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I currently have a mortgage on my home with Wells Fargo. I asked about refinancing to a lower rate and they said they would. After paying them for an appraisal and their fees, they have done nothing but find lame excuses to delay and deny refinancing a loan I already have with them. They've lost paperwork, ordered appraisals and canceled them and the loan processor has no idea of who or why appraisals were cancelled. They are either entirely incompetent or deliberately not refinancing loans. BTW, my loan balance is roughly 25% of the appraised value of the home and my wife and I have excelect credit scores.
Stay away from Wells Fargo!
The complaint has been investigated and resolved to the customer’s satisfaction.
On 10/18/2012 I deposited a check with the teller for $260.06. A week later when I looked at my account online I noticed that they deposited $260.00 and not the correct amount of $260.06. On 10/25/2012 I went to the bank and showed them the stud from the check and told them they deposited the wrong amount and they owed me $.06. On 10/26/2012 the $.06 was deposited into my account. I received a letter from Wells Fargo dated November 7, 2012 stating that they had no record and after an extreme search they could find no check for $260.00. They said I was to send them copies of the checks. I went to the bank to try to explain that there was no check for $260.00. It was for $260.06 and that it was their teller's error and that they need to clear it up. They demanded that I call Kaiser. The check was from Kaiser for over payment of medical and get copies to give to the bank. I refused because it was the banks error. I had a copy of the deposit slip and so did the bank showing I deposited $260.06. So I landed up spending 2 hours in the bank while the banker called Kaiser to try to get info. Turns out the department she needed to speak to was closed and she had to call the next day. She took my phone number but never called so I assumed this was all cleared up. Today I look at my account online and they deducted $260.00 on 11/27/2012. I was on the phone with customer service but it was past 6 PM so I could not talk to a banker. I am fuming mad. I am living on social security disability and this bank is stealing my money. I have proof I deposited the money. They cannot find a check for $260.00 because the check was $260.06 and when they deposited the $.06 the teller again neglected to state that it went with the check that should have been deposited as $260.06. Tomorrow I am going to the bank first thing in the morning and I will throw a fit. I hate this bank. I cannot do business with thieves. I have all the paperwork at home, but my printer is not working. I can't even scan things. They refuse to even check their mircofilm of deposits to look for a $260.06 check, but instead expect me to correct their teller's error. In the meantime I am short $260.00 and have checks coming through.
Ok .. this is a question to you. Did you contactHonda to see when & if the loan with Wells Fargo will be paid? Are you aware that the longer they wait .. the payoff amount will change.
You had a payment already past due at the time you traded your car. In my years of working in auto collections, Most companies had taken just about 30 days to send in a payoff amount. Remember they have an accounting process as well. If the payment goes >30 days past due, it will be reported on your credit report. Maybe you should have asked for an extension to buy some more time.
You posted this on 4/10/2010 & it is now 4/28/2010 … so the payment would be >30 by now. So out of curiosity … What happened? Was it paid by Honda in time .. or did you make the payment?
On 3/22/10 our payment was due for our truck through Wells. On 3/29 we traded it. Wells Fargo will not stop calling us because they haven't gotten the payment from Honda yet. I could understand their calls if it was 30 days late, but it's not. I will pay it before it goes 30 days late. Everytime they call we tell them the situation and everytime they say they have no record of the truck being traded. Here is a breakdown of all of their calls the my caller ID still has logged.
4/5/2010 - 8:28a - 10:52a
4/6/2010 - 8:28a - 9:45a - 10:58a - 12:29p - 6:30p
4/8/2010(EASTER) - 8:18a - 11:25a - 12:19p - 4:27p - 7:34p
4/9/2010 - 8:22a - 9:45a - 10:58a - 12:29p - 6:30p
4/10/2010 - 8:37a - 10"37a - 12:49p (and the day isn't over yet)
I filed a complaint with the FTC. This is ridiculous. I'll NEVER do business with Wells Fargo again.
Wells Fargo Modification program is a complete joke, there people are the most do-nothing customer service you will ever witnessed. We had never missed a payment or been late since 2002 when we entered the Home Affordabilty Program due to a job loss with reduced payment instructions from Wells Fargo and 6 months later we get a letter saying we are suddenly facing fourclosure, we thought we were in review. We had never recieved one piece of correspondance from Wells Fargo and spoke to them every two weeks re-submitting documentaion we sent two earlier over and over again. Trying to get and update that never changed from "Its being reviewed" by a bunch of pathetic idiots! These people can't spell loan mod.
In my humble opinion this program is desingnd to put you into fourclosure so the banks can sell your property at a loss only to be re-embursed buy the federal goverment. The Federal Government now owns more than 70% of all the home morgages in the USA since there take over of Freddie & Fannie. This program is nothing short of scam, don't get suck in! There is much more to the story you wouldn't believe.
Go to: http://consumerist.com/2008/09/contact-info-for-wells-fargo-ceo-john-stumpf-and-friends.html
Provides details on how to reach Wells Fargo executive customer service Telephone, email address of all the CEO's of Wells Fargo
Wells Fargo was forclosing on my apartment building. They assigned a receiver to collect the rents who let boiler break causing no heat and water pipes busted. Then Wells Fargo got a judgement for the amount of the mortgage, returned the property to me because they caused numerous city code violations but are holding on to the mortgage to forclose later. Now my husbands pay check is being garnished for the mortgage judgement yet Wells Fargo is charging the mortgage late fees and not appling any money to it. I have searched for an attorney who can help, and can't find one with experience if anyone can help me I'm at pokeypokey3@comcast.net
I am employed with another financial institution. There are some special cases that require FHA servicing is needed between financial instutitions.
I am needing to change (transfer) an FHA case number from their bank to ours. They need to make available with their own customer service contacts, the name and/or number of the person or department that handles this task.
The customer service representatives are clueless as to how to service an individual from another institution, like me.
I am Lyn Quick, 53Mortgage, Ohio lyn.quick@53.com.
Wells Fargo did nothing to help us during the loan modification process! Loss of Income led us to a re-finance then re-payment which cost us dearly. Our original mortgage was $170, 00.00..we have been paying approx. 1, 200.00 a month for 8 years. Wells Fargo offered us a new 30 year mortgage with payments of 1, 500.00 a month. Now we are looking at a mortgage of approx. $210, 000.00. We lost the $30, 000.00 we put into the house plus the payments of approx $115, 000.00, and are starting all over with a 30 year mortgage. They are protected because of PMI we pay with our loan. Is there anything we can do? I thought the government was putting an end the crooked dealings of these mortgage companies.
I want to complaint about the poor judgment and bad treatment received by Racine N. Flores Personal Banker NMLSR ID:820549 from the 120 W Nolana, McAllen, TX 820549 branch.
She doesn't have the first notion of what it means customer service. It is a shame that people like her has contact with the customer.
I have seven account with you including two business accounts. I ask her to notarize some paper for my company and she declined to do notarize one because it was for my partner who was there but did not had a Well Fargo account. If she thinks that my partner was moved to open an account in your bank she doesn’t have the slightest idea of the reaction she created. On the contrary if she had comply she would have created the opinion that the bank was a friendly one.
I am really disappointed and very insulted on the way I was treated.
The following is from your Vision and Values. Maybe she should read it again.
“Every Wells Fargo team member has one thing in common. We all work for the customer. Every day, our customers say to us, “Know me. Know who I am. Know what I need. When I come into the bank or go online or use your phone bank or ATM, have all my information there about my accounts. Don’t ask me the same questions over and over about information you already have. Don’t transfer me to someone else who might do the same thing.” They say, “Understand me. Understand what I want to accomplish, understand my goals.” They say, “Appreciate me and all the business I bring you. Treat me like a friend. Thank me. Reward me. If I give you more of my business, then give me a better deal and keep up your great service.” Everything we need to know about a customer must be available easily, accurately and securely, as fast as the best internet search engine”.
I went to bank of Wells Fargo in Anderson today and I wanted to get cash from my account but about one hour they asked me some questions and they said that these are for the security! But now I am asking why do not you ask me anything when I want to deposit the money in your bank? I did not want to steal my money! but they stole my time!
Wells Fargo avertises a BillPay guarantee and cover any fees incurred. Quite the opposite, I was informed by them that if a check is mailed, they are not responsible for it. Well, I had a check not received and they said nothing they can do, I can do a stop payment on it and handle it myself. I was also informed that if I filed a request to have Wells Fargo handle the fees incurred, she has never seen one approved so it would be a waste of my time.
I was denied a HARP refinance loan with excellent credit because I didn't have a landline telephone, and cable TV! I explained I used only a smart phone for all communications, and used local reception for my television. I was still denied!
Wells Fargo also has the weakest dispute service for their credit card holders!
Have cancelled my credit card account and will never do business with this bank again!
I moved from the US to the UK in October of 2009. My mover had said that they contract with Wells Fargo to provide maritime insurance for their company. I completed and returned the paperwork the same day as received. The movers arrived, packed my goods and despite my concerns regarding how they were packing my designer furniture, assured me that it would be packed in wooden crates as the fellow who had provided the initial quote for the move had stated. I had asked the movers about protecting the corners instead of just wrapping them in bubble wrap, but was told this would not be necessary. 3 months later, my furniture arrived in the UK, DAMAGED, precisely where I had thought it would be when packaged.
6 months after my claim was filed, they finally sent an adjuster to inspect the damages. A month later, I received a settlement proposal, which was less than 1/3 of what the replacement value of my furniture is. I am insulted. I paid to insure that my goods would be well looked after and paid the insurance fee without complaint. I am furious that Wells Fargo and their representative, JOHANNA SCHMIDT, can not seem to offer better customer service and have not fulfilled their obligation.
Should anyone wish to see images or have questions, I will happily provide verification.
The Wells Fargo, Casa Grande, AZ (Florence Blvd) is one of the worst banks in America. They have serious issues and I would use caution when banking here. Just a few things to mention off the top of my head.
1) Went to the drive through this morning, which opens at 9. At 9:15, there were about 6 cars waiting, when finally one employee deciced it was time to start working. The bank opens at 9. This is something that I realize is minor, but is very typical of this location. How hard is it to open on time? How hard is it to say, I apologize for the wait?
2) I deposited a specific amount of money. I triple checked, even wrote it down and used a calculator to verify the amount. The teller then tells me I am 10 dollars short. I explained to her that was not possible, and the money was there. She began to get upset, and asked if I was accusing her of stealing the money. Instead of an argument, I told her to forget it so I could move on and take the 10 dollar loss. The employee was very upset. Once I arrived home, I realized she did not give me my credit card back. I made 7 attempts to contact the bank, but funny enough, nobody was answering the phone. I contacted Wells Fargo customer service, who was very kind and friendly to me. I explained the situation and told them I could not get ahold of the bank. I just wanted my card back, no questions asked. Customer service put me on hold while they attempted to contact the bank. Customer service finally got ahold of the bank and told me, "Wow, you were not kidding about that bank, they are disorganized." THe service rep was literally in shock after speaking to this bank.
Later in the week, I noticed 57 dollars had been REMOVED from my checking account by Wells Fargo. I later discovered, they claim there was an error, and they deposited the incorrect amount of money (this is not true, because one of the specific checks was 57 dollars). Funny enough, the 57 dollar check that somehow dissapeared was actually a check from Wells Fargo to me for a credit I had in Escrow.
Contacted customer service once again and they said Wells should not have taken the money out without notifying me. So, they actually deposited the money again in my account, and informed me the fraud dept would contact me. I never heard from them ever again.
Then, the bank assistant manager called me regarding another issue. She was completely rude and unprofessional. She told me, "I must come to the bank immediately because I did not give them my fingerprint for their notary log." I said, I was never asked for a fingerprint, because if I was, I would certainly provide it in the notary log, no problem. She continued to tell me I must go to the bank, in which I responded that I would not, because I am leaving the country for 2 weeks. I advised her I could do it when I returned, and this was her mistake, not mine. I never heard from her again about this issue.
Wells Fargo Casa Grande went through several changes in the past couple years. At one point, a new manager took over the store and it somewhat improved, but she transferred to a Phoenix location and it went back down hill. It feels like kids are running this bank. It's disorganized, understaffed, and many (not all) of the tellers are unprofessional and rude.
I have never seen the same teller twice, which is strange. This bank needs some serious help, and I advise you to use caution when banking here.
I ran into some financial problems with my car loan after four month i was able to make a payment before the loan went into default. So i made a payment on a Monday and made a verbal agreement with the representative to set up payment arrangements, so she said she would contact me on Wednesday. Wednesday came no call, so i called her and left a message. Thursday came no call, called her no answer. All along I'm thinking I'm ok were going to get back on track with payments. Finally Monday comes and she called me, we set up a payment date now I'm really thinking it's going to be ok because we made a verbal agreement. That same night they repoed my car. Now why would this lady call and make arrangements for future payments and repo my car still. Well the repo man informed me that the order for repossession was put in the Friday, why did she call me on Monday for payment?When i called the next day and spoke to her supervisor he informed me that he was the one that denied our payment arrangements. Once again, why did they call me on Monday for a payment and the order for repossession was already put in?When i called to speak to her for my own peace of mind she supposedly was not aware of the repo and doesn't know why our arrangement was denied. During the conversation she said that they are not suppose to let the people know about the repo because people try to hide the cars. So the call made to me on Monday was just to throw me off and catch me of guard thinking everything was going to be ok and i was going to be able to keep my car and continue with my monthly payments?They are a bunch of deceiving workers as if you owed them the money!
They are doing it again! The judgement of 2009 did nothing but encourage them to find other ways to scam their customers. They are posting THEIR debits to my account BEFORE posting my deposit of the day before. The website access does NOT accurately reflect what's REALLY going on internally, and you will not realize it until the following day. They are manipulating the posting of debits/credits to their benefit...and unfairly so. I have not had one person (and I have climbed the chain!) clearly explain their accounting system. And their CEO John Stumpf will NOT allow his customers access to communicating with him either! How proud he must be.
WF is absoluely the WORST bank I have ever dealt with. I was a Wachovia account holder and never had an issue. It swiches over and next thing you know they are taking money from my sons account to overdraft mine and not clearing overdraft debits without notice. Also they deactivated my debot card because i was negative for 5 days before my next payroll went in without notification. I was even in the bank making a deposit and the teller said my card didnt work but never said why. This is insane and they should not be allowed to bank period. DO NOT BANK WITH WELLS FARGO PERIOD!
WELLS FARGO BANK ATM MALFUNCTION STEALS WELFARE AND DISABILITY MONEY ON 12/2/17!
RENT IS NOW OVERDUE, FOOD CANNOT BE PURCHASED, WELLS FARGO HAS NOT RETURNED THE MONEY, NOR WILL THEY EVEN ACKNOWLEDGE THEIR ATM'S ERROR!
Wells Fargo — atm error bank refuses to acknowledge
https://tcom10.wixsite.com/wfargonightmare
scam report #1415160
Well how about this pay your mortgage off in full with them and then they say. Your home is in forclorsure. It was on my credit report I called them and said why does this say my home is in forclorsure. They said oh it must have been a clerical error. Well 5 years of fighting with them and stressing. My credit taking a beating due to this. They decided that they would fix the problem. They removed it from mine and my husband's credit reports completely. So the home we built and his company paid completely off in full, once we found a buyer. I have paper work proving all of this but they removed it so I have no history of having a home built and paid off in Illinois. Well needless to say that really hurt our credit. Wells Fargo doesn't care, doesn't want to fix the problem. I contacted Equifax and they said they can't do anything to help me. If wells Fargo took it off then they have to put it back on. So tell me what to do because they purged the loan is what they told me, and not even a Wells Fargo around me can see it. But guess what they got the government bailout on my home and got a check paid in full from us. So double dipping. Wonder how many people they did that too. I can't believe they are still in business as crooked as this company is. Everyday it's getting sued or in trouble for something.
Wells Fargo Mortgage is incompetent and will do what they can to steal your home from you, delay payments being posted and anything else they can think of to screw you.