Wendy’s
Reviews and Complaints

So yesterday evening 3/30/2023 I was doing door dash. I went to Wendy's to retrieve 2 orders. Upon arrival 8 other people are standing there waiting for orders. I calmly stand there and the rest of the people continue to tell me they have been there for over an hour waiting for their door dash orders. The girl standing there kept her back to us and not once turned around to ask us about our orders or what was what. I approached her and asked her what was there and she told me that she had no more door dash orders. But there was several us that were still standing there waiting. The man who inguess was supposed to be me a manager came over and told all of us to leave that he had nothing to give to us. I said excuse me what about these orders he said he is not making anything or looking at our phones because nothing was on the screen. So what are we supposed to tell the customer he said tell them whatever u want now leave the store. He threatened 2 men standing there. The girl just stood there. The other lady said in the back we had 30 door dash orders where did they go. He turned and looked at her and said she cleared them there's nothing he can do. I have never been so scared and so insulted and so overwhelmed with anxiety in a restaurant before in my life. I will never ever eat at this establishment ever again. I decline orders to this establishment.

To whom it is concern,

I have a complaint towards Wendy’s 580 Merrick Rd, lynbrook location. Associate was dark skin wearing glasses with a bonnet on her head.

I came in to order something for my family to eat I ordered 2 baconator fries, 2 chicken sandwiches and 2 smalll regular fries. From what I saw on the screen was double baconator I ask why does it say double is this the way it comes the associate states yes… I again ask is there a size for the baconator? She replied it depends on how I want my order. So I proceed to pay and when the bag came, I am verifying what was inside I noticed hamburgers so I asked why burgers I did not order that I ask for bacon fries… oh Lord that is when the associate is screaming, raising her voice at me that this is what I asked for “ isn’t what you asked for I replied I ask for baconator fries” when I said do not scream at me and she literally showed me her next level of screaming, when I ask to speak to a manager she replied I AM THE MANAGER and slams the window went inside.

Someone else did come another young lady asking what exactly you wanted and I said baconator fries because I did not order hamburgers… the 2nd young lady states she will get it for me that I should keep the unwanted items and was very apologetic about the whole situation.

My thing is if one cannot be pleasant with customers, it’s a major issue because customer service matters. If customers don’t come in, you have no buisiness. So I would like know will there be any disciplinary action taken towards this young lady? I would assume politeness, a smile and helping customers come first hand. I must add that all this insults and disrespect is in front of my teen daughter. This is partly why I kept my cool because I have to teach her right.

I Will definitely not going back over there to purchase I know it does not matter but where there is disrespect I do not go there. I hope Wendy’s headquarters management see this and do something about it. Unfortunately manager Kizzy, as I was told her name by the 2 associate, was not there to witness such disrespect.

I will say when I ask for my receipt it took them time to come out and give it to me, now I’m relunctant about name on the so called reprinted receipt since I was not allowed to have her name.

Very sad and shameful

Good afternoon. I would like to file a complaint for Wendy's located @ 147th woodland in Dolton,Illinois.I have been a long time customer at this site. Since January 2023 I am unable to use my rewards. I have been told my many cashiers that the scanner doesn't work. Per the cashier the scanner has not been working 3-4 months. This is unaccepatable.This isn't fair to customers who are trying to use their rewards. I asked to speak with a manager. I explained to the manager that I was trying to use my rewards. I was told that I can't use my rewards because the scanner isn't working. The manager was really rude and had a bad attitude. I didn't get her name.

I’m making this report on the Wendy’s Duncan Restaurant, Wendy’s in Duncan, Oklahoma, that the manager they’re the hiring manager whatever she is very unprofessional he brings his personal life to work and treats his employees like crap he’s firing everybody for nothing everybody’s quitting on him and he has another manager below him that talks about her sexual life, and what happens and very unprofessional I’ve heard it myself Her name is Cassidy and then her other. His other manager Dustin is very unprofessional and very lazy and the one manager that was doing good. Her name is Gabriella Escobedo. She was demoted because she had some family issues and everything and needed the day off and I know of another thing a boy name, Hunter or gunner. I’m sorry he was fired because he was over 20 minutes late because his ride got pulled over and went to jail so he had a final ride up to work and there’s all kinds of things going on with his manager down here in Duncan Oklahoma. I would really like it to be addressed and find a better manager that can handle his job without bringing his personal life into the business. Thank you. .

I went to the Store at 12 noon on 3/26/2023 on George Washington Memorial Highway In the Grafton area of Yorktown, Va, I stood in line inside the store for 5 minutes alone and an employee told me they we not serving dine in customers due to the overflow of drive up customers. I stated that they at the very least should post that on a sign. I was treated with disrespect and was told I needed to go to the drive up window to order. There were 3 kids in the store awaiting their order. Senior Citizens are not treated well at this Location. We like Wendy's Menu, Not sure what's going on at this location. We travel to Columbus Ohio often and never experiance a problem there.

My mother is 87 years old. She visited you drive through twice in 2 days. Both times her bill was $5.25. both times, she gave the cashier $6.00. Both times they took her $6.00 and slammed the drive through window. Afterwards, she was ignored and never given her change. The second time, she didn't move causing the line to back up. Eventually, The man returned to the window and gave her The change to get her to pull up. These 2 days involved 2 separate employees. The address is 13928 Bartram Run drive Jacksonville, Florida. I've seen this scam before and after this email, I'm sending this email to the BBB. steve.[protected]@aol.com

We went through the drive thur last night ordered over 45.00 of food. Never once did they give us a reciept nor was our food correct. we called back as soon as we checked the order in the bag in the parking lot of the store. SHE called us a liar and we had no reciept to prove it so for 45.00 we got the 4 burgers and 2 fries and 1 baked potato

We were missing food and had to go else where to get it

store #0002413, at 7:33pm Central Standard Time, my receipt did not have a code or QR code to scan or redeem rewards points from my purchase at that time. I had my phone out on the app the entire time but was never asked and I discussed this with that seemed to be either a Team Leader or Manager, and he was able to print my another receipt with no code at the bottom. The Manager or Team Leader told me that I needed to tell them ahead of time before the transaction in order to receive points. This made me want to cancel or re-do my order but I was hungry and have limited personal time to attend to this situation. My cashier was Navaeh on the receipt. I filled out a survery on Wendy's Customer Survey, it's on wendyswantstoknow.com, and put that I would to be contacted via email but do not recall Wendy's having any way of having my email at all. my email is [protected]@yahoo.com I have an account on the wendy's app but paid with cash for takeout when I was there in person inside

I placed an order today 20/03/2023 at 10 pm from leslie barns. I ordered it through doordash. Dasher got my name but when he reached wendys they received no order from me. But i was charged freaking 19 dollars because they accepted my order. The funniest part is I called the store 13 times. Two of the times call answered but was hung up without getting any response to my queries. If there was some technical issues or any delay, i would understand if they responded properly but they were rude. I have my break from 11 pm till 12 am , lost my half an hour in vain.

March 2023-worst service ever. Is there a boss? This store constantly closes dining room because they don’t have enough workers. In the drive thru , they try to discourage you from ordering because they something isn’t working or lack of staff? Today at noon, they had no cheese or nuggets or chicken sandwiches? It’s dirty, poorly run and the workers are NOT working!

At the drive through today, I ordered the Deluxe Bacon cheese burger meal (small) no cheese. The price on the order board is 11.99, but the person behind the mic said 14.04. So I replied that I wanted a small, and her response to me was “the order defaults to a medium, I’m sorry small isn’t available.” I protested the fact that I didn’t want that much soda and was again to, “sorry.” When I arrived at the 1st window to pay I was not greeted as she was busy talking another order. I presented my card for about a minute until she so graciously continued talking into her mic and took my card. Finally she presented me with my card and receipt without any words. At the pickup window I voiced my opinion to a man in a blue shirt, I thought he might be a manager. I suggested that if the price one would pay is 12.99 and not the advertised 11.99 then someone should simply change the price on the order board, otherwise it’s false advertising and a bate and switch tactic. He responded that he would bring it to the manager’s attention. It’s not about a dollar, it’s the principle!

Wendy’s Brookside Ave Chester, NY 10918

I quit my job on Friday I told my general manager I would bring the keys in Monday and pick up my check he told me he wanted the keys on Saturday told him I would be in on Monday went in today told me he had sent my check back I would get it in the mail and I was to get off the property and not come on the property again or I would be charged there is no reason for this behavior the general manager is being childish he shows your favoritism to crew members he parties with crew members after the store closes he comes in on after his break smelling like marijuana he has singles me out for the last month on things that I don't even know how to do and he never bothered to show me I believe this is happened because he worked with my son at one time and must have had a problem with him

I order my food at 12:35 and at 12:50 the worker dropped my food on the floor then picked it back up and wrappped it up and put it on the tray and didn’t tell anyone about it and than I told the manger about and she got mad at me so I didn’t get my food and walked out without my food and most of the workers are not wearing gloves while touch food

Firstly i ordered breakfast at 6:44 am and asked for waffle fries they gave me potatoe fries i tried to get theyre attention they ignored me but i was running late for work. Now i went their for lunch and it again wasnt no better,i came on the line about 12:47 pm the order taker over look my car and served another car then as i reach the second window it was worstttt! they gave me a old sandwich with a extra meat the bread was soggy and you could tell they just put the cheese between the meat cause it wasnt melted and pickles what i requested not have was on the sandwich and the staff was not given a [censored] for [censored] .Again i was on lunch break so i was running out time so i jus threw the whole food in the road ,the manager was their but she didnt made it better they all suck their teeth and gave attitude. Smh

Good evening.. I've been a loyal Wendy's customer since the 80s and Iove the baked potato & chili, especially. Alternatives to fried food & gluten is greatly appreciated. Baked potatoes are something wineries who's watching their cholesterol can enjoy.. Since January 1st of this year, I've been to 4 different Wendy's locations in 4 different towns for a total of 5 visits. I've been at various times of day from 1130 am through 7:00 pm. EACH & EVERY TIME I asked for a baked potato and EACH and EVERY TIME I was told they did NOT have any. I've been told that it would be anywhere from 30 minutes to an hour before they had any. Once, I wasn't even told that...just a flat out "No!" If Wendy's is not going to ever have potatoes, please take them off the menu. It is extremely frustrating:and disappointing ! Publicize the potato time frame...like advertise 5 to 7 or 12 to 2 or something or have a hot/now sign in window like Krispy Kreme.