Wendy’s
Reviews and Complaints

At Pontiac il just spend over an hour trying to use Wendy's Mobile app. Wanted 2 hamburgers drinks and fries. Kept getting error messages. Deleted card reenter it. Still error messages. Gave up and placed 25 dollars on digital pay. Still receiving error messages. Now you have 25 dollars of mine on the digital Wendy's and still no hamburgers. Gave up and went elsewhere this is not the 1st time the app screwed us up.

12/7/22 visited Wendy's Pueblo, CO location at the corner of Bonforte and HWY 50 East. zip 81001.

Time of visit was 10:45 am. Lunch menu was just starting. Ordered 2 burgers and 1 fry. Burgers were barely warm, dry and burnt. Tasted like they were yesterdays leftovers. Same for the fried. Cold and old tasting. I can't register a complaint on the online survey because you insist on information from the receipt. Well they didn't give me a receipt. I have tried this location several times and have always had a problem. I am now done and will never visit it or any Wendy's again.

I arrived at Wendy’s Dec 7h 2022, 400pm

Mitchell, Indiana

Ordered

Baconator, pub burger fries and sprite

They were out of sprite and coke so I got lemonade

I paid over 20$

Asked to pull forward no one else in line

Order arrived

Fries cold

Hamburger had obviously been prepared for hours very dark and dry

I could not eat it

The only good thing was lemonade

No receipt reczzeived

Installed APP

November 9, 2022: Free sandwhich was added to my order and charged me for it anyway

November 15, 2022: Fries not added to order

November 23, 2022 Free item if I used the indoor counter. The door was locked and I could not enter. The manager said he new of no such thing

December 7th 2022: Free chili popped up and said added to order: NOT included, Again, the manager said he new of no such thing.

The APP has issues and the manager is unable or unwilling to help in any way.

I stopped at the location for Wendy’s at 335 W. Grande boulevard at Ormond Beach, FL 32174. The place should be closed down it’s so filthy I did not go to the bathroom till after I ordered my food it was terrible terrible terrible the toilet had not been cleaned. I went back to my seat to eat my food I threw the food away. We asked for a napkin she gave us paper off of a roll that you wash your hands within the bathroom there was no diet drinks at all.In the area where the sodas was there was no lids there was no spoons there was no napkins and it was very dirty I wouldn’t recommend anybody eating there.

My wife and I decided to have dinner at Wendy's on 765 Foxcroft Ave. in Martinsburg, WV 25401 on Saturday December 3rd 2022 at 6:30pm. We both wanted to try Wendy's new Peppermint frosty and the "New" Italian Mozzarella sandwich combo. There were 5 others in front of use waiting for the associate(s) to take there order. As we were waiting in line I scanned the interior of the store and saw the floors had various types of food on the floor, tables were disarranged and haven't been cleaned off, janitors wash bucked with mop setting just out side of a room where customers stand in line. 15 minutes had passed when a gentleman that works for DoorDash waiting for his customer's order told my wife and I this is one of the worst Wendy's for the same problems I mention. 20 minutes had passed when my wife and I finally made it to the counter, we put our order in and was promptly told they are out of Mozzarella cheese and Peppermint frosty. My wife and I left the store and we said to each other, "We will never go to Wendy's again"

1- We were never greeted when we entered the store (Like other stores do)

2- Employee's were BS in the back room

3- There was only 1 car in the drive-up window during our time we were at the store where the employee manning the window could have helped at the counter.

4- People in line after us were leaving

5- The employees never acknowledged any of the waiting customers

6- No signs posted stating the store was out of the following...

7- Very dirty store inside

Note: If I remember correctly your commercials always took pride on food, customer service and Cleanliness. WHAT HAPPENED WENDY'S?

I was in the drive thur waiting 25 minutes Finally I got up to the speaker to order.He said he will be right back. 30minutes later no one. I drove up to the window and ask if I can place my order .He told me he can't they were only 2 people working. So I went in order. I got 2 regular cheeseburgers and 2 frosty. They had no chocolate or vanilla just peppermint, I came home. The cheeseburger was raw in the middle.Another time went for breaksfast. There was 2 employees working at Wendys, One was taking orders and one was preparing orders holding a baby on her hip.my husband has cancer he want a cheeseburger and frosty. I was too tired to go back to get another cheeseburger while was work all day. Connie Willyerd

I have tried to enter this establishment many times and the doors are always locked and I go to the drive thru window to place an order and they won't let me. How am I supposed to eat here if they don't let me order? And they won't let me in? This has happened many times since Covid and I am tired of it! I want the number to the owner! Send me his number and I will tell him myself!

Friday night i started waiting in drive thru line at 10 :18pm . at 10:42 i got to speaker box ,even though there was only 4 cars ahead of me . twenty some mins in line only to be told i could only pay with cash. when i complained about waiting such a long time she became very foul mouthed. I left line and was driving out and she was still hollering f--k you old man out the window even though a car with a mom and kids were at window. Always thought robots for fast foods was a bad idea but since the quality of your employees has degraded so much, it is welcome. whrer is the management? Store was close to Whitier st. on high st around the 800 numbers on south High st Columbus ohio Why cant you pay enough to get employees who are at least normal human beings instead of foul mouth violent dregs of society.

I want to the Wendy’s in Peterborough on on Chemong rd on Dec 1/22 just after 5:00pm

When I walked in the manager was yelling at all the staff about a head sets and phones. I get she was upset but it’s how you say things, not yelling for the whole dinner hall to hear. 5 minutes later she was telling a kid how stupid he was and to just throw it out and what the hell was wrong with him. She was walking around being very nasty to everyone. She is very unprofessional and should never be a manager.

11-29-22 i ordered 1 daves doulble meal 1 sandwicha and 1 double bacontor meal i was charged for a daves double i called cedearfalls ia wends talked to a male manager they told me come in when i can they would replace it today i go in a lady whos manager was arguing with me saying there was no records of it my bf called today to complain again the manager who was a lady hung up on him the ticket number i have is 3119 on the 29th host name is brileighy and cashiert mikayla when i called 2 days ago the guy manager told me the headsets was heard hearing do to being 10 yrs old please refund me this money because after todays inniodent ill never eat at a wendys again

Over a month no lettuce is on the burgers, Why? I was told it is a different type than the salads and they are unable to buy any? I will buy my lunch at an eatery than can supply lettuce of any type, no problem? The Wendy's in Klamath Falls constantly runs out of cups, ect why?

Thank You, Alex Godin

23640-Adams point rd.

Merrill, Oregon 97633

went to wendys at 6198 west flamingo rd las vegas nevada this morning

at 10:03 am.

ordered the $3 bacon,egg and cheese crousaunt with a small side

of seasoned potatoes that was advertized on tv for last week or more

but was told that they were " all out ".

i then ordered a bacon,egg and cheese biscuit and was asked if i

also wanted the potato, which i said no.

went to the pickup window and had to wait several minutes for it

to be mad.

do wendys get premade bacon,egg cheese biscuits from

china and only supplies a limited amount to their locations

for them to possibly run out ?

i paid $3.39 instead of $3 with no potato. oh well !

next time jack-in-th-box.

On 10-21-22 two male managers attacked me verbally in front of other employees. I didn't know what to do and I didn't want to lose my job so I didn't say anything. On 11-20-22 I received 5 text messages from my supervisor that were very degrading. I received another text message this morning and I'm very afraid to go to work. I have been working there for 4 years and now I don't have a job. I can't go back there because I don't know what they might say or do to me. I feel so humiliated every time they attack me. I sent these messages to the owner and his reply was that it was uncalled for and inappropriate. I have all documentation and will send it just can't figure it out on here. If someone can send me an email address I will send all text messages.

I placed an order on my app. Used reward points on one item. I completed my order and submitted it and it said order received. Go to drive through window and give your name and your order will be ready. It never showed up on their computer. I had their address correct and that still showed on my app. The manager gave me what I ordered for my reward points; we could see that the points were taken away today. But the order disappeared off my app. It was very embarrassing. I don't know if it was a computer deal or what, but it said the order was received on my app and to go to the window and they never received it. The app was on that page with my instructions, and when I walked into the store the screen went blank and flicked, and back to home, the order was gone and so were my points.

The manager did take care of the item for my points. But there was a lot of back and forth of saying I didn't summit it and I did. I am glad no other customers where near. I was mad and embarrassed. It was the store on 709 west spring creek Plano TX. Thank you, Kristin Goldstein,