Wendy’s’s earns a 1.2-star rating from 1762 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Website customer contact and $1 Dave promotion
I enjoyed the $1 Dave, March madness but it stopped appearing in my app after about 12 uses. I did not see a limit on it. I am still getting email reminders to check the app. Kinda seems like false advertising. Great program, hope it comes back next year.
Tried to leave feedback on Wedndy Website and Error 404.
404 Not Found
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Key: error.html
RequestId: 2074DASQ0376DS19
HostId: QwUlbkxcVsBDXhG9PMFwMPB38QGtmJQFXOaKjeaTEz4Hfu6M5/X7qog0Z2XgtIbnJNaYq+cAVVg=
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Key: error.html
Desired outcome: Fix app so the ads are not misleading that offer is available for entire March Madness and fix website so a comment can be left.
Out of stock baked potato and poor service
Hello, I ordered a cheesy chili baked potato at 5pm. Was told I would have to wait 15 min. I was offered a sub but did not want/take it. When I complained about an out-of-stock item at dinner time, the cashier glared at me. The manager fumbled with the register to refund my payment and when I complained about this I was told to wait. I had to wait several...
Read full review of Wendy’sreceived wrong order
i ordered a fish combo meal came to over $10 and they gave me a 4 for 4 i dont eat american cheese so i was very upset plus i got ripped off didnt realize until i got back to work i was in clearwater on east bay
Desired outcome: please email me [protected]@gmail.com
Store in Santee Cooper SC
Stopped here on March 26 2022. In the ladies room, neither of the stall doors came anywhere near close to shutting let alone being able to lock them. Manager was walking around with cell phone stuck to her ear and the staff was way behind on orders. When I went to the drink machine to fill my cup, the ice dispenser was broken and thrown up in the...
Read full review of Wendy’sWaited for 2 hours for delivery never got it still being charged
March 26th aprox 12:11 ordered food for delivery never got my order and am still being charged for it
Desired outcome: March 26th I would like my refund of $47.99 for the food i waited on for 2 hours and never got my food and am still being charged for it
Asiago chicken club sandwich.
Today's date: 03-26-2022 Time: Approximately at 3pm I pulled up to the Drive-through to order my lunch. I waited in silence for quite some time before someone finally came over the speaker. I ordered my asiago Chicken club sandwich And completed my order. I was told to pull up to the second window to pay and that’s what I did. During the hustle and bustle I did finally get my sandwich. I paid the girl and I pulled away and drove to my house. I sat down to eat my sandwich and I’m looking at it and it’s totally not a club at all. It’s a grilled chicken with cheese lettuce and tomato. Totally not what I ordered. So here I am I paid over seven dollars for my sandwich and it wasn’t even what I ordered. Then I try to call to correct the problem and no one answers the phone it goes to voicemail telling me to leave my name and phone number. And that’s it. So I am quite disgusted by the whole experience. This was at the (Delran) Wendy’s. In Delran, New Jersey.
Desired outcome: I would like something taken care of… In some manner. I am not a happy customer right now. I would like a refund or a free meal or something along those Lines.
Food poisoning
I got food poisoning at Wendy's. 3700 Tiffany Lane Va Beach Friday 18 2022 It hit me about 9 hours after I ate there. I was totally dehydrated bad abdominal cramps diarrhea and went to now care. I felt like I was going to die. I remember thinking that the burger didn't seem very hot when I ate it, I will never eat there again.
Read full review of Wendy’sHorrendous service, cold food, everything wrong, manager complacent
Incident ocurred on Sunday 13 March at 3:05 PM, store 744. Mobile order for combo meal; had asked for no mustard on burger, diet beverage. No diet beverages of any kind in Freestyle (though concentrates were sitting on counter ready to be installed). Took multiple trips to counter to give opportunity to set things right. Food was cold, and they never got...
Read full review of Wendy’sSomething that was said about me behind my back on my off day !
I started working for Wendys in Downer Grove, store # 8949, staring date was 1/03 2022 as a part time worker. On or about March 15, Charles the GM said to 5 or more employees that he was going to try to get me to quit working for Wendys. My hours have been cut. I Have been sent home, I was told because of the buget, but employees are working 10 hours or more, and I can't get my 6 hours from MON thru FRI because of the buget. He has already cut Tuesday from my schedule. I honestly believe it's because of my age and my race. I admit I am not as fast as the teenagers, but I come to work every day, I show up be for my shift starts every day. I just want to make ends meet. I thought that this was supposed to be Equal Opportunity Employment. Wel I'm sorry I dont feel that way .
Food
On 03/24/2022 at 21:35 I stopped at the Wendy’s on Meriden Waterbury Turnpike in Southington, CT. I ordered the double stack and chicken nuggets with sweet and sour sauce. The double stack was rock hard. No exaggeration. So much so I couldn’t even eat it. They also forgot to put the sauce in the bag. This isn’t the first time I’ve encountered a problem with this particular store, but it pissed me off to a point where I felt the need to let you know. This is unacceptable. I understand it’s fast food and not a 5 star, high end, restaurant, but if you order something you should be able to eat it.
Feel free to email me with any questions, comments or concerns. [protected]@gmail.com
Desired outcome: Retrain the employees so this doesn’t happen again. It’s not fair to the customer.
Service
On of your employees was very nasty at your seffner store nobody answered speaker so I pulled to window. Your employee Ashley said I wasn't ready to take your [censored]in order yet I said what u said another employee said she gone call corporate and she said so the the other employee Kaleb came to window n took my order my kids were in the truck I had to hear that y'all really should have people who want to work she was nasty
Read full review of Wendy’sManager lacks customer service skills
On March 22, 2022 I visited the Wendy's store in Santee, SC 29142 ordered some fries and I was told to pull up from the window and someone would bring it out, so I did as I was asked. When the male brought my fries out, I asked for some salt, well he said to me ("ugh now I gotta walk back to get you some salt, you can get it yourself"). I said to him that...
Read full review of Wendy’sCharged and didn't receive order
I placed an order through the app to pick up at Store #6543 in Nanaimo, BC. When I arrived they told me the order never came to the store. I checked my Wendy's app again to make sure I didn't make a mistake when picking a location and all information was correct. I reordered my food and left, however when I checked my bank account it said that I was charged $9.23 for the mobile order even though it never went through to the store or was received by me.
Desired outcome: Refund
store mussing products n cleaning
We went to wendy at e. Southcross in san antonio, tx. There was no ice, ketchups, napkins. There was no paper towels in mens rest room and urninal was over flowing. Peeps landed on my shoes n feet girls restrooms smells.
Desired outcome: THE EMPLOYEES NEED TO CHECK RESTROOMS ON THE HOUR AND PERIODIC CHECK THE COMDIMENTS. TODAY MARCH. 20, 2022 AT 7PM, 2422 EAST SOUTHCROSS [protected]. SITE#4945, HOST ELIJAH CASGIER ZOE
classic Chicken sandwich
I order your Classic Chicken Sandwich meal. I ordered it plain with cheese on each side. What I received was everything plus cheese. This franchise never gives receipts so there is not way of give a receipt number or doing the survey. I watched a person refill the lemonaide dispenser, she did not wipe the carton off and it had a hole in the side she drained the lemonaide from meaning everything that touched that carton now is in the lemonaide, which was what I ordered with my meal. They were all speaking english until they say me watching them then only spoke in spanish after that. I tried calling after I left as I had to go back, no one at either Carson City, NV locations answered, Looked up Franchise company, no one answered that phone. Been on hold with corpate for27 minutes so far.
Desired outcome: I would like a call back from franchise owner
Service
Wendy’s Restaurant #[protected] 601 Memorial Dr Waycross GA 31501 on 03/15/22 at 5:35pm after waiting in the drive thur I was told that I could not place my order for three meals because it slowed down the drive thru too much and I would have to park, come inside, wait in line all over again to get my order .
The only damn reason I did spend my money at your [censored]ing place was that was what my family was waiting on ! But rest assured that I nor any member of my family or church family will ever spend another dime at Wendy’s again and I am going to tell everyone I know on every media out possible not to either !
Desired outcome: Company go out of business
Change
I know the sign says there’s a coin shortage, which BTW, I havent seen ANYWHERE else in town! So I had 2 orders, one was $9.32 and the other was 11.60 and the girl didnt even bother to say, so I have to keep your change bcuz we dont have any? BS! They lept over $1.00 of my money. I will be boycotting from now on. Crooked people! That was Dale Rd in Modesto, Ca
Desired outcome: I want this practice to end. And them to be held accountable. The coin shortage is Not a thing. Give me a break 😡😡😡
No napkins
I went thru the drive through @ 1721 N 84th St Lincoln NE for breakfast and Today, 03/15/22 before 8 am. I didn't get any napkins with my meal. That's uncouth and uncivilized.
Desired outcome: Napkins with my meal
Mobile order never received and was disrespected upon on arrival
On Saturday I placed a mobile order to my local Wendy's I arrived at location to pick up doors were locked got in line in drive through I spoke to a young man at one window asked me to pull up to the side of next window to retrieve meal when I pulled up a young lady berated me profusely about why am I here she doesn't care who told me I then asked for refund she shut the drive through door in my face I exclaimed I would definitely report her to management she repeated she didn't care I did call while in line someone even more rude than her if not her answered in closing I never got my food nor my refund the young lady was fair skinned with bad acne or scars not to be rude but I wanted to give description so the right person is reprimanded
Desired outcome: Refund and that the young lady goes back to onboarding to retrain to learn to deal with customers
Cold and soggy food
Went to the drive thru at 4:30 pm on March 12th,22
Got a Jr Hamburger & Sm Fry,Paid &left picked up a fry & was cold & soggy.Hamburger was really cold. Turned around and went right back to the drive thru and told her what was wrong and that I didn't want it because it was gross and no refund. Said I was going to file a complaint & she didn't care. Didn't want anything else because I was really angry at the quality of food they served. So I hope that something is done because what they gave me and I paid for wasn't something anyone should eat
Desired outcome: I would like a refund because I'm not eating there againYou can contact me via email because I have severe hearing [protected]@gmail.com
Wendy’s Reviews 0
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About Wendy’s
One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.
In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.
But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.
Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:
- The specific location and time of your visit to Wendy's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
- Describe the order or service you received and how it did not meet expectations.
- Include any interactions with Wendy's staff and their response to your issue.
- Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
- Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.
Overview of Wendy’s complaint handling
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Wendy’s Contacts
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Wendy’s phone numbers+1 (888) 624-8140+1 (888) 624-8140Click up if you have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (888) 624-8140 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (888) 624-8140 phone numberCustomer Care+1 (614) 764-8478+1 (614) 764-8478Click up if you have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-8478 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number 3 3 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-8478 phone number+1 (614) 764-3044+1 (614) 764-3044Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number 1 1 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3044 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3044 phone number+1 (614) 764-3368+1 (614) 764-3368Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3368 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3368 phone numberMedia Contact+1 (614) 764-3300+1 (614) 764-3300Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3300 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3300 phone number+1 (614) 764-3327+1 (614) 764-3327Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3327 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3327 phone numberAnimal Control+1 (614) 764-3311+1 (614) 764-3311Click up if you have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have successfully reached Wendy’s by calling +1 (614) 764-3311 phone number Click down if you have unsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone number 0 0 users reported that they have UNsuccessfully reached Wendy’s by calling +1 (614) 764-3311 phone numberVice President Investor Relations
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Wendy’s emailscustomercare@wendys.com100%Confidence score: 100%Supportcrista.miller@wendys.com100%Confidence score: 100%Supporterica.erwine@wendys.com93%Confidence score: 93%
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Wendy’s address1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
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Wendy’s social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024 - View all Wendy’s contacts
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