We then hired an outside loan modification group to negotiate a solution for us and we were approved in 2017. We had a scheduled auction date at that time, but the sale was cancelled after we filed bankruptcy for the 1st time during this modification process. On first payment was for June 1. I returned an email to one of Wells Fargo’s employees on May 10, 2017 to set up payments after an email was sent to us April 26, 2017 reminding us of the payment. No response until June and was told the modification was cancelled. Nothing after that – dead silence from Wells Fargo. I couldn’t believe it.

They again set up our home for auction in September 2017, but due to Harvey was cancelled. A horrible disaster was actually a godsend for us. In 2018 we still heard nothing. We received our statements and then notices from their attorney’s office in Dallas. We have had to file bankruptcy 4 times to stop the sale. We don’t even need to file bankruptcy. We are now onto our 3rd law firm to help. In October after numerous complaints being filed with the FTC, BBB, Texas Attorney’s General and Federal offices, Senator Ted Cruz’s office, Rep Pete Olson, posts made to their Facebook page, emails to their executive board, and their senior attorney they cancelled the sale the morning of the auction and all of sudden Wells Fargo wanted to help. I requested at that time that all correspondence be done via email or letters. Having to call and explain the situation with them is a joke. This went on until right before Christmas. They researched and said that they made note of the bankruptcy and would not be auctioning and to start on the loan modification process. On January 4th I called to start the process and through a recording was told that the house was being auctioned February 5th and the kicker is that we received a letter from a VP in their home mortgage department telling me they were working on the problem dated the very same day.

I have filed complaints yet again as well as with HUD. I am currently in my 2nd Multiple Sclerosis relapse since October due to the stress and fear that this has caused. I am praying that I will be able to pull through and not become wheel chair bound. I was naïve to believe that they would actually work with us. I believed a kind woman in their executive offices in Des Moines that said she would help us. They are liars and would do anything to destroy people for money. I am gathering financials for the new firm to handle. It has been a long process the last couple weeks and will fax what we have left this morning. I have 2 more weeks of heavy treatment and can hopefully start the long process of recovery but I have no idea if I will be in my house doing it. I did not have to use a cane until now and I fully blame them for this. Stress and MS are a devastating combination. All we wanted was to work with them and pay our mortgage. I don’t even want them to cover my medical costs or legal fees I just want them to cancel the sale and work with us like they said they would. This has consumed our lives.

I actually yelled at a very kind realtor yesterday that was taking pictures of my house. She gave me a hug and helped me get back inside because I could barely hold myself up. I am not that person. I used to travel the country as an MS advocate speaking with patients and their families. I read your article Ms. Glazer and you should know that their CEO and employees have no intention of helping their customers. I am not only the only one still going through this and the stories are devastating.

J shockley

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Jessica Shockley
US
Jan 31, 2019 5:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My above comment was a reply to an article in the WSJ. I have sent the above to numerous people and posted online
via social media. I have also just filed another complaint with the FTC

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  1. Wells Fargo Contacts

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  3. Wells Fargo emails
  4. Wells Fargo address
    420 Montgomery Street, San Francisco, North Carolina, 94104, United States
  5. Wells Fargo social media
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    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Wells Fargo Category
Wells Fargo is ranked 3 among 414 companies in the Banks category